in the packet there is no copy of a check made payable to *** *** *** there is also no copy of a bill on garage letter head for the so called bill that was owed to *** *** ***All I want is the bill which *** said was owed on the truck and a copy of the check safe auto sent out as paymentSafe auto has sent me a stack of papers, all I want is the bill from *** and a copy of the check from safe auto I don't need copies of *** license or the paper we signed
Regards,
*** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** *** ** ***
*** *** *** ***
*** *** ***
*** ***
***
*** *** * ***
We represent the interests of
SafeAuto Insurance Company regarding the above loss
This loss occurred August 21, While we spoke to our insured and confirmed this loss, we did not have
the contact information for the claimant, *** *** We ordered the police report
On September 23, we did hear from the claimant and on October 6, we were able to confirm the loss
facts with her
We arranged an inspection of her vehicle and have received the inspection results back
We have issued payment in the amount of $1,to her and have provided her a copy of the estimate
If you have any additional concerns regarding this claim, please contact us as soon as possible so we may
address and resolve them
Sincerely,
*** ***
*** ***
###-###-####, extension ###*** *** *** ** *** ** *** ** *** *** **
*** ***
*** ***
*** *** ***
*** *** *** *
This letter acknowledges receipt of your correspondence dated 10102/14, regarding the
concerns of *** * ***Case ID number ######
After researching these concerns, we have determined that SafeAuto
followed all policies
and procedures
Please be advised that we have also provided *** *** with a detailed letter which
responds to her specific concern(s) and which may include policy documents that support
our positionSince policy documents may contain information protected by privacy laws, we
cannot disclose these documents to the Revdex.com wjthout our insured's consent
Sincerely,
*** ***
*** *** ***
Safe Auto Insurance Company
*** *** *** ***
*** ** ***
Fax: ###-###-####
S:######### ext ######
Email:***
*** *** *** ***
*** ***
** *** ***
*** ** ***
*** *** ***
*** *** ***
*** *** ***
*** *** ***
*** ***
*** *** ***
*** *** * ***
***
This letter acknowledges receipt of your
correspondence dated 10/13/in which ***
***
relays her frustration regarding her claim settlement time frame
The check to *** ***'s lien holder, *** ***, was issued on 10/9/and mailed to
the address requested by *** *** on their updated letter of guarantee
I understand *** ***'s concerns, and while it is our goal on every claim to exceed our
customer's expectations, it is clear we did not exceed *** ***'s in this instance; and for
that I apologize
If you need any additional information, feel free to contact me
Sincerely,
*** ***
*** ***
###-###-####
***
*** *** ***
*** ***
*** *** ***
*** *** ***
*** *** ***
This letter acknowledges receipt of your correspondence dated 09/18/2014, regarding
the concerns of *** ***Case ID number #####
After researching these
concerns, we have determined that the policy cancelled early as a result of an uprate and proper notification was mailed to the named insuredPlease be advised that we have also provided *** *** with a detailed letter which responds to her specific concerns and which may include policy documents that support our positionSince policy documents may contain information protected by privacy laws, we cannot disclose these documents to the Revdex.com without our insured’s consent
Sincerely,
*** *** ***
Customer Contact Center
###-###-####, Ext###
###-###-####, Fax
***
Safe auto claims to have sent the documents but I have never received themObviously there is an error with the emailIf I received the documents I would not have to keep requesting them, most insurance provide you with a copy of the claimAs stated in their response I disagree with the garages "bill" I have receipts for work done to the truckSo in order to file a claim against *** or ** *** *** I need a copy of the valuation of my vehicle, a copy of the check and any and all other notes, bills, estimates etcIf safe auto handled the claim correctly I should have no problem getting copies of all of this information seeing as they were my insurance company and I paid themI can see the response they have attached to the claim if its easier they can attach the documents I am requesting there as well, or they can mail me the documents I would request they be mailed via traceable means.
