Please see the attached documents that support this response.? Mr [redacted] contracted with us on March 24th,to supply and install a Walk-in-Tub in his residence.? See items #(a) through #(i) of attachmentWe booked his install on two occasions and on both occasions when our installer arrived Mr [redacted] would not answer his door, nor would he answer his phone.? On both these occasions we had to pay the installers, the electrician and the plumbers for cancelling the days workWe have also other accrued expenses such as shipping and administration and financing fees.? ? Regardless we attempted to book a 3rd install date.? Mr [redacted] would not re-book and requested to cancel his order.? Mr [redacted] has been so terribly verbally abusive to our staff, that all communication was directed to myself, Cindy L [redacted] / Director of SalesSee items# (a) through #(c).? ? On May 9th I sent a letter to Mr [redacted] via courier explaining why we cannot refund his deposit See items # (a)) and #(b).Mr [redacted] is requesting to cancel his contract far beyond his right of rescission date.? See item # (a), and is in breach of contract.? Currently we have costs to this file that far exceed his deposit amount.? Mr [redacted] has threatened us that unless we refund his deposit that he is going to damage our reputation.? See item #(b) ( Mr [redacted] 's email to our production manager MrKeith H***We feel that this tantamount to extortion and if this continues, we will be forced to place this with our attorney and will have no option other than to enact clause #of the contract.? See item# (b).? We prefer not to take this action and would prefer to complete on the contract.? ?
Re: Safe Step Tubs Contract No [redacted] dated 3/24/18Dear Sir/Madam:Reference is made to subject contractSafe Step Tubs failed to perform on two installations contractdates and refused to refund our deposit of $2,plus expenses.? Address: Safe Step Tubs Northw~st, IncIndustry DriveTukwila, WA 98188Attention: MsCindy L [redacted] , Director of Sales? We are both years old and very unhappy consumers from Hawaii.Desired Settlement:Refund
Complaint: [redacted] I am rejecting this response because:all of the reasons I gave were accurate, however the main reason that I cannot do business with this company is because I do not believe these people to be honestI tried it reach Cindy for five days and stayed home for three days waiting for a call backI was told she was "in a meeting" or "on her way into the office" Finally I called Teresa and was told that she had been "out sickI was sent on a month long wild goose chase with the people in Canada until I realized that I could deal with the Revdex.com in the USASafestep has done nothing but send out the installed for minutes and I can't believe that this is going to cost me $Once again, I cannot do business with people that have lied to me and treated me with such utter disrespect Sincerely, [redacted] ***
We installed the tub for [redacted] over two years ago.? We regret that she is not happy with her tub.? [redacted] has a 100% lifetime warranty on her tub and we are happy to service any product issue that may arise for the rest of the time that [redacted] has her tub.? Unfortunately [redacted] 's issue is that she is not getting enough hot water from her hot water tank to adequately fill the tub so that she can enjoy a hot soak.? We take a look at each and every new customer's hot water tank at time of purchase and we let our customers know when we think that they may not have adequate hot water supply, as we did with [redacted] .? We also have it on the front of our contract that we recommend a MINIMUM gallon electric or a gallon gas hot water tank and that we are not responsible for any hot water shortageWe have the customer initial this clause and [redacted] did initial it at the time of purchase.? Please see the attached document.? We spoke with [redacted] October 30th about this issue and she informed us that she replaced her tank with a gallon tank.? [redacted] did not follow our recommendation and installed a hot water tank that is too small to service the tub, we cannot be held responsible for thisWe feel that we have done all that we could have do to advise her in regards to her hot water supply
We regret that the [redacted] 's are having difficulty? From their complaint we see that they have two separate complaints, one being hot water supply and one being water on the floor? Our reps are trained to look at the space involved for the install, look at the electrical panel and to look at the existing hot water supply capacity? We do not cover the cost of the electrical or the cost upgraded hot water supply? Our reps are not plumbers or electricians and are not authorized to make such statements as to whether the customer will have adequate hot water supply? We discuss this with each and every customer and also have them initial on the contract that we are not responsible for hot water shortage, which Mrs [redacted] did initialWe recognized from conversation that the [redacted] 's did not anticipate the additional costs of a hot water upgrade and through compassion