Safe Haven Security Services, Inc.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Assumed Answered]
Complaint: ***
I am rejecting this response because: I never signed any contract ,? I never put my name or initials on anything? I never ever seen a contract until they sent me one via email after I filed a complaint with you? I'll take a lie detector test and give one to *** *** and see who is telling the truth? ! And I sent them a letter on the of septstating I never signed any contract I was told? time after time from *** & the Installer there was no contract I told them in advance I would not do any type of contract and they both assured me NO CONTRACT !!!? You can also check the hand writing of me & *** and see who put my name on that contract What they have done is fraud forging my? signature
Regards,
*** ***

Mr***,To confirm Safe Haven Security has attempted and will continue to resolve this matter? Presently in our possession Safe Haven Security has a copy of a paper signed contract, an electronic signed contract, and you have allowed our company to install a free security system into your home which comes with a month contractual agreement? My apologies if there has been a disconnect in conveying the terms of the agreement? Per the email sent to your attention on August 25th, 2016, I have provided a copy of the contract signed, as well requested a letter from you explaining the issues at hand with your signature attached? Upon receiving this letter I will review your signature with the signature on the paper contract to confirm whether you had or had not signed the initial contract? I am hopeful we can bring prompt resolution to this matter in the near future? Thank you for your time and efforts as we bring your concerns to a close.? ?

Dear Revdex.com,Please accept this as Safe Haven's formal response back to the complaint made by Mr***First and foremost, Safe Haven would like to apologize for any frustrations felt by the customer as we do strive for an excellent customer experience and per the complaint it seems
we have fallen short of thatAfter reviewing the account Safe Haven did review ADT's notes and were able to get the customer a credit of $towards their bill to prevent over billing, a refund of $and an adjusted rate of $beginning on 2/24/ADT is still reviewing the account to lower the bill even further to and making? another adjustment to $but currently is honoring the $rateSafe Haven does invite the customer to contact ADT Billing directly at ###-###-#### should he have any further questions or concernsThank you for your review

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Complaint: ***
I am rejecting this response because: The nature of the complaint has nothing to do with the technician.? The nature of the complaint is that the salesman represented the service as ADT.? When the initial errors occurred, I contacted ADT.? It took several attempts before I ever received contact information or became aware that I was actually contracting with Safe Haven.? Additionally, I did state I believe the sensors did not work well with the doors due to the age of the home.? I do not believe the technician is qualified to gauge whether or not the doors closely properly enough for the sensors to work appropriately.? I stand with my initial claim that I should have been and should still be able to cancel my contract.? ?
Regards,
*** ***

Dear Revdex.com,Please accept this as Safe Haven Security Services formal response to the complaint made by Mr***? First and foremost, Safe Haven Security Services would like to offer our apologies for any inconveniences the customer has experienced over the past few months
regarding the security system failing? Safe Haven Security and ADT are committed to ensuring the system is functioning properly going forward? Safe Haven Security Services did set up Mr***'s account on 7/15/2014, and as an Authorized Dealer of ADT we service the account for the first days of the contract? After that point ADT handles 100% of the service and monitoring for the client moving forward? Safe Haven Security unfortunately at this point does not "Own" Mr***'s account? Therefore Mr*** would have to work through ADT on cancelling his service, and would need to discuss with ADT regarding the release of possible cancellation charges per his contract signed? The system installed into Mr***'s home is not "Sub-Par", ADT approves all equipment installed into the clients home? Safe Haven Security cannot comment on comments made by our ADT partners regarding proper panels to be installed, as Safe Haven Security has installed approved equipment through ADT? The desired settlement requested through the above complaint unfortunately needs to be directed towards ADT at this point in time? If Safe Haven Security can assist in any way I invite the client to call myself direct at 816-399-to discuss further? Thank you for your review of the response above

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Dear Revdex.com,? Please accept this as Safe Haven Security Services formal response to *** ***'s complaint? Safe Haven has reached out to Ms*** today by phone and apologies for the experience? Ms*** was provided incorrect information by our Manager
regarding the buy out of her prior contract with Guardian? Due to this misinformation Safe Haven will be paying the balance due on the contract with Guardian? Safe Haven at this time has not received a letter from The *** *** ***'s Office, which is why we have not made a response back? We thank Ms*** for bringing this information to our attention so that we may internally correct the misinformation being sent out to our customers? Thank you for your review? ?

