SafeBasements of Minnesota, Inc.

*** ** *** *** Litchfield, MN July 25, Ms*** *** Revdex.com of Minnesota and North Dakota SRiver Ridge Circle Burnsville, MN *** Re: Complaint ID: *** Dear Ms***,
This letter is in response to the complaint (ID ***) filed by Ms*** ***. Part of Ms***’s complaint was that we were slow to respond to her with test results. However, this entire project was in our system as a sold project to the previous homeowner. Therefore, when we tried contacting Ms*** we only had the previous homeowner’s contact information in our system. Once the new contact information became available to us this was no longer an issue Secondly, the installation of a radon mitigation system is tricky in any home and there are many circumstances that can change or contribute to differing test results. True that our warranty states that we guarantee a radon test reading of or less but in order to achieve this it may require several attempts and adjustments in order to be a successful installation We fully understand Ms***’s frustrations as we are equally frustrated by not achieving those levels. We have spent more than the cost of the installation in attempts to honor our warranty but that is not our main concern. Our main concern is lowering her radon levels to the acceptable level or lower. In fact, we have enlisted the help of the professors at the University of Minnesota, have specialize in this area, to help us find a solution that will work for Ms***’s residence. We were still trying to coordinate with the University when we received Ms***’s request for a full refund (which our warranty does state). We do plan to honor that request and issue the refund but please note that our last scheduled appointment with Ms*** was canceled by her the morning of that scheduled appointment Page As mentioned previously, our intention and goal is to lower the radon levels in that residence, it can be very tricky as there are many possible contributing factors involved and it can be like a puzzle trying to solve and fix the situation. We do feel that we have made every honest attempt to do our due diligence to this residence and were stopped by Ms***’s request and therefore have no other choice but to provide her with the full refund that she has requested We only wish Ms*** the best and hope that the other avenue(s) she has chosen to pursue will provide her with the results that she is seeking. We feel that it is unfortunate that we were willing to go the extra mile(s) to make this another successful installation, and were not given the opportunity from Ms*** in order to make that happen Sincerely, Jesse Trebil’s Safebasements of MN

I'm sorry this hasn't already been taken care ofI will have someone there by the end of the day. Once again I'm sorry for any inconvenience,Jeff ***GM

First of all I don't know where to start there are so many lies in [redacted]'s statement. We never said that we installed drain tile. The bid says there is drain tile already in place. So yes we have called [redacted] a few times trying to collect  because she owes us money for the project. We take...

pride in our work we always shoot for 100% satisfaction. And to see she is calling this a scam is a libel statement. We have been in business for nearly 30 years and have never once not tried to do the right thing. She is basically calling us crooks. And I truly take offense to that. [redacted] signed a contract through us which states the work being done and payment upon completion. Upon her signing this contract she took it upon herself to try and rewrite some things in our contract. Which I consider to be a very crooked thing to do.

[redacted], First of all I would like to apologize. We had every intention of coming out there a couple of weeks ago. Then we had some issues with our hose for the foam. So again I apologize having that happen and not being able to get out there was unfortunately out of our hands. I understand that we...

are planning on coming out to your place this Saturday June 3rd. We strive for 100% satisfaction on every project. And if for some reason you are not 100% satisfied after Saturday. Please give me a call at the office.   Thanks,  Jeff [redacted]  General Manager

Revdex.com:
They did remove the concrete.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Yes, I would like to proceed with a refund.