Safe n Fast Movers

Safe N Fast movers addressed [redacted] 's request immediately and provided information on all necessary insurance companiesThe fact that the general liability insurance company denied [redacted] 's claim based on the contractual signed agreement between the parties on satisfactory completion of the project and supporting information from us, made [redacted] mad, but it does not mean we did not provide the right information.The only items which [redacted] was not happy with during the move was the absence of the wardrobe boxes and ft truck (instead of ftTruck)We reserve the right to provide the appropriate transportation vehicle based on the estimated size of the moving unitHowever, if to some reason not satisfied, [redacted] still had the right not to sign the contract and refuse Safe N Fast moving company servicesAt the end of the move, these were the only issues that came from [redacted] who kept requesting to reduce the billWe went ahead to satisfy the customer during the move and provided free moving boxes, free shrink wrap for everything, voided his gas fee and toll road fees, removed hours from his actual moving time, allowed him to utilize both [redacted] and [redacted] deals which gave him much lower rate(FYI, he managed to get a full refund from ***)As his move was completed, [redacted] personally told me, that the movers did good job and he asked for several business cards to recommend us to his friends [redacted] never told any of the moving crew of any damages because there were none at the time when our crew completed the projectWhat happened after that time would be in [redacted] 's responsibilityThere are multiple cases in insurance companies's court files where individuals were found guilty for damaging their property and trying to submit it as evidence to gain financial compensationOur crew would have no problem taking the lie detectorAs far as you [redacted] , you should be ashamed, the one above sees it all Have a great day!

In response to the complain, we sent multiple responses to the customer, but he seems to only accept his
sideAs he admitted, he did not want to spend extra money on a carton box to package the fragile glass item, which our movers advised him to use to prevent damageThe basic shrink wrap which we used on everything free of charge for the customer protects from scratches and other small staff but certainly not from impactOur movers advised the customer, that the shrink wrap would not protect the item from impact, but the customer still insisted on continuing without a special packagingAt that point, our movers gave him the paper to sign, that he takes responsibility on the item by refusing required packaging, which he signedAs per the contract, we do not hold responsibility since he refused necessary packaging.We know our business and we gave him a professional recommendation but he decided that he does not need our adviceTrying to help out with the cost of the glass replacement, even though we did not have to do it as per the contract, we offered him to pay at cents per pound for the glass replacement, but the customer insisted that we pay based on the weight of the whole dresserAgain, this is not something we had to do anyway, but were sincerely trying to help out at our own willHowever, at this point, his behavior becomes time consuming and we have chosen to follow the contract and have the customer take care of it on his ownAfter exchanging several e-mails and providing complete explanation, we decided to stop any correspondence with the customerHe can proceed as it pleases him

Safe N Fast movers addressed ***'s request immediately and provided information on all necessary insurance companiesThe fact that the general liability insurance company denied ***'s claim based on the contractual signed agreement between the parties on satisfactory completion of the project and supporting information from us, made *** mad, but it does not mean we did not provide the right informationThe only items which *** was not happy with during the move was the absence of the wardrobe boxes and ft truck (instead of ftTruck)We reserve the right to provide the appropriate transportation vehicle based on the estimated size of the moving unitHowever, if to some reason not satisfied, *** still had the right not to sign the contract and refuse Safe N Fast moving company servicesAt the end of the move, these were the only issues that came from *** who kept requesting to reduce the billWe went ahead to satisfy the customer during the move and provided free moving boxes, free shrink wrap for everything, voided his gas fee and toll road fees, removed hours from his actual moving time, allowed him to utilize both *** and *** deals which gave him much lower rate(FYI, he managed to get a full refund from ***)As his move was completed, *** personally told me, that the movers did good job and he asked for several business cards to recommend us to his friends *** never told any of the moving crew of any damages because there were none at the time when our crew completed the projectWhat happened after that time would be in ***'s responsibilityThere are multiple cases in insurance companies's court files where individuals were found guilty for damaging their property and trying to submit it as evidence to gain financial compensationOur crew would have no problem taking the lie detectorAs far as you ***, you should be ashamed, the one above sees it all.
Have a great day!