and concern for our customer's user experience we at our costs sent a plumbing company to their home to inspect the situation and advise? The plumbing company advised that there is not room enough for a larger tank and that the [redacted] would have to install a tankless system? Though we are in no way legally obligated to do so, we offered the [redacted] s' $2,towards a tankless systemIn conversation with [redacted] , [redacted] on several occasions told us to "come with our tools to take the tub out" and to remove the tub? We will remove the tub if they want us to and we will have the loan cancelledWe have not been paid on this install as yet, because the [redacted] 's have not signed the loan documents? The Safe Step Walk in Tub has a 100% lifetime warranty and when the [redacted] 's informed us that they had water on the floor and flooding, we immediately sent out a service person, even though the warranty is invalid until the tub is paid for? Our service person reported back to us that the water is the cause of user error and that they are spraying water all over their floor? To assist the [redacted] 's with this problem we sent a service person back to the home to install a water guard, a shower curtain and a shower bar? We did this at no additional costs to the [redacted] 's.? If a $2,contribution towards a tankless system, or removing the walk-in-tub is not suitable for the [redacted] 's we offer an alternate solution? We will remove and retain their existing walk-in-tub and we will replace it with one of our walk-in-showers with a seat that is designed for immobile personsWe will do this at not additional costs to the customers? However we will need to be assured that the [redacted] 's sign the loan documents so that we may be funded for out workWe truly hope that we can come to some sort of mutually suitable agreement with our valued customer? We feel that we are making every effort to be generous and cooperative?
Thank you Mr [redacted] for being reasonable, we appreciate it.? Attached you will find a copy of the letter you sent to us dated May 19th and received May 23rd.? Also attached is? our response to your letter dated May 23rd and has been sent to you via courier today.As you can tell we too are willing to work with you the best we can.I just spoke to [redacted] , she is a lovely girl that works for [redacted] and she is going to reach out to you later today or tomorrow and review with you just what the lender needs to verify your income.? After that has been completed, you will then hear from our installation scheduling team and they will arrange your exact install date.I myself will keep an eagle eye on how everything is proceeding and if you have any questions or instructions please call me direct at [redacted] .Have a Safe and wonderful day Mr [redacted] and Ms***.Regards,Cindy L [redacted]
Thank you for bringing this matter to our attention We have had previous negotiations with the ***'s about their issues and had come to a mutually satisfactory arrangement We sent a letter to the ***'s for signature in November 2016, they signed it in December of and they sent it to us after business hours on January 19th We received it on January 20th this complaint was made on March Mrs [redacted] in her complaint said that it was months ago, but in fact it was weeks ago that we received her signed agreement letterAlthough we are not legally obligated to do so we have made arrangements to have a complimentary gallon hot water tank installed to satisfy our valued customerIn turn Mrs [redacted] has agreed that she will make no further complaints in regards to the original install Mrs [redacted] has a 100% lifetime warranty on her walk in tub We promptly addressed and corrected her caulking issue and we will look after her heated seat issue, or any future warranty issue right away.Mrs [redacted] should be hearing from the plumbing company shortly to arrange for her hot water tank supply and install
Complaint: [redacted] I am rejecting this response because: it was not explained to me how important it was to have that gal tank even when Nick went down and seen the size tank that was in placeNick, said if I was to get a bigger tank I would be fineThat is why the consultant comes to your home I was horribly mislead a I hope this never happen to anyone elseAt this point my advice to anyone who is thinking about getting a walk in tub from safe step use your own consultant or another company that will be more customer friendly .Yes it’s states on the contract a minimum of a to tank Sincerely, *
