SAFE Security

Initial Business Response /* (1000, 5, 2014/03/26) */
Revdex.com March 26,
Re: ***, *** (Revdex.com Case#XXXXXXXX)
SAFE Customer #XXXXXXX
*** *** *** NE
*** ** *** ***
*** *** ***
To *** *** c/o Dispute Resolution:
This is notice that your account with SAFE Security ("SAFE") is in the process of being cancelled
Your account balance is $and you have no further obligation to SAFE
If you want to have your alarm disabled so it no longer sends signals from your home to the
monitoring station, please contact us and as a courtesy to you we will have a service provider
contact you to make the necessary arrangements
Be advised that this will be at an additional cost to youIf you decide not to have your system
disabled you will be held responsible for any fees/charges accrued due to excessive signals or
alarms received by the monitoring station
It is our sincere wish that you consider returning to SAFE as your monitored security provider
We believe that monitored security is a wise addition to your home and family protection plan
You may continue to refer your friends and family to SAFE as well, to take advantage of special offers
Please visit our award winning web site at www.safesecurity.com for more information
When you are ready to reconnect, install a new system or refer a friend, or have additional questions
contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Standard Time
Respectfully,
SECURITY ALARM FINANCING ENTERPRISES, L.P
CC: *** ***
Consumer Response /* (3000, 12, 2014/04/23) */
I received a letter dated March 26,in which letter states account balance is $0.00, however I received a billing Invoice XX XX XXXX which states past due and amount owing is $I contacted Safe Security in response to above noted and spoke with a man named *** who than transferred me to a woman named *** who informs me she does not know why billing received,I requested managers contact number and informed no one has their own contact # and I could leave a message with her manager ** *** I left a message April 18th requesting call back, I did not receiveContacted April 19th and spoke with a man named *** *** who informs after reading file #XXXXXXX that he is going to expedite process to cancel account and does not know why I have not received a cancellation letter and billing that shows $owing, tells me probably someone forgot and I have to wait an addition three weeks when I was to receive end of March 2014, I expressed my concern regarding this billing that States $owing, informs Safe Security does not send to credit bureau if not paid, however I find this response ridiculousThis continues to be an issue with getting billing and a release letterCompletely unprofessionalI do not understand why I have to wait an additional three weeks to show account closed and receive a billing with $balance, on hold, passed ** multiple individuals and continues to remain a nightmareI would like this resolved ASAP as once again my home remains unsecured and my family at risk, as I will not purchase a security system until my billing shows $balance and a release letter which states account closedThank you
Business Response /* (4000, 14, 2014/05/09) */
To: *** ***
In regards to Account #XXXXXXX the billing on this account has been cancelled with no further monies owed
Sincerely,
SAFE Security

Initial Business Response /* (1000, 5, 2015/02/11) */
Re: *** *** - Customer # XXXXXXX
Contract Terms: 09/10, months, auto renewal for successive year (Renewal Term) unless cancelled in writing no less than days prior to end of the contract term
NOTE: Customer
resides in a non-auto renewal state, therefore renewal terms are month to month
SAFE Security acquired the security agreement from Pinnacle Security on 02/4/
On 8/22/2014, SAFE Security received the cancellation letter from the customer
Last payment received from the customer was on 8/18/for $
Customer was eligible to cancel as of 9/30/
No refund will be sent to the customer
The account has been submitted for cancellation
No additional monies are due from the customer
Please disregard invoices/statements you may receive during the cancellation processIt may take several billing cycles for the cancellation process to be completed
Thank you
*** ***
Collection Manager
Initial Consumer Rebuttal /* (2000, 7, 2015/02/13) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2014/03/17) */
Re: ***, *** (Revdex.com Case#XXXXXXXX)
SAFE Customer #XXXXXXX
*** *** *** Lane
*** ** XXXXX
To Dispute Resolution:
In regards to customer XXXXXXX, our record indicates the following:
In February
SAFE Security(r) ("SAFE") was assigned to provide service for Pinnacle Security ("Pinnacle")At that time, a welcome letter was sent to the residence of *** *** the ("Customer") informing that service and billing was assigned to SAFE moving forward
Our first ever communication from the Customer is on March 7, requesting to cancel service due to getting a better rate with another service providerThe SAFE customer care representative informed of the current contracted terms through March and offered to lower the original Pinnacle contract rate of $to $with the signing of a new agreementThe Customer declined and advised that because Pinnacle, the installing company, wasn't able to incorporate a bullhorn the Customer had located in the attic of their home with the SIMON XT alarm system they installed that he chose to go with a local service providerThe SAFE customer care representative then offered to add a brand new internal siren that's compatible with the Customers SIMON XT system at no additional cost and a twenty dollar reduction in the monthly monitoring feeAgain the Customer refused and the call was ended
Our second communication came from the Revdex.com on behalf of the Customer on March 11, A copy of the valid Customer signed contract is enclosed for review
The Customer is currently still within a renewal term of his original forty two (42) month contractual obligation and therefore per the terms the Customer shall be responsible for 50% of the balance of contract in the amount of $
If the Customer still wishes to terminate the agreement out of convenience, due to an agreed upon term of the contract, the Customer will be held to the terms in accordance with the agreementThe Customer may make the final payment to SAFE to satisfy the continuing contractual obligation to SAFEOnce that final payment is received and processed then the Customer would have no further obligation to SAFE
If the Customer has any questions or needs further clarification on any aspect of this situation or the contract agreement, please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Standard Time
Respectfully,
SECURITY ALARM FINANCING ENTERPRISES, L.P
CC: *** ***
Initial Consumer Rebuttal /* (3000, 7, 2014/03/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In response to your inquiry, please note that the contract with Pinnacle began in September Hence the forty-two(42) month contract would end in March Therefore, since w have met the forty-two(42) month obligation, it is our position that we have the right to cancel
It is horrendous, unfathomable and inconceivable to think or imagine that Safe Security would hold its customer(s) hostage to maintain their business
It is our hope and intention that this matter can be resolved in an amicable resolution
Cordially,
*** ***
Final Business Response /* (4000, 9, 2014/04/08) */
April 8,
Revdex.com
Re: ***, *** (Revdex.com Case#XXXXXXXX)
SAFE Customer #XXXXXXX
*** *** *** Lane
*** ** XXXXX
To Dispute Resolution:
SAFE Security(r) ("SAFE") stands by our previous response
If the Customer has any questions or needs further clarification on any aspect of the situation or agreement, please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Standard Time
Respectfully,
SECURITY ALARM FINANCING ENTERPRISES, L.P
CC: *** ***