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***,
Thank you for your recent correspondence (ID ***) and I certainly be glad to help you in handling this matterBelow is a track of e-mails, which should give you an idea that we handled this matter in the most professional wayOur moving contract stipulates that Safe N Fast Movers do not hold responsibility if the doors and other passages provide less than inches clearance on each side from the carried item(It's as clear that we are not magicians and are not able to stretch the doors to fit the items which cannot physically due to size go through those doors)The customer we are referring to, had a large sofa, which could not fit into the doors and our movers called him in and showed that there is less than inches clearance on each side and it is not safe to move the item inside and referred to our contractThe customer (***) said "give it a try"Our drivers can testify and take a lie detector if necessary in courtAt that point, the scratches which occur on the customer door way and the sofa became customer's responsibilityIt is our goal of course to make each move as happy and safe as possibleUnfortunately, things happen sometimes and we protect our customers and our company as well from those unfortunate things with types of insurance we offer.
Please see a copy of the insurance *** chose for his move.
There was a small piece of glass chipped on the table and we put that on the contractA week later *** also wrote that the corner of his credenza has a little scratchDid it happen during the move? We do not know and have no proof to say either wayBut nevertheless, we believed what customer verbally said and agreed to compensate him for both damagesBased on this "no cost for the customer" insurance, Safe N Fast Movers compensates the customer at $cents per lbs per articleWe addressed the issue and promptly replied to the customers e-mailWe even came to meet initially after the move with The customer at designated agreed time (there is a proof at the gate), but he was not at homeWe try to run a small business and do our best to protect our customers and their belongings, but unfortunately, some people want to take advantage of businesses like us and send numerous threats and pull acts of defamationThis customer posted a review on *** under a fake name and most likely wrote every where he could write (including Revdex.com ) to get paidI hope that helps in your research in this matterPlease let me know if you have any questions***
Safe N Fast Movers
949-331-www.safenfastmovers.com
On Saturday, June 6, 11:AM, Safenfastmovers wrote:
Mr***,
As I stated in the original e-mail, Safe N Fast Movers will compensate you for the damage of the chipped glass on the tabletop corner listed on the contractWe will also compensate you for the damage of your credenza even though there is no indication in the contract regarding any damages of this itemSafe N Fast Movers will not compensate for the damage of the sofa due to the fact that our movers instructed you that the door space does not allow for the item to be safely moved inside but you insisted on tryingPlease refer to your contract signed by you stipulating inch clearanceMr***, we do our best to prevent any damage during the move, but unfortunately those things happen sometimes and we protect ourselves and our customers by providing a choice of insuranceYou were given an option of 1) a "no cost for you" insurance paid by Safe N Fast Movers, 2) Actual cash value insurance and 3) Full Valuation insurance.
You selected the first optionBased on this type of coverage, your damage of glass and credenza will be covered at $cents per lbs per article.
Safe N Fast movers is utilizing generic furniture moving weight table calculators and based on the initial evaluation, we estimate your damage compensation in the amount of $If you believe that the generic calculation does not reflect the right weight of the credenza and the glass, please feel free to weigh the items and let us know what is their exact weightAs far as your comment on threatening, you seem to be mistaken between the meaning of "threatening" and simply informing you on our actions.
Have a good day,
Safe N Fast Movers
949-331-www.safenfastmovers.com
On Jun 6, 2015, at 9:AM, *** *** wrote:
***, I TO WANT TO SETTLE THIS MATTER YOU AS AN OWNER NEED TO STEP UP TAKE CARE OF THIS YOU SEND ME AN E-MAIL TELLING ME SORRY FOR THE DAMAGE WE'LL DO BETTER NEXT I THINK YOU NEED TO RUN YOUR BUSINESS BETTER AND TAKE CARE OF UNHAPPY CUSTOMERSPLEASE DON'T THREATEN ME I DON'T TAKE THAT KINDLYYOU WILL BE HEARING FROM THE Revdex.com SOON AND WILL SUE YOU IN SMALL CLAIMS COURT IF YOU DON'T PAY FOR THE DAMAGE THAT YOUR DRIVERS CAUSED*** HOW MUCH DO YOU THINK YOU SHOULD PAY FOR THE DAMAGEOn Friday, June 5, 4:PM, Safenfastmovers wrote:
Dear Mr***,In response to your recent correspondence, we will be glad to take care of the damages as we communicated with you previously and we will go strictly by the law and legal binding agreements.We will be happy to talk to you after you remove the review which you posted under a fake name. We certainly do not want to go that route and file against you under the statue of slander and defamation. Again, this is not our intention, we have a business to run and families to feed and we'd rather settle possible disagreements peacefully and ethically.Safe N Fast Movers949-331-6262www.safenfastmovers.com
On Saturday, June 6, 11:AM, Safenfastmovers wrote:
Mr***,
As I stated in the original e-mail, Safe N Fast Movers will compensate you for the damage of the chipped glass on the tabletop corner listed on the contractWe will also compensate you for the damage of your credenza even though there is no indication in the contract regarding any damages of this itemSafe N Fast Movers will not compensate for the damage of the sofa due to the fact that our movers instructed you that the door space does not allow for the item to be safely moved inside but you insisted on tryingPlease refer to your contract signed by you stipulating inch clearanceMr***, we do our best to prevent any damage during the move, but unfortunately those things happen sometimes and we protect ourselves and our customers by providing a choice of insuranceYou were given an option of 1) a "no cost for you" insurance paid by Safe N Fast Movers, 2) Actual cash value insurance and 3) Full Valuation insurance.
You selected the first optionBased on this type of coverage, your damage of glass and credenza will be covered at $cents per lbs per article.
Safe N Fast movers is utilizing generic furniture moving weight table calculators and based on the initial evaluation, we estimate your damage compensation in the amount of $If you believe that the generic calculation does not reflect the right weight of the credenza and the glass, please feel free to weigh the items and let us know what is their exact weightAs far as your comment on threatening, you seem to be mistaken between the meaning of "threatening" and simply informing you on our actions.
Have a good day,
Safe N Fast Movers
949-331-www.safenfastmovers.com
On Jun 6, 2015, at 9:AM, *** *** wrote:
