Safeguard Properties, LLC

Safeguard Properties is in receipt of complaint ID ***As part of our core business, at the direction of our clients, Safeguard performs inspections (known as “occupancy inspections”) to assess a property’s occupancy status for mortgage servicer clients when a borrower is delinquent in
mortgage payments. For both the protection of the mortgagee’s (bank) collateral property and the benefit of the surrounding communities in which defaulted properties are located, it is critical to identify defaulted properties that have gone vacant, as vacant properties can deteriorate quickly, causing neighborhood blight and attracting unwanted, and sometimes dangerous, activity. Rights pursuant to individual mortgage agreements give mortgagees (for themselves and through their agents) the right to protect and secure their collateral property in the event the property is vacated by the borrower. Additionally, at the direction of our clients, Safeguard performs preservation services, such as shutting off water to prevent damageShould a line break, water damages would be catastrophic to a vacant property, as no one would be there to discover the leak immedieately and a water intrusion can cause much damageOther preventative measures such as winterizations (to protect the property from freeze damage), roof repairs, etcare completed to prevent the properties from sustaining any damages as a result of being vacantIf a property is deemed vacant by a Safeguard inspector, the inspector is required to affix a “Vacancy Sticker” to the front door of the property, notifying the borrower that the property has been deemed vacant and to please contact Safeguard if the property is not vacant (and a toll free number is provided). If the inspector deems a property vacant and affixes the Vacancy Sticker, he or she is required to take a photo of the Vacancy Sticker affixed to the door. Regarding the *** property, at the direction of her mortgage company, we performed regular monthly occupancy inspections between July and September In review of the inspections completed in August and September, the vacancy sticker was affixed to the front entrance to the *** property and is evidenced in the photos provided to the lender resulting in the subsequent work orderDuring the completion of the work order, the independent contractor did place a lock on the interior of the garage door at the direction of the work order, and affixed an additional sticker on the exterior of the property advising of entry and water status (please see attached copies of the stickers and note they state vacant not abandoned). Upon review of the work order, it was found that the independent contractor failed to provide required photos of the attic and roof of the property and returned on a follow up order to provide such at no additional costRegardless, it was erroneous for the independent contractor to visit the property and to move any personal property remaining on the interior of the property. On or about September 21, *** *** called our customer service department in regards to the garage door, and the customer service representative sent a request to our client regarding the complaintOn September 25, a voicemail was left for *** *** A note in our system shows that Mr*** returned the call on September 30, and the original customer service rep was not in the officeOn October 1, 2015, a note in our system from the customer service repnotes that a voicemail was left and with directions on requesting the invoices for the out of pocket expenses, and to transfer to management should Mr*** call back againThe next note in our system is on October 5, 2015, the note states that a standard release and settlement agreement was forwarded to *** * *** *** to address their out of pocket expenses Upon receiving an email from *** *** on October 14, with the invoice for the repairs to the storm door a new release and settlement agreement was forwardedA concern was expressed regarding the wording of the release and the date of service was added and the edited release was forwardedUpon receipt of the executed release, a check will be forwarded to the ***’s to compensate them for their out of pocket expenses.Upon receiving the complaint and alerting our client, they have requested, and Safeguard has updated the property file with a request for “no-contact inspections” moving forward, as the inspections will continue until the account is brought current per the standards and requirement of the Federal Housing Authority and as agreed by the ***’s in the mortgage security documents. Additionally, Safeguard notified the independent contractor of the errors, and our vendor management is reaching out to them to ensure that proper training has been received, and if there is another issue they will not receive any further work

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I have provided all tangible information to Safeguard Properties for them to take a step in improving the situationThey have chosen not to. Safeguard Properties still to this day, has yet to put forth any tangible blueprint to help eliminate their illegal and criminal behavior or address the problem. Illegal and criminal behavior is a way of life for Safeguard PropertiesSafeguard Properties knew for a fact, from the very beginning, that the property was NOT vacant, they use that excuse to try to protect themselves from legal liabilitySafeguard Properties has a very long track record with many many complaints from people stating very similar or worse than my experienceThis is NOT an isolated incidentSafeguard Properties have exhibited no genuine commitment to stop their illegal and criminal behavior against innocent peopleWhat is Safeguard Properties’ plan to stop breaking the law, violating innocent people’s rights, property and privacy?
Regards,
*** ***

The only information the claimant has provided is a website that does not describe any damage.  We have directly asked what actions are needed to resolve the complaint and have received no response.  Once the claimant provides this information, we will be able to move forward to resolve this complaint.

