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SAFEGUARD ALARM SYSTEMS, INC

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SAFEGUARD ALARM SYSTEMS, INC Reviews (1)

We ordered the burglar/fire alarm system and it was all installed by their technicians after the initial first visit. What was strange was the guy who came to the house for first initial visit. He took photos of the house indoors telling us it was too determine placement/location of equipment, even our master closet, which had no equipment installed in it. I noticed the hardwired motion sensors downstairs were no longer lighting up with any motion, and because of painting, we removed them temporarily, noticing they were NOT hardwired at all, unlike the one upstairs. We called for reinstallation, and confirmation that they were to be hardwired, and that that was the only type of motion sensors available, per their representative over the phone. They sent a technician out to reinstall the motion sensors, and check all contacts, and test alarm. After their technician left, I noticed that the motion sensors were still not lighting up downstairs, just upstairs. He also repaired a window contact. I called them back telling them that they were still not lighting up and I'd like a differebt technician to come out to fix it at a time my husband would be home, therefore I'd call back to schedule a a date. The rep insisted ut had to be same technician. The next morning, first thing, same technician called twice and even showed up at my house, even though we had not scheduled an appointment yet, not wanting same technician, and wanting my husband present for the next visit. 3 motion sensors not hardwired, nor working, even though we paid for the initial install, nor wired 2nd visit to install. He just hung them back on the walls, without rewiring. Also, my husband removed the control pads later, to paint, finding them not hardwired either. Problem never resolved because do not want same technician named Jake or something like that...was told he worked there for 10 years.

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Description: Burglar Alarm Systems - Dealers, Monitoring & Service

Address: 272 Enterprise Drive, Houma, Louisiana, United States, 70360

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