Safeguard Law Group, PLLC

I have been working with the office since December and have been generally satisfied with what they have done in helping me fix my debt, which was not manageable with my wife's death in June, so it is with great reluctance that I have to file this complaint. I called the office today, October 31, to ask that they not collect the auto debits in November due to a recent surgery on October 25 and the fact I'll be out of work for six weeks. This was handled very professionally by the agent. I then asked about the finance agreement with a financial company, which was established months ago to expedite the settlement because I needed to find out when they would take over. I was informed that due to a missed payment in September that agreement was cancelled. I explained that I received an email from the law office informing me of the bounced payment on September 20. I responded in less than 50 minutes with the reason and since I did not hear from them thought everything was set. I had made 19 consecutive payments since the start of the agreement with the law office, missed the one in September and resumed payments to date. I was told by an agent today that because the person who reached out by email to me only works on the law side, my response was not forwarded to either the consolidation side or the financial company. I was told the only thing I can do now is set up a new agreement and they will not try to fix the situation. I asked if it's the financial company who is the issue and could I work with another company and was told no. I was hoping to get this resolved as the firm has an excellent reputation but it seems they refuse to take any responsibility for not communicating with either me or the financial company. I was told that robo calls were made to my phone but I don't answer calls from numbers I don't recognize but do respond if a voicemail is left.