Initial Business Response /* (1000, 5, 2014/06/06) */
Account Number: XXXXXXX
Customer: *** ***
In regards to customer XXXXXXX, our record indicate the following:
On October 10, *** *** signed a contract with Pinnacle Security LLC, for the initial term of months
The initial terms end on April 10, This agreement automatically renews for successive one (1) year renewal terms, unless cancelled by either party in writing no less than days prior to the end of the their current term
SAFE Security has received a written notification from Mrs*** on 6/3/requesting cancellation
Mrs*** called SAFE Security on 6/3/with her initial request for cancellation
SAFE Security will honor Mrs*** request to cancel provided she send us the remaining balance of contract in the amount of $
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed
Thank you,
*** ***
Premier Supervisor
P.OBox ***
*** *** *** Ste ***
*** *** ** XXXXX
Tel: XXX-XXX-XXXX, ext***
Fax: XXX- XXX-XXXX
Email:***@safesecurity.com
www.safesecurity.com
Initial Consumer Rebuttal /* (3000, 7, 2014/06/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In when I called Pinnacle Security I was told by the Rep that he his self would note the account to close at the end of my three year teamAs I said before if I was told that I had to write a letter I would have done so at that time in And also when I called on 6/3/I was told that the Safe Security would pay half of the remaining contract if I wanted to cancelled that dayNow you are saying $449.90? This tells you that no one at this company has any clue what the other is doingOnly because of the Rep at the time of the call on 6/3/did I even know that I had to write the letter for it to be canceled and when I was told of that I did it right awayIf I was told that in I would have also did it the same dayThe company needs to pull phone records and calls from my call in with Pinnacle Security so they can hear the rep tell me he would take care of it just as the rep on 6/3/told me I only had to pay halfI want a refund from April till now and I want my account closed and no more services from this sheisty,unorganized business
Final Business Response /* (4000, 9, 2014/06/18) */
SAFE Security has received a written notification from Mrs*** on 6/3/requesting cancellationHowever Mrs*** missed the renewal date to cancel the account
Mrs*** is on a month renewal which ends 4/
The remaining balance of the contract is $Mrs*** is responsible for paying the monthly rate each month until the end of the renewal term, unless Mrs*** agrees to pay off the balance in full , per the contract agreement section states if the customer wish to terminate their contract agreement during the renewal term the customer is responsible to pay 50% of the remaining payment for services
On 6/3/Mrs*** was given the option to pay off the renewal term at 50% which was $which Mrs*** declined
SAFE Security will be holding Mrs*** to her renewal contract terms until 4/
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed
Thank you
***
Final Consumer Response /* (4200, 11, 2014/06/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I signed a contract with Pinnacle Security not with Safe securityI have my contract that is NOT dated or signed by a Dealer's Authorized Representative informing me that I was even in a year services agreement or that I had only days out of that time to have in a cancellation letter to any officeI can send you pictures of my contract or a copyI thought I was in a one year contract from the very start of the serviceAnd when I called pinnacle the service rep at that time informed me of it being a year deal but he would cancel the agreement at the end of the three yearsPull the phone call listen to what the representative told me he even gave me five months free at that timeYes I signed the contract but now looking over it there is no start or end date filled inThere is no signature that is binding me with this contractIt even says "this agreement shall not be binding until signed by an authorized representative of the dealer" which there is noneThey have me done as an owner which I'm not I'm just a renter of the propertyI was tricked into signing a three-year contract that I had no idea because he never wrote the date on the contract nor was I ever told I had to cancel anything in writing