***, I TO WANT TO SETTLE THIS MATTER YOU AS AN OWNER NEED TO STEP UP TAKE CARE OF THIS YOU SEND ME AN E-MAIL TELLING ME SORRY FOR THE DAMAGE WE'LL DO BETTER NEXT I THINK YOU NEED TO RUN YOUR BUSINESS BETTER AND TAKE CARE OF UNHAPPY CUSTOMERSPLEASE DON'T THREATEN ME I DON'T TAKE THAT KINDLYYOU WILL BE HEARING FROM THE Revdex.com SOON AND WILL SUE YOU IN SMALL CLAIMS COURT IF YOU DON'T PAY FOR THE DAMAGE THAT YOUR DRIVERS CAUSED*** HOW MUCH DO YOU THINK YOU SHOULD PAY FOR THE DAMAGEOn Friday, June 5, 4:PM, Safenfastmovers wrote:
Dear Mr***,In response to your recent correspondence, we will be glad to take care of the damages as we communicated with you previously and we will go strictly by the law and legal binding agreements.We will be happy to talk to you after you remove the review which you posted under a fake name. We certainly do not want to go that route and file against you under the statue of slander and defamation. Again, this is not our intention, we have a business to run and families to feed and we'd rather settle possible disagreements peacefully and ethically.Safe N Fast Movers949-331-6262www.safenfastmovers.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First off, the business owner has not proposed any action towards reaching a resolution, in fact he never addresses the main issues at handI will take each of his accusations one by oneBut before I do this, lets take a moment and focus on the real issues? Why has the owner not provided the correct insurance information? And why has he stopped taking my calls and replying to my email requests for the correct insurance information? MR*** *** has and continues to make it as difficult as possible to resolve this matterWhen you read the emails that I have sent and received from the insurance carriers list given by the PUC, ask yourself, could anyone make things any more difficult?Also, I have provided the supporting documentation to the Revdex.com, why does he make accusations about my character and not provide any documentation? It is because his accusations are untrue, without basis and without any evidence to support.MAIN ISSUE:I asked for a quote from Safe N Fast Movers and on March 04, I received a quote from *** from Safe N Fast movers which said:Moving Quote
Date: / /
Arrival Time: 9:-
9:AM
Movers, Trucks:
movers, truck
Rate: $for first
hours$for every additional hour
Deal Includes:
Movers, ftTruck, no gas
charge for first miles round trip form 92688, moving dollies,
hand-trucks,
moving blankets, tape, tools, use up to
wardrobe boxes, assembly / disassembly
Deal Does Not Include:
Shrink wrap, large / medium / small boxes, and special protection boxes
Loading Address: *** *** *** *** *** ** ***
*** *** *** *** *** *** *** *** *** *** ** ***
Heavy Items: -
Additional Fees: $
gas fee
Types of Payment:
Cash, check, credit card(5% transaction fee)
Double drive time from
"Loading" to "Unloading" locations (CA PUC labor law).*
*Double drive time means, for example, if it
takes minutes to drive from the load address to the unload address, you will
be charged minutes for the drive time
Thank you for choosing
Safe N Fast MoversPlease confirm if
everything suits you
Instead of addressing the issues above, and try to reach a resolution, MR*** *** has stopped all communication in hope that I will go away, and when given the opportunity to address said issues in this forum, he attacks my character without any proof what so everEnough deflecting MR*** *** you have nothing to support your claimsor you surely would have produced such evidence.1.) This individual is abusing the system and makes every effort possible to make money on multiple insurance companies and steal from a small business.The insurance claim that I have provided the Revdex.com is calculated at cents per pound - I have done nothing wrong, I am trying to file a claim for damages and let the insurance carrier do their investigationAnd $is hardly an amount for the time, stress, and damages done by Safe N Fast Movers.TOTAL WEIGHT OF ITEMS DAMAGED =
LBS X.60=$753.042.) The job was done satisfactory and this individual signed and acknowledged it in the contract in the owner's presence with other witnesses. I informed *** from Safe N Fast as soon as I found out about the ft truck and no wardrobe boxesI have the phone call logs that show calls starting at 10:am on Saturday, March 19, 2016.I have emails to *** at Safe N Fast that outlined in great detail the issues and property damageI informed the driver from Safe N Fast Movers prior to leaving of my concerns and the damages sustained during the moveAll is documented via emails toMR*** *** who was not present when the bill was paid, that is why he showed up unwelcome and uninvited to demand more money from me.3.) According to his actions, *** had a plan in mind from the very beginning on how he would gain from the system. - Not worthy of a response.4.) We already informed *** *** insurance department, as well as numerous additional insurance companies at every one of which he submitted the long lists of damages which magically appeared after his move. I have just got off the phone with *** *** and they informed me that they have contacted the owner, but have yet to receive a response(800-528-4800) - I have provided the Revdex.com with the business information that the PUC provided me to me(see attached) I was given the following insurance information by the owner which after two weeks of wasted time, it turns out this is not the correct information to file a damages claim, it is for his General Liability Insurance. (I have attached the contact info & email correspondence for each of the insurance companies listed with the PUCYou may contact each insurance carrier and ask them whatever is needed.) If the owner would just provide the correct insurance information I wouldn't have to contact the incorrect ones. - In fact today I spoke with *** ***, SrClaim Representative with *** ** INC- E *** - D *** *** *** x *** and explained the situation to her and that in no way am I trying to "double dip", I am just trying to speak with the correct company that handles my claim. I have spoken with several others trying to track down the appropriate carrierI have provide the email correspondence from each of the people I have spoken withPLEASE SEE ATTACHED - my inquires would not have been necessary if MR*** *** would have provided the correct carrier information.5.) He also keeps blackmailing and threatening our business as well - Unfounded and without the need to address, let MR*** *** provided any proof of such a blackmail and or threats.6.) *** can get prosecuted for fraudulent accusations and submitting information. - All my information is back by emails, photos, quotes and factSo far MR*** *** has yet to produce any supporting documentation(see below)7.) The proof of supporting documents is available upon your request- It is obvious that MR*** ***, owner of Safe N Fast Movers has no supporting documentsRegards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They can not simply choose to not pay me the $0.60 per pound for the item. They are legally bound to do so. Failure to comply would be a breach of contract, essentially nullifying the entire transaction. Therefor I am either entitled to a refund or compensation of $0.60 per pound for the damaged item. There is no way around that, they are legally obligated to pay me for the weight of the item. I was not trying to get more than what was reasonable. I didnt even want the full value based on the weight. I just wanted the glass fixed but now after all of the trouble they have put me through I definitely dont want to do anything to help them out. The debate isnt about wether or not they should pay me, because like I said, they are legally bound to do so, the debate is on what they consider one item. The law and contract state that $0.60 per pound be paid per "article". This moving company seems to think a dresser drawer is one "article" and the dresser is another. My argument is that you can not buy a dresser drawer without the entire dresser, which would make the entire dresser one article. And besides that, they are trying to say they will only pay me for the weight of the glass in the drawer, not the drawer itself. That would be like breaking my TV screen and saying they will only pay me for the weight of the screen, not the whole TV. Its not like a dining chair was broken and I'm asking for the whole set to be replaced, but if the leg of a chair was broken I wouldnt expect them to only cover the weight of the one leg but not the entire chair. Their logic is irrational and feels like they are simply trying to weasel out of a tough situation. I will attach photos of the damage as well as the contract. Please see the "Insurance" portion at the bottom of the contract.
Regards,
[redacted]