Complaint: [redacted] I am rejecting this response because: 12/18/2015I visited the home on August 15th (days after the install) and only needed to walk inside and see the state of the house and the people in it to know that something was wrong PoA was established days later for both financial (me) and health care (daughter in law) I am certain that Safe Step Tub and the installers witnessed the same things that I did, and have made an error by arranging this transaction, opening a credit account to place this person into debt and by allowing the installation to take placeI spoke to Cindy L [redacted] , Safe Step on Dec 1st she provided this information: Tub & Install - $15,200, additional work $2,(total price $17,780), discounted amount $3,280, which brought the price to $14,My aunt paid $by check, the remainder which was financed was 14,000, however, my aunt’s credit could not be approved to 14, The Safe Step Cares program dollars were then allocated to reduce the outstanding balance to $10,which was then able to be financed by opening a credit card with a bank of Safe Step’s choosing - [redacted] Bank Additionally, Cindy L [redacted] was supposed to question her sales person and call me back with specifics, which she has not done to dateYou have just now provided the questionnaire here that the sales person filled out during the sales call It is clearly written that my aunt has no difficulty at all with getting in and out of the small hot tub that she already has on the premises and uses every single week You have made notes about the adult daughter’s difficulties, however, if that were the basis then the tub would have been charged to the adult daughter and not to my aunt It also would have been installed into the adult daughter’s bathroom next to her bedroom on the other side of the home So, in any case, several mistakes have been made by Safe Step in dealing with this family and transaction [redacted] Bank was the financial institution selected by Safe Step as you have a relationship with them to finance the tubs you sell This bank was not selected by the buyer They have been completely uncommunicative and not responded by my numerous phone calls or letters I have been trying diligently to work with both Safe Step Tubs and [redacted] Bank since mid-September with no cooperation in return.The bottom line is that this time you got it wrong You have made another error by posting personally identifiable information on this Revdex.com site If Safe Step and [redacted] would please contact me outside of this forum - I have already provided my contact information numerous times I would like a full refund processed immediately for the $10,amount that was i***ropriately financed on the credit card account that Safe Step opened for my aunt with [redacted] Bank Sincerely, [redacted] ***Poa For [redacted]
We regret that there has been confusion on this file and we have tried to explain to our customer that the form for cancellation that she sent to us was to cancel her financing, not to cancel her orderThis is a different companyWhen we tried to explain this to our customer, she threatened legal action and then hung up on us.? Our customers purchased the supply and install of a walk-in-tub for their residence on May 2, with a right of rescission date days out to May 5th, ( see item #1) At the time the customer requested that we assist them in obtaining financing and they were originally declined from our primary lender (see item # 8).? The customer then requested that we source suitable financing for them, which we did on May 5th, and the terms and conditions were both suitable and accepted by our customer.? The lender then subsequently requested additional income verification from the customer and the customer became annoyed and requested to cancel her contract.? She cancelled her loan through the lender in accordance with the lenders rules.( see items#& ) However this was days past her right of rescission with her contract with Safe Step.? The right of rescission on a contract is designed to protect both the consumer and the vendor.? After the 3-day period has expired we as a company then incur considerable expense in good faith to perform on the contract as promised.? Therefore, a deposit is nonrefundable after this period has expired.This customer is in breach of contract with us and we have incurred costs to the file that far exceed their deposit amount.? We would prefer to complete on this contract as agreed.? ?
We are disappointed that we are unable to satisfy Mr [redacted] Mr [redacted] is in breach of contract with us and as a result we have suffered a considerable financial loss. Mr [redacted] is asking us to further increase this loss. A contract is designed to protect both the buyer and the seller. We are prepared to complete on the contract, but Mr [redacted] will not allow us to do so. In effort to satisfy our valued customer we have offered a further discount on his purchase, which he has rejectedWe feel that we have done all we can do, short of being financially irresponsible to our business. We hope to be able to complete on this contract as agreed upon