Initial Business Response /* (1000, 5, 2015/05/01) */
In regards to customer XXXXXXX, our records indicate the following:
On March 28, *** *** signed a contract with Safe Security for the initial term of monthsThis agreement automatically renews for a successive one
(1) year renewal term, unless cancelled by either party in writing no less days prior to the end of the current term
*** *** contract automatically renewed on March 28,
Safe Security received a written notification from *** *** requesting to cancel on 3/24/
*** *** called Safe Security on 3/23/with her initial request for cancellation
SAFE Security will honor *** ***'s request to cancel provided she sends us the remaining balance of $31.36, which covers the days' notice in advance
SAFE Security's goal is to resolve your concern in a timely manner
Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time, if you have any questions
Thank you,
*** ***
Customer Care Supervisor
Initial Consumer Rebuttal /* (2000, 7, 2015/05/04) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Consumer Response /* (3000, 12, 2015/07/20) */
This complaint was supposed to have been resolved and my part was completed when I sent payment for the last monthSafe Security was then to have cancelled my service of monitoring my alarm systemThey are continuing to send me bills for their service even after I called them and let them know about my Revdex.com complaint and that I had complied with their response to resolve the problemPlease get them to stop sending me billsthey are sending past due notices and I do not want that on my credit report
Final Business Response /* (4000, 14, 2015/07/27) */
REBUTTAL Revdex.com Response:
Account Number: XXXXXXX
Customer: ***
In regards to customer XXXXXXX, our records indicate the following:
SAFE Security will honor *** request to cancel effective 3/
SAFE Security received *** cancellation letter on 3/24/
SAFE Security has received the final payment in full in the amount of $
Please be advised, SAFE Security has taken action on your complaint and this issue has been resolved
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed
Thank you,
*** Care Supervisor

Initial Business Response /* (1000, 5, 2015/03/30) */
In regards to customer XXXXXXX, our record indicates the following:
On May 9, *** *** signed a contract with Pinnacle Security LLC, for the initial term of monthsThis agreement automatically renews for
successive one (1) month renewal terms, unless cancelled by either party in writing no less than days prior to the end of the their current term
Mr*** called SAFE Security on 8/23/with his initial request for cancellation
SAFE Security had not received a written notification from Mr*** requesting to cancel from 8/23/thru 3/23/
Mr*** called SAFE Security on 3/23/stating he will send in a cancellation letter, which SAFE Security received the cancellation letter on 3/24/
SAFE Security will honor *** *** request to cancel within days of receiving the cancellation letter, effective 4/30/*** *** SAFE Security account will be cancelledThere will be no refund issued on this account
Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed
Thank you,
*** ***
Premier Supervisor

