Final Consumer Response / [redacted] (450, 9, 2014/06/06) */ From: [redacted] - [redacted] Date: Thu, Jun 5, at 2:PM Subject: RE: Case #- [redacted] .vs.Safeguard Waterproofing-Ram Jack To: [redacted] ***" I did try calling about one week ago and yes I would like to dismiss the caseWe have amicably resolved or issue and they will be coming to my home tomorrow to discuss the work they will start next week Should you still need to contact me please call me at (XXX) XXX-XXXX Sincerely, [redacted] ( [redacted] 's daughter, I care for her and I have power of attorney) Sent from my T-Mobile 4G LTE Device
Initial Business Response /* (1000, 5, 2014/07/28) */
Contact Name and Title: *** *** Dir Sales
Contact Phone: XXXXXXXXXX
Contact Email: ***@safeguardwaterproofing.com
We we're contacted by Mr*** on X-regarding holes next to his windowMr*** told us that
he had his window replaced and found these two holes as a result of taking down siding around the window at that timeAs I tried to explain to Mr*** our membrane process does carry a year warrantyHowever our contract clearly states that all concrete work carries a year general construction warrantyBeing that it was not discovered until almost years until after the project was completed AND he removed a window AND some siding was removed, it's clear this would not be something that was done by usUnfortunately Mr*** did want to hear thisHe did raise his voice, became rude and used profanityI have also attached the contract clearly showing concrete warranty information as listed aboveKindly close this matter
Initial Consumer Rebuttal /* (3000, 7, 2014/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Safeguard Rep *** did not listen to my explanation to why it took the amount of time it did for me to call him regarding this matter.They preformed the job in Oct 2012.I did not discover the leak to spring of 2013.I then assumed it had to be coming from roof or window above the area.Last fall I was finally able to have the window replaced and roof inspected.The water leak continued and last week the person inspecting the window discovered these holes behind the membrane that was installed by safeguard.Unfortunately ***'s mind was made up before placing call to me that he would not fix the holes.You would think after spending $6300+, he would at least send a serviceman to see if in fact it was or was not their responsibility.Had this been done, I would have accepted their opinion.How can he make a determination without someone inspecting it.This matter is not ready to be closed.***'s arrogance in this matter does not help.It would probably be best to have some else from this company help resolve this matter
Final Business Response /* (4000, 15, 2014/08/25) */
I suggest that Mr*** find another contractor to work withHe is verbally aggressive and has a hot temper; I don't believe that a good working relationship is possible
Final Consumer Response /* (3000, 13, 2014/08/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Today, Fri 8/22/I had a scheduled appointment For a safeguard Rep.(***) to come over to my house at 9am to evaluate my leak issue.At I called to find out if they were coming outI spoke with Director/*** who verified my appointment yesterdayShe stated they "forgot" and were estimating some other job.She said they could come out between & 2pm.I cannot be here at that time.I already cancelled a appointment to be here at 9am today.Their was apparently no intention of calling me,they just "forgot"Now *** states I am yelling at herI may be raising my voice in frustration but not yelling.She now starts with the why years later which was already explained to her last weekLast time I spoke with her I conveyed that I felt it was not from their job initially and had my roof inspected (years old)first and then had my glass block window replaced before realizing it might be from there job.My last attempt to repair leak was last month with another contractor.This is when I realized it may be a Safeguard issueThat is why I am calling yrs later.I conveyed this to *** last week in which I thought we had a good conversation.I signed a contract with them with a yr warranty, yr for concrete.It is not a concrete issue,that leaves me with yr warranty remaining.If they would have just come out and inspected objectively,and show me it is not a warranty issue, I would have paid for repair.I proposed to *** that I get it repaired from someone else and they can pay for it.I understand why she declined that,but what am I to do to now get a fair evaluation on my situation?
