Corporate Office May 13,Revdex.com [redacted] ***Austin, TX ***Att [redacted] Re: [redacted] ID# [redacted] Your letter was received at our office on Wednesday, May 13, and I was surprised to hear that Mr [redacted] did not receive his warranty since I mailed one to him on April 22, in his response to his request on March 28, I will mail another to him within a week's timeMy foreman explained to Mror Mrsthat the 96" wall would not fit due to the configuration of his bathroomWe use solid surface wall panels with no grout and they have to be installed in one pieceWe also always inform the customer that we will do out best trying to accommodate them with a 96" wall if possible but that it will be a 84" wall if we can'tMs [redacted] , I sold this job myself and would never tell a customer one thing and do it another way without permission from the customerI make mistakes like everyone else but I know wither me or my foreman would talk to the customer before doing anything differentAlso I will send my foreman next week to check on the trim work that he did and repair anything that needs to be doneI do not want unhappy customers [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Corporate Office May 13,2015 Revdex.com[redacted]Austin, TX [redacted]Att. [redacted] Re: [redacted] ID# [redacted] Your letter was received at our office on Wednesday, May 13, 2015 and I was surprised to hear that Mr. [redacted] did not receive his...
warranty since I mailed one to him on April 22, 2015 in his response to his request on March 28, 2015. I will mail another to him within a week's time. My foreman explained to Mr. or Mrs. that the 96" wall would not fit due to the configuration of his bathroom. We use solid surface wall panels with no grout and they have to be installed in one piece. We also always inform the customer that we will do out best trying to accommodate them with a 96" wall if possible but that it will be a 84" wall if we can't. Ms. [redacted], I sold this job myself and would never tell a customer one thing and do it another way without permission from the customer. I make mistakes like everyone else but I know wither me or my foreman would talk to the customer before doing anything different. Also I will send my foreman next week to check on the trim work that he did and repair anything that needs to be done. I do not want unhappy customers. [redacted]
Corporate Office May 13,Revdex.com [redacted] ***Austin, TX ***Att [redacted] Re: [redacted] ID# [redacted] Your letter was received at our office on Wednesday, May 13, and I was surprised to hear that Mr [redacted] did not receive his warranty since I mailed one to him on April 22, in his response to his request on March 28, I will mail another to him within a week's timeMy foreman explained to Mror Mrsthat the 96" wall would not fit due to the configuration of his bathroomWe use solid surface wall panels with no grout and they have to be installed in one pieceWe also always inform the customer that we will do out best trying to accommodate them with a 96" wall if possible but that it will be a 84" wall if we can'tMs [redacted] , I sold this job myself and would never tell a customer one thing and do it another way without permission from the customerI make mistakes like everyone else but I know wither me or my foreman would talk to the customer before doing anything differentAlso I will send my foreman next week to check on the trim work that he did and repair anything that needs to be doneI do not want unhappy customers [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Corporate Office May 13,2015 Revdex.com[redacted]Austin, TX [redacted]Att. [redacted] Re: [redacted] ID# [redacted] Your letter was received at our office on Wednesday, May 13, 2015 and I was surprised to hear that Mr. [redacted] did not receive his...
warranty since I mailed one to him on April 22, 2015 in his response to his request on March 28, 2015. I will mail another to him within a week's time. My foreman explained to Mr. or Mrs. that the 96" wall would not fit due to the configuration of his bathroom. We use solid surface wall panels with no grout and they have to be installed in one piece. We also always inform the customer that we will do out best trying to accommodate them with a 96" wall if possible but that it will be a 84" wall if we can't. Ms. [redacted], I sold this job myself and would never tell a customer one thing and do it another way without permission from the customer. I make mistakes like everyone else but I know wither me or my foreman would talk to the customer before doing anything different. Also I will send my foreman next week to check on the trim work that he did and repair anything that needs to be done. I do not want unhappy customers. [redacted]