Initial Business Response /* (1000, 5, 2014/08/20) */
Re: *** *** - Customer # XXXXXXX
Contract Terms: 03/2013, 3years, auto renewal annually, unless cancelled in writing no less than days prior to end of the contract termContract expires 03/31/
On 6/12/13, customer
contacted SAFE Security to report an issue with the alarm panelA service call made and a technician resolved the issue
On 6/19/13, the customer contacted SAFE Security and stated the alarm system stopped workingThe technician installed a new GSM (cell unit) in the alarm panelThe system was placed on test and signals were received at the monitoring station at SAFE Security
SAFE Security does not have record of the customer reporting additional issues with the alarm panel
The customer stated that she had additional issues with the panel, SAFE Security does not have record of the customer reporting additional issues with the alarm panelIn addition, the customer did not give SAFE Security the opportunity to resolve the issueInstead the customers choose to go with another security provider
On 2/14/14, SAFE Security received a call from *** who identified himself as the customer's husband and inquired about cancelling serviceHe requested that the billing contact information be changed to his nameBilling contact information can be changed, however the person(s) who signed the security agreement is legally responsible for paymentsThe signed security agreement is the name of *** ***
On 4/3/14, 5/16/and 6/20/14, SAFE Security received cancellation letters from the customer
Per the security agreement, the customer is not eligible to cancel service until the end of the contract term on 3/31/16, unless customer chooses to pay the balance of contract amount remaining to satisfy their obligation of the security agreement
To proceed with the customer's request to cancel service, the customer is required to pay the balance of contract payment in the amount of $1078.40, per the contract security agreement(Please see attached security agreement, Page 2, Section Default Termination)
Once the balance of contract payment is received, the account will be submitted for cancellation
The cancellation process may take up two billing cycles to be completed, so please disregard invoices/statements you may receive during this period
Until such time the balance of contract payment is received, the customer will held to the contract terms
Thank you
*** *** - Collection Manager
Initial Consumer Rebuttal /* (3000, 7, 2014/08/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
2/14/was me that called and inquiring cancellation infoMy husband never calledCustomer service asked why we want to cancelAgain it was me that called customer service I'm the only one that knows account number and secret wordMy husband never called and to change such a thing
Final Business Response /* (4000, 9, 2014/08/28) */
Date: August 28,
Revdex.com Response: *** *** - Case# XXXXXXXX
Re: *** *** - Customer # XXXXXXX
SAFE Security is responding to your rebuttal dated 8/25/
SAFE Security is standing by its original response sent to the Revdex.com dated 8/20/
Contract Terms: 03/2013, 3years, auto renewal annually, unless cancelled in writing no less than days prior to end of the contract termContract expires 03/31/
On 6/12/13, customer contacted SAFE Security to report an issue with the alarm panelA service call made and a technician resolved the issue
On 6/19/13, the customer contacted SAFE Security and stated the alarm system stopped workingThe technician installed a new GSM (cell unit) in the alarm panelThe system was placed on test and signals were received at the monitoring station at SAFE Security
SAFE Security does not have record of the customer reporting additional issues with the alarm panel
The customer stated that she had additional issues with the panel, SAFE Security does not have record of the customer reporting additional issues with the alarm panelIn addition, the customer did not give SAFE Security the opportunity to resolve the issueInstead the customers choose to go with another security provider
On 2/14/14, SAFE Security received a call from *** who identified himself as the customer's husband and inquired about cancelling serviceHe requested that the billing contact information be changed to his nameBilling contact information can be changed, however the person(s) who signed the security agreement is legally responsible for paymentsThe signed security agreement is the name of *** ***
On 4/3/14, 5/16/and 6/20/14, SAFE Security received cancellation letters from the customer
Per the security agreement, the customer is not eligible to cancel service until the end of the contract term on 3/31/16, unless customer chooses to pay the balance of contract amount remaining to satisfy their obligation of the security agreement
To proceed with the customer's request to cancel service, the customer is required to pay the balance of contract payment in the amount of $1078.40, per the contract security agreement(Please see attached security agreement, Page 2, Section Default Termination)
Once the balance of contract payment is received, the account will be submitted for cancellation
The cancellation process may take up two billing cycles to be completed, so please disregard invoices/statements you may receive during this period
Until such time the balance of contract payment is received, the customer will held to the contract terms
Thank you
*** *** - Collection Manager

Initial Business Response /* (1000, 6, 2015/09/11) */
Revdex.com Response: *** *** - Case# XXXXXXXXX
Re: *** *** - Customer # XXXXXXX
Contract Terms: 08/10, years, automatically renew for year, unless cancelled by either party in writing no less than days prior to the end
of the then current termContract expired on 08/31/
SAFE Security acquired the security agreement from Pinnacle Security on 3/8/
Please see attached security agreement Page 1, Paragraph Certain Terms and Conditions, Section 2.3, Sentence 2:
This agreement shall automatically renew for successive year renewal terms unless cancelled by either party in writing no less than days prior to the end of the then-current term
A cancellation letter needed to be received by 07/13/14, in order for the original contract term not to auto renew which was scheduled to expire on 08/31/Since a cancellation letter was not received, the account automatically renewed for year with a new expiration date of 08/31/
On 01/20/15, SAFE Security received a signed cancellation letter from the customer
The customer signed the security agreement acknowledging that she understood the terms and conditions of the agreementThe customer is responsible for the terms of the contract agreement and for monthly monitoring services through the end of contract term of 8/31/
To resolve this issue, SAFE Security will need to receive the balance of contract payment in the amount of $Once the payment is received, the account will be submitted for cancellation
Until the balance of contract payment is sent to SAFE Security, the customer will be held to the contract terms
Initial Consumer Rebuttal /* (3000, 8, 2015/09/15) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept to pay for the last year because I had contacted them that my system was not working! They expected me to pay for a system that is not working! Also I was told that I could cancel my account after years became after that it was month to month! So I was lied to! Two I never went into a contract with safe security! They came to my door and asked me too and I said no because I was cancelling it because my system no longer workedI was never sent for anyone to fix my system!
I payed safe right up to when my system was working actually a couple months past when it stopped working as we didn't realize that the alarms were going off but there was no contact to safe and no phone calls to us that our alarms went off! I will not pay for a service I was not provided with! Which was all of this year 2015!
I want to settle this with them but I will not be taken advantage of and pay for a service I did not receive!
I just want to add that continuing to charge people on a canceled account is outrageously wrong! But as from all the complaints safe has hadIt seems to be something they do!
Final Business Response /* (4000, 11, 2015/09/18) */
Revdex.com Response: *** Major - Case# XXXXXXXXX
Re: *** Major - Customer # XXXXXXX
SAFE Security is responding to your rebuttal response dated 9/15/
SAFE Security is standing by its original response sent to the Revdex.com dated 9/11/
Contract Terms: 08/10, years, automatically renew for year, unless cancelled by either party in writing no less than days prior to the end of the then current termContract expired on 08/31/
SAFE Security acquired the security agreement from Pinnacle Security on 3/8/
Please see attached security agreement Page 1, Paragraph Certain Terms and Conditions, Section 2.3, Sentence 2:
This agreement shall automatically renew for successive year renewal terms unless cancelled by either party in writing no less than days prior to the end of the then-current term
A cancellation letter needed to be received by 07/13/14, in order for the original contract term not to auto renew which was scheduled to expire on 08/31/Since a cancellation letter was not received, the account automatically renewed for year with a new expiration date of 08/31/
On 01/20/15, SAFE Security received a signed cancellation letter from the customer
The customer signed the security agreement acknowledging that she understood the terms and conditions of the agreementThe customer is responsible for the terms of the contract agreement and for monthly monitoring services through the end of contract term of 8/31/
To resolve this issue, SAFE Security will need to receive the balance of contract payment in the amount of $Once the payment is received, the account will be submitted for cancellation
Until the balance of contract payment is sent to SAFE Security, the customer will be held to the contract terms
Final Consumer Response /* (4200, 17, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will not pay for a service that was not provided to me! And you cannot renew me into a new contract as I cancelled it way prior to aug
My alarm system was not in service all of this year and part of last year! I told them it was not working and nothing was done about itThey continued to charge me for a service I was not getting anyways!
I payed up to and a couple months past my alarm was workingWhen I told them my alarm was not working they refused to fix them problem and kept charging me for a service I was not being provided forI made stop payment on my account and ask them to cancel it!! They still continued to bill me for a service again I was not being provided with!

