SafeGuard Self Storage

Revdex.com:At this time, I have not been contacted by Safeguard Self Storage regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Safeguard Self Storage regarding complaint ID [redacted] .Sincerely, [redacted] ***

This is a very unscrupulous business staffed by people that seem not very business savvy and generally not care about doing their job wellMy first issue is a increase 10% increase in the rent less than year after contract sign dateNext I "inadvertently" (this is what I'm told by Safeguard) signed up for auto debits two months in a row and they refused to reverse the charges from the account the debitedI disputed the charges with my bankSafeguard charges NSFs feesIf only their staff was as efficient as their billing!! They don't seem to be regulated by any agency so there is no reprieve for consumers and the small balance is not worth the effort/cost of working with an attorneyI refuse to pay them another dime so I suppose the only other option is auctioning off the contents of my lockerSigh!

At this time, I have been contacted directly by Safeguard Self Storage regarding complaint ID [redacted] , however my complaint has NOT been resolved because: I spoke to the front desk person who knew nothing of why the lock out was so late in the month. She stated they had no intercom... complaints but security video can be used by the company for verification. Maybe their is a rogue employee but I don't need unnecessary harassment. I climb a tall ladder and walk quite a ways from the subway to afford their cheaper units. I would not have resolution options until management is aware of the complaint. Thank you for sending it to Safeguard Self Storage. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

At this time, I have been contacted directly by Safeguard Self Storage regarding complaint ID [redacted] , however my complaint has NOT been resolved because: I spoke to the front desk person who knew nothing of why the lock out was so late in the monthShe stated they had no intercom complaints but security video can be used by the company for verificationMaybe their is a rogue employee but I don't need unnecessary harassmentI climb a tall ladder and walk quite a ways from the subway to afford their cheaper unitsI would not have resolution options until management is aware of the complaintThank you for sending it to Safeguard Self Storage In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

As per Rental Contract: LATE PAYMENT CHARGES & FEES:DAYS LATE FEE: $44.20 DAYS LATE FORECLOSURE FEE : $100.00&Changes
All items of this Agreement, including but without limitation, the monthly rental rate, conditions of occupancy and other fees and charges are subject to change at the option of the Owner upon thirty (30) days prior written notice to the Occupant. Customer's increase was not $70, it was $15, so late fee increased by $3.If customer would like further explanation, he can contact us, the rent increase was mailed out Days Prior.Thank you,Ashley

Good afternoonThanks for reaching out, and we certainly apologize for any inconvenience this situation as causedA review of your records indicates that you received a credit per a previous agreement in regards to this incidentThat credit represents the 50% credit towards your late feeWe
have gone ahead and credited the entire late fee to your account per your requestShould you have any further questions, we are always available to assistThank you

I am emailing to let you know that a check was cut and sent to Mr. [redacted] from our home office in [redacted], ** on Wednesday, July 27 in the amount of $225. If you need any other information, please do not hesitate to ask. Thank you and have a nice day.

[redacted] As a company we tried numerous times to contact [redacted] regarding her account, prior to any fees being assessed to her account...

(please see below). She was seen on camera dumping in our dumpster, which broke our contractual agreement that she signed during the leasing process. We informed her of it and she claimed she revisited the facility and removed the ite**. We could not find her doing so upon reviewing our cameras. We did offer to lower the dumping fee to $35, however she never responded to our offer. The District Manager called [redacted] on December [redacted] (3x) and on December [redacted] (2x and), still no response. My staff and I called her numerous times prior to the Lien fee being applied to her account, again, no response. Also, the said individuals name listed on the complaint was not the employee she conversed with throughout the dumping situation. To address [redacted] concern in regards to not being able to make cash payments, our Lease does state, once a tenant is in Lien status the only acceptable form of payment is Cash. [redacted] also mentioned we called three times a day. We do keep a record of calls, emails, and text messages sent to customers and these are sent in an attempt to collect any past due balance-we typically call customers twice a week. Once we contact a customer and they let us know when we will receive payment we do not contact them until the agreed upon date has lapsed. She also mentioned she did not receive communication of her “Rent Increase”; however we do have record that it was sent to the address she provided to us upon signing her lease. We are more than happy to address any concerns [redacted] have once we make contact with her to rectify the current areas of concerns in her notice. Including amicable settlement of her account including the fees of which she mentioned in her complaint. Below is our call log showing some of the recent communications to **. [redacted]! 12/**/2016 4:17 PM AS: Note - customer called regarding $100 misc. fee, I informed her that we have her on camera dumping in our dumpster, ** made her aware that if she leaves the things in the dumpster she will be charged, please see note on 12/* @ 1PM regarding dumping. She is trying to make a payment; I informed her that she cannot make a partial payment. ** 12/**/2016 10:30 AM AA: Note - **> called and left a voice message requesting a call back as per ** to discuss $100 Dumpster Charge. ** 12/**/2016 11:17 AM AA: Note - **> Did not speak to customer, left vm in regards to foreclosure fee being added on 12/** and dumpster fee being reduced to $35. Left vm with office number for return call if any questions or concerns—** 12/**/2016 12:28 PM AA: Note - **> Left message regarding balance on account, asked for immediate call back ** 12/**/2016 2:27 PM **: Note - **> Did not speak to customer, left vm once more explaining the $100 dumpster fee has been reduced to $35 and informed once again of lien fee being applied to account on 12/** if balance is not satisfied--**