Dear Revdex.com,? Please accept this as Safe Haven Security Services formal response to the *** *** complaint? At this point in time all refunds for the Ms*** have been processed and completed? Safe Haven would like to offer our apologies for the experience by
our employee, and will continue to train on the proper way to speak to our valued customers? Thank you for your review

Dear Revdex.com,? Please accept this as Safe Haven Security Services formal response to the complaint made by Mr***? First and foremost we would like to take this opportunity to apologize for any and all frustrations Mr*** has experienced through this processSafe
Haven strives for an excellent customer experience from start to finish, yet we are unable to assist clients with potential issues if they do not contact us directly? Mr*** states within his email that Safe Haven would not honor what the Sales Rep promised, yet we have zero records of the Customer reaching out to Safe Haven to have these discussions? On 1/4/Mr*** did call ADT directly to cancel his contract, but during this call ADT advised the customer he would have to contact Safe Haven to request the cancellation of his account? Mr*** did sign a three year contract with Safe Haven and ADT? Mr*** also signed a Notice of Cancellation document which provides the timeline he would have to cancel the contract signedSpecifically within this Notice of Cancellation it states he had until midnight of 12/12/to cancel his contract with zero penalties? Safe Haven has attached a copy of this document for all to review? Safe Haven would be glad to speak further with the customer, but would need the customer to contact us directly to be able to further assist? Thank you for your review of the above response.?

? Ms***,
My apologies for your continued frustrations.? The reason Safe Haven Security is addressing
your Revdex.com Complaint is because you have filed a complaint against Safe Haven
Security and not ADT.? I would be glad to
discuss by phone or email options to cancel out your contract at any point in
time.? My direct contact number is listed
below, and I would invite you to reach out so that we can bring your concerns
to a conclusion.? I hope to hear from you
soon? The signed contract that you completed in its entirety on January 27, explains in detail your options to cancel the contract? Should you need a copy for your records please do not hesitate to call and request a copy?
*** ***
Chief Financial Officer
Safe Haven Security Services Inc
Office: ###-###-####
***

Dear Revdex.com,? Please accept this as Safe Haven Security Services formal response to the complaint made by Carmine Fiorentino? Safe Haven processed the refund of $on 12/20/? The refund will reflect as a credit on the consumers original credit card usedSafe
Haven is unable to process refunds until the funds from the consumers credit card post to our account, which in this case did not clear our account until 12/16/? If the customer has further questions, we invite them to call directly at ###-###-####? ? Sincerely,? Safe Haven Security Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:This is the same unsatisfactory response that I received on 6/10/from Amanda (manager/supervisor) from safeHaven and from Brittany Shorts (director of customer support) from SafeHavenIn June I originally called ADT thinking that was the company that I signed up with for one yearAt that time I find out it was for 3yearsThen to find out that the sales rep *** Salazar was from SafeHaven*** misled us to believe he was from ADT when he introduced himself to me and my wife on our driveway in January
*** also said the offer that he was providing from ADT was only given to first time homeowners which I’m sure was other sales pitch lieHe also said we would get a $Visa gift card for signing up and that we would receive that in like 6-weeks after installation dateI'm sure to help delay a call to companyMy contract copy was not filled out completely and I still have the incomplete contract from that day to prove it***’s reason for not filling out form completely was due to rushing out because he was late to his next customer appointmentHe gave us his direct cell number so that we can call him with ANY issues/concerns that he would be our contactHe also said not to call the? ADT? customer service number due to the delay in getting the help we needMy first attempt in texting *** via text to inquire about status of rebateHis response is that he would check on that and get back to meI never received a responseThe following week I called ***’s cell and no answer time after time and voicemail message after messageI then attempted to contact ADT and was told I would need to contact the authorized vendor that signed me up for servicesI was very confused and told ADT that I am talking to the company that I signed up with security services withThey then told me that SafeHaven was the authorized dealer that signed me up for services and gave me the number to contact them directlyI had no idea what they were talking about and was so confused after I was told thatAfter already spending minutes or longer on phone with ADT then I contacted SafeHaven for an hour or so advising them of my situation on more than one occasion to two different employeesAfter being told time after time that there was nothing they could do because I signed an incomplete contract and pretty telling me "too bad so sad"Pretty much that was the unsatisfactory response that I was told and there was nothing I could do to change their mind and that I was stuck in this contract and that no one could help me change the outcomeAt that point due to the OBVIOUS UNSATISFACTORY service from everyone at ADT and especially from SafeHaven then I left the negative FB complaintObviously it was unsatisfactory service because we wouldn’t be going through the same unsatisfactory responses on Revdex.com websiteSafeHaven is basically still saying that the customer is lying and is doing nothing to make this wrong a rightWhat happen to the saying or statement “The customer is always right.”? This is not how good business is handled and a customer should not be treated this wayI’ve been told lies since day one starting with *** Salazar from ADT (aka SafeHaven) stepping on my driveway.? Let’s not forget that the ultimate reason again for escalating this complaint is because one of my motion detectors was not working and mentioned on call with BrittanyBrittany then sends an ADT technician to service or check my motion detectors on 6/29/The ADTtechnician said that my motion detector that I was told was wired to work had never worked and was never wired to by Darin (safehaven install tech)That ADT tech also suggested that I contact ADT loyalty deptJust to add,It took Darin hours to connect an already prewired house when I was told it would take only one hourDarin also used my restroom without asking and I’m not talking about number one eitherHe stunk up my new houseI do not feel SAFE using ADT or SafeHaven for securityOh by the way the reason why it has taken me a few months to file my complaint through Revdex.com is because my mother has been in and out of hospital and my father also recently passed away so excuse me for my delay in escalating my complaint again.I no longer want to do business with a company that I do not trust nor do I want to further discuss this issue directly with SafeHaven since they still have yet to make an attempt to contact me even after this Revdex.com complaint and with having my account info with my contact informationIf the company is not willing to get me out of this contract without penalty then how much to get out of contract? What number or what company will be providing me the details for this info? I get monthly bills from ADT so I’m not sure why they aren’t the company responsible to responding to my Revdex.com complaint?
Regards,
*** ***