Initial Business Response /* (1000, 5, 2015/08/20) */
Good Afternoon,
Account Number: XXXXXXX
Customer: *** *** on behalf of ***
In regards to customer XXXXXXX, our record indicates the following:
SAFE Security has received the death
certificate 8/11/
SAFE Security has honored *** *** request to cancel effective 6/30/
SAFE Security will be sending a refund for the months of July and August payment a total of $Please allow 6-weeks to receive the refund U.S mail
Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed
Thank you,
***
Premier Supervisor
SAFE SEcurity

SAFE Security has terrible service There is absolutely zero follow up in spite of multiple attempts and they completely failed to resolve my issue which originally stemmed from their terrible service department They contract out their service in the field and it typically takes a week or two and multiple phone calls to finally get service The service tech never seems to have the parts needed when they do come and then you are out another week or two waiting on parts and a follow up service appointment Based on this poor performance I called to cancel my contract and was initially informed I would have to send a signed cancellation letter I did, and of course they magically never received it Anticipating this, I kept my fax confirmation and scanned emailed to them again They finally acknowledged receipt, but then subsequently told me my contract auto-renewed and I was responsible for all remaining payments I have had this service for over years, can't get my problem fixed, and they actually are trying to beat me out of paying for something that doesn't work? Seriously? I would never recommend this company and it's been the worst experience They simply have terrible service and clearly their leadership is terrible as well or something like this would not be allowed to happen At no point was I ever connected with a Supervisor or anyone with authority who could do the right thing and simply let me pay through the cancellation date after sending the day notice I never asked for a credit, I simply asked for my service to be cancelled because of a recurring problem they couldn't fix and at every turn you are told it will take two or days for someone to get back with you They have definitely lost a customer for life and the worst thing is they could care less Very sad that companies like SAFE Security just don't care about their long-standing customer and actually let someone leave this completely dissatisfied Based on my experience, I would never recommend anyone use SAFE Security

Initial Business Response /* (1000, 5, 2014/04/23) */
The customers account is in the process of being canceled with a zero balanceWe are sorry to see the customer go and appreciate the customer's previous business
Initial Consumer Rebuttal /* (2000, 7, 2014/05/02) */
(The
consumer indicated he/she ACCEPTED the response from the business.)
I am satisfied in the way this was handledHowever, I do not regret submitting this via the Revdex.comI gave them an opportunity to correct it while stating my willingness to file a complaint, and they proceeded in the same behaviorOne of my biggest complaints was receiving a bill for one month of service less than weeks before paying the previous month's billThis was quite unsettling to meBut I was finally able to speak to someone and after minutes of being asked to stay they agreed to cancel