Complaint: [redacted] I am rejecting this response because: 12/18/2015I visited the home on August 15th (days after the install) and only needed to walk inside and see the state of the house and the people in it to know that something was wrong.? ? PoA was established days later for both financial (me) and health care (daughter in law).? ? I am certain that Safe Step Tub and the installers witnessed the same things that I did, and have made an error by arranging this transaction, opening a credit account to place this person into debt and by allowing the installation to take placeI spoke to Cindy L [redacted] , Safe Step on Dec 1st she provided this information: Tub & Install - $15,200, additional work $2,(total price $17,780), discounted amount $3,280, which brought the price to $14,My aunt paid $by check, the remainder which was financed was 14,000, however, my aunt’s credit could not be approved to 14,000.? The Safe Step Cares program dollars were then allocated to reduce the outstanding balance to $10,which was then able to be financed by opening a credit card with a bank of Safe Step’s choosing - [redacted] Bank .? ? Additionally, Cindy L [redacted] was supposed to question her sales person and call me back with specifics, which she has not done to dateYou have just now provided the questionnaire here that the sales person filled out during the sales call.? It is clearly written that my aunt has no difficulty at all with getting in and out of the small hot tub that she already has on the premises and uses every single week? ? ? You have made notes about the adult daughter’s difficulties, however, if that were the basis then the tub would have been charged to the adult daughter and not to my aunt.? It also would have been installed into the adult daughter’s bathroom next to her bedroom on the other side of the home? ? So, in any case, several mistakes have been made by Safe Step in dealing with this family and transaction? [redacted] Bank was the financial institution selected by Safe Step as you have a relationship with them to finance the tubs you sell.? This bank was not selected by the buyer.? ? They have been completely uncommunicative and not responded by my numerous phone calls or letters.? I have been trying diligently to work with both Safe Step Tubs and [redacted] Bank since mid-September with no cooperation in return.The bottom line is that this time you got it wrong.? You have made another error by posting personally identifiable information on this Revdex.com site? ? If Safe Step and [redacted] would please contact me outside of this forum - I have already provided my contact information numerous times? ? I would like a full refund processed immediately for the $10,amount that was i***ropriately financed on the credit card account that Safe Step opened for my aunt with [redacted] Bank.? ? Sincerely, [redacted] ***Poa For [redacted]
We have been attempting to come to a resolution with Mrand Mrs [redacted] on this matter Please see the attached documentsThese documents are the Revdex.com complaint that Mrand Mrs [redacted] filed with the Lower mainland Revdex.com on January We received notice only yesterday that this file was closed In these documents you will see that the ***'s complaints have changed from "we didn't care to do business with them" to "the cost of the electrical was too high" to " We don't have a large enough hot water tank" to "we feel we are a victim of fraud" to "we are not dealing with a USA company" Please read this correspondence as we feel we have been more than fair and very generous with Mrand Mrs*** We have considerable costs to this file and in addition are offering to cover their electrical costs and to cover the cost of a licensed certified plumber to attend their home and consult with them about their hot water supplyWe install roughly 1,units per month across North America and see all types of install situations There is nothing unusual about this install We would prefer to complete on this contract as promised ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
Please see the attached documents that support this response.? Mr [redacted] contracted with us on March 24th,to supply and install a Walk-in-Tub in his residence.? See items #(a) through #(i) of attachmentWe booked his install on two occasions and on both occasions when our installer arrived Mr [redacted] would not answer his door, nor would he answer his phone.? On both these occasions we had to pay the installers, the electrician and the plumbers for cancelling the days workWe have also other accrued expenses such as shipping and administration and financing fees.? ? Regardless we attempted to book a 3rd install date.? Mr [redacted] would not re-book and requested to cancel his order.? Mr [redacted] has been so terribly verbally abusive to our staff, that all communication was directed to myself, Cindy L [redacted] / Director of SalesSee items# (a) through #(c).? ? On May 9th I sent a letter to Mr [redacted] via courier explaining why we cannot refund his deposit See items # (a)) and #(b).Mr [redacted] is requesting to cancel his contract far beyond his right of rescission date.? See item # (a), and is in breach of contract.? Currently we have costs to this file that far exceed his deposit amount.? Mr [redacted] has threatened us that unless we refund his deposit that he is going to damage our reputation.? See item #(b) ( Mr [redacted] 's email to our production manager MrKeith H***We feel that this tantamount to extortion and if this continues, we will be forced to place this with our attorney and will have no option other than to enact clause #of the contract.? See item# (b).? We prefer not to take this action and would prefer to complete on the contract.? ?