Revdex.com:At this time, I have not been contacted by Safeguard Self Storage regarding complaint ID [redacted].Sincerely,[redacted]

At this time, I have been contacted directly by Safeguard Self Storage regarding complaint ID [redacted], however my complaint has NOT been resolved because:
I spoke to the front desk person who knew nothing of why the lock out was so late in the month. She stated they had no intercom...

complaints but security video can be used by the company for verification. Maybe their is a rogue employee but I don't need unnecessary harassment. I climb a tall ladder and walk quite a ways from the subway to afford their cheaper units. I would not have resolution options until management is aware of the complaint. Thank you for sending it to Safeguard Self Storage.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 When I spoke with Ashley via through Call Center connection she never mentioned lowering any fee to $35, which once again isn't stated in any contract. As we all know under Consume affair collection guidelines a company calling multiple times in a day is as
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Good afternoon. Thanks for reaching out, and we certainly apologize for any inconvenience this situation as caused. A review of your records indicates that you received a credit per a...

previous agreement in regards to this incident. That credit represents the 50% credit towards your late fee. We have gone ahead and credited the entire late fee to your account per your request. Should you have any further questions, we are always available to assist. Thank you

Revdex.com:At this time, I have not been contacted by Safeguard Self Storage regarding complaint ID [redacted].Sincerely,
[redacted]

At this time, I have been contacted...

directly by Safeguard Self Storage regarding complaint ID [redacted], however my complaint has NOT been resolved because:
I spoke to the front desk person who knew nothing of why the lock out was so late in the month. She stated they had no intercom complaints but security video can be used by the company for verification. Maybe their is a rogue employee but I don't need unnecessary harassment. I climb a tall ladder and walk quite a ways from the subway to afford their cheaper units. I would not have resolution options until management is aware of the complaint. Thank you for sending it to Safeguard Self Storage.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hi there.We would gladly review the account history, payments, as well as rules and regulations with [redacted].At no time was [redacted] denied access to her room. Again, we are happy to review both the account history, any and all questions or concerns [redacted] may have, as well as review the...

rules and regulations of the lease with her at any time. She can contact me directly at ###-###-#### or visit the local office for assistance. Thank you for providing us the opportunity to assist in this matterCraig I[redacted]District Manager

This is a very unscrupulous business staffed by people that seem not very business savvy and generally not care about doing their job well. My first issue is a increase 10% increase in the rent less than 1 year after contract sign date. Next I "inadvertently" (this is what I'm told by Safeguard) signed up for auto debits two months in a row and they refused to reverse the charges from the account the debited. I disputed the charges with my bank. Safeguard charges 2 NSFs fees. If only their staff was as efficient as their billing!!
They don't seem to be regulated by any agency so there is no reprieve for consumers and the small balance is not worth the effort/cost of working with an attorney. I refuse to pay them another dime so I suppose the only other option is auctioning off the contents of my locker. Sigh!

Review: On October 3, 2015, I arrived at the Safeguard storage. I told the manager, [redacted], that I would be moving out my items by that day. I did move out on October 3, 2015.I also inquired about my history papers. He told me that when I move out by 5:30 p.m., he would give me my papers and declaration sheets. I returned on October 4, 2015. I paid for three days and told him that I was moving out today. After that, I asked for my papers, because he told me that on the previous day two times. He immediately got irate and threatened not to give them to me stating that they "hold them on file for seven years." I told him, "when I came here yesterday, you did not tell me that. You said you were going to give me all paperwork once I cleared out everything. That's what you explained to me yesterday. He said very rudely, I do not have to explain anything to you [redacted]." I have cleared out everything and I have been a customer at another location where you were working and the attendant gave me my records, when I moved out." He ignored me and I repeated myself. Then I said, "I am not going to argue with you." He then said you can have a copy of the declaration sheet.He acted like a jerk the whole time and I was upset with him. He went to the file cabinet and pulled out my declaration sheet, made me a copy, then I left. Since then, I have tried to contact the District Manager, [redacted], but have been unsuccessful. His voicemail is always full. This is finally my last time with Safeguard. They have completely lost my business. I do not tolerate anyone disrespecting me, as a customer. When I spend my money at a business I expect to be treated with the utmost respect and kindness because I am paying for a service or product.Sincerely, a truly pissed off customerMs. [redacted]Desired Settlement: I want my history of payments from the company. I need these for my records.

