Initial Business Response /* (1000, 5, 2016/08/15) */
The package was purchased through our company on 5-4-16. Your package had a 30 day money back guarantee on it. You mailed your letter in 2 days too late and no exceptions were made. You the filed a charge back with your credit card company. Our...
company attempted to collect back the funds and then another charge back was filed. At that time our company sent the uncollected balance to our collections company. We have the point of sale and verification call recorded for instances just like this. Our company has done absolutely nothing wrong whatsoever.
Initial Consumer Rebuttal /* (3000, 7, 2016/08/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I bought the travel package thru another company, not Platinum Peaks Travel. I can provide the payment proof.
Also I called to cancel the purchase in 30 days and I followed the instruction to mail the cancellation request. I did send a cancel request in 30 days. I was told as long as the postmark shows within 30 days, it is OK.
The bad policy about the company is they charge people immediately on the phone. But when customers ask for cancellation and refund, they are not allowed to make the cancellation request on the phone, by fax or email. The company give customers hard time for cancellation because there are a lot of complaints about the company's travel packages.
On the internet you can find many complaints about the company I bought the package from and also about Platinum Peak Travel. This two companies have bad reputations for their travel packages and customer services.
Again, I did not buy travel package from Platinum Peak Travel. I did not authorize the company to charge my credit card. I did not give them my personal information and credit card information. The company charged my card without my knowledge and consent.
I have the right to dispute the charge and get the money back from Platinum Peak Travel.
Final Consumer Response /* (4200, 11, 2016/08/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To Revdex.com -
I did not use their service. I did not buy products from the company.
How could the company collect something from me that I did not owe to it? The company is not able to present to me or the public a copy of invoice that bears Peak Performance Travel and that I bought something from the company. Please advise how to not be intimidated by this company. Thanks.
Final Business Response /* (4000, 9, 2016/08/23) */
We have everything recorded. The amount owed to our company has been sent to collections. Have a good day.
Initial Business Response /* (1000, 5, 2015/07/28) */
My company definitely never uses the bait and switch tactic. We wouldn't be in business for 2 years and help over 4,000 people get a discounted vacation if we did. As for your particular situation, We got special permission to sell you the...
vacation, and you were qualified. We go over all qualifications several times on each phone call and would be happy to submit the recording. When the reservations agent told you to call in the morning to confirm you never did. We also went over the policies with you on the phone and so did the reservation agent. We were charged a one night fee for your reservation and worked out a deal that if you would come back and use your vacation then they would waive the fee. The package you bought was non-refundable due to you purchasing 2 days prior to your arrival date. Then you filed a chargeback with your credit card company, and they decided in my companies favor because of the policies that were explained to you. It's a shame that when customer's like yourself don't follow the rules stated, then it all of sudden becomes the companies fault. As for me not calling you back, that is a complete lie, I talked to you several times. You are welcome to use what you paid for anytime before May 2016 or you are welcome to take care of the one night fee and have the difference returned.
Initial Business Response /* (1000, 5, 2016/03/07) */
On January 6th you purchased the package, we were kind enough to hold the package for 9 days so that you would have the money then. On January 6th you were told you had 30 days from that day to write a letter for a refund. We also have the...
verbal contract or recording from that day if you would like to listen to it. When you called me I was trying to explain everything to you and then you became belligerent and the phone call was disconnected. Nothing has changed from that date.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response because I did not purchase my package on January 6th as I explained to the company already I did not have the money to do so. I agreed to purchase the package January 15th when I would have money to purchase the package and the company also agreed I would be able to purchesae the package on that day. So It was agreed I would purchesae the package on January 15th and the money would be charged to my bank account on that day accordingly. This company's contention that the package was purchased on the sixth is their way of trying to scam their way out of issuing a refund on this bogus vacation. I would like to attach the email I have that was sent to me by the company congratulating me for my purchase of the vacation package dated January 15th but do not know how to include it in this response. I will not allow myself to be victim of poor business practices and scams such as this.. We will just dispute this with a court now !!
Final Consumer Response /* (4200, 18, 2016/03/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Ok then thanks for your time and poor business practices!!!!
Your business ethnics will catch up with you !!!
Final Business Response /* (4000, 16, 2016/03/23) */
You are more than welcome to do what you think is necessary. Our company is a third party, so when we do holds for customers that don't have the money right away it is actually a non-refundable package. We have the recording on file and I told you I would be more than happy to play it for you. Other than that there is nothing I can do.
Initial Business Response /* (1000, 5, 2016/02/08) */
We actually called over 10 times to help with the situation and did in fact get in touch with you. We also played the recording of the phone call to you. You filed a dispute with the credit card company so they will handle everything from...
here.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The number you have on file must not be the number you originally called to give the vacation "we won." We can show you our phone records if need be to prove you never called us. You also did not play the recording for us. Also, why would you tell us to write a letter a letter to cancel if we couldn't? Why would Blue Green Vacations tell us it was canceled at one point and that your company called us and we "reopened the account." I want to talk to Mitchell Brooks, he is the one that told us we could cancel within 30 days.
Final Business Response /* (4000, 9, 2016/02/12) */
There was definitely a discrepancy on the phone call. You have filled a charegeback with your credit card company and I'm sure they will take care of it. Sorry for everything. You guys seemed very excited about the vacation on the sales call, Don't understand what happened in the mean time.
Final Consumer Response /* (4200, 11, 2016/02/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My husbands plant is temporarily shutting down and we did not find out until two days after we purchased this vacation. It does not appear as a refund on our credit card bill, but we are more concerned that if we do not ever schedule it, we will be charged a bigger amount because we did not go through the tour and meeting at Pigeon Forge. Will that happen?