On or about February 19, 2014 an inspector reported this property to be vacant and all utilities off.On or about February 21, 2014 a secondary door was secured to allow access for future interior inspections while the property is vacant.    Property was to be winterized also to...

protect the pipes from the elements, but [redacted] and [redacted] came to the property advising that although they were not currently staying at the property they would be moving back in.  Photographic documentation from this work order does not show any of the items the claimant alleges to be missing were present.The next interior work order was not until on or about September 8, 2015 to complete a winterization.  Property was still vacant and utilities were off.  Photographic documentation from this work order show some items that were present 2/21/14 were no longer present, but none of these items are included in the items the claimant alleges to be missing.  The property did seem to be in disarray compared to the previous photos, but as there were no interior work orders through our company in-between 2/21/14 and 9/8/15 I have no way to know what may have occurred.  On or about September 28, 2015 the independent contractor returned to take additional photos that we require on a winterization.The claimant only demanded the items that she alleges to be missing be returned, but the independent contractor reports the items were not present upon arrival and nothing was removed by them.  The claimant refused to file a police report so that a proper criminal investigation could be completed.The claimant is unable to provide proof to support ownership.  No proof has been provided as to who may have removed the items if there were in fact present in this property.Safeguard extended an offer in good faith to resolve the claim. The claimant has accepted Safeguard's offer in good faith as settlement on this claim and signed a release and settlement agreement.

Safeguard is in receipt of complaint ID #[redacted]. Safeguard, at the direction of our clients, performs inspections (known as “occupancy inspections”) to assess a property’s occupancy status for mortgage servicer clients when a borrower is delinquent in mortgage payments.  For both the...

protection of the mortgagee’s (bank) collateral property and the benefit of the surrounding communities in which defaulted properties are located, it is critical to identify defaulted properties that have gone vacant, as vacant properties can deteriorate quickly, causing neighborhood blight and attracting unwanted, and sometimes dangerous, activity.  Rights pursuant to individual mortgage agreements give mortgagees (for themselves and through their agents) the right to protect and secure their collateral property in the event the property is vacated by the borrower.  In many cities, the bank is required to secure a vacant property and/or register the property with the city as vacant, and there are fines for failure to do so.  Regarding [redacted] property, at the direction of her mortgage company, we performed regular monthly occupancy inspections between November 2012 and September 2015. On December 24, 2013 our inspections group received a call stating the property was vacant and a vacancy re-check was completed. Based on that information a work order was opened to complete an initial secure and winterization. When the contractor arrived they reported the property as occupied due to lights on, garbage in cans, personal property present, and snow maintained. They did not complete any work at the property. Safeguard received several calls from [redacted] realtor requesting the winterization be completed regardless of the property status. A new work order was opened containing the information obtained from the realtor and the property was found frozen on arrival. Safeguard did not cause the damages to the property.  [redacted] has since filed a claim with her insurance company and the repairs have been completed.  The last entry into [redacted] property was on December 26, 2014. This inspection was completed in the presence of [redacted] and is evidenced by the attached form signed by [redacted]. This inspection was completed by the same company that completes the monthly no-contact inspections from the street. [redacted] did not call into Safeguard, or advise the individual completing this inspection, regarding any concerns for her safety.Safeguard previously worked with [redacted] to resolve a complaint. The attached release and settlement was signed by [redacted] as a good faith gesture to resolve her previous claim. Safeguard was unable to determine who removed the appliances from [redacted] property and resolved the claim with her in good faith. On September 8, 2014 a flag was placed in our system to complete only no-contact inspections and to cease all other preservation services at [redacted] property, as the inspections will continue until the account is brought current per the standards and requirement of the Federal Housing Authority and as agreed by [redacted] in the mortgage security documents.  Safeguard had no work orders for the month of October 2015 and no representative from Safeguard visited the Velleman property in the month of October. Safeguard receives work orders from our clients and has no access to account information. [redacted] will need to resolve the billing for October with her lender directly to obtain the information regarding billing to her account. All work performed for our client is contractually confidential and work product. The release of the information can only occur at the written request of the client or subpoena. If [redacted] is represented, she should forward this communication to her attorney as the code of ethics requires all communications be through counsel.