Regards,
*** ***
the repairs were completed at much less than your employee"s estimate and the replacement value
of my 93 mustang convertible is more than your estimate. it's not complicated.
Regards,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
I am writing in response to your email regarding a...
complaint that was filed by [redacted]. [redacted]
complained that the shop did not repair his vehicle correctly.
The loss occurred on 6/8/14 and was reported to Safe Auto and assigned to adjuster [redacted] on 6/10/14.
On 6/11/14, [redacted] stated his vehicle was parked on the street and needed to be moved from the street
but he did not have a place to take it. [redacted] offered to have our tow yard, [redacted] pickup the vehicle or
he could have it moved to a shop of his choice. [redacted] stated he did not have a shop in mind, therefore
[redacted] advised that she could have it moved to one of several shops within our direct repair program.
[redacted] agreed to have the vehicle moved to [redacted]. It was ultimately up to [redacted]
[redacted] to decide if he wanted this shop to repair his vehicle or not. Safe Auto did not force [redacted] to
use this particular shop.
We have turned [redacted]'s concerns over to [redacted], the vendor that handles the direct repair
program. They have reached out to [redacted] and had an independent appraisal completed on [redacted]'s
vehicle. However, [redacted] has not heard back from [redacted] since 10/24/14. [redacted] will
need to work with [redacted] directly to have his concerns addressed.
Since policy documents may contain information protected by privacy laws, we cannot disclose these
documents to the Revdex.com without our insured's consent. I have included an authorization form, which would
need to be signed by our insured before we can release any further information.
If you need any additional information, feel free to contact me.
Sincerely,[redacted]
[redacted]
###-###-####
I did receive the packet from safe auto but again it did not have what I requested which is a copy of the check and the bill to which they refer [redacted] service sent gave them as "proof" he was entitled to the full check and not the $600 which was the amount of the lien.
Regards,
[redacted]
[redacted]
[redacted]
This looks like it is a duplicate to the clarification request from 10/14/14 that we already answered. However, I did go ahead and pull the tracking information for the documentation that was sent to [redacted]. It is listed below and it appears that all the documentation was received on 10/17/14.
Tracking Number: ########
Product & Tracking Information
Postal Product:
Features:
Certified Mail™
Date & Time Status of Item Location
October 17, 2014 , 9:54 am Delivered [redacted]
Your item was delivered at 9:54 am on October 17, 2014 in [redacted]
October 17, 2014 , 5:12 am Departed USPS Facility [redacted]
October 17, 2014 , 4:26 am Arrived at USPS Facility [redacted]
October 16, 2014 , 8:08 pm Arrived at USPS Facility [redacted]
October 16, 2014 , 2:54 am Departed USPS Facility [redacted]
October 15, 2014 , 10:33 pm Arrived at USPS Facility [redacted]
[redacted]
P. ###-###-####
F. ###-###-####
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
I am writing in response to your inquiry dated August 1,...
2014. [redacted], a representative of [redacted], filed a complaint.
[redacted]'s complaint is that months have passed with no payments made to satisfy the lien on the vehicle of Safe Auto insured, [redacted]. [redacted] further states she
has left messages, which have not been returned.
A review of the claim file shows the claim payment is pending title work fiom the vehicle owner. There was a change in the system resulting in an oversight and lack of follow-up on the part of our adjuster. The salvage representative followed up with the owner on 3/4/2014 requesting the status of the total loss paperwork.
In an attempt to resolve the claim, the total loss supervisor, [redacted], made contact with [redacted]. [redacted] advised that she has called to discuss this matter and left several messages with different managers in an effort to settle this issue, with no response. Although she does not recall the calls from [redacted], [redacted] has extended her apologies for not meeting [redacted]s' expectations and is working closely with [redacted] to resolve this claim. [redacted] has completed the paper repossession documents. [redacted] was offered the option of sending the original documents to our office via overnight mail, and upon receipt, we would overnight the total loss payment to their offices. [redacted] rejected this offer. [redacted] has
since offered to issue payment via overnight mail upon receipt of the original documents, the Letter of Guarantee, and a copy of the paper repossession document.