Thank you for hearing my side of situation
*** ***
Initial Business Response /* (1000, 5, 2014/10/16) */
Contact Name and Title: *** *** Director
Contact Phone: XXXXXXXXXX
Contact Email: ***@safeguardwaterproofing.com
Upon arrival on X-our service technician performed a water test and assessed the situationThe drain
tile system installedwe installed is functioning properly.Water is coming in at the end of the system where no drain tile is installed - ie: they need more work
When this information was brought back into our office on X-our sales consultant was informed to reach out to the customer and inform them that they would need more work, to have the system extended further, he left his contact info for the customer to return his call
Until today with the filling of the complaint we had not heard back from the customerFor the customers daughter to imply that the work was not done correctly is falseWe secured a village permit and passed *** This simply is a case where the customers did not want to remove carpeting and other items needed to install our system fartherIt is now obvious that the drain tile will need to be extended
Initial Consumer Rebuttal /* (3000, 7, 2014/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response because I was never contacted
First of all when the Technician left he stated it would be a while before I would be contacted back because the issue was with the job not being extended the proper distance it would have to go to his Supervisor and then *** *** Supervisor since he was the Rep that did initial survey to plot the work that needed to be doneSo to say he called next day is first lie
That is ridiculous to stay we did not want to remove carpet for further work when after repair was done and we still got water we removed carpet from entire room in one area before the Tech even came out so there is now nothing to remove so that is yet another lie
There were no calls to either number provided as can be proved by phone records until Revdex.com got involved and they realized they couldn't evade their mistake any longer
I would like to see the Village Permit they claim they obtained, who was the Inspector that came and did inspection, when did he do inspection and where is the report stating it passed
To say we did not want work done is saying that we wanted to be living with mold from constant wet carpet, let an infant crawl around on damp carpet, and having a fall hazard for an year old man on tile that gets flooded from rain water at night and you can't see itThat is ludicrous to say the least!
It must be the old bait and switch as Mr*** had stated it wasn't when all of sudden when they were here to do work we need a another sump because he didn't know (even though he looked right at it like he did the exterior and interior of the house) the other was dirty water
Now they are calling both numbers given and either leaving a message or talking to a live person and getting their calls returned because they have actually called and left a message
*** came and now the work they did has to be dug up which is within the Feet they guarantee to be free from water and extended for another $1500!This is the cost of the original job minus the pump! How can this be if original job is still under guarantee?
They still cannot answer why or how Mr*** could not see that area for repair needed to longer from the beginning so all could be done at once instead being charged for two jobs
Final Consumer Response /* (4200, 11, 2014/10/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
He already determined what work needed to be done as explained in first response to him and said for me to get back to him and he would draw up contractThat is how I got the price of $He also said his company would check drain spout to see if operating properly when doing the completion of jobI contacted him same day, supplied with e-mail and have not heard back from him until todayAre they going to do work especially that which is feet from original repair to honor guarantee or not?
Final Business Response /* (4000, 13, 2014/10/31) */
(SPAM) RE: Revdex.com Complaint Case# (Ref#XX-XXXX-XXXXXXXX-XX-XXXX)
message
*** *** Fri, Oct 31, at 11:AM
To: "Revdex.com (Do Not Reply To This Email Address)"
I replied yesterday - we are waiting to hear back from the HO
*** ***
Safeguard Waterproofing
Ram Jack Illinois
Ph: XXX-XXX-XXXX
www.RAMJACK.info
***@safeguardwaterproofing.com
SGWP RamJackWhiteBG TRADEMARK
Initial Business Response /* (1000, 5, 2014/09/12) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@safeguardwaterproofing.com
Unfortunately, we are unable to see through concrete to see what's below!