Initial Business Response /* (1000, 5, 2014/03/04) */
Re: ***, *** (Revdex.com Case#XXXXXXXX)
SAFE Customer #XXXXXXX
XXXXX XXth Avenue NE
*** ** XXXXX
To whom it may concern:
In regards to customer XXXXXXX:
We would like to apologize on behalf of SAFE Security(r)
for this ongoing issue with your alarm system
At this time, our authorized service dealer, TECH FORCE Security, has made arrangements with the customer to resolve the alarm system issue today
Please contact SAFE immediately after the service is preformed at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Standard Time, if you still have any questions or concerns
Respectfully,
SECURITY ALARM FINANCING ENTERPRISES, L.P
CC: *** ***
Final Consumer Response /* (2000, 7, 2014/03/05) */
(The consumer indicated he/she ACCEPTED the response from the business.)
It was interesting that after a month of not responding to repeated calls and not fulfilling repeated promises to resolve the situation I called and asked them to turn off monitoring so I could disconnect the system and I got a call from a technician in minutesApparently they can do it if properly motivatedThe technician was very good and had the problem resolved in minutes - too bad it was over a month late

Worst company ever, I've tried to canceled my service after my contract expiredI started having issues w/ the system, it was not workingI called and this Company does not have a local office here in Tucson AzI called to report my system that it was not working, not letting us sleep beeping all nightAnd Safe did not want to cancel my serviceI was offered a new system and I was told that there was not going to be a fee since I was under a new contractA tech came over made a mess and I was still with out a serviceI called the Alarm Company again, and the same tech came againThe tech was trying to convenience me to go to his company, since he was just a third party tech for safe but works for another alarm companyHe did not fix my alarm system and months latter I'm still with out a system and Safe charged me for the tech and for the system that didn't workSafe took $out if my account with out letting me knowI've been trying to talk to different people at Safe and not even one has resolve my issueI asked for my money, and I was told by a lady named *** that I was not going to get my money back since I didn't send back the old system that the technician that they sent took off and took it with himI was not aware that I was suppose to send thatI also got charged a fee because this company tried to charge my account again with out my authorizationI'm glad I closed my bank account, and I'm getting ready to send this company to court for stilling my money and for charging me for a service that I don't havePlease don't even try to give this company a chanceBelieve me not a single person is there to help youThanks to what they did to me To the money they took from my accountMy kids don't have medical coverageThe worst experience everI was always a good customersMy payments on time, never had a problem with meI did not deserved thisPlease look in to the reviews for this company and you will see all the complains

Initial Business Response /* (1000, 5, 2015/01/09) */
Re *** *** - Customer # XXXXXXX
Contract Terms: 06/10, months, auto renewal for successive year (Renewal Term) unless cancelled in writing no less than days prior to end of the contract termContract expiration date is
12/31/
Your account was sent the Hillcrest, Davidson and Associates Collection Agency in errorSAFE Security has contacted Hillcrest, Davidson and Associates Collection Agency and requested that your account be closed and to remove any negative reporting on your credit report
Hillcrest, Davidson and Associates Collection Agency will be sending you a letter of confirmation stating your account has been closed and removed from the credit bureaus
SAFE Security apologies for any inconvenience this may have caused you
Thank you
*** ***
Collection Manager
Safe Security
Tel: XXXX-XXX-XXXX

Initial Business Response /* (1000, 5, 2014/03/31) */
Revdex.com Response: *** *** - Case# XXXXXXXX
Re: *** *** - Customer # XXXXXXX
Contract Terms: 06/2010, months, auto renewal for successive year (Renewal Term) unless cancelled in writing no less than days prior to end
of the contract termContract expiration date is 12//
Safe Security is standing on the first response sent dated September 30,
Please see below
On 12/2/the customer attempted to email their cancellation letter to SAFE SecurityThe customer provided SAFE Security with proof that the attempt was sent via emailThe customer emailed the cancellation letter to email address "***"The email address was misspelled and that is why SAFE Security did not receive the cancellation letter on 12/2/
SAFE Security's email is address is ***
On 1/15/14, SAFE Security received the cancellation letter from the customer
As a courtesy SAFE Security will acknowledge that the customer did attempt to send the cancellation letter and will not be held to the auto renewal terms
No refund will be sent to the customer
The account has been submitted for cancellation with the effective date of 1/31/
Please be advised that you may continue to receive invoices as it may take up to two billing cycles to complete the cancellation process
Thank you
*** ***
Collection Manager
Safe Security
Tel: XXXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 7, 2014/04/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept this offer of cancelation & refusal to refund my $simply because I'm sick & tired of dealing with SAFE Security
Every single time I spoke with the company they said they would refund the month premium - clearly they were just lying to me
SAFE Security is truly a blight on societyAs a customer, I have never had a worse experienceThey will tell you one thing and do the exact opposite over & over & over
SAFE will not actually make any account changes requested until you contact the Revdex.comSAFE seems to use the Revdex.com as their customer service line"If the customer is serious about cancelling, they'll file with the Revdex.com"
SAFE lied to me every single time we spoke by telling me they either had or would cancel my service & that they would refund month of premium - they clearly had no intention of doing either
Based on other people who have sadly been 'trapped' with SAFE, it appears that SAFE Security keeps their doors open by refusing to cancel their customer's accounts and continuing to bill themWhen the customer finally files with the Revdex.com, SAFE 'wins' by refusing the pay back the money they clearly stoleThe customer is so worn out from fighting with this company that they will give SAFE almost anything to be rid of them - just like I'm doing now
Clearly this is the only option for SAFE Security to make money as they clearly can't depend on word of mouth or repeat customers
You win again SAFE SecurityI have just donated the $you originally stole from me toward your pillage of other customer who are currently trying to cancel their account
Sadly, I can't put up yellow caution tape around name 'SAFE Security' to warn others before they do business with SAFE Security
BUYER BE WARE!
It's not a question of 'if' SAFE Security will lie to you and steal from you...but when!

