Safe Home Control Reviews (%countItem)
Safe Home Control Rating
Address: 299 S Main St Ste 1300, Salt Lake Cty, Utah, United States, 84111-2241
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Address: 299 S Main St Ste 1300, Salt Lake Cty, Utah, United States, 84111-2241
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This company got my information from another company and then tried saying we had service when we did not. I have papers from the company in which they acquired my information without my authorization without my permission they charged me and posted it to my Social Security number which is now on my credit because I don’t know them anything
We don't have any record of this customer in our database. Until we are provided more information, we are assuming that this individual has misinformation.
Complaint: ***
I am rejecting this response because: are you not a security company???
Sincerely
we hear you loud and clear. We understand what you are saying. However, saying this does not mean it's true. We don't have a current or former relationship with anyone with your name, address or phone number. We encourage you to do your research and figure out what is going on. Unfortunately, you have given us information that concludes that your matter is not related to us in any way, shape or form. We do not have your information. We never got your information. Please share the papers you say you have. Don't hide them. Based on this information, it should be found that Safe Home Control, INC is in now way related to the issue you bring up. We didn't do any business with you, and we don't do any business with you.
Should you be able to give us evidence, proof or any other documents confirming your claim here, it would really help you and us. Happy to help.
I charge of $81.12 was taken from my account. However, I do not have an account with this company.
We have been able to connect with *** and she recognizes the charge and doing business with our company. Additionally, we are working with her to ensure she is a satisfied customer.
I contracted for a new *** security system on 7.9.2019 with the agreement that Safe Home Control Inc would assume responsibility for the remainder of my contractual obligation with my existing security provider.
I immediately notified Brhy H of Safe Home Control Inc when my prior provider took my automated monthly payment from my account on 7.23.2019. Brhy's response was had I contacted Willie, his salesman. I told him I would but that I doubted he had the authority to refund my money. His response was that they teach them to be culpable and he would step in if necessary.
It has been a month since my initial contact and install date and my prior provider account is still active and set to bill me again.
At this point I do not trust anything these people tell me, I feel as though I have been scammed.
Due to the complications the customer was experiencing, we went ahead and terminated her agreement with no penalties. Customer's issue is resolved.
Safe Home Control in Orem UT refuses to Terminate ADT Contract That was Never Signed by Myself *** and was Never told this was a 3 year Contract , But my Name and Address was Printed on ADT Contract by Sales man Kodi B on June 20th 2018 ,Fast Forward to April 2nd 2019, I moved out of my then Home Located at *** and Moved to Assisted Living Home located at ***, So when I Contacted ADT Corporate I was Told it is there Policy to Cancel any ADT Contract once Customer moves into a Assisted Living Home, but Safe Home Control Inc in Orem UT wants $ 1539.72 to Terminate ADT Contract According to that Office Manager Jessica T
signed a 3 year agreement prior to hiring us to install his alarm system. Customer also participated in a recorded welcome call where he confirmed he was specifically aware of the 3 year agreement and that he had been the one to sign the agreement. We ask our customers this verbally over the phone on a recorded call to confirm that they are extra clear about what they are hiring us for. Everything checked out great, so we proceeded to do business with ***. It is our policy to treat customers fairly and with respect. We also maintain the policy that customers also need to honor their agreements that they make with us, in return. We have completed what we were hired to do, just as asked by the customer. And it if fair to ask this in return also, of the customer.
Purchased a alarm system through these people that is malfunctioning for over a week ringing at all hours of the day and night. Called main monitoring number for *** they tried to reset system and it keeps going off. Called dealership(Safe Home Control) to report issue numerous times for a tech to come out to no avail.
had this issue with their system, and 1 week later we sent a technician to the home on 4/10/19. The customer's issue was resolved.
The Camera installed does not work as sold/marketed. My car was broken into and the camera monitoring did not capture it. It also (on a separate occasion) did not capture a car driving by and harassing/following my wife in front of our home. Both instances are in plain view of the camera.
We we have tried cancelling the account on multiple occasions and are tossed from company to company telling us to call ***, then ADT tells us to call Safe Home Control Inc. Each claims our "contract" is NOT with them, but with the other company.
We were also notified that the camera monitoring our home has a built in delay. If this was ever disclosed, we would NEVER have purchased this service. Safe Home Control's customer service agent confirmed this via a phone call.
