Safe Check Home Inspections, LLC

We are disheartened that Mr [redacted] did not have a pleasant experience with Safe Check Home InspectionsWe are proud of being a highly positive reviewed home inspection companyWe desire to deliver the highest quality and thorough home inspection and customer satisfaction in the industryIt is extremely important that our clients have a reasonable understanding of our scope of practice (SOP) and the limitations, exceptions, and exclusions withinThis is why we include our SOP in our on line contract that was signed by Mr [redacted] indicating that he has read and understands the following: IIIThe inspector is not required to: move any personal items or other obstructions, such as, but not limited to: throw rugs, carpeting, wall coverings, furniture, ceiling tiles, window coverings, equipment, plants, ice, debris, snow, water, dirt, pets, or anything else that might restrict the visual inspectiondismantle, open or uncover any system or componententer or access any area that may, in the inspector's opinion, be unsafe enter crawlspaces or other areas that may be unsafe or not readily accessible A and C both clearly state my limitations as a Certified Home Inspector to thoroughly inspect certain areas of the homeDespite a 100% full schedule, we responded to Mr***’s complaint by meeting him at the property on the same day we were made aware of his complaint to see how we could best address his concernsAfter an evaluation in a completely empty home, it was very clear that all of the areas that were in question were unable to be visualized during the inspection due to a very high volume of owner items and packing materialsAlthough we do not feel there is structural integrity loss based on past experience and based on what Mr [redacted] showed us at this time, our SOP limits this evaluation, therefore we offered to provide a Licensed Structural Engineer to evaluate his concerns at no cost to him to which he declined via text messageThe five pallets that Mr [redacted] describes in his complaint were overflowing with owner items making the majority of the crawlspace in question impossible to visualizeIn addition, the kitchen floor he describes was also completely covered with packing boxes and owner items Both the home inspection report and the termite inspection report clearly states the home was difficult to inspect, i.e“At the time of the inspection the occupant was in the process of movingBoxes and other belongings obscured parts of the home.” In addition, it states, “This house was very difficult to inspect because it was buried in the owners items.” Within the hours of my attempt to address the needs of Mr [redacted] I have received nearly texts threatening me , several emails, and a phone call at 2:amMr***’s behavior has crossed the line from a dissatisfied customer to harassment of me and my family on personal timeIf I am contacted by Mr [redacted] again I will be forced to call the police and file a complaintSafe Check Home Inspections has processed a full refund for Mr [redacted] for the Full Home Inspection in the amount of $due to his dissatisfaction and consider this matter closedShould Mr [redacted] wish to further this claim we recommend he follow the guidelines in the online contract that he signed

I am rejecting this response because: When there are materials or belongings in my way and I'm called out for a plumbing job you either reschedule or cancel you don't continue on with your job and then discontinue your warranty because of itA handyman easily determined that the house had been involved in a major flood in an ongoing flood due to unpermitted structure addition

We are disheartened that Mr. [redacted] did not have a pleasant experience with Safe Check Home Inspections. We are proud of being a highly positive reviewed home inspection company. We desire to deliver the highest quality and thorough home inspection and customer satisfaction in the industry. It is...

extremely important that our clients have a reasonable understanding of our scope of practice (SOP) and the limitations, exceptions, and exclusions within. This is why we include our SOP in our on line contract that was signed by Mr. [redacted] indicating that he has read and understands the following: III. The inspector is not required to: move any personal items or other obstructions, such as, but not limited to:  throw rugs, carpeting, wall coverings, furniture, ceiling tiles, window coverings, equipment, plants, ice, debris, snow, water, dirt, pets, or anything else that might restrict the visual inspection. dismantle, open or uncover any system or component. enter or access any area that may, in the inspector's opinion, be unsafe.  enter crawlspaces or other areas that may be unsafe or not readily accessible.  A and C both clearly state my limitations as a Certified Home Inspector to thoroughly inspect certain areas of the home. Despite a 100% full schedule, we responded to Mr. [redacted]’s complaint by meeting him at the property on the same day we were made aware of his complaint to see how we could best address his concerns. After an evaluation in a completely empty home, it was very clear that all of the areas that were in question were unable to be visualized during the inspection due to a very high volume of owner items and packing materials. Although we do not feel there is structural integrity loss based on past experience and based on what Mr. [redacted] showed us at this time, our SOP limits this evaluation, therefore we offered to provide a Licensed Structural Engineer to evaluate his concerns at no cost to him to which he declined via text message. The five pallets that Mr. [redacted] describes in his complaint were overflowing with owner items making the majority of the crawlspace in question impossible to visualize. In addition, the kitchen floor he describes was also completely covered with packing boxes and owner items.  Both the home inspection report and the termite inspection report clearly states the home was difficult to inspect, i.e. “At the time of the inspection the occupant was in the process of moving. Boxes and other belongings obscured parts of the home.” In addition, it states, “This house was very difficult to inspect because it was buried in the owners items.”   Within the 48 hours of my attempt to address the needs of Mr. [redacted] I have received nearly 40 texts threatening me , several emails, and a phone call at 2:13 am. Mr. [redacted]’s behavior has crossed the line from a dissatisfied customer to harassment of me and my family on personal time. If I am contacted by Mr. [redacted] again I will be forced to call the police and file a complaint. Safe Check Home Inspections has processed a full refund for Mr. [redacted] for the Full Home Inspection in the amount of $279 due to his dissatisfaction and consider this matter closed. Should Mr. [redacted] wish to further this claim we recommend he follow the guidelines in the online contract that he signed.

I am rejecting this response because:  When there are materials or belongings in my way and I'm called out for a plumbing job you either reschedule or cancel you don't continue on with your job and then discontinue your warranty because of it. A handyman easily determined that the house had been involved in a major flood in an ongoing flood due to unpermitted structure addition