Safeguard Business Advantage

This is the seller's contact email: [redacted] His name is Tommy [redacted] Complaint: [redacted] I am rejecting this response because: Sincerely, Esther ***

I have searched the records, and I cannot find an order for Mr*** He can contact me directly at ***@guardianlaw.com

Tommy did work for the company for a little while he has not been with the company for over a year I cannot find Ms [redacted] as a client She needs to provide some more information I have searched the database and it does not show she purchased anything Without any further information, I cannot verify the validity of her concerns What I need to know is if she bought with a partner, what address she purchased under, did she use a different name to purchase, etc Normally, if a client purchases the account will pull up with their name Nothing is pulling from her name to show that she ever purchased anything from Safeguard Until I get more information I cannot respond Thanks,***

Initial Business Response /* (1000, 5, 2015/04/22) */
Contact Name and Title:***
Contact Phone: XXX-XXX-XXXX
Contact Email:***
Thank you for allowing me to respond to Ms***'s ComplaintOn April 13, 2015, I spoke with Ms*** about her purchase, and
informed her the company would cancel her accountThe company is already in the process of honoring her cancellation requestI am a little displeased that MsBowers filed a complaint after we had already agreed to provide the refundWith that in mind, the refund is being processed and she should have it in the next seven days
Thank you,
***

Initial Business Response /* (1000, 5, 2014/11/19) */
Contact Name and Title: ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***
I spoke to Mr*** yesterday, and the company is going to refund him in full

I got the email from SafeGuard on 24/March/the Gentleman's name is TommyThe email said he had some really important tax information to go over with meAfter few times of the phone conversations on 08/ Jun/ I bought the package, I have been told they have great reputations and they are the best choose to do the tax report for meI paid one time over $and they also charges by monthlyHowever, never get the training from themNow I try to contact SafeGuard for my 2015's tax report, I have called SafeGuard many times never pick up my phone and email never respondedI feel it though I was scam out of my moneyNow, I just want all my Money backAnd stop the monthly payment

This is the seller's contact email:...

[redacted] His name is Tommy [redacted].  
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Esther [redacted]

I have searched the records, and I cannot find an order for Mr. [redacted].     He can contact me directly at [redacted]@guardianlaw.com

Initial Business Response /* (1000, 5, 2014/04/29) */
Contact Name and Title: [redacted]
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]
Thank you for allowing me to respond to **. [redacted]'s complaint. I have spent the last few days trying to determine the facts of...

the situation. It does appear,[redacted] purchased the services from Safeguard Business Advantage. It also appears that the representative who was assigned to provide the tax services unintentionally missed his appointment with her. At this point, Safeguard will issue a full refund to Ms. [redacted]. A representative will contact her today.
Thank you
[redacted]
Initial Consumer Rebuttal /* (3000, 7, 2014/05/05) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Though not outlined in the initial complaint, the request was for a full refund, which was to include the monthly fees that have been charged to date, and immediate discontinuance of the monthly charges, as we are not receiving any kind of a service for those fees.
Final Business Response /* (4000, 9, 2014/05/07) */
Ms. [redacted],
I will request a refund of everything Ms. [redacted] paid.
Thank you,
[redacted]

Tommy did work for the company for a little while.  he has not been with the company for over a year.  I cannot find Ms. [redacted] as a client.  She needs to provide some more information.  I have searched the database and it does not show she purchased anything.  Without any further information, I cannot verify the validity of her concerns.  What I need to know is if she bought with a partner, what address she purchased under, did she use a different name to purchase, etc.  Normally, if a client purchases the account will pull up with their name.  Nothing is pulling from her name to show that she ever purchased anything from Safeguard.  Until I get more information I cannot respond.  Thanks,[redacted]

This is the seller's contact email: [redacted] His name is Tommy [redacted].  Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Esther [redacted]

Tommy did work for the company for a little while.  he has not been with the company for over a year.  I cannot find Ms. [redacted] as a client.  She needs to provide some more information.  I have searched the database and it does not show she purchased anything.  Without any further information, I cannot verify the validity of her concerns.  What I need to know is if she bought with a partner, what address she purchased under, did she use a different name to purchase, etc.  Normally, if a client purchases the account will pull up with their name.  Nothing is pulling from her name to show that she ever purchased anything from Safeguard.  Until I get more information I cannot respond.  
Thanks,[redacted]