Should you have any additional questions, please feel free to contact me.
Sincerely,
[redacted]
[redacted]
[redacted],
We have contacted [redacted] and have advised of the supplement process. In addition, we discussed rental/loss of use and have paid her same.
We have confirmed at this time there are no outstanding issues.
Let me know if you need anything else.
[redacted]
[redacted] * [redacted] *
This letter acknowledges receipt of your correspondence dated 8/28/14, regarding the concerns of [redacted]. [redacted] states that he would like Safe Auto to supply a rental vehicle until he receives his total loss settlement check.
I reviewed [redacted]’s claim today. [redacted]’s total loss claim was transferred to total loss adjuster [redacted] on 8/22/14. [redacted] spoke with [redacted] on 8/25/14 and presented the total loss settlement figures, which [redacted] agreed to, and advised that the rental consideration by Safe Auto would end on 8/27/14. [redacted] spoke with [redacted] on 8/28/14 who stated that he will be mailing the paperwork to Safe Auto.
I understand that all accidents are stressful, particularly when a vehicle becomes a total loss; we attempt to mitigate that stress as much as possible when handling claims and have extended [redacted]’s rental appropriately.
If you need any additional information, feel free to contact me.
Sincerely,
[redacted]
###-###-####
[redacted]
I have reviewed the response made by the business in reference to complaint ID ######, and find that this resolution is PARTIALLY/ satisfactory to me, my is car still in the shop and I have not been reinbursed for the rental car.
Regards,
[redacted]
[redacted]
This is the response to complaint filed by [redacted]...
[redacted]
We are currently attempting to secure paperwork that will allow us to obtain an executable title. We have made numerous attempts to obtain this information from the lienholder. Once we receive a letter of guarantee from the lienholder listed on the title, we will be in a position to resolve this claim.
If you need any additional information, feel free to contact me.
Sincerely,
[redacted]
###-###-####
[redacted]
This is a follow up to a complaint that was filed by [redacted], who is the named
insured to this claim, in which I am now responding to your 10/27/2014 letter.
Please be advised that [redacted] complaint includes a request for a resolution to
her uninsured motorist property...
damage claim by issuing a check, in the amount
determined by Safe Auto, to repair the insured vehicle.
On Friday October 31, 2014 the decision was made to proceed with the uninsured
motorist property damage payment, as in the state of Virginia, an insured is eligible for
this coverage regardless of the at fault party identification. The handling adjuster placed a
call to [redacted] and left a voicemail requesting a return call to discuss her body
shop of choice so payment can be issued. Once the insured's body shop information is
secured, the UMPD payment will be issued resolving this issue.
If you need any additional information, feel free to contact me.
[redacted]
[redacted]
[redacted]
[redacted]
This
letter acknowledges receipt of your correspondence dated 08/11/2014, regarding the
concerns of [redacted]. Case ID number #####
I
spoke with...
[redacted] on August 12, 2014 and we were able to resolve his
concerns over the phone. Therefore, we will be sending him a refund for the
full amount. Please be advised that we
have also provided [redacted] with a detailed letter which responds to his
specific concerns and which may include policy documents that support our
position. Since policy documents may contain information protected by
privacy laws, we cannot disclose these documents to the Revdex.com without our insured’s
consent.
Sincerely,
[redacted]
Customer
Contact Center
###-###-####, Ext. ####
###-###-####, Fax
[redacted]
[redacted]
I am writing in response to your 10/03/14 letter...
regarding a complaint filed by [redacted] states in her correspondence that Safe Auto has not provided
her the documentation she requested on her claim in a timely or satisfactory manner and
that payment was issued improperly.