Safe N Fast movers addressed [redacted]'s request immediately and provided information on all necessary insurance companies. The fact that the general liability insurance company denied [redacted]'s claim based on the contractual signed agreement between the parties on satisfactory completion of the project and supporting information from us, made [redacted] mad, but it does not mean we did not provide the right information.The only items which [redacted] was not happy with during the move was the absence of the wardrobe boxes and 20 ft truck (instead of 24 ft. Truck). We reserve the right to provide the appropriate transportation vehicle based on the estimated size of the moving unit. However, if to some reason not satisfied, [redacted] still had the right not to sign the contract and refuse Safe N Fast moving company services. At the end of the move, these were the only issues that came from [redacted] who kept requesting to reduce the bill. We went ahead to satisfy the customer during the move and provided free moving boxes, free shrink wrap for everything, voided his gas fee and toll road fees, removed 1.45 hours from his actual moving time, allowed him to utilize both [redacted] and [redacted] deals which gave him much lower rate. (FYI, he managed to get a full refund from [redacted]). As his move was completed, [redacted] personally told me, that the movers did good job and he asked for several business cards to recommend us to his friends.  [redacted] never told any of the moving crew of any damages because there were none at the time when our crew completed the project. What happened after that time would be in [redacted]'s responsibility. There are multiple cases in insurance companies's court files where individuals were found guilty for damaging their property and trying to submit it as evidence to gain financial compensation. Our crew would have no problem taking the lie detector. As far as you [redacted], you should be ashamed, the one above sees it all.  Have a great day!

