Safariland, Ltd, Inc.

Here is the resolution my customer service manager, [redacted] performed for this issue:   Left the customer a voice mail 7/11 1:53 EST.  Apologized for the delay in refunding the purchased, indicated that the refund had taken place.  Asked the customer to call me so I could...

apologize and see what I can do to make up for the frustration.   6/13 return created I cannot tell the date the return was actually received by us without the tracking number 6/28 returns indicated that the item was received, fit checked and notes to issue credit 6/29 CS associate emails me to apply the refund 6/30 refund applied by me Call 6/23 to [redacted] she indicated that the return had not made it through receiving and QC yet.  Customer did not provide tracking for us to confirm arrival, nor did we ask Call 6/28 to [redacted] he indicated that the return had not been processed yet and that we were a little behind and apologized.  Customer again did not provide tracking for us to confirm arrival, nor did we ask. Note that the last call came in on the 28th at 9:25 AM and the return completion notes are same day at 2:40 PM   My takeaway is that we should have asked the customer for the tracking, check on receipt, then notified return team to see if we could process the return and credit.

I will follow up with [redacted] (the distributor) to see which PO number this is referring to, and then I will status the order with the complainant.Thank you,[redacted]Director, Customer ServiceThe Safariland Group