I reviewed this claim with regard to [redacted]'s concerns, and found that SafeAuto
issued one total loss settlement check to [redacted]'s lien holder due to the payoff for the
loan being greater that the total loss settlement, which was $3393.36. The adjuster [redacted], spoke with the lien holder ([redacted]) on 12/05/12 who explained the total lien
amount was $3750 due to work he had completed on the vehicle, which was not paid for.
[redacted] asked that [redacted] explain this to [redacted] as per their previous
conversation(s); [redacted] believed the loan amount to be $600.
On 12/13/12, we received the properly completed letter of guarantee from [redacted]
([redacted]), reflecting the payoff amount of $3750 and then on 12/14/12 the total loss
settlement check was issued to [redacted] for the account of [redacted].
On 01/16/12 [redacted] received a phone call request from [redacted] asking for proof of
the check sent to [redacted]) and a copy of the letter of guarantee that was
received from [redacted]). Both items were emailed to
[redacted].
On 01/28/12 [redacted] received an email request fiom [redacted] from the email address
of [redacted] stating she had not received her requested documentation. [redacted] informed her that we already emailed her the documentation that can be provided
and then resent all the previously requested documentation including a copy of the
vehicle estimate, copy of the vehicle valuation, a copy of the completed letter of
guarantee from [redacted] for $3750, and a copy of the check for $3393.38.
I apologize if the claim was not handled to [redacted]'s satisfaction, but after reviewing
the details of the claim, I believe Safe Auto provided all the requested documentation that
was requested and paid the lienholder correctly. If you need any additional information,
feel free to contact me.
Sincerely,
[redacted]
Safe Auto Insurance
P. ###-###-#### / ###-###-####[redacted]
I have not received anything from them yet, my car is not fixed yet, no estimate has been sent to me or the shop, no rental is been set yet. The only thing that happened is that they sent some one to take pictures of the damage of my car and I was told I was going to get an email with further information wich at this point I'm still waiting for.
Regards,
[redacted]
They were not complete or accurate in their response. On Sunday, 6/8/14, around 1:30 Am the car was parked along the street by my daughters apartment. A driver hit the car and left the scene of the accident. The police were called in which they were able to catch the driver. My car was hit on the whole left side. The left rear tire was smashed into the wheel well and the axle was bent. The car could not be moved, it had to be towed. My daughter is a college student in [redacted] and I live South of [redacted], So we were unfamiliar with where to have the car towed. I called Safe Auto on 6/9/14 to see if the accident was reported by the insurer. They told me no. I was told they could not do anything about the accident until they heard from the insurer. This could take up to 2 weeks or more. On Wednesday. 6/11/14 my daughter received a ticket from the [redacted] police, because the street sweeper couldn't clean that side of the road. After I found out about the ticket, I called Safe Auto about the problem. The Insurance Agent told me my daughter could have the car towed to their body shop or the yard. I just wanted the car towed off the street so it wouldn't be ticketed again, not for the shop to repair the car. Two weeks plus had gone by and I hadn't heard from Safe Auto. I then called Safe Auto and they told me the car was being repaired. I did not get a call from Safe Auto or the Repair Shop; [redacted]. They started repairs when neither my daughter or I gave authorization to anyone to do any repairs to this car. My daughter had no transportation to get to work or college. She was never contacted by safe Auto or [redacted] about a rental car. The repair shop did not repair the car to its original. The car went back a second time to the same repair shop to correct the problems. I called [redacted] at [redacted] and asked him if he repaired everything on the list. He told me yes. That weekend my daughter came home. I looked over the car and saw that the repairs were not made. I feel that [redacted] lied to me. Molding strips look like the could fall off, mirror loose, missed areas when painting, swirl marks in the paint, terrible clear coat, I tried calling many times to have the car repaired correctly. They never returned my calls. I tried calling [redacted] on 11/19/14 and again no return call. The date is now 11/26/14, over 5 months since the accident and the car is still not fixed correctly.
