Safeguard Metal Buildings

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Dear Revdex.com, We would first like to thank Mr*** for his business In addition I would like to apologize for any scheduling issue that he may have experienced Mr*** states in his complaint that he ordered a tall unit and Safeguard Metal Buildings made an error in the
installation of the unit After researching his complaint we learned that an order was submitted by Power Bilt Steel Buildings The following day Mr*** called Power Bilt to revise his order fro a tall to an tall I am in no way suggesting that Power Bilt made any error in the processing of this order, but we can not confirm on our end that the revision was received We have checked our fax log, and email histories prior to writing this email and have not been able to produce a revision for this order That being said, I have attached a copy of the order that we received and then installed at the property of Mr*** As you can view for yourself the order is written as a 9x17xwith a base of Non the less, to satisfy the customers request, Safeguard Metal Buildings will admit that it is wrong, we should have read the and interpreted it as an We have communicated to Mr*** that we will return and cut one foot off his unit, thus making it a foot tall unit In addition we have offered to allow Mr*** to keep the $retail value, taller legs at no charge, Mr*** declined, stating that "the f%ing unit was too tall" To which we gladly stated that we will come to lower the unit This repair will be completed under our scheduling guidelines and will not be charged to the customer or the dealer Power Bilt. Best Regards,

Complaint: ***
I am rejecting this response because: The shop was built under the first contract in not like they stateI paid this job in full and have emails and voice recordings stating they will fix this but haven't they have done some repairs but not completed the jobI
have a receipt for paid in full on 9-26-for $6,total cost was $for the two car ports and metal building built I have a copy but as soon as I stated putting in complaints they pull the copy off their Google driveThe repairs were only going to be completed if I paid more money with them by getting an upgradePretty *** for the fact that this building was built in not as they statedThe second job when they came to do they had no shows taken multiple days off of work and last min change dates for monthsWhen they installed both the buildings and car ports they started at 9pm at night didn’t end until well after 2amThey made plenty of mistakes I provided pictures of the holes when they were installing in the middle of the night and missed the studs with the screwsI do not know how the put that hole in my building but it was built in the middle of the night by themI wasn't baby-sitting them watching their every moveBut since I didn't during that time they also built the wrong car portAgain piss poor planning to build something in the middle of the nightNow jump to when they say they will finish if I extended my car ports with them and then they will do the repairsThey on 9-21-come out at 9pm but were supposed to be there at 10am to noonKept calling no call no show until pm at night they come back the next day with the wrong car port again but had some parts for the repairsThey had the supports for the shop building built a year ago in and the car port that was built a year ago but no tin to fix the leaksThey get me on the phone with *** and blame everything on theft from someone stealing from them in the pastI have this on voice recording the time they start say this is around the 5min markI will attached the google drive account since this application only allows for so many attachments at one timeI have paid I have a signed invoice from the installer I handed cash and a checkMy mistake was believe them that after all these screw ups that they would finish the jobI shouldn’t haven’t paid the last job till they finishedBut they keep coming back saying I owe them money… When and where do they come up with this who knows they accounting for their business practice and job management skills to say at the least is worry someThey send guy that barely speak any English and I think that is where the disconnect lies that and these people are only sub-contractors for them they have no insuranceThey even in their response say they do not check their guys for legal status in the statesWhat makes you think they enforce insurance on the subs that are fly by night? On the note that the supports are optional they are only optional if the car port or building is less than feet tallMy car port in feet and my building is feetWhy should I have to pay for warranty claims as in we only come out if you build more and then we will fix what we neglected for the past yearI would have went with someone else but the car port and building were never finished so not one person out there would touch the work of someone else to be blamed for the shoddy work until the first contractor came back out to finish itThe pictures are of the building here is the google drive account that has invoices and contracts and paymentshttps://drive.google.com/open?id=0B9oZg7PYOyyAMFJqZm1VQVB3RHcHoles in Tin I did a shot from side of the shop where they did this on multiple piece of tin.Deleted the Invoice right after I started this complaintHere is a screen shot of the invoice they removed showing my payment back in 9-28-2016Audio filehttps://drive.google.com/open?id=0B9oZg7PYOyyAUV9DVm1FS0FrSWcAlso Have attached it since this is now a pdf
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***While I disagree with comments in the message regarding the cause of the leaks, the problem was in fact resolved by the dealerRegards, *** ***