This individual is abusing the system and makes every effort possible to make money on multiple insurance companies and steal from a small business. The job was done satisfactory and this individual signed and acknowledged it in the contract in the owner's presence with other witnesses. According to...

his actions, [redacted] had a plan in mind from the very beginning on how he would gain from the system. We already informed [redacted] insurance department, as well as numerous additional insurance companies at every one of which he submitted the long lists of damages which magically appeared after his move. He also keeps blackmailing and threatening our business as well.  [redacted] can get prosecuted for fraudulent accusations and submitting false information. The proof of supporting documents is available upon your request.

In response to the complain, we sent multiple responses to the customer, but he seems to only accept his side. As he admitted, he did not want to spend extra money on a carton box to package the fragile glass item, which our movers advised him to use to prevent damage. The basic shrink wrap which we...

used on everything free of charge for the customer protects from scratches and other small staff but certainly not from impact. Our movers advised the customer, that the shrink wrap would not protect the item from impact, but the customer still insisted on continuing without a special packaging. At that point, our movers gave him the paper to sign, that he takes responsibility on the item by refusing required packaging, which he signed. As per the contract, we do not hold responsibility since he refused necessary packaging.We know our business and we gave him a professional recommendation but he decided that he does not need our advice. Trying to help out with the cost of the glass replacement, even though we did not have to do it as per the contract, we offered him to pay at 60 cents per pound for the glass replacement, but the customer insisted that we pay based on the weight of the whole dresser. Again, this is not something we had to do anyway, but were sincerely trying to help out at our own will. However, at this point, his behavior becomes time consuming and we have chosen to follow the contract and have the customer take care of it on his own. After exchanging several e-mails and providing complete explanation, we decided to stop any correspondence with the customer. He can proceed as it pleases him.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.First off, the business owner has not proposed any action towards reaching a resolution, in fact he never addresses the main issues at hand. I will  take each of his accusations one by one. But before I do this, lets take a moment and focus on the real issues?  Why has the owner not provided the correct insurance information? And why has he stopped taking my calls and replying to my email requests for the correct insurance information? 
MR. [redacted] has and continues to make it as difficult as possible to resolve this matter. When you read the emails that I have sent and received from the insurance carriers list given by the PUC, ask yourself, could anyone make things any more difficult?
Also, I have provided the supporting documentation to the Revdex.com, why does he make accusations about my character and not provide any documentation? It is because his accusations are untrue, without basis and without any evidence to support.
MAIN ISSUE:
I asked for a quote from Safe N Fast Movers and on March 04, 2016 I received a quote from [redacted] from Safe N Fast movers which said:
Moving Quote
Date: 03 / 19 / 16
Arrival Time: 9:00 -
9:30 AM
Movers, Trucks: 2
movers, 1 truck.
Rate: $200 for first 3
hours. $120 for every additional hour.
Deal Includes: 2
Movers, 24 ft. Truck, no gas
charge for first 15 miles round trip form 92688, moving dollies,
hand-trucks,
moving blankets, tape, tools, use up to 4
wardrobe boxes, assembly / disassembly.
Deal Does Not Include:
Shrink wrap, large / medium / small boxes, and special protection boxes.
Loading Address: [redacted]
 [redacted]
Heavy Items: -
Additional Fees: $15
gas fee
Types of Payment:
Cash, check, credit card(5% transaction fee)
Double drive time from
"Loading" to "Unloading" locations (CA PUC labor law).*
*Double drive time means, for example, if it
takes 15 minutes to drive from the load address to the unload address, you will
be charged 30 minutes for the drive time.
Thank you for choosing
Safe N Fast Movers. Please confirm if
everything suits you.
Instead of addressing the issues above, and try to reach a resolution, MR. [redacted] has stopped all communication in hope that I will go away, and when given the opportunity to address said issues in this forum, he attacks my character without any proof what so ever. Enough deflecting MR. [redacted] you have nothing  to support your claims. or you surely would have produced such evidence.
1.) This individual is abusing the system and makes every effort possible to make money on multiple insurance companies and steal from a small business.
The insurance claim that I have provided the Revdex.com is calculated at .60 cents per pound - I have done nothing wrong, I am trying to file a claim for damages and let the insurance carrier do their investigation. And $753.04 is hardly an amount for the time, stress, and damages done by Safe N Fast Movers.
TOTAL WEIGHT OF ITEMS DAMAGED = 1225.63
LBS X.60=$753.04
2.) The job was done satisfactory and this individual signed and acknowledged it in the contract in the owner's presence with other witnesses. 
I informed [redacted] from Safe N Fast as soon as I found out about the 20 ft truck and no wardrobe boxes. I have the phone call logs that show calls starting at 10:30 am on Saturday, March 19, 2016.
I have emails to [redacted] at Safe N Fast that outlined in great detail the issues and property damage. I informed the driver from Safe N Fast Movers prior to leaving of my concerns and the damages sustained during the move. All is documented via emails toMR. [redacted] who was not present when the bill was paid, that is why he showed up unwelcome and uninvited to demand more money from me.
3.) According to his actions, [redacted] had a plan in mind from the very beginning on how he would gain from the system. 
 -  Not worthy of a response.
4.) We already informed [redacted] insurance department, as well as numerous additional insurance companies at every one of which he submitted the long lists of damages which magically appeared after his move. 
I have just got off the phone with [redacted] and they informed me that they have contacted the owner, but have yet to receive a response. (800-528-4800) 
- I have provided the Revdex.com with the business information that the PUC provided me to me. (see attached) I was given the following insurance information by the owner which after two weeks of wasted time, it turns out this is not the correct information to file a damages claim, it is for his General Liability Insurance. 
(I have attached the contact info & email correspondence for each of the insurance companies listed with the PUC. You may contact each insurance carrier and ask them whatever is needed.) If the owner would just provide the correct insurance information I wouldn't have to contact the incorrect ones. 
 - In fact today I spoke with [redacted], Sr. Claim Representative with [redacted] INC. - E  [redacted] - D [redacted] x [redacted] and explained the situation to her and that in no way am I trying to "double dip", I am just trying to speak with the correct company that handles my claim. 
I have spoken with several others trying to track down the appropriate carrier. I have provide the email correspondence from each of the people I have spoken with. PLEASE SEE ATTACHED - my inquires would not have been necessary if MR. [redacted] would have provided the correct carrier information.
5.) He also keeps blackmailing and threatening our business as well.  
 - Unfounded and without the need to address, let MR. [redacted] provided any proof of such a blackmail and or threats.
6.) [redacted] can get prosecuted for fraudulent accusations and submitting false information. 
 - All my information is back by emails, photos, quotes and fact. So far MR. [redacted] has yet to produce any supporting documentation. (see below)
7.) The proof of supporting documents is available upon your request
- It is obvious that MR. [redacted], owner of Safe N Fast Movers has no supporting documents
Regards,[redacted]