Regards,
[redacted]
in the packet there is no copy of a check made payable to *** *** *** there is also no copy of a bill on garage letter head for the so called bill that was owed to *** *** ***All I want is the bill which *** said was owed on the truck and a copy of the check safe auto sent out as paymentSafe auto has sent me a stack of papers, all I want is the bill from *** and a copy of the check from safe auto I don't need copies of *** license or the paper we signed
Regards,
*** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** *** ** ***
*** *** *** ***
*** *** ***
*** ***
***
*** *** * ***
We represent the interests of
SafeAuto Insurance Company regarding the above loss
This loss occurred August 21, While we spoke to our insured and confirmed this loss, we did not have
the contact information for the claimant, *** *** We ordered the police report
On September 23, we did hear from the claimant and on October 6, we were able to confirm the loss
facts with her
We arranged an inspection of her vehicle and have received the inspection results back
We have issued payment in the amount of $1,to her and have provided her a copy of the estimate
If you have any additional concerns regarding this claim, please contact us as soon as possible so we may
address and resolve them
Sincerely,
*** ***
*** ***
###-###-####, extension ###*** *** *** ** *** ** *** ** *** *** **
*** ***
*** ***
*** *** ***
*** *** *** *
This letter acknowledges receipt of your correspondence dated 10102/14, regarding the
concerns of *** * ***Case ID number ######
After researching these concerns, we have determined that SafeAuto
followed all policies
and procedures
Please be advised that we have also provided *** *** with a detailed letter which
responds to her specific concern(s) and which may include policy documents that support
our positionSince policy documents may contain information protected by privacy laws, we
cannot disclose these documents to the Revdex.com wjthout our insured's consent
Sincerely,
*** ***
*** *** ***
Safe Auto Insurance Company
*** *** *** ***
*** ** ***
Fax: ###-###-####
S:######### ext ######
Email:***
*** *** *** ***
*** ***
** *** ***
*** ** ***
*** *** ***
*** *** ***
*** *** ***
*** *** ***
*** ***
*** *** ***
*** *** * ***
***
This letter acknowledges receipt of your
correspondence dated 10/13/in which ***
***
relays her frustration regarding her claim settlement time frame
The check to *** ***'s lien holder, *** ***, was issued on 10/9/and mailed to
the address requested by *** *** on their updated letter of guarantee
I understand *** ***'s concerns, and while it is our goal on every claim to exceed our
customer's expectations, it is clear we did not exceed *** ***'s in this instance; and for
that I apologize
If you need any additional information, feel free to contact me
Sincerely,
*** ***
*** ***
###-###-####
***
*** *** ***
*** ***
*** *** ***
*** *** ***
*** *** ***
This letter acknowledges receipt of your correspondence dated 09/18/2014, regarding
the concerns of *** ***Case ID number #####
After researching these
concerns, we have determined that the policy cancelled early as a result of an uprate and proper notification was mailed to the named insuredPlease be advised that we have also provided *** *** with a detailed letter which responds to her specific concerns and which may include policy documents that support our positionSince policy documents may contain information protected by privacy laws, we cannot disclose these documents to the Revdex.com without our insured’s consent
Sincerely,
*** *** ***
Customer Contact Center
###-###-####, Ext###
###-###-####, Fax
***
Safe auto claims to have sent the documents but I have never received themObviously there is an error with the emailIf I received the documents I would not have to keep requesting them, most insurance provide you with a copy of the claimAs stated in their response I disagree with the garages "bill" I have receipts for work done to the truckSo in order to file a claim against *** or ** *** *** I need a copy of the valuation of my vehicle, a copy of the check and any and all other notes, bills, estimates etcIf safe auto handled the claim correctly I should have no problem getting copies of all of this information seeing as they were my insurance company and I paid themI can see the response they have attached to the claim if its easier they can attach the documents I am requesting there as well, or they can mail me the documents I would request they be mailed via traceable means.