The terms and conditions are clearly
written on our contract; should the job cancel or if previous unknown conditions are discovered, SGWP/Ram Jack Illinois reserves the right to cancel contract, restore the job site and refund deposit less any out of pocket expense SGWP/Ram Jack Illinois incurs
While it is true we've done this type of work for this customer previously the conditions on that section of the home were different under the floor than in this area, and the job simply couldn't be installed properly as written
An alternative method of repair was proposed after the floor was opened, the customer refused the optionAt that point the floor was closed and a refund was issued
Prepping the work site is the customer's responsibility - they need to have the area clear of any and all obstacles, as well as personal itemsAny cost involved with that is incurred by the home owner
Initial Consumer Rebuttal /* (3000, 7, 2014/09/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The conditions of area contracted are in fact exactly the same as prior conditions on previous work and as described in the drawing on contract
The alternative method of repair that was proposed was that I pay more moneyYour representative *** *** determined the additional cost and I agreed on the amountI even asked for the *** to have *** in your office call me if she needed my credit card number*** resumed work until being pulled off later
Additionally the floor was not repaired to the original thickness as it was prior to work
I acted in good faith agreeing to pay an additional cost with the understanding that the job would be completed that day*** even said that maybe they would not be able to complete that day but could come backI agreed as long as the work behind and under where my water heaters are located was finished so I would not incur and additional cost*** said he understood
When *** was called off the job and *** came back I said I thought we had an understanding and that in pulling off the job I was going to be financially injured
*** did contact me a few weeks later to arrange to come back and do the job for the original contract price plus the additional I asked him to pay to have my water heaters removed and reinstalled*** said he did not have authority to that so I asked him to have the owner call me so we could discuss the situation, but to date I ave not received a call from him
Final Consumer Response /* (4200, 11, 2014/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Attached is the copy of the contract provided by Safeguard as requested
On July 31st when the technician stopped work and the sales rep was called in order to assess the situation in my basement no alternative method of repair was offeredThe solution offered and verbally accepted by me at that time was for me to pay an additional $to cover additional materials needed to complete the jobThe sales rep and I agreed that the technician would try to complete the entire job that day but at the minimum would complete the work underneath where my water heaters were locatedIt was also agreed that if they were not able to complete the entire job that they would come back at a later date to finish the workI also offered my assistance in removing rubble generated or carrying materials from the truck
Your sales rep offered this solution and it was accepted we shook hands and I offered to make immediate payment via my credit cardOn your sales reps word your technician went back to work and clearly stated that he intended to finish the area underneath where my water heaters would be installedIt is my contention that a modification to the contract was made verbally and acceptedThat your sales reps offer of an additional charge my acceptance and us shaking hands shows we have an oral agreementThat your technician continuing work shows acceptance of the new terms
I am unclear as to what the unknown conditions wereThe drawing on page of your contract clearly indicates where the floor was to be removed and the clean shield installedAs per the contract my water heaters were removed and access was given a my expense Safeguard failed to do the work as contracted
Additionally Safeguard did not restore the job site to its original conditionAccording to your technician he repaired my floor with a inch thick patch my original floor is inch thick concrete with reinforcing meshI contend that there is a significant difference in the strength of the floor after your repair
Final Business Response /* (4000, 16, 2014/10/15) */
SGWP - Ram Jack stands by our previous replyWe are not interested in having any further dialog regarding this issueMr *** does not want to pay the fair price for the needed repairs
The terms and conditions are clearly written on our contract; should the job cancel or if previous unknown conditions are discovered, SGWP/Ram Jack Illinois reserves the right to cancel contract, restore the job site and refund deposit less any out of pocket expense SGWP/Ram Jack Illinois incurs
While it is true we've done this type of work for this customer previously the conditions on that section of the home were different under the floor than in this area, and the job simply couldn't be installed properly as written
An alternative method of repair was proposed after the floor was opened, the customer refused the optionAt that point the floor was closed and a refund was issued
Prepping the work site is the customer's responsibility - they need to have the area clear of any and all obstacles, as well as personal itemsAny cost involved with that is incurred by the home owner
Initial Business Response /* (1000, 5, 2014/01/29) */
Contact Name and Title: [redacted], President
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@safeguardwaterproofing.com
On 12/12/13 we dispatched a crew to install an interior drain tile system. Upon removing some of the concrete...
floor our foreman determined that the footing of the home stopped at the top of the basement floor elevation - this is NOT normal. As soon as this was discovered the consultant and management were dispatched to assess the situation and determine a course of action.
It was determined that a structural curb would need to be installed prior to a drain tile. The curb is necessary to avoid undermining the foundation and causing a hazardous situation.
We provided an estimate for adding a curb and patched the holes. The homeowner asked for some time to decide if they wanted to proceed - we agreed to give them some time.
In the meantime, the homeowner contacted original contractor who "rehabbed" this house. The previous contractor agreed to correct the work at no cost. At this time the homeowner requested that the contract with us be cancelled.