We have reviewed the website and it contains no allegations aside from placing a sticker on the property.  This is requested by our client and perfectly legal.  A phone call was received and the claimant refused to identify themselves.  As we could not verify the identity of the caller, they were instructed to call their mortgage company directly.  No call was made prior to the subsequent visit to the property.  On this subsequent visit, no work was performed.We have asked for documentation to support a claim and a demand on how to resolve.  To date, we have not been told what action we performed that has triggered this claim.  The only action made by the claimant to assist us in resolving the claim has been to look at the [redacted] website.  This does not provide us any direction and we have communicated that.  The only response is that we have been given what we need.  Further communication through the Revdex.com has shown similar comments.  The visits made to the property were legal.  The claimant seems unwilling to cooperate with us to resolve the claim.

Safeguard is in receipt of Mr. [redacted]’s complaint and take these type of complaints very seriously. Safeguard is an Ohio-based company. In business since 1990, Safeguard employs more than 1,500 individuals nationwide. Safeguard has a proven record of working with our clients, communities, and...

civic leaders throughout the country to combat blight brought on by the housing crisis. Safeguard has tirelessly worked on behalf of our clients by creating working relationships with the communities in which we serve. We have senior members of our leadership team that sit on the boards of community outreach groups; we host national conventions with the primary purpose of collecting and reinforcing the behavior and guidelines that preempt neighborhood deterioration; and we participate in industry and investor feedback panels where the focus is to build best practices to protect and preserve the houses that make up these communities.  In all that we do, our primary focus has and always will be to protect our clients’ assets from decay, perform services in a consistent and high-quality manner, and ensure that the communities we serve are protected. To this end, we have created open lines of communication between our clients and code enforcement officials to ensure compliance issues at properties under our management are correctly mitigated in accordance with local standards, and we inform local contractors of existing code compliance issues, current problems, or potential hazards to foster a proactive approach to preserving and maintaining properties.

As part of our core business, at the direction of our clients, we perform inspections to assess a property’s occupancy status and general condition for mortgage servicer clients when a borrower is delinquent in mortgage payments.  For both the protection of the mortgagee’s collateral property and the benefit of the surrounding communities in which delinquent properties are located, it is critical to identify vacant properties, as vacant properties can deteriorate quickly, causing neighborhood blight and attracting unwanted, and sometimes dangerous, activity.  Rights pursuant to individual mortgage agreements give mortgagees (for themselves and through their agents) the right to protect, secure and repair their collateral property, or remediate code violations in the event the property is in default and vacated by the borrower prior to foreclosure.  
 
Safeguard does not own any of the properties, but rather performs property preservation services at the direction of its clients (which include both private mortgage lenders and government-sponsored entities) which are on a per order basis. The individuals that completed services at the subject property are independent contractors, and are not employees of Safeguard Properties Management, LLC, with the exception of the Field Quality Check that was ordered and completed as a result of the poor performance of the independent contracting company.
 
In regards to Mr. [redacted]’s complaint, Mr. [redacted] alerted City officials to the issues with the preservation work being completed at the neighboring property and the City alerted Safeguard to the issues and violations caused by the poor performance of the work.  Safeguard received the Revdex.com complaint on Saturday August 27, 2016. Mr. Wisher contacted our corporate staff on Sunday August 28, 2016 at 9:08pm. On Monday August 29, 2016 our field Quality Control Representative visited Mr. [redacted]’s neighboring property and reviewed the deficiencies with the work performed and contacted the independent contractor to return to the property and correct the deficiencies. He again visited the property on August 30, 2016 to document the progress of the remediation. On August 30, 2016 our legal department opened a legal claim file to review the corrective action and to discuss the deficiencies with the independent contracting company. The independent contracting company has admitted to all the complaint’s points and set weekly meetings to improve their quality performance. Additionally they have been set up under a performance improvement plan within our vendor management network to ensure this doesn’t happen again.
Photos of the property are attached to show that the deficiencies have been corrected in regards to the neighboring property. The crew has been placed under corrective action to ensure that the neighboring properties are respected during the completion of preservation services. In the event that Mr. [redacted] has any further issues with any crews at the property or the quality of the services provided to the neighboring property in the future, we would like to provide the following direct contact in the legal department to ensure that any issues are dealt with in a timely fashion.
Linda B[redacted]
Paralegal
(800)825-8306 ext. 1377
[email protected]