Review: We have been unhappy with this business for quite some time. We became customers because of an affordable rate for storage. After we spent so much energy moving things in, our rent was increased after 6 months, and then steadily and periodically following that. We had not complained because we were told this was "in our lease contract." The icing on the cake is when our automatic payment didn't go through this month. Instead of giving us a courtesy call or an email, we were instantly penalized with a 20% penalty fee, which when we inquire about, were were told again it's in our "lease contract" in fine print. The district manager, Craig, with whom I had spoken on the phone, was quite rude and aggressive, and interrupted me with "can I please finish" every time I tried to tell him it's unfair. (This is quite ironic when he is the one who interrupts and speaks over me mid-sentence.) I asked for his full name and he refused to give it, saying he does not give out his full name. As a district manager, you would think he's professional enough to identify himself. Exasperated, I called again and asked to speak to anyone else but Craig. The lady on the other line agreed, but instead, Craig insisted on taking my call again, smugly saying all company calls are directed to him. I find this quite incredible in a company that has so many locations throughout the state. In our second phone call, he had calmed down quite a bit and now offered to "split the waiver" with me. At this point, I feel so disgusted with their company practice and their tone with customers that I have decided to move all my things out no matter what, to which Craig again smugly replied "that's fine with us." I see they are not an accredited Revdex.com company. Please know they are taking advantage of their customers. Just because things are finely stated in a lease contract does not make it ethical.Desired Settlement: Waive of 20% penalty fee and apology. We will not be bullied by this business, we will let all our contacts know to steer clear. This has been the most disappointing outcome with Safeguard Self-Storage.

Business

Response:

Good afternoon. Thanks for reaching out, and we certainly apologize for any inconvenience this situation as caused. A review of your records indicates that you received a credit per a previous agreement in regards to this incident. That credit represents the 50% credit towards your late fee. We have gone ahead and credited the entire late fee to your account per your request. Should you have any further questions, we are always available to assist. Thank you

Review: I purchased a monthly service plan for a storage unit on May **, 2015. Due to a family status change I am not able to provide agreed upon proof of renters insurance. The contract reads I owe $9.00 and this is due on June **, 2015. Imagine my shock when on 6/**/15 I went to the unit and I could not get the lock to open. THERE WAS NOT NOTE OR ATTACHED LABEL AS ON OTHER UNITS LOCKED OUT. I tried the intercom several times. A man's voice could be heard for a moment and then static until the phone went dead. Then the front desk person showed up with another customer. She told me I, without notice, was locked out with change of contract for the $9 renters insurance. SHE THEN, PAY CLOSE ATTENTION TO THIS DETAIL PLEASE, TOOK A MASTER KEY AND OPENED MY UNIT HERSELF WITH A SMUG SMILE!!! The contract Rental agreement states there are a $10.00 Lock Cut Fee and a $15 Locking Fee. DOES THIS NOT INDICATE THE STAFF WOULD NOT BE ABLE TO GET INTO THE UNITS AT THEIR WHIM OR CURIOSITY? I overheard a couple customers, and did so myself, speak of valuables we are storing at Safeguard Self Storage for protection. If this company blocks intercom calls does it cut and paste security video when employees take an interest in taking valuables from the customers. I MEAN IS STEALING A PROTECTED CRIME BY THIS COMPANY??? Does this indicate I Do Not Need to worry what happened to $200 thought put away in the unit with the employee’s smug smile on unlocking my unit with the master key? So if a police report is made and video or audio recordings requested can we all as customers expect an tech crime above most persons understanding be the investigation result for us as customers and the cops of Bronx, NY?!?!?!Desired Settlement: I will wait to hear what Safeguard comes up with on this one.

HOLY COW.

I have some tech no how, a government license, and so caught the grin with the opening of the unit by the employee at the front desk with the static on the intercom.

Did this company have plans for some extra income and bonus for employees that were never expected to be counted as taxable by the IRS?

Consumer

Response:

At this time, I have been contacted directly by Safeguard Self Storage regarding complaint ID [redacted], however my complaint has NOT been resolved because:

I spoke to the front desk person who knew nothing of why the lock out was so late in the month. She stated they had no intercom complaints but security video can be used by the company for verification. Maybe their is a rogue employee but I don't need unnecessary harassment. I climb a tall ladder and walk quite a ways from the subway to afford their cheaper units. I would not have resolution options until management is aware of the complaint. Thank you for sending it to Safeguard Self Storage.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,