We cancelled the contract and refunded all the deposit minus the cost to obtain the permit with the City of Chicago
We did not bill for the test holes that determined the inferior "rehab" work done. We did not bill for the time management spent educating the homeowner on the way to solve the problem.
Our contract was for $10,700.00 and now the homeowner is getting the work done at no cost by another contractor, based on the knowledge we were able to provide the homeowner. I am glad we were able help the homeowner avoid a potentially hazardous situation.
I am shocked that this unwarranted complaint has been filed.
Final Consumer Response /* (4252, 13, 2014/02/13) */
Re: Revdex.com Complaint Case# 94486404 (Ref#XX-XXXX-XXXXXXXX-XX-XXXX)
1 message
[redacted] Wed, Feb 12, 2014 at 11:29 AM
To: [redacted]"
That's fine, I'm willing to proceed. So you'll contact them and let them know, correct?
Sent from Yahoo Mail on Android
Final Business Response /* (1000, 15, 2014/02/25) */
RE: Revdex.com Complaint Case# 94486404 (Ref#XX-XXXX-XXXXXXXX-XX-XXXX)
1 message
[redacted] Mon, Feb 24, 2014 at 12:52 PM
To: [redacted]@chicago.Revdex.com.org
Cc: [redacted]
We agree to arbitration as well. We will need to do this via conference call. Please confirm.
Thank you.
[redacted]
Safeguard Waterproofing
Ram Jack Illinois
Ph: XXX-XXX-XXXX
www.RAMJACK.info
[redacted]@safeguardwaterproofing.com
Final Consumer Response /* (450, 9, 2014/06/06) */
From: [redacted]
Date: Thu, Jun 5, 2014 at 2:18 PM
Subject: RE: Case #94500498 - [redacted].vs.Safeguard Waterproofing-Ram Jack
To: [redacted]"
I did try calling...
about one week ago and yes I would like to dismiss the case. We have amicably resolved or issue and they will be coming to my home tomorrow to discuss the work they will start next week.
Should you still need to contact me please call me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
([redacted]'s daughter, I care for her and I have power of attorney)
Sent from my T-Mobile 4G LTE Device
Final Consumer Response / [redacted] (450, 9, 2014/06/06) */ From: [redacted] - [redacted] Date: Thu, Jun 5, at 2:PM Subject: RE: Case #- [redacted] .vs.Safeguard Waterproofing-Ram Jack To: [redacted] ***" I did try calling about one week ago and yes I would like to dismiss the caseWe have amicably resolved or issue and they will be coming to my home tomorrow to discuss the work they will start next week Should you still need to contact me please call me at (XXX) XXX-XXXX Sincerely, [redacted] ( [redacted] 's daughter, I care for her and I have power of attorney) Sent from my T-Mobile 4G LTE Device
Initial Business Response /* (1000, 5, 2014/07/28) */
Contact Name and Title: *** *** Dir Sales
Contact Phone: XXXXXXXXXX
Contact Email: ***@safeguardwaterproofing.com
We we're contacted by Mr*** on X-regarding holes next to his windowMr*** told us that
he had his window replaced and found these two holes as a result of taking down siding around the window at that timeAs I tried to explain to Mr*** our membrane process does carry a year warrantyHowever our contract clearly states that all concrete work carries a year general construction warrantyBeing that it was not discovered until almost years until after the project was completed AND he removed a window AND some siding was removed, it's clear this would not be something that was done by usUnfortunately Mr*** did want to hear thisHe did raise his voice, became rude and used profanityI have also attached the contract clearly showing concrete warranty information as listed aboveKindly close this matter
Initial Consumer Rebuttal /* (3000, 7, 2014/07/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Safeguard Rep *** did not listen to my explanation to why it took the amount of time it did for me to call him regarding this matter.They preformed the job in Oct 2012.I did not discover the leak to spring of 2013.I then assumed it had to be coming from roof or window above the area.Last fall I was finally able to have the window replaced and roof inspected.The water leak continued and last week the person inspecting the window discovered these holes behind the membrane that was installed by safeguard.Unfortunately ***'s mind was made up before placing call to me that he would not fix the holes.You would think after spending $6300+, he would at least send a serviceman to see if in fact it was or was not their responsibility.Had this been done, I would have accepted their opinion.How can he make a determination without someone inspecting it.This matter is not ready to be closed.***'s arrogance in this matter does not help.It would probably be best to have some else from this company help resolve this matter
Final Business Response /* (4000, 15, 2014/08/25) */
I suggest that Mr*** find another contractor to work withHe is verbally aggressive and has a hot temper; I don't believe that a good working relationship is possible
