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Safe Home Automation, Inc.

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Reviews Safe Home Automation, Inc.

Safe Home Automation, Inc. Reviews (4)

I am writing to you on behalf of Safe Home Control, Inc., an authorized ADT dealer ("Safe") regarding a complaint from one of our customers. On July  15, 2014 our technician , [redacted], installed an alarm system and our customer signed an Alarm Services Contract. The customer states that their...

contract included 3 additional door/window  sensors than the technician installed. The customer attempted to contact said technician and their sales representative, Bree, to schedule the sensors to be installed. Neither the sales representative nor technician made contact with the customer after the initial installation of the alarm system. At no point did the customer call Safe 's customer service or scheduling offices. Safe's customer service was unaware that any service was required until October 29th when Safe's customer service was contacted by ADT regarding this complaint. As per ADT's notes, the customer made nocontact to ADT regarding the missing equipment until October 2012014, almost 3 months after their system was installed .The customer would like to discontinue their contract because they feel they are. being charged  for services that are. not being provided and feels this voids their contract. The customer also desires a refund for their previous monthly payments for monitoring to ADT since July 15m to present from Safe. Safe will not be issuing a refund since ADT is the company that collected the payments and customer did.receive monitoring on their alarm since July 15th_ By signing the Alarm Services Contract the customer agreed that "Dealer has no responsibility or liability to me or any other person for delays in the installation or repair of the equipment regardless of the reason"(Page 8, section 21). The customer was also made aware, both by signing the "Notice of Cancellation"and thru a telephone survey, that in order to cancel without penalty or obligation they must do so by submitting the Notice of Cancellation within three (3) business days. Otherwise., as stated on page five, section 2, they would be responsible for an early termination fee.. 
As stated earlier, the customer made no attempts to contact Safe or ADT requesting service until 3 months after entering into the agreement. Safe recognizes that equipment that was promised to the customer has yet to be installed. Safe is willing to install the missing sensors but the customer will not be released from their Alarm Services Contact and the requested refund will not be submitted. Because there was a significant amount of time between the customer 's installation and request for service, a technician will not be available to complete any service until after the upcoming holidays

Review: July 15, 2014, Representative ([redacted]) place alarm system, three window sensors were not placed, according to the contract. Great concern for safety .

July 15, 2014, Alarm was installed, cr [redacted]. after notice that sensors were not place I contacted [redacted] whom disputed that he had placed senors. phone [redacted] on July 30,2014 @ 8:53am contact number [redacted] no answer, July 30, phone [redacted] still was unsuccessful , August 5, phoned [redacted] 9:30 again. I would like to discontinue this contract simply because they are charging me for service not rendered, therefore I feel this contract is not valid.Desired Settlement: I seeking a refund 337.28 plus any other payments made since July 15, 2014 to present. This has been a great concern for my family because those particular windows are very low.

Business

Response:

I am writing to you on behalf of Safe Home Control, Inc., an authorized ADT dealer ("Safe") regarding a complaint from one of our customers. On July 15, 2014 our technician , [redacted], installed an alarm system and our customer signed an Alarm Services Contract. The customer states that their contract included 3 additional door/window sensors than the technician installed. The customer attempted to contact said technician and their sales representative, Bree, to schedule the sensors to be installed. Neither the sales representative nor technician made contact with the customer after the initial installation of the alarm system. At no point did the customer call Safe 's customer service or scheduling offices. Safe's customer service was unaware that any service was required until October 29th when Safe's customer service was contacted by ADT regarding this complaint. As per ADT's notes, the customer made nocontact to ADT regarding the missing equipment until October 2012014, almost 3 months after their system was installed .The customer would like to discontinue their contract because they feel they are. being charged for services that are. not being provided and feels this voids their contract. The customer also desires a refund for their previous monthly payments for monitoring to ADT since July 15m to present from Safe. Safe will not be issuing a refund since ADT is the company that collected the payments and customer did.receive monitoring on their alarm since July 15th_ By signing the Alarm Services Contract the customer agreed that "Dealer has no responsibility or liability to me or any other person for delays in the installation or repair of the equipment regardless of the reason"(Page 8, section 21). The customer was also made aware, both by signing the "Notice of Cancellation"and thru a telephone survey, that in order to cancel without penalty or obligation they must do so by submitting the Notice of Cancellation within three (3) business days. Otherwise., as stated on page five, section 2, they would be responsible for an early termination fee.. As stated earlier, the customer made no attempts to contact Safe or ADT requesting service until 3 months after entering into the agreement. Safe recognizes that equipment that was promised to the customer has yet to be installed. Safe is willing to install the missing sensors but the customer will not be released from their Alarm Services Contact and the requested refund will not be submitted. Because there was a significant amount of time between the customer 's installation and request for service, a technician will not be available to complete any service until after the upcoming holidays

Review: Solicitor ([redacted])came to my home in Conway, AR and provided a sales pitch to sell and install an [redacted] Security System. Seller stated Monitoring Fee is guaranteed for the 3 year contract. Anything and Everything is covered on the System if there is a failure of any kind, including battery replacement without cost to me. (Should be recorded call with SAFE after system install to verify information) Actual contract states Price is guaranteed for 1 year and then can go up. Actual contract states 90 day warranty is with installer then [redacted] warranty does NOT cover anything and everything along with battery replacement. Called [redacted] with SAFE and he stated Monitoring fee and Anything & Everything Warranty is correct. Called [redacted]) and [redacted] with [redacted] and they stated Monitoring is only guaranteed for 1 year. Never got a straight answer on Warranty. Stated all is covered except exclusion and batteries are or are not covered.I am upset I was lied to and want out of the contract. I signed with [redacted] as I did not have to worry about the system if anything or everything went wrong with the system. Basically I signed the agreement under false pretenses. SAFE will not replay the recorded message for verification. SAFE and [redacted] will not let me out of the contractDesired Settlement: For SAFE to removed the systemVoid Contact with SAFE and [redacted]No Penalties or payments of any kind from myself to SAFE / [redacted]

Review: Three weeks ago on 6/6/15, I had Safe Home a ADT dealer to put a security system in our home, which included the "Pulse " app. which lets you work the system from your cell phone. Well since the day they installed the system, it does not work with my phone or my wife's, but it does from the main controll panel. I had called Safe Home and ADT, they keep telling a tech needs to come to your home a fix this problem, which they haven't done to date! over and over again the same answer, but on results.

One week ago 6/20/15, after calling about this problem again, they did give me a free month $ 54.99 for the problem not fix. Thank you ! and told a tech, will call you to set a time to come to your home and fix the problem, once again no one called! Well on 6/26/15, I called ADT once again, this time to cancelled the service which has on worked from day one! When talking to a Safe Home supervisor that we want to cancel, they told me we will fix the problem and didn't need to cancel, and a tech will call you, I was put on hold and then the "call session ended" hanging up the call, in which never call me back.

I would like to cancel this system, see I'm getting the run around from this company. I can't believe being a security company, that I or any one has to go thru.

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Description: BURGLAR ALARM SYSTEMS-DEALERS, MONITORING & SERVICE

Address: 1000 N. West Street, Suite 1200, Wilmington, Delaware, United States, 19801

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