Re: Safe Step Tubs Contract No [redacted] dated 3/24/18Dear Sir/Madam:Reference is made to subject contractSafe Step Tubs failed to perform on two installations contractdates and refused to refund our deposit of $2,plus expenses.? Address: Safe Step Tubs Northw~st, IncIndustry DriveTukwila, WA 98188Attention: MsCindy L [redacted] , Director of Sales? We are both years old and very unhappy consumers from Hawaii.Desired Settlement:Refund
Complaint: [redacted] I am rejecting this response because:all of the reasons I gave were accurate, however the main reason that I cannot do business with this company is because I do not believe these people to be honestI tried it reach Cindy for five days and stayed home for three days waiting for a call backI was told she was "in a meeting" or "on her way into the office" Finally I called Teresa and was told that she had been "out sickI was sent on a month long wild goose chase with the people in Canada until I realized that I could deal with the Revdex.com in the USASafestep has done nothing but send out the installed for minutes and I can't believe that this is going to cost me $Once again, I cannot do business with people that have lied to me and treated me with such utter disrespect Sincerely, [redacted] ***
We installed the tub for [redacted] over two years ago.? We regret that she is not happy with her tub.? [redacted] has a 100% lifetime warranty on her tub and we are happy to service any product issue that may arise for the rest of the time that [redacted] has her tub.? Unfortunately [redacted] 's issue is that she is not getting enough hot water from her hot water tank to adequately fill the tub so that she can enjoy a hot soak.? We take a look at each and every new customer's hot water tank at time of purchase and we let our customers know when we think that they may not have adequate hot water supply, as we did with [redacted] .? We also have it on the front of our contract that we recommend a MINIMUM gallon electric or a gallon gas hot water tank and that we are not responsible for any hot water shortageWe have the customer initial this clause and [redacted] did initial it at the time of purchase.? Please see the attached document.? We spoke with [redacted] October 30th about this issue and she informed us that she replaced her tank with a gallon tank.? [redacted] did not follow our recommendation and installed a hot water tank that is too small to service the tub, we cannot be held responsible for thisWe feel that we have done all that we could have do to advise her in regards to her hot water supply
We regret that the [redacted] 's are having difficulty? From their complaint we see that they have two separate complaints, one being hot water supply and one being water on the floor? Our reps are trained to look at the space involved for the install, look at the electrical panel and to look at the existing hot water supply capacity? We do not cover the cost of the electrical or the cost upgraded hot water supply? Our reps are not plumbers or electricians and are not authorized to make such statements as to whether the customer will have adequate hot water supply? We discuss this with each and every customer and also have them initial on the contract that we are not responsible for hot water shortage, which Mrs [redacted] did initialWe recognized from conversation that the [redacted] 's did not anticipate the additional costs of a hot water upgrade and through compassion and concern for our customer's user experience we at our costs sent a plumbing company to their home to inspect the situation and advise? The plumbing company advised that there is not room enough for a larger tank and that the [redacted] would have to install a tankless system? Though we are in no way legally obligated to do so, we offered the [redacted] s' $2,towards a tankless systemIn conversation with [redacted] , [redacted] on several occasions told us to "come with our tools to take the tub out" and to remove the tub? We will remove the tub if they want us to and we will have the loan cancelledWe have not been paid on this install as yet, because the [redacted] 's have not signed the loan documents? The Safe Step Walk in Tub has a 100% lifetime warranty and when the [redacted] 's informed us that they had water on the floor and flooding, we immediately sent out a service person, even though the warranty is invalid until the tub is paid for? Our service person reported back to us that the water is the cause of user error and that they are spraying water all over their floor? To assist the [redacted] 's with this problem we sent a service person back to the home to install a water guard, a shower curtain and a shower bar? We did this at no additional costs to the [redacted] 's.? If a $2,contribution towards a tankless system, or removing the walk-in-tub is not suitable for the [redacted] 's we offer an alternate solution? We will remove and retain their existing walk-in-tub and we will replace it with one of our walk-in-showers with a seat that is designed for immobile personsWe will do this at not additional costs to the customers? However we will need to be assured that the [redacted] 's sign the loan documents so that we may be funded for out workWe truly hope that we can come to some sort of mutually suitable agreement with our valued customer? We feel that we are making every effort to be generous and cooperative?