First and foremost, Safeguard Metal Buildings would like to apologize for extreme delay that it took to have the repairs doneThe dealer did mention to us about the repairs that we were needed to be doneWe had an installer in the area so that they could go and fix the repairsOnce the
installer called the customer, the customer had told them that the dealer had gone to fix the repairs for himThe dealer had told us that the leaks were not coming from the roof, but from underneath the bottom rail due to having another building next to itThe dealer did recommend him to put a drain pipe around the building so the water would drain around the buildingOn January 27, I spoke to the dealer and he did confirm that all the repairs we fixedNow, if Safeguard has to pay for any repairs that are needed to be repaired Safeguard would have to pay the dealer for taking their own time to go and fix the issues.Thank you,***

Complaint: ***
I am rejecting this response because:I did not revise the contract the following day, it was the same day within a hour time frameThe sales rep gave me measurements, I checked them and returned to here the correct height and then I signed and returned the contract same dayI have enclosed the contract here, as I did to SafeguardI have a minute conversion with *** trying to pass the buck to the sales repThat's not rightThe sales rep did her job and customer service failed her and myself.
It's your fault SafeguardGood, fix it in a timely mannerThat's all I asked for and got bulliedPlain and simpleWhen it's repaired and I got what I paid my hard earned money for I will respond accordingly
Regards,
*** ***

Let me start off by saying that Safeguard Metal Buildings takes pride in the quality of our work. All work performed by SMB carries a year workmanship warranty. If it can be shown that we made an error we will simply, replace the damaged materials, as we are a manufacture of the materials used, this is the simplest method to resolve issues. We do however need some evidence to suggest that the issue was created by our hands. In this situation we called the customer to collect an unpaid balance from a unit that was ordered in July of 2017, not August of 2016. When we made contact to collect the unpaid balance he stated that we would pay the balance once we finished the unit. Given that there are no notes suggesting that a repair had been filed, we inquired as to the issues with his unit. He stated that the unit didn't have all the needed braces, we explained that the braces were offered as an additional option at he time of his first purchase, since that date we changed an internal policy and now include those at no charge as a selling tool. He then changed his issue to "holes in my unit from it being installed at night"We asked for photos of the issues so we could see what had taken place. Photos where sent to my office on Oct 2017. The photos have been looked over in great detail by several folks in our office and we simply can not make up any reasonable situation that would have caused these holes to have been made by our installation staff during the installation process. One photo clearly shows damage to both the sheeting and the trim. Trim is installed on our units as the very last step, they are shipped in different locations of the trailer. This damage clearly took place after the trim was installed on the unit as both the trim and the sheeting are damaged in the same place. That could not have happened in transport on the trailer as these two pieces of material where located feet apart during transportation, an addition these materials are steel, it would take a great amount of force to penetrate a steel panel, I do not believe our men would have had the physical strength to have created these holes. The hole that is currently present had to have been made after the trim was installed on the unit, as both the trim and the sheeting where damaged at the same time as the damage lines up perfectly. This can easily be seen in the attached photos. There was enough pressure to this unit that some object was able to penetrate the steel panel. I do not feel my men are capable to create this much damage by hand or with the hand tools they had on site. I showed this photo to my staff here at my office also. I had people look at the photos, and I asked this question. What made that hole? stated, "its been backed into", the other stated "a car hit it". It surely appears to everyone on our end as though this unit has been backed into, when coupled with the fact the the photos also shows building materials being stored outside the unit, within feet of the damaged location, and the fact that we never heard a word about an issue until we tried to collect his balance, in addition to the first issue being braces, then once that was explained the issue became holes in the unit, he just are not confident that this issue is our issue. We feel that the hole next to the garage door could not have been made by my men during installation after dark as claimed. Had the claim been that the unit was backed into by our crew because it was dark, I would have an entirely different outlook here, but the claim is that the damage accrued while being installed in the dark improperly. We do not feel any evidence had been provided to suggest anything other than this unit was damaged after it was completed as both the sheeting and trim are damaged in the same location. In addition the second photo has not reveled any damage, and this issue was only mentioned after a collections call was placed by my staff. I also think it is worth noting that Mr*** states that this repair has been open for over a year, the order to make an addition to his unit which was installed a year ago and "still not completes" was placed on 7/31/2017. Mr*** states in his complaint to "take your money and run" but he himself did not do so. As of July of this year this gentleman was still placing orders with our company, it was not until the payment was requested that the issue started being reported. If Mr*** is willing to provide additional information to verify his claims we will be happy to repair any and all issue that we have made, we do require that the balance is resolved prior to our company investing additional time and money into his unit. I am very sorry to have to take this position, but I simply can not agree that this issue is our issue as we have no evidence to supports that. I am again very sorry that any SMB customer is not 100% satisfied, but do feel as SMB has performed our end of this agreement

