Safe - Step Tubs Northwest Inc

Complaint: ***
I am rejecting this response because:Parts of your answer is not truthful.? But you can threaten us with the 33% but in actuality we will both lose.? We will lose the $but you or your finance company will lose the $plus interest for yearsIn the business world we are both being ? foolishAs a business and company this "tit for tat"? is not needed and maybe your forms should be reviewed and corrected.We were never asked about the rental money but we own a duplex and we live in the bedroom and the bedroom is rentedOn the Umpqua bank statement it shows "JPG" which is a property management firm that we have look after the rentalIt was written beside this deposit what it was "rental".Also when the company phoned about the payment and after we had received the payment amount from your sales lady they wanted to raise it - we deal with what we are told at the time of sale.As for reinstating the loan and installing the tub we will accept this and would like to know when this will be done according to youWe cannot get all the information you want so it is up to you what you want to doEither you can accept our papers as they are or tell us what ? you think you needWe are buying a new duplex (years old) and a *** car under payments and have missed none.? We also have a foot motorhome paid in full and sold yesterday.? ?
Sincerely,
*** ***

Thank you for bringing this matter to our attention.  We have had previous negotiations with the [redacted]'s about their issues and had come to a mutually satisfactory arrangement.  We sent a letter to the [redacted]'s for signature in November 2016, they signed it in December of 2016 and they sent...

it to us after business hours on January 19th 2017.  We received it on January 20th 2017.  this complaint was made on March 3 2017.  Mrs. [redacted] in her complaint said that it was 3 months ago, but in fact it was 5 weeks ago that we received her signed agreement letter. Although we are not legally obligated to do so we have made arrangements to have a complimentary 50 gallon hot water tank installed to satisfy our valued customer. In turn Mrs. [redacted] has  agreed that she will make no further complaints in regards to the original install.  Mrs. [redacted] has a 100% lifetime warranty on her walk in tub.  We promptly addressed and corrected her caulking issue and  we will look after her heated seat issue, or any future warranty issue right away.Mrs. [redacted] should be hearing from the plumbing company shortly to arrange for her hot water tank supply and install.

We received a call to our service department from this customer two days ago about her complaint and have issued a service ticket for our serviceman to promptly attend to this issue.  Originally the our customer called us about this issue in July and asked us not to attend until after she...

returned from vacation in August.  Our serviceman has record of many calls and messages left to this customer from August through to the end of October with no response to his voice messages. We closed the service ticket on November 1st because of no response.  I asked the service department to make sure that the serviceman clearly identifies himself as from Safe Step when he leaves messages so there can be no confusion, and so we can satisfy our customer.

Complaint: [redacted]I am rejecting this response because:
12/18/2015I visited the home on August 15th (5 days after the install) and only needed to walk inside and see the state of the house and the people in it to know that something was wrong.   PoA was established 6 days later for both financial (me) and health care (daughter in law).   I am certain that Safe Step Tub and the installers witnessed the same things that I did, and have made an error by arranging this transaction, opening a credit account to place this person into debt and by allowing the installation to take place. I spoke to Cindy L[redacted], Safe Step on Dec 1st she provided this information: Tub & Install - $15,200, additional work $2,580 (total price $17,780), discounted amount $3,280, which brought the price to $14,500. My aunt paid $500 by check, the remainder which was financed was 14,000, however, my aunt’s credit could not be approved to 14,000.  The Safe Step Cares program dollars were then allocated to reduce the outstanding balance to $10,000 which was then able to be financed by opening a credit card with a bank of Safe Step’s choosing - [redacted] Bank .   Additionally, Cindy L[redacted] was supposed to question her sales person and call me back with specifics, which she has not done to date. You have just now provided the questionnaire here that the sales person filled out during the sales call.  It is clearly written that my aunt has no difficulty at all with getting in and out of the small hot tub that she already has on the premises and uses every single week.    You have made notes about the adult daughter’s difficulties, however, if that were the basis then the tub would have been charged to the adult daughter and not to my aunt.  It also would have been installed into the adult daughter’s bathroom next to her bedroom on the other side of the home.   So, in any case, several mistakes have been made by Safe Step in dealing with this family and transaction.  [redacted] Bank was the financial institution selected by Safe Step as you have a relationship with them to finance the tubs you sell.  This bank was not selected by the buyer.   They have been completely uncommunicative and not responded by my numerous phone calls or letters.  I have been trying diligently to work with both Safe Step Tubs and [redacted] Bank since mid-September with no cooperation in return.The bottom line is that this time you got it wrong.  You have made another error by posting personally identifiable information on this Revdex.com site.   If Safe Step and [redacted] would please contact me outside of this forum - I have already provided my contact information numerous times.   I would like a full refund processed immediately for the $10,000 amount that was i[redacted]ropriately financed on the credit card account that Safe Step opened for my aunt with [redacted] Bank.   Sincerely,[redacted]. Poa For [redacted]

We have been attempting to come to a resolution with Mr. and Mrs. [redacted] on this matter.  Please see the attached documents. These documents are the Revdex.com complaint that Mr. and Mrs. [redacted] filed with the Lower mainland Revdex.com on January 22 2016.  We received notice only yesterday that this file...

was closed.  In these documents you will see that the [redacted]'s complaints have changed from "we didn't care to do business with them" to "the cost of the electrical was too high" to " We don't have a large enough hot water tank" to "we feel we are a victim of fraud" to "we are not dealing with a USA company".  Please read this correspondence as we feel we have been more than fair and very generous with Mr. and Mrs. [redacted].  We have considerable costs to this file and in addition are offering to cover their electrical costs and to cover the cost of a licensed certified plumber to attend their home and consult with them about their hot water supply. We install roughly 1,500 units per month across North America and see all types of install situations.  There is nothing unusual about this install.  We would prefer to complete on this contract as promised.
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