Hello,
We have talked to the customer, as well as ADT, and offered to send a tech or upgrade the system. The customer declined these options. We would like to resolve the issue but cannot just cancel the contract.
Thank you
We will not terminate your agreement due to the equipment working how it was designed to. I do apologize for any confusion regarding the workings of the camera, but this is a legal binding agreement for the 36 month period. In order to cancel services, you would need to pay the balance of contract.Thank you
Complaint: ***
I am rejecting this response because: The remedies they offered are not really remedies. They want us to either pay for a tech to come out or pay and extend a contract we don't want to upgrade our camera.These aren't remedies, these are preying on consumers they've already lied to about their product. The camera has a built in delay, which was never disclosed until an issue arose, which is a terrible way to do business.We want let out of their deceitful contract. We are willing to return all the equipment installed if it means they will cancel our contract with no fees.
Sincerely
The following matter is regarding account number: ***. In August 2018 I sold the property and requested to have the system/account transferred. I requested this from Anis who was my sales rep. I gave the new buyer/owner of the property the sales rep contact. She reached out to him and was told to call ADT central office to request to have the system transferred. She did and I called to confirm days later the system had been transferred. I was told by ADT central office the system had been transferred. As of today, 01/27/2019 I have received numerous collection notices. I have called multiple times to have the issue resolved. I have been given the runaround and to this day do not have a clear understanding as to why I am still receiving bill collection notices. I was told by one rep that this has been an error in communication between the central office and the dealer. ADT central office has told me they backdated the bill cycle to when I transferred the system/service/contract back in 08/24/2018. However, today I received a bill collection notice which is past due. Last week I spoke with a manager named Kyle, he confirmed this is an error and that he was working on clearing this up. The ADT dealer has noted that I cancelled when I did not. The system/contract was transferred. I confirmed it multiple times, and today I have to deal with this. I am beyond upset with the lack of effort and professionalism from the ADT company overall. No one has made an effort to resolve this matter 5 months later. I have received collection notice threats. I will take every measure I need to take, including legal action towards the dealer/representative/company. This clearly results in bad customer service, and misinformation within both the dealer and the central office. I need the matter resolved within one week.
Hello, so this complaint should be made on the ADT Corporate office, not us as the dealer. I have talked to the customer a few times and am doing everything I can to help them, however this is an ADT Corporate issue. The customer is within chargeback (first 13 months of their agreement) meaning if the account cancels or moves, ADT takes back our funding. This means ADT should be sending the customer to us if they call in to do either of these, however when this customer called about moving, ADT treated it like a corporate account and not a dealer account. Per customer, they told them that if the new homeowner signed up with ADT, they would release them. This is wrong information and this only applies if us as the dealer set up the new resident. So, ADT is now charging us for the account, which means we have to charge the customer. I have spoken to several ADT higher supervisors and cannot get anyone to correct their mistake, even though they confirmed it was a mistake. I have asked them to pull the recording of this call to confirm the wrong info given to customer, as this is the only way they will stop our chargeback, and they have said they will not do that. Currently, without ADT Corporate office correcting their mistake, the only options the customer has is to pay their cancellation fee, or to set up a new system with us in their new location.
Safe Home Control lied to my wife and I when they said they were with *** and not an authorized dealer. I did not find out that they were an authorized dealer with limited ability to install certain services until I called the real *** company and was informed of this deception. Also, The installer for this authorized dealer damaged my property by drilling a hole through the wall and into the bathroom dmamaging the wall and tile. Its been 4 months and it has yet to be fixed despite the installer admitting fault.
I am not sure if there was discussion between tech and customer, but as far as the customer making our office aware of the damage, they have been installed since July 2018 and just barely calling us in October about any sort of issue. We tried to reach out again last night about needing the customer to send in pictures of the damage so we can address it.
There is also notes recently about them moving, if the customer does not want to move with us and want to move with corporate, that is fine as long as they do move with corporate and not a different dealer, we just need to have the new address noted so the previous system gets closed as a move and not just a cancel. The agreement will not just be dissolved as nothing was done improperly to break said agreement.
In regards to the claim we lied about being a dealer, our reps shirts both say authorized dealer, the contract says authorized dealer, and we do a recorded welcome call before installation where we address our selves as "Safe with ADT" several times, as well as have a very specific questions of "Was your representative wearing his authorized dealer ID badge?" which Mr. Velazquez responded yes, so I am not sure how they could say they were unaware we were a dealership.