Regards,
*** ***
the repairs were completed at much less than your employee"s estimate and the replacement value
of my 93 mustang convertible is more than your estimate. it's not complicated.
Regards,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
I am writing in response to your email regarding a...
complaint that was filed by [redacted]. [redacted]
complained that the shop did not repair his vehicle correctly.
The loss occurred on 6/8/14 and was reported to Safe Auto and assigned to adjuster [redacted] on 6/10/14.
On 6/11/14, [redacted] stated his vehicle was parked on the street and needed to be moved from the street
but he did not have a place to take it. [redacted] offered to have our tow yard, [redacted] pickup the vehicle or
he could have it moved to a shop of his choice. [redacted] stated he did not have a shop in mind, therefore
[redacted] advised that she could have it moved to one of several shops within our direct repair program.
[redacted] agreed to have the vehicle moved to [redacted]. It was ultimately up to [redacted]
[redacted] to decide if he wanted this shop to repair his vehicle or not. Safe Auto did not force [redacted] to
use this particular shop.
We have turned [redacted]'s concerns over to [redacted], the vendor that handles the direct repair
program. They have reached out to [redacted] and had an independent appraisal completed on [redacted]'s
vehicle. However, [redacted] has not heard back from [redacted] since 10/24/14. [redacted] will
need to work with [redacted] directly to have his concerns addressed.
Since policy documents may contain information protected by privacy laws, we cannot disclose these
documents to the Revdex.com without our insured's consent. I have included an authorization form, which would
need to be signed by our insured before we can release any further information.
If you need any additional information, feel free to contact me.
Sincerely,[redacted]
[redacted]
###-###-####
I did receive the packet from safe auto but again it did not have what I requested which is a copy of the check and the bill to which they refer [redacted] service sent gave them as "proof" he was entitled to the full check and not the $600 which was the amount of the lien.
Regards,
[redacted]
[redacted]
[redacted]
This looks like it is a duplicate to the clarification request from 10/14/14 that we already answered. However, I did go ahead and pull the tracking information for the documentation that was sent to [redacted]. It is listed below and it appears that all the documentation was received on 10/17/14.
Tracking Number: ########
Product & Tracking Information
Postal Product:
Features:
Certified Mail™
Date & Time Status of Item Location
October 17, 2014 , 9:54 am Delivered [redacted]
Your item was delivered at 9:54 am on October 17, 2014 in [redacted]
October 17, 2014 , 5:12 am Departed USPS Facility [redacted]
October 17, 2014 , 4:26 am Arrived at USPS Facility [redacted]
October 16, 2014 , 8:08 pm Arrived at USPS Facility [redacted]
October 16, 2014 , 2:54 am Departed USPS Facility [redacted]
October 15, 2014 , 10:33 pm Arrived at USPS Facility [redacted]
[redacted]
P. ###-###-####
F. ###-###-####
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
I am writing in response to your inquiry dated August 1,...
2014. [redacted], a representative of [redacted], filed a complaint.
[redacted]'s complaint is that months have passed with no payments made to satisfy the lien on the vehicle of Safe Auto insured, [redacted]. [redacted] further states she
has left messages, which have not been returned.
A review of the claim file shows the claim payment is pending title work fiom the vehicle owner. There was a change in the system resulting in an oversight and lack of follow-up on the part of our adjuster. The salvage representative followed up with the owner on 3/4/2014 requesting the status of the total loss paperwork.
In an attempt to resolve the claim, the total loss supervisor, [redacted], made contact with [redacted]. [redacted] advised that she has called to discuss this matter and left several messages with different managers in an effort to settle this issue, with no response. Although she does not recall the calls from [redacted], [redacted] has extended her apologies for not meeting [redacted]s' expectations and is working closely with [redacted] to resolve this claim. [redacted] has completed the paper repossession documents. [redacted] was offered the option of sending the original documents to our office via overnight mail, and upon receipt, we would overnight the total loss payment to their offices. [redacted] rejected this offer. [redacted] has
since offered to issue payment via overnight mail upon receipt of the original documents, the Letter of Guarantee, and a copy of the paper repossession document.