Thank you Mr [redacted] for being reasonable, we appreciate it.? Attached you will find a copy of the letter you sent to us dated May 19th and received May 23rd.? Also attached is? our response to your letter dated May 23rd and has been sent to you via courier today.As you can tell we too are willing to work with you the best we can.I just spoke to [redacted] , she is a lovely girl that works for [redacted] and she is going to reach out to you later today or tomorrow and review with you just what the lender needs to verify your income.? After that has been completed, you will then hear from our installation scheduling team and they will arrange your exact install date.I myself will keep an eagle eye on how everything is proceeding and if you have any questions or instructions please call me direct at [redacted] .Have a Safe and wonderful day Mr [redacted] and Ms***.Regards,Cindy L [redacted]
Thank you for bringing this matter to our attention We have had previous negotiations with the ***'s about their issues and had come to a mutually satisfactory arrangement We sent a letter to the ***'s for signature in November 2016, they signed it in December of and they sent it to us after business hours on January 19th We received it on January 20th this complaint was made on March Mrs [redacted] in her complaint said that it was months ago, but in fact it was weeks ago that we received her signed agreement letterAlthough we are not legally obligated to do so we have made arrangements to have a complimentary gallon hot water tank installed to satisfy our valued customerIn turn Mrs [redacted] has agreed that she will make no further complaints in regards to the original install Mrs [redacted] has a 100% lifetime warranty on her walk in tub We promptly addressed and corrected her caulking issue and we will look after her heated seat issue, or any future warranty issue right away.Mrs [redacted] should be hearing from the plumbing company shortly to arrange for her hot water tank supply and install
Complaint: [redacted] I am rejecting this response because: it was not explained to me how important it was to have that gal tank even when Nick went down and seen the size tank that was in placeNick, said if I was to get a bigger tank I would be fineThat is why the consultant comes to your home I was horribly mislead a I hope this never happen to anyone elseAt this point my advice to anyone who is thinking about getting a walk in tub from safe step use your own consultant or another company that will be more customer friendly .Yes it’s states on the contract a minimum of a to tank Sincerely, *
Complaint: [redacted] I am rejecting this response because: 12/18/2015I visited the home on August 15th (days after the install) and only needed to walk inside and see the state of the house and the people in it to know that something was wrong PoA was established days later for both financial (me) and health care (daughter in law) I am certain that Safe Step Tub and the installers witnessed the same things that I did, and have made an error by arranging this transaction, opening a credit account to place this person into debt and by allowing the installation to take placeI spoke to Cindy L [redacted] , Safe Step on Dec 1st she provided this information: Tub & Install - $15,200, additional work $2,(total price $17,780), discounted amount $3,280, which brought the price to $14,My aunt paid $by check, the remainder which was financed was 14,000, however, my aunt’s credit could not be approved to 14, The Safe Step Cares program dollars were then allocated to reduce the outstanding balance to $10,which was then able to be financed by opening a credit card with a bank of Safe Step’s choosing - [redacted] Bank Additionally, Cindy L [redacted] was supposed to question her sales person and call me back with specifics, which she has not done to dateYou have just now provided the questionnaire here that the sales person filled out during the sales call It is clearly written that my aunt has no difficulty at all with getting in and out of the small hot tub that she already has on the premises and uses every single week You have made notes about the adult daughter’s difficulties, however, if that were the basis then the tub would have been charged to the adult daughter and not to my aunt It also would have been installed into the adult daughter’s bathroom next to her bedroom on the other side of the home So, in any case, several mistakes have been made by Safe Step in dealing with this family and transaction [redacted] Bank was the financial institution selected by Safe Step as you have a relationship with them to finance the tubs you sell This bank was not selected by the buyer They have been completely uncommunicative and not responded by my numerous phone calls or letters I have been trying diligently to work with both Safe Step Tubs and [redacted] Bank since mid-September with no cooperation in return.The bottom line is that this time you got it wrong You have made another error by posting personally identifiable information on this Revdex.com site If Safe Step and [redacted] would please contact me outside of this forum - I have already provided my contact information numerous times I would like a full refund processed immediately for the $10,amount that was i***ropriately financed on the credit card account that Safe Step opened for my aunt with [redacted] Bank Sincerely, [redacted] ***Poa For [redacted]
We regret that there has been confusion on this file and we have tried to explain to our customer that the form for cancellation that she sent to us was to cancel her financing, not to cancel her orderThis is a different companyWhen we tried to explain this to our customer, she threatened legal action and then hung up on us.? Our customers purchased the supply and install of a walk-in-tub for their residence on May 2, with a right of rescission date days out to May 5th, ( see item #1) At the time the customer requested that we assist them in obtaining financing and they were originally declined from our primary lender (see item # 8).? The customer then requested that we source suitable financing for them, which we did on May 5th, and the terms and conditions were both suitable and accepted by our customer.? The lender then subsequently requested additional income verification from the customer and the customer became annoyed and requested to cancel her contract.? She cancelled her loan through the lender in accordance with the lenders rules.( see items#& ) However this was days past her right of rescission with her contract with Safe Step.? The right of rescission on a contract is designed to protect both the consumer and the vendor.? After the 3-day period has expired we as a company then incur considerable expense in good faith to perform on the contract as promised.? Therefore, a deposit is nonrefundable after this period has expired.This customer is in breach of contract with us and we have incurred costs to the file that far exceed their deposit amount.? We would prefer to complete on this contract as agreed.? ?