We have gotten the images of the home damage and our working with our team to get this resolved for the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely
I recently had a salesman visit my home to offer me an ADT security system. I advised the salesman I would not qualify because I was in the process of building my credit score and it would not reach their minimum credit score requirement. The salesman suggested I try to find someone to cosign with me. the salesman called me the next day and I advised him I would not be able to purchase security services from him. The salesman then took my personal information which was obtained during the initial attempt to sell me a service and ran am unauthorized credit check on me anyways after I advised him I would not be purchasing his service. I contacted ADT and spoke with several people one of which was a supposed supervisor and they all suggested I contact mt salesman, I had already given my salesman 2 phone calls that day. The salesman eventually returned my call at which time I asked him why he ran a credit check on me and he replied he didn't run a credit check on me and he wasn't sure how that happened. The salesman then got off the phone and supposedly contacted his supervisor. he then called me right back and told me that his supervisor said that even though my credit score dropped that it should go back up in a few weeks. I asked him to have his supervisor to give me a call because I wanted the hard inquiry to be removed from my credit report, he advised he would have him call me. Two days later I still had not her from my salesman or his supervisor so I sent the salesman a text message to let him know I had not heard from his supervisor and asked if I could have the supervisors number. He said he would reach out to the supervisor and have him call me. 2 days later, still no call from the supervisor so I sent the salesman a message letting him know that I still had not heard from his supervisor. The salesman responded stating he did not know why I wanted to speak to the supervisor and that he was busy and could not speak with me. I told him I wanted to speak to his supervisor because he ran a check on my credit without my permission. the salesman then replied with " I asked him (his supervisor) about that (checking my credit without my permission) and he said I do not need permission because it is a necessity for this program to ensue you will continue to pay". two days ago the salesman told me he did not check my credit. I did not sign up for a security system or for any of their services so why would they need to insure I would pay? I told the salesman this and he did not respond. I also asked him if he was denying me the opportunity to speak to his supervisor, he did not respond. I requested his full name, his supervisors name, his company name, and his company address, he did not respond to any of these request. this was a gross misuse of my personal information and I want the hard inquiry to be removed from my credit score.
I found the paper that had the ADT advertisment on it and it had the salesman's full name which is Taite D
I have every conversation I have had with ADT and the salesman Taite D recorded. I also have saved text messages from Taite d
In the past Equifax has allowed us to remove credit hits like this, but they are now longer allowing us to and are advising us to have the consumer call Equifax and dispute it directly with them. We called the customer today and let her know to dispute this directly through Equifax and that there was nothing we could do on our end.
Complaint: ***
I am rejecting this response because:
Well I was told you could remove it if some information was entered incorrectly, so there is a way for you to remove it. You are just choosing not to because the misuse of my personal information isn't a good enough reason for you. Therefore you are in fact telling me bo you wont remove it.
Sincerely
We do not have anything new to report at this time. We sent request to Equifax again, but again, it is not in our hands to be able to remove. Our last message from Equifax was to give it 45-60 days for them to review/attempt to remove. That was as of 10/26/2018. They gave a reference/case number of *** if consumer would like to call themselves to Equifax and see if it can be pushed along any faster.
On Monday 7-30-18 Jaxon P came to my residence trying to sell an ADT Home Security I was not home my wife answered the door and he proceeded to try to sell ADT Home Security she told him we did not want it he was persistent in trying to sell it tried to make his way into my house to talk to her more about it and she stopped or my dogs would have attacked him if he would have went in the house furthermore he asked for our date of birth and to see if we qualify and somehow he ran both of our credit without our permission or giving him our social security numbers I want something done to him for illegally running or credit that he was never given permission to run or given the social security numbers and now we both have hard inquiries on your credit from safe home control I want some kind of legal action done to him and this company and these hard inquiries off of our credit
We have sent a request to Equifax back on Aug 2nd. It does take them up to 30 days to remove, which we are only on day 12 so far. The consumer is also able to reach out to Equifax directly if they want to potentially speed it up, but we have done all we can do on our end. Just to clarify, we do not need a social to check the credit, so no social was taken/used.