Should you have any additional questions, please feel free to contact me.
Sincerely,
[redacted]
[redacted]
[redacted] [redacted] [redacted]
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]
[redacted],
We have contacted [redacted] and have advised of the supplement process. In addition, we discussed rental/loss of use and have paid her same.
We have confirmed at this time there are no outstanding issues.
Let me know if you need anything else.
[redacted]
[redacted]
[redacted]...
[redacted] ...⇄ [redacted]
[redacted]
[redacted] * [redacted] *
This letter acknowledges receipt of your correspondence dated 8/28/14, regarding the concerns of [redacted]. [redacted] states that he would like Safe Auto to supply a rental vehicle until he receives his total loss settlement check.
I reviewed [redacted]’s claim today. [redacted]’s total loss claim was transferred to total loss adjuster [redacted] on 8/22/14. [redacted] spoke with [redacted] on 8/25/14 and presented the total loss settlement figures, which [redacted] agreed to, and advised that the rental consideration by Safe Auto would end on 8/27/14. [redacted] spoke with [redacted] on 8/28/14 who stated that he will be mailing the paperwork to Safe Auto.
I understand that all accidents are stressful, particularly when a vehicle becomes a total loss; we attempt to mitigate that stress as much as possible when handling claims and have extended [redacted]’s rental appropriately.
If you need any additional information, feel free to contact me.
Sincerely,
[redacted]
###-###-####
[redacted]
I have reviewed the response made by the business in reference to complaint ID ######, and find that this resolution is PARTIALLY/ satisfactory to me, my is car still in the shop and I have not been reinbursed for the rental car.
Regards,
[redacted]
[redacted]
This is the response to complaint filed by [redacted]...
[redacted]
We are currently attempting to secure paperwork that will allow us to obtain an executable title. We have made numerous attempts to obtain this information from the lienholder. Once we receive a letter of guarantee from the lienholder listed on the title, we will be in a position to resolve this claim.
If you need any additional information, feel free to contact me.
Sincerely,
[redacted]
###-###-####
[redacted]
This is a follow up to a complaint that was filed by [redacted], who is the named
insured to this claim, in which I am now responding to your 10/27/2014 letter.
Please be advised that [redacted] complaint includes a request for a resolution to
her uninsured motorist property...
damage claim by issuing a check, in the amount
determined by Safe Auto, to repair the insured vehicle.
On Friday October 31, 2014 the decision was made to proceed with the uninsured
motorist property damage payment, as in the state of Virginia, an insured is eligible for
this coverage regardless of the at fault party identification. The handling adjuster placed a
call to [redacted] and left a voicemail requesting a return call to discuss her body
shop of choice so payment can be issued. Once the insured's body shop information is
secured, the UMPD payment will be issued resolving this issue.
If you need any additional information, feel free to contact me.
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
This
letter acknowledges receipt of your correspondence dated 08/11/2014, regarding the
concerns of [redacted]. Case ID number #####
I
spoke with...
[redacted] on August 12, 2014 and we were able to resolve his
concerns over the phone. Therefore, we will be sending him a refund for the
full amount. Please be advised that we
have also provided [redacted] with a detailed letter which responds to his
specific concerns and which may include policy documents that support our
position. Since policy documents may contain information protected by
privacy laws, we cannot disclose these documents to the Revdex.com without our insured’s
consent.
Sincerely,
[redacted]
Customer
Contact Center
###-###-####, Ext. ####
###-###-####, Fax
[redacted]
[redacted]
I am writing in response to your 10/03/14 letter...
regarding a complaint filed by [redacted] states in her correspondence that Safe Auto has not provided
her the documentation she requested on her claim in a timely or satisfactory manner and
that payment was issued improperly.
