Safe Auto Center

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and find that this resolution is satisfactory to me
Sincerely, *** ***

I will be sending refund of to jennifer thank you for taking time to here me
Verdana,sans-serif;">thanks *** ***

Review: we went to the company and because we had trusted them. We had brought my van in to have the windshield washer reservoir diagnosed... He had told us that he had fixed what was asked. However, he had replaced the wiper blade without consent and he replaced the left wiper arm telling us that it was a broken washer hose. We had only asked him to look at and replace the reservoir, and he did not tell us what he thought was wrong. When we had realized that this was not the problem we had gone back to him to tell him that he had repaired the wrong part. He told us that there is nothing he can do and if we wanted that fixed then we have to come back and pay for that. We told him that we would report him if he didn't fix it. His answer to us was "whatever". Literally he said in front of the other customers "whatever do what you want". We are very upset over this. I cannot believe that he had treated us this way. We had reported him to Napa but nothing was done. We are now turning to Revdex.com in hopes to fix this.Desired Settlement: Since he did not do what was asked of him we request a refund. I would request that it be fixed too, but we do not trust him to touch our vehicle anymore. We had paid out of pocket for something that didn't need to be fixed, now we have no money to fix what had to be fixed.

Business

Response:

I will be sending refund of 145.28 to jennifer thank you for taking time to here me thanks [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me.

Sincerely,