A representative of Safe Home Control came to my residence on June 24, 2017 and stated that his company had taken over the security service from
Northstar Security Services and he needed to upgrade the equipment. He and his helper proceeded to change out all the equipment and put in new equipment. After they were t finished and new paperwork was finished he stated he would contact Northstar and let them know that the changeover was complete. Safe Home Control is a vendor for ADT and thus the billing came thru ADT. In August 2017 I noticed I was still being billed by Northstar and was also being build by ADT . I called the Safe Home rep and asked him why this was happening and he apologized and said he would take care of it. This happened again and I called him again and got a voice mail. I called Northstar and was told that what I had been told about the account being taken over was completely false and that I still owed them over $1300 on their contract. I e- mailed the rep again and it came back as un-deliverable.
I contacted ADT in Nov concerning the charges and they sent my a Fraud Affidavit to submit to them. I submitted this to them in Dec of 2017 and never did hear back from it and after e-mail attempts to contact the person who had sent me the affidavit failed, I called on 7-20-18 and was told that as far as they concerned that this is a valid contract and they have a recording of me saying that that I understood that it was my responsibility to contact Northstar concerning this matter. They said this was from a phone call they place to me the following day. I never received such a call. They also threatened to turn me over to a collection agency if I stop the automatic withdrawal payments. This was Safe Home that did this
Yes, we do a welcome call with every customer before installation (this call was done on Jun 24th 2017 at roughly 4pm customers time, and the install was not until Jun 27th 2017). It is not a call out we make to the customer, but our advertising director calls in to our call center and then hands the phone to the customer. I did just review this welcome call again, but we ask if the customer has a current system being billed or monitored, he does say yes obviously and says it is Northstar. Our next question is "Do you understand this agreement is not taking over or replacing any agreement with Northstar and that Safe/ADT is not affiliated with Northstar and that Safe/ADT is not taking over or buying out Northstar" which the customer responded yes to. The following question is "Do you understand that it is your responsibility to cancel any agreement with Northstar and that they may require a cancellation fee" which he also stated yes to. The final question in that series is "Did your representative may any other agreements to you" which he responded with no.
We do have a valid agreement for Mr. and he was aware before installation that we were not taking over and that he was ultimately responsible for any cancel fees if he continued.
Complaint: ***
I am rejecting this response because:
I have no desire to continue business with this company in any state and am requesting immediate termination of service at this residence. Again, I never received a phone call from them either before or after this incident took place. If they have such a recording I would like to hear it.
Sincerely
A legal agreement was signed and calls have been recorded, we will not be releasing the agreement unless the cancellation fee is paid.
In May or June of 2017 I was at home trying to feed my two small children when an ADT Home Security representative came to my door (Josh C, I think) and gave me a hard sell for a home security system for my small house. I repeatedly told him "no" as my two autistic children tried to run out the door and run around the house. He would not go away. I told him I did not need it and I told him that I was a single mom and could not afford it. He would not go away. Finally, he offered me an envelope of cash to pay for the first three months and put a tablet computer in front of my face to acknowledge the order. He told me it was month to month and I had no opportunity - because of the circumstances at that moment and because I had nothing in writing to hold/read - to read the entire document. I moved out of state just before Christmas 2017 and cancelled my service. I'm now receiving harassing letters and phone calls from a collection agency. (1) I should not owe anything since I cancelled the account. (2) I am not 90 days past due as the people on the phone indicated and (3) there was no contact from ADT or attempt to contact me before sending this to collections. They were told they could come collect their equipment and they declined. They were given my new address and they still insist on sending mail to my old address. I received the attached letter dated 1/18/18 on 1/24/18 and immediately contacted the collection agency. The man and woman I spoke with were very rude and threatening. They claimed I was basically an i
t after I explained the basics of the Fair Debt Collection Practices Act. These people should not even be in business. Both ADT and this collection agency should be forced to stop this behavior and should be fined
Everything has been resolved.Thanks
Two Sales Reps by the name of Anis and Matthew, knocked on my door 12/29/2017 stating that my current alarm company (Vivint) had sent Safe Home Control to my home to switch out their alarm system because their company would no longer be servicing the rural area of the Texas panhandle that I live in; that they will only service in Utah now. My wife and I asked several questions as to why and how this would work with the current contract with Vivint, the two Sales Reps were very pleasant and persuasive in explaining that it would be a simple "our company will take over your current contract; we are working together to make this transition as smoothly as possible for our customers" "we can only maintain security services with you by withdrawing monthly payments electronically through your banking account" My wife and I are elderly, old fashion, and less knowledgeable of how business and technology works this day and age.. in saying so we trusted this company in good faith of their words being true and willingly provided these guys with all of our personal information and allowed for them to remove and reinstall their the new equipment, for fear of losing security of our home.... Boy were we WRONG in doing so!!!