I reviewed this claim with regard to [redacted]'s concerns, and found that SafeAuto
issued one total loss settlement check to [redacted]'s lien holder due to the payoff for the
loan being greater that the total loss settlement, which was $3393.36. The adjuster [redacted], spoke with the lien holder ([redacted]) on 12/05/12 who explained the total lien
amount was $3750 due to work he had completed on the vehicle, which was not paid for.
[redacted] asked that [redacted] explain this to [redacted] as per their previous
conversation(s); [redacted] believed the loan amount to be $600.
On 12/13/12, we received the properly completed letter of guarantee from [redacted]
([redacted]), reflecting the payoff amount of $3750 and then on 12/14/12 the total loss
settlement check was issued to [redacted] for the account of [redacted].
On 01/16/12 [redacted] received a phone call request from [redacted] asking for proof of
the check sent to [redacted]) and a copy of the letter of guarantee that was
received from [redacted]). Both items were emailed to
[redacted].
On 01/28/12 [redacted] received an email request fiom [redacted] from the email address
of [redacted] stating she had not received her requested documentation. [redacted] informed her that we already emailed her the documentation that can be provided
and then resent all the previously requested documentation including a copy of the
vehicle estimate, copy of the vehicle valuation, a copy of the completed letter of
guarantee from [redacted] for $3750, and a copy of the check for $3393.38.
I apologize if the claim was not handled to [redacted]'s satisfaction, but after reviewing
the details of the claim, I believe Safe Auto provided all the requested documentation that
was requested and paid the lienholder correctly. If you need any additional information,
feel free to contact me.
Sincerely,
[redacted]
Safe Auto Insurance
P. ###-###-#### / ###-###-####[redacted]
I have not received anything from them yet, my car is not fixed yet, no estimate has been sent to me or the shop, no rental is been set yet. The only thing that happened is that they sent some one to take pictures of the damage of my car and I was told I was going to get an email with further information wich at this point I'm still waiting for.
Regards,
[redacted]
They were not complete or accurate in their response. On Sunday, 6/8/14, around 1:30 Am the car was parked along the street by my daughters apartment. A driver hit the car and left the scene of the accident. The police were called in which they were able to catch the driver. My car was hit on the whole left side. The left rear tire was smashed into the wheel well and the axle was bent. The car could not be moved, it had to be towed. My daughter is a college student in [redacted] and I live South of [redacted], So we were unfamiliar with where to have the car towed. I called Safe Auto on 6/9/14 to see if the accident was reported by the insurer. They told me no. I was told they could not do anything about the accident until they heard from the insurer. This could take up to 2 weeks or more. On Wednesday. 6/11/14 my daughter received a ticket from the [redacted] police, because the street sweeper couldn't clean that side of the road. After I found out about the ticket, I called Safe Auto about the problem. The Insurance Agent told me my daughter could have the car towed to their body shop or the yard. I just wanted the car towed off the street so it wouldn't be ticketed again, not for the shop to repair the car. Two weeks plus had gone by and I hadn't heard from Safe Auto. I then called Safe Auto and they told me the car was being repaired. I did not get a call from Safe Auto or the Repair Shop; [redacted]. They started repairs when neither my daughter or I gave authorization to anyone to do any repairs to this car. My daughter had no transportation to get to work or college. She was never contacted by safe Auto or [redacted] about a rental car. The repair shop did not repair the car to its original. The car went back a second time to the same repair shop to correct the problems. I called [redacted] at [redacted] and asked him if he repaired everything on the list. He told me yes. That weekend my daughter came home. I looked over the car and saw that the repairs were not made. I feel that [redacted] lied to me. Molding strips look like the could fall off, mirror loose, missed areas when painting, swirl marks in the paint, terrible clear coat, I tried calling many times to have the car repaired correctly. They never returned my calls. I tried calling [redacted] on 11/19/14 and again no return call. The date is now 11/26/14, over 5 months since the accident and the car is still not fixed correctly.
Regards,
[redacted]