Initial Business Response /* (1000, 5, 2016/08/15) */
The package was purchased through our company on 5-4-16. Your package had a 30 day money back guarantee on it. You mailed your letter in 2 days too late and no exceptions were made. You the filed a charge back with your credit card company. Our...
company attempted to collect back the funds and then another charge back was filed. At that time our company sent the uncollected balance to our collections company. We have the point of sale and verification call recorded for instances just like this. Our company has done absolutely nothing wrong whatsoever.
Initial Consumer Rebuttal /* (3000, 7, 2016/08/16) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I bought the travel package thru another company, not Platinum Peaks Travel. I can provide the payment proof.
Also I called to cancel the purchase in 30 days and I followed the instruction to mail the cancellation request. I did send a cancel request in 30 days. I was told as long as the postmark shows within 30 days, it is OK.
The bad policy about the company is they charge people immediately on the phone. But when customers ask for cancellation and refund, they are not allowed to make the cancellation request on the phone, by fax or email. The company give customers hard time for cancellation because there are a lot of complaints about the company's travel packages.
On the internet you can find many complaints about the company I bought the package from and also about Platinum Peak Travel. This two companies have bad reputations for their travel packages and customer services.
Again, I did not buy travel package from Platinum Peak Travel. I did not authorize the company to charge my credit card. I did not give them my personal information and credit card information. The company charged my card without my knowledge and consent.
I have the right to dispute the charge and get the money back from Platinum Peak Travel.
Final Consumer Response /* (4200, 11, 2016/08/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
To Revdex.com -
I did not use their service. I did not buy products from the company.
How could the company collect something from me that I did not owe to it? The company is not able to present to me or the public a copy of invoice that bears Peak Performance Travel and that I bought something from the company. Please advise how to not be intimidated by this company. Thanks.
Final Business Response /* (4000, 9, 2016/08/23) */
We have everything recorded. The amount owed to our company has been sent to collections. Have a good day.
Initial Business Response /* (1000, 5, 2015/07/28) */
My company definitely never uses the bait and switch tactic. We wouldn't be in business for 2 years and help over 4,000 people get a discounted vacation if we did. As for your particular situation, We got special permission to sell you the...
vacation, and you were qualified. We go over all qualifications several times on each phone call and would be happy to submit the recording. When the reservations agent told you to call in the morning to confirm you never did. We also went over the policies with you on the phone and so did the reservation agent. We were charged a one night fee for your reservation and worked out a deal that if you would come back and use your vacation then they would waive the fee. The package you bought was non-refundable due to you purchasing 2 days prior to your arrival date. Then you filed a chargeback with your credit card company, and they decided in my companies favor because of the policies that were explained to you. It's a shame that when customer's like yourself don't follow the rules stated, then it all of sudden becomes the companies fault. As for me not calling you back, that is a complete lie, I talked to you several times. You are welcome to use what you paid for anytime before May 2016 or you are welcome to take care of the one night fee and have the difference returned.
Initial Business Response /* (1000, 5, 2016/03/07) */
On January 6th you purchased the package, we were kind enough to hold the package for 9 days so that you would have the money then. On January 6th you were told you had 30 days from that day to write a letter for a refund. We also have the...
verbal contract or recording from that day if you would like to listen to it. When you called me I was trying to explain everything to you and then you became belligerent and the phone call was disconnected. Nothing has changed from that date.
Initial Consumer Rebuttal /* (3000, 7, 2016/03/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response because I did not purchase my package on January 6th as I explained to the company already I did not have the money to do so. I agreed to purchase the package January 15th when I would have money to purchase the package and the company also agreed I would be able to purchesae the package on that day. So It was agreed I would purchesae the package on January 15th and the money would be charged to my bank account on that day accordingly. This company's contention that the package was purchased on the sixth is their way of trying to scam their way out of issuing a refund on this bogus vacation. I would like to attach the email I have that was sent to me by the company congratulating me for my purchase of the vacation package dated January 15th but do not know how to include it in this response. I will not allow myself to be victim of poor business practices and scams such as this.. We will just dispute this with a court now !!
Final Consumer Response /* (4200, 18, 2016/03/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Ok then thanks for your time and poor business practices!!!!
Your business ethnics will catch up with you !!!
Final Business Response /* (4000, 16, 2016/03/23) */
You are more than welcome to do what you think is necessary. Our company is a third party, so when we do holds for customers that don't have the money right away it is actually a non-refundable package. We have the recording on file and I told you I would be more than happy to play it for you. Other than that there is nothing I can do.
Initial Business Response /* (1000, 5, 2016/02/08) */
We actually called over 10 times to help with the situation and did in fact get in touch with you. We also played the recording of the phone call to you. You filed a dispute with the credit card company so they will handle everything from...
here.
Initial Consumer Rebuttal /* (3000, 7, 2016/02/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The number you have on file must not be the number you originally called to give the vacation "we won." We can show you our phone records if need be to prove you never called us. You also did not play the recording for us. Also, why would you tell us to write a letter a letter to cancel if we couldn't? Why would Blue Green Vacations tell us it was canceled at one point and that your company called us and we "reopened the account." I want to talk to Mitchell Brooks, he is the one that told us we could cancel within 30 days.
Final Business Response /* (4000, 9, 2016/02/12) */
There was definitely a discrepancy on the phone call. You have filled a charegeback with your credit card company and I'm sure they will take care of it. Sorry for everything. You guys seemed very excited about the vacation on the sales call, Don't understand what happened in the mean time.
Final Consumer Response /* (4200, 11, 2016/02/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My husbands plant is temporarily shutting down and we did not find out until two days after we purchased this vacation. It does not appear as a refund on our credit card bill, but we are more concerned that if we do not ever schedule it, we will be charged a bigger amount because we did not go through the tour and meeting at Pigeon Forge. Will that happen?