[redacted],Thank you for your recent correspondence (ID [redacted]) and I certainly be glad to help you in handling this matter.Below is a track of e-mails, which should give you an idea that we handled this matter in the most professional way.Our moving contract stipulates that Safe N Fast Movers do not...

hold responsibility if the doors and other passages provide less than 2 inches clearance on each side from the carried item. (It's as clear that we are not magicians and are not able to stretch the doors to fit the items which cannot physically due to size go through those doors).The customer we are referring to, had a large sofa, which could not fit into the doors and our movers called him in and showed that there is less than 2 inches clearance on each side and it is not safe to move the item inside and referred to our contract. The customer ([redacted]) said "give it a try". Our drivers can testify and take a lie detector if necessary in court. At that point, the scratches which occur on the customer door way and the sofa became customer's responsibility.It is our goal of course to make each move as happy and safe as possible. Unfortunately, things happen sometimes and we protect our customers and our company as well from those unfortunate things with 3 types of insurance we offer. Please see a copy of the insurance [redacted] chose for his move. There was a small piece of glass chipped on the table and we put that on the contract. A week later [redacted] also wrote that the corner of his credenza has a little scratch. Did it happen during the move? We do not know and have no proof to say either way. But nevertheless, we believed what customer verbally said and agreed to compensate him for both damages.Based on this "no cost for the customer" insurance, Safe N Fast Movers compensates the customer at $0.60 cents per lbs per article.We addressed the issue and promptly replied to the customers e-mail. We even came to meet initially after the move with The customer at designated agreed time (there is a proof at the gate), but he was not at home.We try to run a small business and do our best to protect our customers and their belongings, but unfortunately, some people want to take advantage of businesses like us and send numerous threats and pull acts of defamation. This customer posted a review on [redacted] under a fake name and most likely wrote every where he could write (including Revdex.com ) to get paid.I hope that helps in your research in this matter. Please let me know if you have any questions.[redacted] Safe N Fast Movers949-331-6262www.safenfastmovers.comOn Saturday, June 6, 2015 11:36 AM, Safenfastmovers <[email protected]> wrote:Mr. [redacted], As I stated in the original e-mail, Safe N Fast Movers will compensate you for the damage of the chipped glass on the tabletop corner listed on the contract. We will also compensate you for the damage of your credenza even though there is no indication in the contract regarding any damages of this item. Safe N Fast Movers will not compensate for the damage of the sofa due to the fact that our movers instructed you that the door space does not allow for the item to be safely moved inside but you insisted on trying. Please refer to your contract signed by you stipulating 2 inch clearance.Mr. [redacted], we do our best to prevent any damage during the move, but unfortunately those things happen sometimes and we protect ourselves and our customers by providing a choice of insurance. You were given an option of 1) a "no cost for you" insurance paid by Safe N Fast Movers, 2) Actual cash value insurance and 3) Full Valuation insurance. You selected the first option. Based on this type of coverage, your damage of glass and credenza will be covered at $0.60 cents per lbs per article. Safe N Fast movers is utilizing generic furniture moving weight table calculators and based on the initial evaluation, we estimate your damage compensation in the amount of  $200. If you believe that the generic calculation does not reflect the right weight of the credenza and the glass, please feel free to weigh the items and let us know what is their exact weight.As far as your comment on threatening, you seem to be mistaken between the meaning of "threatening" and simply informing you on our actions. Have a good day, Safe N Fast Movers949-331-6262www.safenfastmovers.comOn Jun 6, 2015, at 9:17 AM, [redacted] <b[redacted]@yahoo.com> wrote:[redacted], I TO WANT TO SETTLE THIS MATTER YOU AS AN OWNER NEED TO STEP UP TAKE CARE OF THIS YOU SEND ME AN E-MAIL TELLING ME SORRY FOR THE DAMAGE WE'LL DO BETTER NEXT I THINK YOU NEED TO RUN YOUR BUSINESS BETTER AND TAKE CARE OF UNHAPPY CUSTOMERS. PLEASE DON'T THREATEN ME I DON'T TAKE  THAT KINDLY. YOU WILL BE HEARING FROM THE Revdex.com SOON  AND WILL SUE YOU IN SMALL  CLAIMS COURT IF YOU DON'T PAY FOR THE DAMAGE THAT YOUR DRIVERS CAUSED. [redacted] HOW MUCH DO YOU THINK YOU SHOULD PAY FOR THE DAMAGE.On Friday, June 5, 2015 4:30 PM, Safenfastmovers <[email protected]> wrote:Dear Mr. [redacted],In response to your recent correspondence, we will be glad to take care of the damages as we communicated with you previously and we will go strictly by the law and legal binding agreements.We will be happy to talk to you after you remove the review which you posted under a fake name.  