We are disappointed that we are unable to satisfy Mr [redacted] Mr [redacted] is in breach of contract with us and as a result we have suffered a considerable financial loss. Mr [redacted] is asking us to further increase this loss. A contract is designed to protect both the buyer and the seller. We are prepared to complete on the contract, but Mr [redacted] will not allow us to do so. In effort to satisfy our valued customer we have offered a further discount on his purchase, which he has rejectedWe feel that we have done all we can do, short of being financially irresponsible to our business. We hope to be able to complete on this contract as agreed upon
Complaint: [redacted] I am rejecting this response because: 12/18/2015I visited the home on August 15th (days after the install) and only needed to walk inside and see the state of the house and the people in it to know that something was wrong.? ? PoA was established days later for both financial (me) and health care (daughter in law).? ? I am certain that Safe Step Tub and the installers witnessed the same things that I did, and have made an error by arranging this transaction, opening a credit account to place this person into debt and by allowing the installation to take placeI spoke to Cindy L [redacted] , Safe Step on Dec 1st she provided this information: Tub & Install - $15,200, additional work $2,(total price $17,780), discounted amount $3,280, which brought the price to $14,My aunt paid $by check, the remainder which was financed was 14,000, however, my aunt’s credit could not be approved to 14,000.? The Safe Step Cares program dollars were then allocated to reduce the outstanding balance to $10,which was then able to be financed by opening a credit card with a bank of Safe Step’s choosing - [redacted] Bank .? ? Additionally, Cindy L [redacted] was supposed to question her sales person and call me back with specifics, which she has not done to dateYou have just now provided the questionnaire here that the sales person filled out during the sales call.? It is clearly written that my aunt has no difficulty at all with getting in and out of the small hot tub that she already has on the premises and uses every single week? ? ? You have made notes about the adult daughter’s difficulties, however, if that were the basis then the tub would have been charged to the adult daughter and not to my aunt.? It also would have been installed into the adult daughter’s bathroom next to her bedroom on the other side of the home? ? So, in any case, several mistakes have been made by Safe Step in dealing with this family and transaction? [redacted] Bank was the financial institution selected by Safe Step as you have a relationship with them to finance the tubs you sell.? This bank was not selected by the buyer.? ? They have been completely uncommunicative and not responded by my numerous phone calls or letters.? I have been trying diligently to work with both Safe Step Tubs and [redacted] Bank since mid-September with no cooperation in return.The bottom line is that this time you got it wrong.? You have made another error by posting personally identifiable information on this Revdex.com site? ? If Safe Step and [redacted] would please contact me outside of this forum - I have already provided my contact information numerous times? ? I would like a full refund processed immediately for the $10,amount that was i***ropriately financed on the credit card account that Safe Step opened for my aunt with [redacted] Bank.? ? Sincerely, [redacted] ***Poa For [redacted]
We have been attempting to come to a resolution with Mrand Mrs [redacted] on this matter Please see the attached documentsThese documents are the Revdex.com complaint that Mrand Mrs [redacted] filed with the Lower mainland Revdex.com on January We received notice only yesterday that this file was closed In these documents you will see that the ***'s complaints have changed from "we didn't care to do business with them" to "the cost of the electrical was too high" to " We don't have a large enough hot water tank" to "we feel we are a victim of fraud" to "we are not dealing with a USA company" Please read this correspondence as we feel we have been more than fair and very generous with Mrand Mrs*** We have considerable costs to this file and in addition are offering to cover their electrical costs and to cover the cost of a licensed certified plumber to attend their home and consult with them about their hot water supplyWe install roughly 1,units per month across North America and see all types of install situations There is nothing unusual about this install We would prefer to complete on this contract as promised ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***