Final Consumer Response /* (3000, 13, 2014/08/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Today, Fri 8/22/I had a scheduled appointment For a safeguard Rep.(***) to come over to my house at 9am to evaluate my leak issue.At I called to find out if they were coming outI spoke with Director/*** who verified my appointment yesterdayShe stated they "forgot" and were estimating some other job.She said they could come out between & 2pm.I cannot be here at that time.I already cancelled a appointment to be here at 9am today.Their was apparently no intention of calling me,they just "forgot"Now *** states I am yelling at herI may be raising my voice in frustration but not yelling.She now starts with the why years later which was already explained to her last weekLast time I spoke with her I conveyed that I felt it was not from their job initially and had my roof inspected (years old)first and then had my glass block window replaced before realizing it might be from there job.My last attempt to repair leak was last month with another contractor.This is when I realized it may be a Safeguard issueThat is why I am calling yrs later.I conveyed this to *** last week in which I thought we had a good conversation.I signed a contract with them with a yr warranty, yr for concrete.It is not a concrete issue,that leaves me with yr warranty remaining.If they would have just come out and inspected objectively,and show me it is not a warranty issue, I would have paid for repair.I proposed to *** that I get it repaired from someone else and they can pay for it.I understand why she declined that,but what am I to do to now get a fair evaluation on my situation?
Thank you for hearing my side of situation
*** ***
Initial Business Response /* (1000, 5, 2014/10/16) */
Contact Name and Title: *** *** Director
Contact Phone: XXXXXXXXXX
Contact Email: ***@safeguardwaterproofing.com
Upon arrival on X-our service technician performed a water test and assessed the situationThe drain
tile system installedwe installed is functioning properly.Water is coming in at the end of the system where no drain tile is installed - ie: they need more work
When this information was brought back into our office on X-our sales consultant was informed to reach out to the customer and inform them that they would need more work, to have the system extended further, he left his contact info for the customer to return his call
Until today with the filling of the complaint we had not heard back from the customerFor the customers daughter to imply that the work was not done correctly is falseWe secured a village permit and passed *** This simply is a case where the customers did not want to remove carpeting and other items needed to install our system fartherIt is now obvious that the drain tile will need to be extended
Initial Consumer Rebuttal /* (3000, 7, 2014/10/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept this response because I was never contacted
First of all when the Technician left he stated it would be a while before I would be contacted back because the issue was with the job not being extended the proper distance it would have to go to his Supervisor and then *** *** Supervisor since he was the Rep that did initial survey to plot the work that needed to be doneSo to say he called next day is first lie
That is ridiculous to stay we did not want to remove carpet for further work when after repair was done and we still got water we removed carpet from entire room in one area before the Tech even came out so there is now nothing to remove so that is yet another lie
There were no calls to either number provided as can be proved by phone records until Revdex.com got involved and they realized they couldn't evade their mistake any longer
I would like to see the Village Permit they claim they obtained, who was the Inspector that came and did inspection, when did he do inspection and where is the report stating it passed
To say we did not want work done is saying that we wanted to be living with mold from constant wet carpet, let an infant crawl around on damp carpet, and having a fall hazard for an year old man on tile that gets flooded from rain water at night and you can't see itThat is ludicrous to say the least!
It must be the old bait and switch as Mr*** had stated it wasn't when all of sudden when they were here to do work we need a another sump because he didn't know (even though he looked right at it like he did the exterior and interior of the house) the other was dirty water
Now they are calling both numbers given and either leaving a message or talking to a live person and getting their calls returned because they have actually called and left a message
*** came and now the work they did has to be dug up which is within the Feet they guarantee to be free from water and extended for another $1500!This is the cost of the original job minus the pump! How can this be if original job is still under guarantee?