We certainly do not want to go that route and file against you under the statue of slander and defamation. Again, this is not our intention, we have a business to run and families to feed and we'd rather settle possible disagreements peacefully and ethically.Safe N Fast Movers949-331-6262www.safenfastmovers.comOn Saturday, June 6, 2015 11:36 AM, Safenfastmovers <[email protected]> wrote:Mr. [redacted], As I stated in the original e-mail, Safe N Fast Movers will compensate you for the damage of the chipped glass on the tabletop corner listed on the contract. We will also compensate you for the damage of your credenza even though there is no indication in the contract regarding any damages of this item. Safe N Fast Movers will not compensate for the damage of the sofa due to the fact that our movers instructed you that the door space does not allow for the item to be safely moved inside but you insisted on trying. Please refer to your contract signed by you stipulating 2 inch clearance.Mr. [redacted], we do our best to prevent any damage during the move, but unfortunately those things happen sometimes and we protect ourselves and our customers by providing a choice of insurance. You were given an option of 1) a "no cost for you" insurance paid by Safe N Fast Movers, 2) Actual cash value insurance and 3) Full Valuation insurance. You selected the first option. Based on this type of coverage, your damage of glass and credenza will be covered at $0.60 cents per lbs per article. Safe N Fast movers is utilizing generic furniture moving weight table calculators and based on the initial evaluation, we estimate your damage compensation in the amount of  $200. If you believe that the generic calculation does not reflect the right weight of the credenza and the glass, please feel free to weigh the items and let us know what is their exact weight.As far as your comment on threatening, you seem to be mistaken between the meaning of "threatening" and simply informing you on our actions. Have a good day, Safe N Fast Movers949-331-6262www.safenfastmovers.comOn Jun 6, 2015, at 9:17 AM, [redacted] <b[redacted]@yahoo.com> wrote:[redacted], I TO WANT TO SETTLE THIS MATTER YOU AS AN OWNER NEED TO STEP UP TAKE CARE OF THIS YOU SEND ME AN E-MAIL TELLING ME SORRY FOR THE DAMAGE WE'LL DO BETTER NEXT I THINK YOU NEED TO RUN YOUR BUSINESS BETTER AND TAKE CARE OF UNHAPPY CUSTOMERS. PLEASE DON'T THREATEN ME I DON'T TAKE  THAT KINDLY. YOU WILL BE HEARING FROM THE Revdex.com SOON  AND WILL SUE YOU IN SMALL  CLAIMS COURT IF YOU DON'T PAY FOR THE DAMAGE THAT YOUR DRIVERS CAUSED. [redacted] HOW MUCH DO YOU THINK YOU SHOULD PAY FOR THE DAMAGE.On Friday, June 5, 2015 4:30 PM, Safenfastmovers <[email protected]> wrote:Dear Mr. [redacted],In response to your recent correspondence, we will be glad to take care of the damages as we communicated with you previously and we will go strictly by the law and legal binding agreements.We will be happy to talk to you after you remove the review which you posted under a fake name.  We certainly do not want to go that route and file against you under the statue of slander and defamation. Again, this is not our intention, we have a business to run and families to feed and we'd rather settle possible disagreements peacefully and ethically.Safe N Fast Movers949-331-6262www.safenfastmovers.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.They can not simply choose to not pay me the $0.60 per pound for the item. They are legally bound to do so. Failure to comply would be a breach of contract, essentially nullifying the entire transaction. Therefor I am either entitled to a refund or compensation of $0.60 per pound for the damaged item. There is no way around that, they are legally obligated to pay me for the weight of the item. I was not trying to get more than what was reasonable. I didnt even want the full value based on the weight. I just wanted the glass fixed but now after all of the trouble they have put me through I definitely dont want to do anything to help them out. The debate isnt about wether or not they should pay me, because like I said, they are legally bound to do so, the debate is on what they consider one item. The law and contract state that $0.60 per pound be paid per "article". This moving company seems to think a dresser drawer is one "article" and the dresser is another. My argument is that you can not buy a dresser drawer without the entire dresser, which would make the entire dresser one article. And besides that, they are trying to say they will only pay me for the weight of the glass in the drawer, not the drawer itself. That would be like breaking my TV screen and saying they will only pay me for the weight of the screen, not the whole TV. Its not like a dining chair was broken and I'm asking for the whole set to be replaced, but if the leg of a chair was broken I wouldnt expect them to only cover the weight of the one leg but not the entire chair. Their logic is irrational and feels like they are simply trying to weasel out of a tough situation. I will attach photos of the damage as well as the contract. Please see the "Insurance" portion at the bottom of the contract.
Regards,
[redacted]