To Whom It May Concern, I am in receipt of the complaint filed by Mr***. He states several things in the complaints, some of which I will address in this response and others that I simply will not give credit to by offering a response. I will simply address the issues which I feel are pertinent to resolving the over lying issues that the complaint detailsI have attached a photo copy of the exact sheet of paper that was in the hands of our crew when they installed Mr***’s unit. The balance due at installation is listed as $1583.30. It has a stamp placed upon it which was placed by my staff after the unit was built and the crew returned to our office. It states PAID 10/02/$check # 587. Please note it does not state PAID IN FULL as it would if it was indeed paid in full. Additionally I have included a copy of the invoice that Mr*** states verifies that he owes no money to Safeguard Metal Buildings, please note that the form itself is very similar, but the hand written portions are not. I will not make assumptions as to how this differences took place, I will only point out that there are differences including the hand written words “paid in full” not the stamp that you can see per the first invoice supplied, is our company policy. The next form that I have attached is what we call the CREW SHEET, the crew sheet is a form that we use to for several things in our office. First is serves as a list of whom my crew is to be serving and on what date we are expected. Once the units are complete and the crew returns to our office, hopefully holding the payments of our customers, we use this sheet to record what was paid by whom. As you can see from the crew sheet, Mr*** *** was the 4th stop of stops for that trip. The crew sheet also indicated that a payment was made by check # in the amount of $You can also see that the “amount owed” column states that $is owed. Simply math would indicate that a bill of $was sent out for the unit. $was paid by check number 587. $- $= $which has yet to be paid. Mr*** in his complaint refers to a bill form 2016. As you can see every piece of documentation provided is dated 2017, I do not understand why Mr*** only refers to the bill when the bill is the only one in question I have also included a copy of the very check #for the $as I describe in this reply for your verification purposes. In addition to the financial aspect of this complaint, Mr*** also states that his unit has holes which were created by our men while installing the unit in the darkIn his last complaint he include pictures of the issues, they are the same pictures that had been supplied weeks ago, however this time Mr*** circled the issues. I am very glad that he did, as these issue are so small that it was required for them to be seen at all. Two of the holes may have been created by my men. I seems that the best remedy for these issues would be to install a screw in the location where one is missing, and install a screw with a larger washer on the second issue that I will agree could have possibly been created by my men. Even though the best fix for these two issue would be resolvable by placing two screws in an envelope and mailing them to the customers to be installed. The installation would literally take seconds and cost pennies. But Mr*** has requested that the entire 21’ long x 3’ wide panel be removed and replaced. This seems alike like being asked to tear down and rebuild the entire house after a light bulb blew out, or totaling a car after it has a flat. In construction, if a carpenter bends a nail that is being driven in, they do not disassemble the entire roof and start over, they pull out the nail and drive in a new oneI feel this is a very applicable fix for this situation. However, as my company has invested so much in our name and reputation we will be happy to waste our time and money if it will help to resolve the complaint filed by Mr***. This offer is contingent upon the balance that is owed being paid prior to any repairsAs for the damage that is present on the front of Mr***’s unit, I still see no possible way that this damage was created by our men as it is stated in the complaints and negative Revdex.com reviews, google reviews etc. For this damage to have been created by a human hand, after after installed, with only a drill, a shear and a level seems impossible. It seems very likely that it was backed into by some sort of a trailer. This statement is supported by over years of combined experience in this industry and the fact that there are several other scratches dings and dents in that particular side of the unit which have not been mentioned in any of the several complaints filed. If the scratches and dents where not made by my company (and I feel confident had they been they would have been included in these several complaints) they were made by some else, this tells me that this unit may not have lived the easiest of lives as it has many scratches dent and dings. I cannot assume that all the other damage was made by objects and or people but they could not have possibly created this hole in the steel. I also cannot assume that our men installed this unit, installed the trim, and then put on a straight edge shoe of some sort that he must have had hidden in the truck somewhere, then kicked the unit, then hid the shoe again. All of this so he would have to return and pay to repair this damage himself I understand that these last few lines seem a little off the path, but we are literally trying to making up situations that would make sense as to how our men made this 4” long gash in this Steel panel. We have not been able to come up with a single reasonable situation which deems this our fault. We feel that when you couple the facts shown within this reply, the fact that the first issues reported by Mr*** only took place after we placed a collection call to Mr***, on top of the first complaints being about lack of braces, then it became holes which are simply a screw that is missing or could have been removed very simply, then the talk about payments from when the issue is the invoices, this all really seems to be getting out of hand. In closing upon the balance being resolved, SBS will agree to either fix the holes with larger screws, per our scheduling process which is a 2-week process, or we will upon a $balance, mail to Mr*** the two needed screws which he will need to install himself, this is a three day process, mail today should be on site in three days on the fourth day Mr*** issue has been resolvedOr after the balance has been resolved, in the name of customer service, as the only way to resolve this issue, SMB will replace the two sheets of sheeting which are on the sides of the unit, that may have been damaged by our men during installationBest Regards,