They still cannot answer why or how Mr*** could not see that area for repair needed to longer from the beginning so all could be done at once instead being charged for two jobs
Final Consumer Response /* (4200, 11, 2014/10/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
He already determined what work needed to be done as explained in first response to him and said for me to get back to him and he would draw up contractThat is how I got the price of $He also said his company would check drain spout to see if operating properly when doing the completion of jobI contacted him same day, supplied with e-mail and have not heard back from him until todayAre they going to do work especially that which is feet from original repair to honor guarantee or not?
Final Business Response /* (4000, 13, 2014/10/31) */
(SPAM) RE: Revdex.com Complaint Case# (Ref#XX-XXXX-XXXXXXXX-XX-XXXX)
message
*** *** Fri, Oct 31, at 11:AM
To: "Revdex.com (Do Not Reply To This Email Address)"
I replied yesterday - we are waiting to hear back from the HO
*** ***
Safeguard Waterproofing
Ram Jack Illinois
Ph: XXX-XXX-XXXX
www.RAMJACK.info
***@safeguardwaterproofing.com
SGWP RamJackWhiteBG TRADEMARK
Initial Business Response /* (1000, 5, 2014/09/12) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@safeguardwaterproofing.com
Unfortunately, we are unable to see through concrete to see what's below!
The terms and conditions are clearly
written on our contract; should the job cancel or if previous unknown conditions are discovered, SGWP/Ram Jack Illinois reserves the right to cancel contract, restore the job site and refund deposit less any out of pocket expense SGWP/Ram Jack Illinois incurs
While it is true we've done this type of work for this customer previously the conditions on that section of the home were different under the floor than in this area, and the job simply couldn't be installed properly as written
An alternative method of repair was proposed after the floor was opened, the customer refused the optionAt that point the floor was closed and a refund was issued
Prepping the work site is the customer's responsibility - they need to have the area clear of any and all obstacles, as well as personal itemsAny cost involved with that is incurred by the home owner
Initial Consumer Rebuttal /* (3000, 7, 2014/09/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The conditions of area contracted are in fact exactly the same as prior conditions on previous work and as described in the drawing on contract
The alternative method of repair that was proposed was that I pay more moneyYour representative *** *** determined the additional cost and I agreed on the amountI even asked for the *** to have *** in your office call me if she needed my credit card number*** resumed work until being pulled off later
Additionally the floor was not repaired to the original thickness as it was prior to work
I acted in good faith agreeing to pay an additional cost with the understanding that the job would be completed that day*** even said that maybe they would not be able to complete that day but could come backI agreed as long as the work behind and under where my water heaters are located was finished so I would not incur and additional cost*** said he understood
When *** was called off the job and *** came back I said I thought we had an understanding and that in pulling off the job I was going to be financially injured
*** did contact me a few weeks later to arrange to come back and do the job for the original contract price plus the additional I asked him to pay to have my water heaters removed and reinstalled*** said he did not have authority to that so I asked him to have the owner call me so we could discuss the situation, but to date I ave not received a call from him
Final Consumer Response /* (4200, 11, 2014/09/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Attached is the copy of the contract provided by Safeguard as requested
On July 31st when the technician stopped work and the sales rep was called in order to assess the situation in my basement no alternative method of repair was offeredThe solution offered and verbally accepted by me at that time was for me to pay an additional $to cover additional materials needed to complete the jobThe sales rep and I agreed that the technician would try to complete the entire job that day but at the minimum would complete the work underneath where my water heaters were locatedIt was also agreed that if they were not able to complete the entire job that they would come back at a later date to finish the workI also offered my assistance in removing rubble generated or carrying materials from the truck
Your sales rep offered this solution and it was accepted we shook hands and I offered to make immediate payment via my credit cardOn your sales reps word your technician went back to work and clearly stated that he intended to finish the area underneath where my water heaters would be installedIt is my contention that a modification to the contract was made verbally and acceptedThat your sales reps offer of an additional charge my acceptance and us shaking hands shows we have an oral agreementThat your technician continuing work shows acceptance of the new terms