Review: ON 5/5/2015 SAFE & FAST MOVERS AT 34 CLEMENTINE ST. TRABUCO CANYON, CA 92679 MOVED ME IN TO MY NEW PLACE THEY DAMAGED ALOT OF OUR STUFF AND REFUSE TO PAY FOR ANY OF THE DAMAGED THEY CAUSED. TO REPLACE ALL THAT THEY DAMAGED WOULD BE FROM $1200 TO $ 1800 . BUT THE OWNER HIS NAME IS [redacted] ALL HE CAN SAY IS SORRY FOR THE DAMAGE I HOPE WE CAN DO A BETTER JOB NEXT TIME.Desired Settlement: I WOULD LIKE THEM TO PAY FOR THE DAMAGE THEY CAUSED

Business

Response:

[redacted],

Review: I had this company move my stuff out of storage into my new home. Everything was fine aside from a few slightly smashed boxes. One item however did get damaged. I did not opt for the items to be wrapped because I wanted to save $30. They decided to wrap it anyway which was fine. But that item they wrapped was the only thing damaged. I have an all glass dresser and one of the handles got pushed in and shattered the glass on the drawer. I contacted the company and they said they would not pay for it. All I was asking for was the cost of replacing the glass. After a few emails where they tried to get out of paying me I reminded them that they were legally obligated to pay me $0.60 per pound for the damaged item. They then responded by saying they would only pay me for the weight of the glass in the drawer. The law states the $0.60 must be paid per pound per item, not per pound for something attached to the item. The dresser was purchased as one item as all dressers are. Each drawer is not considered an item nor is the glass in the drawer separate from the drawer itself. The dresser weighs 182 pounds so I asked for the $109 that they are legally obligated to pay me. They still refuse. I decided to file a claim 10 days ago but they stopped responding to me and won't return my phone calls. They aren't willing to provide me the proper documents to file the claim.Desired Settlement: I would like either a refund for the service provided since they are not fulfilling their obligation to the contract. Or I would like compensation for full value of the dresser (Valued at $999.99 on Pier1.com).

Business

Response:

In response to the complain, we sent multiple responses to the customer, but he seems to only accept his side. As he admitted, he did not want to spend extra money on a carton box to package the fragile glass item, which our movers advised him to use to prevent damage. The basic shrink wrap which we used on everything free of charge for the customer protects from scratches and other small staff but certainly not from impact. Our movers advised the customer, that the shrink wrap would not protect the item from impact, but the customer still insisted on continuing without a special packaging. At that point, our movers gave him the paper to sign, that he takes responsibility on the item by refusing required packaging, which he signed. As per the contract, we do not hold responsibility since he refused necessary packaging.We know our business and we gave him a professional recommendation but he decided that he does not need our advice. Trying to help out with the cost of the glass replacement, even though we did not have to do it as per the contract, we offered him to pay at 60 cents per pound for the glass replacement, but the customer insisted that we pay based on the weight of the whole dresser. Again, this is not something we had to do anyway, but were sincerely trying to help out at our own will. However, at this point, his behavior becomes time consuming and we have chosen to follow the contract and have the customer take care of it on his own. After exchanging several e-mails and providing complete explanation, we decided to stop any correspondence with the customer. He can proceed as it pleases him.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

They can not simply choose to not pay me the $0.60 per pound for the item. They are legally bound to do so. Failure to comply would be a breach of contract, essentially nullifying the entire transaction. Therefor I am either entitled to a refund or compensation of $0.60 per pound for the damaged item. There is no way around that, they are legally obligated to pay me for the weight of the item. I was not trying to get more than what was reasonable. I didnt even want the full value based on the weight. I just wanted the glass fixed but now after all of the trouble they have put me through I definitely dont want to do anything to help them out. The debate isnt about wether or not they should pay me, because like I said, they are legally bound to do so, the debate is on what they consider one item. The law and contract state that $0.60 per pound be paid per "article". This moving company seems to think a dresser drawer is one "article" and the dresser is another. My argument is that you can not buy a dresser drawer without the entire dresser, which would make the entire dresser one article. And besides that, they are trying to say they will only pay me for the weight of the glass in the drawer, not the drawer itself. That would be like breaking my TV screen and saying they will only pay me for the weight of the screen, not the whole TV. Its not like a dining chair was broken and I'm asking for the whole set to be replaced, but if the leg of a chair was broken I wouldnt expect them to only cover the weight of the one leg but not the entire chair. Their logic is irrational and feels like they are simply trying to weasel out of a tough situation. I will attach photos of the damage as well as the contract. Please see the "Insurance" portion at the bottom of the contract.

Regards,