Safeguard Properties is in receipt of complaint ID #[redacted] Safeguard's database is searchable by proprty address and no address for the property in question was provided. We would like to request the address of the property so that we may better address [redacted] concerns and formally open a...

legal claim so that a full investigation of the issues can be formally reviewed and addressed. Thank you.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Safeguard has requested 30 days to resolve this issue. I accept the 30 day timeframe, however, I do not consider this complaint resolved.
Regards, [redacted]

Safeguard is in receipt of complaint ID#[redacted]. Safeguard is an Ohio-based company. In businesssince 1990, Safeguard employs more than 1,500 individuals nationwide. We take complaints of thisnature very seriously. Safeguard has a proven track record of working with our clients, communities,and civic leaders throughout the country to combat blight brought on by the housing crisis. Safeguardhas tirelessly worked on behalf of our clients by creating working relationships with the communities inwhich we serve. We have senior members of our leadership team that sit on the boards of communityoutreach groups; we host national conventions with the primary purpose of collecting and reinforcingthe behavior and guidelines that preempt neighborhood deterioration; and we participate in industryand investor feedback panels where the focus is to build best practices to protect and preserve thehouses that make up these communities. Our primary focus has and always will be to protect ourclient’s assets from decay, perform services in a consistent and high-quality manner, and ensure that thecommunities we serve are protected.As part of our core business, at the direction of our clients, Safeguard performs inspections (known as“occupancy inspections”) to assess a property’s occupancy status for mortgage servicer clients when aborrower is delinquent in mortgage payments. For both the protection of the mortgagee’s (bank)collateral property and the benefit of the surrounding communities in which defaulted properties arelocated, it is critical to identify defaulted properties that have gone vacant, as vacant properties candeteriorate quickly, causing neighborhood blight and attracting unwanted, and sometimes dangerous,activity. Rights pursuant to individual mortgage agreements give mortgagees (for themselves andthrough their agents) the right to protect and secure their collateral property in the event the propertyis vacated by the borrower. In many cities, the bank is required to secure a vacant property and/orregister the property with the city as vacant, and there are fines for failure to do so.Regarding the [redacted] property, at the direction of her mortgage company, we began performingrequested occupancy inspections as early as December 2012. All of the requested inspections returned aresult of occupied until the inspection completed on or about May 22, 2015. During the inspection it wasdeemed to be vacant due to tall grass, lawn not maintained, and no activity since the last inspectioncompleted in April 2015.As a result of the occupancy determination, on or about June 11, 2015, our client requested a workorder to maintain the lawn (or provide bids as needed for overgrowth, gain entry through one entrance(to allow constant access to the homeowner through additional entrance(s)), and complete a propertycondition report. The independent contractor completed this work order on or about June 12, 2015 andon arrival determined the property to be vacant. During the completion of the work order theindependent contractor reported all utilities off, provided bids to address the lawn overgrowth, and toaddress other reported damages at the property. In the course of the work order completion photoswere provided to document the condition of the property as well as the items present. The lawn moweris documented to be present on the exterior of the property and all items located in the interior of theproperty were in disarray and we were unable to determine if the other items claimed to be missingwere present.Based on the reports and bids provided to our client they issued another work order requestingadditional bids from a different independent contractor to address the lawn overgrowth and addressmold issues found at the property. During the completion of the work order on or about July 1, 2015,the lawn mower is found present and the property was found secure upon arrival. The interior itemsappear to be undisturbed in the photos supplied with the work order.On July 5, 2015 Safeguard received a call from [redacted] regarding the preservation services. Hisrequest was forwarded to our client and our client requested he contact them directly regarding thepreservation services. Mr. [redacted] called again on August 2, 2015 requesting access to the property. OnAugust 8, 2015 a message was left at the number provided by Mr. [redacted] to call our client directlyregarding access and preservation services and their number was provided.On or about August 10, 2015 a regular monthly condition inspection was completed at the request ofour client. The report and photos clearly show the locks and lockbox removed from the door, lying onthe front porch, and the door open. The inspector did not enter the property as the property was nolonger secured and it was unknown if anyone was inside. The report was forwarded to our client asdirected by our contract. Safeguard completes work on a per order basis and reports directly to ourclient. Safeguard does not contact anyone other than our client without a request to do so.Based on the inspection report our client requested a work order to re-secure the property and reportany new damages. In review of the photos from the work order completed on or about August 20, 2015items on the interior appear to be disturbed or moved and the lawn mower is no longer present. [redacted] mentions there were no problems prior to the entrance of the property at the request of ourclient. Our records show the property was occupied prior and likely monitored daily and less likely to bevandalized.[redacted]’s first call into Safeguard is documented on October 20, 2015 and she was advised at thedirection of our client that the mortgagor would need to contact them directly for access. Based on thecomplaint information provided to our client, a legal claim was opened to address [redacted]’sconcerns.Safeguard cannot control what happens at vacant properties between the orders requested.Unfortunately it appears that [redacted] is the victim of a burglary that occurred in between workorders, and should follow up with her local law enforcement. During the investigation of the legal claim,the above information was reviewed. [redacted] was forwarded a letter regarding denial of liabilityregarding the missing items on December 1, 2015.Lawn services were performed as directed by our client, we can only perform services at the directrequest of our clients. The file was reviewed thoroughly and the work orders where performed asdirected by our clients.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may...