I am unclear as to what the unknown conditions wereThe drawing on page of your contract clearly indicates where the floor was to be removed and the clean shield installedAs per the contract my water heaters were removed and access was given a my expense Safeguard failed to do the work as contracted
Additionally Safeguard did not restore the job site to its original conditionAccording to your technician he repaired my floor with a inch thick patch my original floor is inch thick concrete with reinforcing meshI contend that there is a significant difference in the strength of the floor after your repair
Final Business Response /* (4000, 16, 2014/10/15) */
SGWP - Ram Jack stands by our previous replyWe are not interested in having any further dialog regarding this issueMr *** does not want to pay the fair price for the needed repairs
The terms and conditions are clearly written on our contract; should the job cancel or if previous unknown conditions are discovered, SGWP/Ram Jack Illinois reserves the right to cancel contract, restore the job site and refund deposit less any out of pocket expense SGWP/Ram Jack Illinois incurs
While it is true we've done this type of work for this customer previously the conditions on that section of the home were different under the floor than in this area, and the job simply couldn't be installed properly as written
An alternative method of repair was proposed after the floor was opened, the customer refused the optionAt that point the floor was closed and a refund was issued
Prepping the work site is the customer's responsibility - they need to have the area clear of any and all obstacles, as well as personal itemsAny cost involved with that is incurred by the home owner
Initial Business Response /* (1000, 5, 2014/01/29) */
Contact Name and Title: [redacted], President
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@safeguardwaterproofing.com
On 12/12/13 we dispatched a crew to install an interior drain tile system. Upon removing some of the concrete...
floor our foreman determined that the footing of the home stopped at the top of the basement floor elevation - this is NOT normal. As soon as this was discovered the consultant and management were dispatched to assess the situation and determine a course of action.
It was determined that a structural curb would need to be installed prior to a drain tile. The curb is necessary to avoid undermining the foundation and causing a hazardous situation.
We provided an estimate for adding a curb and patched the holes. The homeowner asked for some time to decide if they wanted to proceed - we agreed to give them some time.
In the meantime, the homeowner contacted original contractor who "rehabbed" this house. The previous contractor agreed to correct the work at no cost. At this time the homeowner requested that the contract with us be cancelled.
We cancelled the contract and refunded all the deposit minus the cost to obtain the permit with the City of Chicago
We did not bill for the test holes that determined the inferior "rehab" work done. We did not bill for the time management spent educating the homeowner on the way to solve the problem.
Our contract was for $10,700.00 and now the homeowner is getting the work done at no cost by another contractor, based on the knowledge we were able to provide the homeowner. I am glad we were able help the homeowner avoid a potentially hazardous situation.
I am shocked that this unwarranted complaint has been filed.
Final Consumer Response /* (4252, 13, 2014/02/13) */
Re: Revdex.com Complaint Case# 94486404 (Ref#XX-XXXX-XXXXXXXX-XX-XXXX)
1 message
[redacted] Wed, Feb 12, 2014 at 11:29 AM
To: [redacted]"
That's fine, I'm willing to proceed. So you'll contact them and let them know, correct?
Sent from Yahoo Mail on Android
Final Business Response /* (1000, 15, 2014/02/25) */
RE: Revdex.com Complaint Case# 94486404 (Ref#XX-XXXX-XXXXXXXX-XX-XXXX)
1 message
[redacted] Mon, Feb 24, 2014 at 12:52 PM
To: [redacted]@chicago.Revdex.com.org
Cc: [redacted]
We agree to arbitration as well. We will need to do this via conference call. Please confirm.
Thank you.
[redacted]
Safeguard Waterproofing
Ram Jack Illinois
Ph: XXX-XXX-XXXX
www.RAMJACK.info
[redacted]@safeguardwaterproofing.com
Final Consumer Response /* (450, 9, 2014/06/06) */
From: [redacted]
Date: Thu, Jun 5, 2014 at 2:18 PM
Subject: RE: Case #94500498 - [redacted].vs.Safeguard Waterproofing-Ram Jack
To: [redacted]"
I did try calling...
about one week ago and yes I would like to dismiss the case. We have amicably resolved or issue and they will be coming to my home tomorrow to discuss the work they will start next week.
Should you still need to contact me please call me at (XXX) XXX-XXXX.
Sincerely,
[redacted]
([redacted]'s daughter, I care for her and I have power of attorney)
Sent from my T-Mobile 4G LTE Device