I am updating my previous complaint. Safeguard resolved the order and I was upgraded in for the missed schedule. I would like to thank you for addressing the issue quickly. Building was assembled quickly. Looks great!

Complaint: [redacted]
I am rejecting this response because:I've been asking for over a year to get panels and supports fixed on a building that was built in 2016.  They SMB kept calling me about a bill in 2016 that was paid in full.  They refused to complete work that was paid in full until I asked about getting extensions in July of 2017 that is currently paid in full.  The thought process that this is just a flat tire is ludicrous at best.  If you put a hole in sheet metal the only fix is to replace the panel.  This is standard practice in the industry.  Keep in mind they said I told them about the issues and even e-mailed them and they said they had 7 people look at them.  I think those 7 people along with their company didn't want to respond the problems at hand till they seen another pay day in sight.  I never said the whole building has to be replaced but having a larger washer and screw will not resolve this problem they completely missed the stud.  There is nothing on the back side to screw to.  This has happen all over this building.  They again built this in the middle of the night and my guess were rushing to get it done to get home. They had their trailer with their equipment for when they brought the tin for the building and supports and uprights. When you rush things you make mistakes it’s obvious that mistakes were made and they refuse to respond in a timely matter say they never spoke to me when I have them on recording that I did and they throw up their hands saying I owe more money.  This cat and mouse game they are playing they are well experienced in.  They need to own up and resolve these claims.  Some items cannot be repaired and require replacement if you put a hole through a piece of glass do you try to glue the glass back together or if you made it too small for the window frame do you just make the trim larger so it doesn't match the rest of the windows?  No you put the correct part or replace the part with the correct matching good part.  Their method is wanting to put fixaflat in the tire and go on with your day.  But fixaflat is only a temp fix.  Another thought process is if you bring in your car to get the oil changed and they strip out the oil pan well the oil change shop want to get out of it as cheaply as possible either by not fixing it or doing it half assed like putting a bigger bolt into the pan and call it a day.  But the proper fix is to make the customer whole and whole by what they came in with they left with exactly the same or to replace the oil pan. Now let’s move on the zinc plating for the car ports they say that everything they have only comes with a 1 year warranty but on the flyer in the previous complaint sent shows 20 years.  I cannot get them to come out for simple repairs that were caused during installation why do you think they will honor a 20 year warranty.Now the only excuse they have currently that yes we do have problems with our build quality multiple times but we are going to make up another excuse and not perform repairs.  Each and every time I have shown I’m correct and they back track.  What’s next?  Oh let’s blame the customer for the crappy install or maintenance with this quote “If the scratches and dents were not made by my company (and I feel confident had they been they would have been included in these several complaints) they were made by some else, this tells me that this unit may not have lived the easiest of lives as it has many scratches dent and dings.”In regards to their nail solution about driving one in the wrong spot or gets bent.  