Safe Step Walk-In Tub

Patient was sold a $26,000.00 walk in bathtub without being fitted for the bath. The tub was installed. First time the patient went to try and use, he was unable to close the door because his legs were too long. He was then too weak to get back out and his nurse had to call 911 to help get him out.

When customer service at SafeStep was called to discuss this problem, they would not even talk to the family. They had their money and no longer cared, not their problem.

One other problem, after installation, water flow to the toilet and to the sink in the bathroom has been reduced. Toilet not flushing as strong, and air flowing with running sink water.

I had a Safestep Tub installed in my home and it worked fine. We didn't use the tub everyday but when we did, tit was an amazing experience. I noticed water stains on the ceiling of my dining room and I contacted Safestep and explained the water stains that were coming from the place where the tub was. I sent pictures of the water damage, I spoke to the installers and finally after a period of 10 months of back and forward communication, someone came and examined the tub. The technician informed me that the there water a line that was not properly connected and it was causing the water to back up and leak through the ceiling. However, the technician turned the hot water on the tub down and now we cannot get any hot water, we still cannot use the tub. I am disturbed to have to write this complaint but I am so disappointed with the non responsive approach Safestep has taken in response to my multiple inquiries. I hope no one that has a Safestep Tub will share the disappointing experience that I have. I am willing to recant my written statement when the proper response is given. I only regret that I don't have names to include.

We really like our tub but we have a problem with the shower will not stay on when we turn it on

The shower experience for my year old mother in law was a total disappointmentThe water controls and the shower head are so far from the 'sit' that she has to stand or have another person with hernot what was requested and promised to getThere is no shower caddie so no place to put toiletries! The installation was not done when promisedHave expressed our disappointment to the Nashville office and returned a missed call from *** *** and have not heard back! Worst experience ever

Purchased an $18k tub from safe step in PA. This particular location closed its doors, thus referring all customers to headquarters in Nashville, TN. Called the number provided (which had changed) in January, to no avail. No response, resolution, or otherwise follow up what so ever for a tub that is leaking into the basement. My assistant called 2/21/17 to be given the run around, called 4 different numbers. The first two did not answer at all during business hours, the second said that I was placed on the "do not call" list and had no record of ever buying a tub. She mentioned that Safe Step Walk-In Tub Co. was not in the business of scamming, even though the situation was expressively hairy from this end. Her head set was having issues so she hung up with no warning. Though she called back later to provide the corporate phone number for secretary to see if corporate office may or may not have a record of the file, she could only guess. Secretary called corporate in Nashville, the service dept. representative said that since they had taken over the store in PA, they've had many issues with receiving paperwork from that particular store. She asked if secretary would fax the contract to their office as they did not have a copy. Their fax number was not working/ busy. Not only was this whole experience ugly and unprofessional, the disclaimer that she had to read at the end was to ensure that if their tub was not responsible they would not be repairing damages and customer is responsible. Now, I've read multiple complaints on their company, (which is by the way, literally ALL that they have. COMPLAINTS) which suggest that this company is notorious for blaming the install or issues on something else that is invalid; Such as the scenario in which they tried to blame rodents which was later found to be false. This company is SCAMMERS! They are NOT professional and are horrible to work with! Save your money and your piece of mind and buy elsewhere!

I purchased a Safestep walk in tub 4 years ago, during that period of time have had to replace the almost all of the tub components, including the lights and switches that control the air and motors, replaced the pump. The tub was adjusted twice, now appears to require another adjustment. Door leaks have had the technicians out to repair in early January and here it is Late February and have not heard a word from anyone other then getting a $ 250 bill..my question is for what?? When calling the main office have had good response, however the last call in December the lady who anwered the call was less then friendly. I am still waiting for them to fix the door and make the adjustment, mean time I have water leaking out on to the sub flooring.

Review: According to my contract with Safe Step Walk-In Tub Co., my understanding is that it has a life-time warranty. I recently placed a call at the beginning of August "2014 for some problems with my Safe Step Walk-In Tub. I was referred to several places, starting with:1. Safe Step Walk-In Tub Co. Corporate Office 1830 Airlane Dr., Suite 4 [redacted], TN 37210 Service Coordinator: Ms. Zakina W[redacted] ###-###-#### Sarah###-###-#### called back on August 5 ,2014. Candice ###-###-#### in [redacted], TN called later. 2. I called Ms. Zakina W[redacted] back on another number ###-###-#### who referred me to [redacted], Inc. ###-###-####3. I finally spoke with "Jesse" who told me that Safe Step Walk-In Tub Co. contracted their installations and repairs with [redacted], INC. He also said that he will come to my residence on Friday, August 8, 2014 to look at my tub. He never showed up.4. I called back again on and Jesse ###-###-#### said that he will come on August 29, 2014 at 1:30P.M. I rushed back from my doctor's appointment and he did not show up at that time. Moreover, he didn't even call nor cancel the appointment.5. I called back again and Jesse said that "Carl" will come out to my my residence, "First thing in the morning." I waited all day long and he never showed up.6. My niece called back for me in an attempt to reach "Jesse" and the call she placed ###-###-#### went directly to his voice-mail.7. Jesse never responded. Moreover, he or someone from his office sent two Latino technicians on Friday, September 5, 2014. The lead technician said, "he could not do the work because he did not have necessary materials to complete the job. My niece told him what Jesse said about how he was going to rectify the problem with the way my tub was installed. She even showed the technicians the pictures of my tub that she sent to Jesse about the problem.8. The technicians saidDesired Settlement: I want [redacted] to uphold the agreement they made as a contractor for Safe Step Walk-In Tub to maintain the Customer's/my Life-Time Warranty. Additionally, I want [redacted] to do the necessary repairs, keep the appointment and be on time.