update it before sending it.]
Revdex.com:The business contacted with me and ask me for more information , which I have sent to them on 8/16/2017 and they told me they will investigate my case 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Safeguard has failed to meet the minimum expectation of the complaint, as indicated in the desired resolution.It should be noted that Safeguard's response to the complaint contained inaccurate contact information (provided by Safeguard's legal department) which draws into question their entire 'response'.A previous open dialog between upper executives at Safeguard and myself ended after I received the Revdex.com response. They failed to respond to multiple email and phone messages when prior to receiving the Revdex.com response responses to email inquires were made by Safeguard within 1 business day (it has now been 4 business days).If Safeguard claims this was the actions of the vendor why are they refusing to provide the vendor information? The labels attached to the property are indicating Safeguard is the point of contact however I would like to point out that Safeguard is not licensed in the state of Connecticut according to the states license and registration system. These issues compounded with the run around Safeguard and their 'vendor(s)' have caused have led me to contact the states Department of Consumer Protection for a formal complaint.
Regards,
[redacted]

Safeguard is in receipt of complaint ID# [redacted]. Safeguard is an independent contractor that completes preservation services on a per-order basis for our clients. Safeguard cannot act unilaterally. Safeguard acted within our contractual obligations to our client and completed orders as requested...

by our client. Safeguard does not own the property in question and cannot enter the property without a work order providing permission to do so. A legal claim was opened on or about May 28, 2015 in regards to [redacted]’s concerns. An investigation is underway in an attempt to ensure all work was completed without error. The following events were recorded in our records to date. On or about May 9, 2012 work began at the property that has been continuously vacant since that date.  At that time the property was vacant and secure.  The property was then secured with a new lock and a lockbox installed to allow interior access to assess damages and complete interior inspections to monitor the property for any new damages that may occur.  [redacted] was to meet with Safeguard representatives to surrender the keys to her home for the securing.  She advised the representative that the house was vacant, she would not be meeting them to provide the keys as previously discussed with our client, and had no intention of returning to claim any items.On July 20, 2012 the property was found to be unsecure with open doors. Work was completed to re-secure the property.The air conditioning unit that is the partial subject of the claim was noted to be missing prior to the request from [redacted]. A claim for theft was resolved between the homeowner’s insurance and our client, on October 11, 2012 with the proceeds being provided to the mortgage holder.  [redacted] will need to contact the mortgage holder regarding this claim issue. Safeguard did not remove the unit, this was determined to be a third-party theft by the homeowner’s insurance company. The property was last serviced by Safeguard Properties on October 22, 2014 when the grass was cut there was no entry to the interior of the property during the time of the lawn maintenance service. All damages that occurred after that date are unknown to Safeguard. As mentioned above, the claim for the other concerns is still open and under investigation at this time.

Safeguard is in receipt of complaint ID #                [redacted]. Based on [redacted]’s concerns, a formal legal complaint was opened and the attached general claims intake letter was forwarded to [redacted] on October 29,...