Initial Business Response /* (1000, 5, 2014/07/02) */
Account Number: XXXXXXX
Customer: *** ***
In regards to customer XXXXXXX, our records indicate the following:
Ms*** initial term ended on May 13th then her contract was Year to Year Renewal
Ms***
submitted a cancellation request to have her services cancelled on 5/16/
Ms*** cancellation letter had to have been received days prior to the end of the then current term
Ms*** was advised that the letter of cancellation would have to have been received prior to May 1st
We attempted on 7/2/to reach out to Ms*** to discuss Balance of Contract
At this time we will be holding Ms*** to the Terms of the Contract
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed
Thank you,
*** ***
Customer Care Supervisor

Initial Business Response /* (1000, 5, 2015/10/13) */
Account Number: #XXXXXXX
Customer: *** ***
In regards to customer XXXXXXX, our record indicates the following:
* On July 12, *** *** signed a contract with Siren Security Alarm LLC, for
the initial term of monthsThis agreement automatically renews for successive one (1) year renewal terms, unless cancelled by either party in writing no less than days prior to the end of the their current term
* Mr*** called SAFE Security on 09/16/stated he wanted to cancel service and did not want to transfer to a new locationMr*** was then informed of the existing annual renewal of the contract that is on fileMr*** was also advised the contract will expire in July
* Mr*** stated he did not want to pay for a service that he would not be usingAt that point, Mr*** was advised of all options: Transfer of service (customer declined), advise New Home Owner can put account into their names which would cancel his contract terms with Safe Security (customer declined) and the final option would be to pay through the end of the existing terms of the contract (customer declined)
* SAFE Security offered a copy of the contract in which Mr*** and his wife signed agreeing to the terms and conditionsMr*** requested the copy of the contract be emailed to: ***@gmail.comA copy of the contract was emailed to Mr*** on 09/16/Mr*** was also advised to send in a cancellation letter with his signature which is also needed in order to cancel the accountMr*** scanned and emailed the cancellation letter to Safe Security and it was received on 09/17/
* After reviewing Mr*** file and account our records show Mr*** is responsible to pay the remaining balance of the contract terms through July As of today, the balance of the contract is $
* SAFE Security goal is to resolve your concern in a timely matter
* Please be advised, SAFE Security has taken action on your complaint and this issue will be resolved immediately
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed

Initial Business Response /* (1000, 5, 2014/06/23) */
Account Number: XXXXXXX
Customer: *** ***
In regards to customer XXXXXXX, our record indicates the following:
On November 7, *** *** signed a contract with Pinnacle Security LLC, for the initial term of months
The initial terms end on November 7, This agreement automatically renews for successive one (1) year renewal terms, unless cancelled by either party in writing no less than days prior to the end of the their current term
Mr*** moved/ transfer service and signed another contract back on November 7,
SAFE Security has received a written notification from Mr*** on 5/2/requesting cancellation
Mr*** called SAFE Security on 6/4/with his initial request for cancellation
SAFE Security will honor Mr*** request to cancel provided he send us the remaining balance of contract in the amount of $
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed
Thank you,
*** ***
Premier Supervisor
P.OBox ***
*** *** *** Ste ***
*** *** CA XXXXX
Tel: XXX-XXX-XXXX, ext***
Fax: XXX- XXX-XXXX
Email:***@safesecurity.com
www.safesecurity.com
Initial Consumer Rebuttal /* (3000, 7, 2014/07/03) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There is really nothing new information for me with SAFE Security's responseAs I mentioned once I received a notice in August 30, from Pinnacle that SAFE Security is taking over, I phoned SAFE Security when I received the welcome letter from the companyThe first thing I asked about is about my account since my original contract originally from Vigilon Security in already expired in June I was told by SAFE Customer Representative that my account was automatically renewed for a year since I didn't send them a letter of cancellation at least days priorNow that I followed the representative's instruction of sending a letter of cancellation at least days prior to the one year extension expiry of June 21, 2014, then suddenly I have this new contract that I signed back in November 7, If SAFE Security wants to be technical, I never signed a contract in November 7, SAFE Security can double check my signature with this apparent contract that I signed in November with the original contract I signed in June with Vigilon Security
Final Business Response /* (4000, 9, 2014/07/14) */
Responding to Customer Rebuttal:
On November 7, *** *** signed a contract with Pinnacle Security LLC, for the initial term of monthsThe initial terms end on November 7, This agreement automatically renews for successive one (1) year renewal terms, unless cancelled by either party in writing no less than days prior to the end of the their current term
Mr*** moved/ transfer service and signed another contract back on November 7,
SAFE Security has received a written notification from Mr*** on 5/2/requesting cancellation
Mr*** called SAFE Security on 6/4/with his initial request for cancellation
SAFE Security has reviewed the account history and notes from Pinnacle Security which states if customer moves, please honor original contract date of terms 7/21/
SAFE Security will be honoring Mr*** request to cancel service effective 7/31/The refunded amount that will be sent back to customer is $which is August payment
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed
Final Consumer Response /* (2000, 11, 2014/07/23) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you

