Safe Tech Alarm Systems Reviews (1)
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Safe Tech Alarm Systems Rating
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Invoice kept changing and new unapproved or invalid charges were added.
Engagement also included setup of *** to all existing speakers in our home, in addition to cameras, doorbell, and alarm setup.
Engagement on Jun 23 was agreed that once all work was done, payment would be done then.
All installed items had issues where equipment would not work as intended and it was difficult to get them back on site to fix their issues.
Took months to get this done and for issues to be resolved, and to this day we still have issues and work to be completed.
Have tried to get them to finish and comply with endless texts and emails, always having to push them on my end to get to the end of the job.
I think they believe I will just get tired and give up and just pay their invoice.
I have asked numerous times to have a meeting with the owner Shawn, but that has never happened, and I have demanded unapproved new charges be removed from their invoice.
My last contact that I started again was yesterday, asking again to speak to Shawn, and was told I would hear back today by noon, but once again no contact.
Yesterday their support rep came on site to fix an issue with their NVR for cameras they set up, as it would not permit us to access the menu. They told me it must be something I did with our monitor to not gain access, again passing the blame off, but as per their inability to set up the equipment properly, I knew it was not us. And as per their tech rep, he confirmed during their setup of the equipment the mouse link was shut off so we were not able to access the NVR admin screens.
We still have issues with the alarm that they caused but refuse to fix, and the *** have not been set up as required.
There is a full email and text trail of all the communication with them, detailing the above, as I always make sure of full disclosure and communication just in case things don't go as planned, which is what has happened here. Attached as much as possible, but there is a lot more.