2015. This is a general claim form letter and Safeguard is in need of additional information to fully investigate the claim further. The customer service representative did confirm that lawn services were provided on our near the date [redacted] previously mentioned. However it appears that the tree trimming services were provided to our client prior to that order. Safeguard’s legal department is requesting the purchase agreement for the property to review dates and other information contained in the agreement between [redacted] and our client. Additionally, we will also need further information in regards to the lawsuit [redacted] mentioned in his complaint. If suit has been filed and [redacted] has retained counsel in this matter, Safeguard will need to discuss the claim further with his counsel or possibly retain counsel for this matter. Once the information has been received, Safeguard can provide additional updates on the progress of the claim and resolution.The information requested above can be submitted in the following ways:Fax: [redacted]Email: [email protected], or [redacted]Safeguard Property Management LLCAttn: Linda B[redacted]7887 Safeguard CircleValley View, OH 44125Any questions or concerns should be directed as follows:Linda B[redacted]Paralegal[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The entire claim is against Safeguard Properties, LLC.  Safeco was a typo.  This is absurd that the company would let their contractors / employees do this to properties.   We are in our 60's and can not fight "Corporate America" with all of their heartless "legal eagles" and BS paperwork.   THIS IS RIDICULOUS !!!!   Pay the money and move on - bunch of heartless people at Safeguard Properties, LLC !!  You guys know you were responsible for it !   
Regards,
[redacted]

Our client continues to work this claim.  Ms. B[redacted] can continue to work with her existing contacts.

Our client's records indicate that Ms. B[redacted]'s statement is not accurate.  Ms. B[redacted] originally filed this claim with our client.  Our client performed an investigation and did not determine that Safeguard stole anything as Ms. B[redacted] alleges.  Instead, our client determined that...

no items were removed from her property.  They advised her that she should file a claim with her insurance company.  At no point in time did our client advise Ms. B[redacted] that Safeguard removed any items from the property or that Safeguard refused reimbursement.  Our client made the determination that Ms. B[redacted]'s claim of missing items was not due to the actions of Safeguard or it's vendors and advised her to handle the issue with her insurance company.

Safeguard is in receipt of complaint [redacted]. Safeguard does not own any properties, but rather performs property preservation services at the direction of its clients (which include both private mortgage lenders and government-sponsored entities) which are on a per order basis. [redacted]...

reached out to Safeguard regarding this issue on March 2, 2015, at approximately 3:00pm. Her legal claim was opened on March 3, 2015 and assigned to a claims handler. In review of the work orders and information provided by [redacted], the sale took place on or about February 20, 2015. This property was winterized and dewinterized several times throughout the winter months to market, show, and/or have the property inspected prior to sale. The last work order received from our client was to dewinterize the property just prior to the purchase date supplied in the complaint by [redacted]. After further review it has been determined that the contractor(s) performed the work orders in accordance with the guidelines provided by Safeguard Properties and our client. The contractor(s) provided detailed photo documentation to support all work completed, and all orders were completed as directed by our client and within guidelines and parameters. Safeguard did not receive any work orders to rewinterize the property after that order. Safeguard cannot act unilaterally nor can we enter a property that our client no longer has an interest in. In the course of the legal claim process, Safeguard reached out to our client, the seller of the property and advised them of the claim. They have advised Safeguard that the property was purchased in “as is” condition. The sales and real estate contract signed at the time of the purchase allegedly contains a waiver of claims for damages to the property.  In light of the foregoing it appears unfortunately, that the damages [redacted] reported may have happened after the last dewinterization order. If the damages were present prior to the sale, a property inspection report would have shown the damages. There is no liability on part of Safeguard or its contractor(s), and the claim has been denied based on the facts and timelines as set forth above.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
There was no police report filed showing "theft of property" as alleged by Safeco.  I checked the records with the local police department and there is NOTHING on file stating that there was theft.  I also had a licensed insurance agent run a loss history report for the property and there are NO LOSSES SHOWN. According to response from Safeco, they were responsible for the property when the items came up missing.  Also - since the contractor would be responsible for "protecting the property" for Safeco, this should have been a general liability claim from Safeco against the contractor responsible for "protecting the property", since the contractor you employed was the only one with access to the home.  As previously stated, there were and still are NO BROKEN WINDOWS or DOORS, therefore this had to be an inside job from someone that had access to the home.We continue to seek a check made payable to Martha and Samuel Noe in the amount of $6,000.00 to cover the losses to the property while in Safeco's "care".   The check needs to be mailed to: [redacted] *
[redacted]We have attached an estimate from a licensed contractor showing that the $6,000 still will not cover 100% of the repairs.  
Regards,
[redacted]