Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I have been contacted directly by David B [redacted] of Advantage BMW Houston and was advised that I needed to work with BMW NA (corporate BMW) instead of with him as the dealerBMW NA has not been interested in resolving my issues as they have advised that I need to continue to go in for service even though I have been in multiple times and with a specialist involved the last timeThey even referred me back to Advantage BMW at one pointSo each group is pointing to the other group for resolution and I as the customer am not getting any resolution to my issuesService has not been able to resolve my concerns and I will not continue to waste my time trying to go down that roadA replacement car has been suggested by BMW NA and Advantage BMW (and denied for a reason I can not comprehend other than just pure disregard for their customer)Advantage BMW sold me this car and I am calling on them as the seller to step up here and accept this car back at the full purchase price of 33K and to allow me to use that credit to negotiate for a replacement car that is similarI have been in service constantly during the ~months I've owned this car and I want for this lemon to be replacedI never had a functional product in my possession Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I have now had this car about months and have had constant service issuesThere has not been a period of time where there have not been unresolved service issuesI believe that this car may have had some type of electrical shock or other event happen to it prior to my taking ownershipAdvantage BMW sold me this car as being certified and without issues which was clearly not the caseI believe I can demonstrate that the salesperson knew about the rattle going on in the car initially before the car was even sold to meThat in itself was a breach of what was supposed to have been sold to meThere have been issues with a bad electrostatic sensor in the engine, the fuel pump, the electric door locks, the navigation system, engine roughness and the turn signal- all of which point to a possible compromised electrical systemAs I have stated MANY times- I have taken my car in multiple times for the door lock issue alone that is still unresolvedMy notes show it was taken in on 8/4, 8/18, 9/and 10/(visits) and there was no resolutionThe last visit I asked for a BMW specialist to come in and they were still unable to resolve the issueI had the lock ratcheting issue reoccur yesterday (12/16)It is not resolved! Again, the definition of insanity is trying the same thing over and over again and expecting a different resultI believe I have been more than patient and accommodating to BMW by spending my valuable time bringing this car in for service times for the same issue with no resolutionPlease stop suggesting that bringing it in again will resolve the issueIt is to the point that service can not fix it and I want the car swapped outWhy should I just accept this lemon of a car? Because you don't want to step up and take care of the issue? It is so extremely shameful that I am having to fight like this with you when there are such clear issues with this carI have turned down months payments from BMW NA because that does not resolve my issuesI want this car fixed and service can not do it! What does Advantage BMW not understand about that??The link that I was sent to appraise my cars value places the value at between $20,500- $23,I paid $33,for this car months agoSo I am being asked to take a hit of between $9,900- $12,I would then have to buy a new car (which I have certainly NOT been looking to do)I would never be able to get this same car back for this price! How can you even think to ask me after all of these issues to trade this car in for the numbers above and leave me with a large gap to even get back the EXACT same car with the same miles?? I mean are you serious?? So I pay extra money out of my pocket for the same car, you guys get even more of my money on another sale? NOJust NO! Shameful!It is becoming very clear that Advantage BMW is not interested in bringing this issue to resolution for meI am going to allow the [redacted] and [redacted] cases to go forwardHopefully they will be able to force resolution with youIf I am not able to get a satisfactory resolution through these methods I will be filing a lawsuit against Advantage BMWPlease be advised that if I have to do this I will be asking for two things1) I want to get the full 33K credit for the car and to be allowed to use that credit to negotiate for a similar series CPO car2) I will be asking for damages of no less than $20,to cover the lawyers expenses for having to bring litigation against Advantage BMW and to cover the hassle that you have put me through to get this resolvedThat number will be a MINIMUM amountPlease do the right thing hereI have not yet sent a message to the BMW NA CEO but after this last message it is clear that I need to do thisI am also considering getting the Houston news media involved and possibly have this case broadcast out to the cityI think this is a clear cut case where you guys are just trying to railroad me with this lemon you have sold me and I will not be run over like thisI have worked too hard to the money that I have handed you for this car to accept a broken vehicle and no way to fix itAnd I certainly will not accept the completely ridiculous suggestion that I should trade it in and have to pay thousands of dollars just to get the same car- the fact that you even suggested that is a major insult to me and just shows your total disregard for your customer and my satisfaction with what you have sold mePlease step up and do the right thing by accepting this car back at the full sale priceWhen you buy something and it does not work you either service it (clearly that can not be done) or you buy it back for the same price as what you sold it and you allow your customer to buy another one I will not stop pushing this- and if it has to be all the way before a judge I will 100% absolutely do it- I hope you guys are prepared to have this case in courtStolen glasses? Damage to my car in service? service trips for the same item with no resolution? A finance manager who basically attempted to steal from me? A salesperson who knew of an issue with the car before the sale and said nothing? I will bring all of this out in courtDO THE RIGHT THING!Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I have been contacted directly by David B [redacted] of Advantage BMW Houston and was advised that I needed to work with BMW NA (corporate BMW) instead of with him as the dealerBMW NA has not been interested in resolving my issues as they have advised that I need to continue to go in for service even though I have been in multiple times and with a specialist involved the last timeThey even referred me back to Advantage BMW at one pointSo each group is pointing to the other group for resolution and I as the customer am not getting any resolution to my issuesService has not been able to resolve my concerns and I will not continue to waste my time trying to go down that roadA replacement car has been suggested by BMW NA and Advantage BMW (and denied for a reason I can not comprehend other than just pure disregard for their customer)Advantage BMW sold me this car and I am calling on them as the seller to step up here and accept this car back at the full purchase price of 33K and to allow me to use that credit to negotiate for a replacement car that is similarI have been in service constantly during the ~months I've owned this car and I want for this lemon to be replacedI never had a functional product in my possession Regards,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I have now had this car about months and have had constant service issuesThere has not been a period of time where there have not been unresolved service issuesI believe that this car may have had some type of electrical shock or other event happen to it prior to my taking ownershipAdvantage BMW sold me this car as being certified and without issues which was clearly not the caseI believe I can demonstrate that the salesperson knew about the rattle going on in the car initially before the car was even sold to meThat in itself was a breach of what was supposed to have been sold to meThere have been issues with a bad electrostatic sensor in the engine, the fuel pump, the electric door locks, the navigation system, engine roughness and the turn signal- all of which point to a possible compromised electrical systemAs I have stated MANY times- I have taken my car in multiple times for the door lock issue alone that is still unresolvedMy notes show it was taken in on 8/4, 8/18, 9/and 10/(visits) and there was no resolutionThe last visit I asked for a BMW specialist to come in and they were still unable to resolve the issueI had the lock ratcheting issue reoccur yesterday (12/16)It is not resolved! Again, the definition of insanity is trying the same thing over and over again and expecting a different resultI believe I have been more than patient and accommodating to BMW by spending my valuable time bringing this car in for service times for the same issue with no resolutionPlease stop suggesting that bringing it in again will resolve the issueIt is to the point that service can not fix it and I want the car swapped outWhy should I just accept this lemon of a car? Because you don't want to step up and take care of the issue? It is so extremely shameful that I am having to fight like this with you when there are such clear issues with this carI have turned down months payments from BMW NA because that does not resolve my issuesI want this car fixed and service can not do it! What does Advantage BMW not understand about that??The link that I was sent to appraise my cars value places the value at between $20,500- $23,I paid $33,for this car months agoSo I am being asked to take a hit of between $9,900- $12,I would then have to buy a new car (which I have certainly NOT been looking to do)I would never be able to get this same car back for this price! How can you even think to ask me after all of these issues to trade this car in for the numbers above and leave me with a large gap to even get back the EXACT same car with the same miles?? I mean are you serious?? So I pay extra money out of my pocket for the same car, you guys get even more of my money on another sale? NOJust NO! Shameful!It is becoming very clear that Advantage BMW is not interested in bringing this issue to resolution for meI am going to allow the [redacted] and [redacted] cases to go forwardHopefully they will be able to force resolution with youIf I am not able to get a satisfactory resolution through these methods I will be filing a lawsuit against Advantage BMWPlease be advised that if I have to do this I will be asking for two things1) I want to get the full 33K credit for the car and to be allowed to use that credit to negotiate for a similar series CPO car2) I will be asking for damages of no less than $20,to cover the lawyers expenses for having to bring litigation against Advantage BMW and to cover the hassle that you have put me through to get this resolvedThat number will be a MINIMUM amountPlease do the right thing hereI have not yet sent a message to the BMW NA CEO but after this last message it is clear that I need to do thisI am also considering getting the Houston news media involved and possibly have this case broadcast out to the cityI think this is a clear cut case where you guys are just trying to railroad me with this lemon you have sold me and I will not be run over like thisI have worked too hard to the money that I have handed you for this car to accept a broken vehicle and no way to fix itAnd I certainly will not accept the completely ridiculous suggestion that I should trade it in and have to pay thousands of dollars just to get the same car- the fact that you even suggested that is a major insult to me and just shows your total disregard for your customer and my satisfaction with what you have sold mePlease step up and do the right thing by accepting this car back at the full sale priceWhen you buy something and it does not work you either service it (clearly that can not be done) or you buy it back for the same price as what you sold it and you allow your customer to buy another one I will not stop pushing this- and if it has to be all the way before a judge I will 100% absolutely do it- I hope you guys are prepared to have this case in courtStolen glasses? Damage to my car in service? service trips for the same item with no resolution? A finance manager who basically attempted to steal from me? A salesperson who knew of an issue with the car before the sale and said nothing? I will bring all of this out in courtDO THE RIGHT THING!Regards,