*** ***1:PM (hours ago)tome***,I would like to withdraw my complaint (#***) against Safe Haven Security.? The CFO, *** ***, personally contacted us and solved our problem.? We are very impressed with the customer service we received
from him.Thanks!

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Complaint: ***
I am rejecting this response because:I was unavailable to answer the call while at work when MrB*** called, furthermore, this response is filled with lies and I have referred this matter to my attorneys.Regards,
*** ***

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Complaint: ***
I am rejecting this response because:ADT charged us until Dec double charged even if I double checked your salesman when I signed my new contractYour more tha customer services hang up or transferred my callThey don't know the company isn't same under the name of ADT, also, they didn't answer the addresses of their officeYou didn't explain and write about most important things when you take our signatureYou must explainI don't trust your company by those rude attitudeThose are your faultI want to cancel by no charge
Regards,
Yoko F*

To whom it may concern:Please accept this as Safe Haven Security Services formal response to the complaint made by *** ***? Safe Haven Security does offer a $rebate with our basic package consisting of: keypad, door/window contacts, motion detector, and keyfob? Mr
*** received in his package keypad, door/window contacts, motion, exterior camera, interior camera, keyfobs, and a gateway? The package selected does not come with a $rebate, and Mr*** does not have a service contract by Safe Haven Security Services stating as such? Safe Haven's customer service team did speak with the client on 4/8/explaining this detail, but the customer was unhappy with the response? At this time due to the package selected Safe Haven will not be providing the customer with a rebate, as zero rebate is due? Thank you for reviewing.*** ***CFO###-###-####

Dear Revdex.com,Please accept this as Safe Haven Security's response to the complaint submitted on 9/14/? Safe Haven Security values the opinions and satisfaction of all our clients nationwide? In an effort to resolve the matter we have reached out to the client today
being 9/16/2015, and have offered discounted options on the existing equipment to ensure the customer is satisfied? We believe at this time the matter has been resolved, and have received verbal confirmation from the client that they are happy moving forward? Sincerely,*** ***CFOSafe Haven Security?

I had submitted an online complaint against Safe Haven Security on 6/6/Yesterday (6/8), Safe Haven reached out to me and advised that they will send me a refund based on the value of the gift card I was promised when I signed up with them.I am also in contact with ADT regarding my Realtor's name
being removed from my account, so it seems that ADT will resolve that issue for me.Between their business practice of giving contradictory information, and with them issuing my account with my Realtor on there, I am definitely leery of doing business with them, however, since the issues I submitted to the Revdex.com have now been resolved, I would like to close out my complaint.Thank you for your assistance, and please let me know if you need any other information.Sincerely,*** ***

Complaint: ***
I am rejecting this response because; ? Is it absolutely ridiculous that they would try to have us pay that cancellation fee for something that does not work! Didn't work from the beginningIt hasn't done what it's suppose to at all and they want me to pay a month for it or over to stop it right away?I doesn't work! I should not have to pay for something that has never even worked.?
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is the only way to be in the safe zone with themI will say that I did not sign a contract and I would like to SEE itIf it wasn't for having to put a system in my mother-in-laws house I would fight it to the maxThanks *** *
Regards,
*** ***