The next two months came and we continued to received month due notices from Vivint requesting payments... we thought it may just take a while for the billing process to change over to the new company.. attempted several times to contact Anis on the personal cell phone number he left us with leaving a message each time - no answer or return calls. Contacted Safe Home Control requesting copy of contract to be mailed, they stated they do not have an account for us. Contacted ADT after receiving the third month's notice from Vivint requesting monthly payment, ADT promptly stated that they do not handle business for the dealer Safe Home Control but did have a partial contract on file; a four page out of total 8 pages of contract was mailed to us. Attempted over and over to contact Safe Home Control and Anis, seeking copies of full contract and billing answers. The fourth month's request for payment came from Vivint with a threat of sending to collections if not paid in full.. Vivint was then contacted at this time. Vivint explained to my wife and I that they had not sent this new company to home to take over in home security, we from there on had come to realization that we have been taken lied to and Safe Home Control has wrongfully gained our business. Local law enforcement was notified 5/16/2017 and report made of this incident; Safe Home Control did not have a permit to conduct door to door solicitation in my city limits at that time.
A certified letter was sent on 5/23/2017 to Safe Home Control and also ADT, including copies of all mail received, partial contract, and incident report, requesting that I would like to be released from my contract with Safe Home Control with no further payments being owed.
It has been a nightmare of no answers and full frustration since then. No answer to the letter, a second and third letter was sent attempting to resolve this issue of wrongfully gaining business. Safe Home Control has since been contacted 36 times requesting a resolution, get no answers or understanding... just the run around or the "we will call you back" or "the person you need to speak with is not available today"
During the 36th phone call I requested that Safe Home Control send someone from their company to my home to remove their installed equipment promptly, I was very upset and frustrated at this time, I told them I was giving them a week to do so because I wish to return business with Vivint... after two weeks of waiting no one from Safe Home Control came.
I have since received several past due payment notices, I have attempted to resolve this with Safe Home Control.... they will not talk to me about this matter, they have now sent me to collections..
I feel I have been done wrong and have no way out..... I am at wits end and out of options.. this should not go against my credit
hired us on 12/29/16. We recorded a welcome phone call with Mrs *** where she confirmed that she was aware that she was hiring Safe Home Control. SHe confirmed that She was aware that we are not affiliated with her previous alarm company in any way. She confirmed that cancelling her contract with his previous provider was her and ***'s responsibility, and does not involve Safe Home Control. *** nor Ms *** offered no information included in this complaint when we asked him on the recorded call if there were any questions, issues or any other concerns/promises made to him about his agreement or from the sales representatives. The customer clearly stated that he did not have any of these matters to discuss. Therefore, this enabled us to do business with him. Had he answered our questions with any concerns, we would not have done business with him without resolving his concerns first. We feel it is very honest to do transparent business and ask if the question has any concerns about doing business. Any concerns should have been taken care of if the customer just would have told us, etc. But they chose to tell us that there were no concerns, promises or issues and that all was well. Additionally, they understood the agreement, etc. Our sales representative reported that no such promises were made in regards to their previous provider. Additionally, the full contact was provided to the customer in a timely manner. We did not receive any letters from the customer mentioned in the complaint, unfortunately. Mrs *** confirmed on the phone call that sales rep was wearing ID Badge as well as proper uniform. None of the customer's comments were consistent with the recorded phone call we had with him and her about the transaction. We don't seek to do business with people who are unwilling, and go to great lengths to make our customers happy. This is why we completed a welcome call and asked all of these questions. The customer is not acknowledging the facts they gave us on the welcome call, and wish to contradict their pre-install answers they gave to us. Unfortunately, due to this, the customer needs to be responsible for the decisions they willingly made to hire us for their home security.
Complaint: ***
I am rejecting this response because: 2 years LATER.. we receive a response from this company, goes right along with the rest of the neglect to return attempts of contact with this company... Terrible Experience all the way around!!
Sincerely