Some items yes you can do that But if you drive a nail through let’s say your shingle roof a cheap repair would be to put caulking on it.  But the caulking isn’t going to last the same amount of time as the entire roof and will become an expense of the homeowner once every year to re-caulk the hole created.  Proper fix would be to replace the tar paper and shingles affected.  This isn’t a flat tire or a broken or burnt out light build and I’m not accepting the fix that this is small multiple holes because they missed the supports this is a newbie mistake is someone in a hurry.  Around each location where the screws are put in they scratched the hell out of it when putting the self tapping screws in.  Best way I can describe is when in [redacted] he was missing with the impact gun and then accidentally went down the side of the car on the fender that has happen with the building.They earned the negative reviews I’m not the only one that has posted negatively about this company this is a common trend to blame everyone except themselves.  In the voice recording they blame another manager that used to work for them and another company that they stole money from them.  Again how is this my fault I’m just the customer.  I bought something I expect it to perform correctly from DAY ONE not have to threaten go out of my way to get something resolved.  I have taken so many days off for their incompetence on no shows and not the correct parts.  This is why we are here today on the Revdex.com hashing this out is because they REFUSE to back their WORK and WORD.  They said in their response on 10-25-17 that there was no notes for repairs but why is it on their invoice for repairs for both the car port and building?Only here at the Revdex.com have I gotten some sort of response saying we will fix only for more money see a pattern here?   I certainly do.  Even their work orders show that repairs were needed for the 2016 build.  I paid the second 2017 bill in full.Now let’s move on to this build 2017 the carport roof wasn’t put on correctly shown in the past picture on how on day one that the whole thing is off by 8 inches.  Still haven’t heard any response on that repair nor at this point do I expect anything different since History always repeats itself. It’s sad but true.  These issues above are the main reason they lost their dealer in Springtown, TX.  You run your business like this and you lose dealers.  In fact they do not have any left in the area because of this.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

From: *** *** [mailto:
Calibri, sans-serif;">From: *** *** [mailto:***] Sent: Thursday, July 31, 2014 4:57 PMTo: infoSubject: Resolution to *** *** *** complaint
 
Good afternoon,
This is *** *** manager of Safeguard Metal Buildings, I have received a complaint and I just want to inform you guys that I and two employees of the shop did go to *** *** location to finish the job. Before he posted this complaint I have been talking to him to schedule to have an installer show up on the weekend and finish the building, but I did not have any installer available so I decided to go and do it myself with the help of two of my employees. We showed up on July 26, 2014.
 
If you have any questions feel free to email me at ***
 
] Sent: Thursday, July 31, 2014 4:57 PMTo: infoSubject: Resolution to *** *** *** complaint
 
Good afternoon,
This is *** *** manager of Safeguard Metal Buildings, I have received a complaint and I just want to inform you guys that I and two employees of the shop did go to *** *** location to finish the job. Before he posted this complaint I have been talking to him to schedule to have an installer show up on the weekend and finish the building, but I did not have any installer available so I decided to go and do it myself with the help of two of my employees. We showed up on July 26, 2014.
 
If you have any questions feel free to email me at ***