Initial Business Response /* (1000, 5, 2014/04/01) */
Re: ***, *** (Revdex.com Case#XXXXXXXX)
SAFE Customer #XXXXXXX
*** *** Street Unit ***
*** *** ** XXXXX
To Dispute Resolution:
In regards to customer XXXXXXX:
SAFE Security(r) ("SAFE") received the Revdex.com
notification on March 27, 2014, regarding the alarm monitoring cancellation and billing conflict
A refund in the amount of $will issued and mailed to the Customer within - weeks
The Customer's account is in process to cancel
At this time the Customer has no further obligation to SAFE
If you have any questions or need further clarification on any aspect of this situation, please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Standard Time
Respectfully,
SECURITY ALARM FINANCING ENTERPRISES, L.P
CC: *** ***
Initial Consumer Rebuttal /* (2000, 7, 2014/04/02) */
(The consumer indicated he/she ACCEPTED the response from the business.)

Initial Business Response /* (1000, 5, 2015/09/18) */
*** ***
XXXXX *** *** Drive
*** ** XXXXX
Re: Account #***-*** ***:
We are in receipt of the written complaint regarding account #XXXXXXX and have listed our response below to address the statements within
the complaint
We have carefully reviewed all notations, documentation as well as the contract associated to SAFE account #XXXXXXXWe have enclosed a copy of your original contract as well to validate the contract terms that were discussed with the said customer
Regarding the statement of; "They have never serviced our equipment in all these years."
We have reviewed all notations, conversations and correspondence reflective of the account history and have found no reference made to any issues regarding the system and/or equipmentSAFE Security records indicate that we did not receive any notification regarding servicing the existing equipment associated to account #XXXXXXX
Regarding the statement of: I've tried to cancel throughout the years but they said I was locked into a contractI mailed in a cancellation letter (the contract was up in May)" and "I mailed in another letter of cancellation."
The most recent contract terms that went into effect as of December 21, stated an initial term of months with an automatic renewal for successive (1) year "renewal" terms, unless cancelled in writing no less than days prior to end of the contract termAfter careful review of said account and the associated contract terms, SAFE Security had not been notified of any cancellation request until January 7, and since this date, has not received the necessary documentation to cancel the accountBased upon the notations in the account history regarding a conversation the customer had with a SAFE representative on January 7, at 6:am PST concerning cancelling the account, the SAFE representative advised customer of the appropriate contract terms and appropriate process for cancelling the accountThe terms as of January 7, were advised as follows; 12/21/effective date of your most recent contract that was in effect with a renewal date of 6/21/based upon the month term reflected on your contractThe customer was advised of these contract terms
SAFE Security's goal is to resolve your concern in a timely matter
Please feel free to contact us at (XXX) XXX-XXXX Monday through Friday, 6:AM to 5:PM, Pacific Time to advise us how our customer would like to proceed
Initial Consumer Rebuttal /* (3000, 7, 2015/09/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
In December 2011, I never signed for the contract, they just renewed itBecause I missed sending in a cancelation letter a month in advance, they renewed me for another yearsThat's ridiculous! This time I mailed in a cancelation way in advance and talked to numerous customer service representatives about cancelingMy Verizon bill will show the numerous amount of times that I called and it should be on record from safeSafe would also not come out to install a monitor on our sliding door or lower my billThey are the worst company ever and I will not be bullied by them anymore! I will not pay the billI will proceed with getting a lawyer if they do not concedeCompanies just can't keep renewing contracts without the customers permission
Final Business Response /* (4000, 9, 2015/10/01) */
Revdex.com Response: *** *** - Case# XXXXXXXX
Re: Kristi *** - Customer # XXXXXXX
SAFE Security is responding to your rebuttal response dated 9/21/
SAFE Security is standing by its original response sent to the Revdex.com regarding this customer on 9/18/
Thank you
Final Consumer Response /* (4200, 13, 2015/10/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are now seeking an attorneyThank you Revdex.com for trying to resolve this matter in a civilized way