I am rejecting this response because: I maintain the fact that my gaz has been disconnected unlawfully by Centerpoint Energy((CPE) just as it was done by the same company in 2002-against thousands of cusomers.As a result, Minnesota Attorney General Mike Hatch sue CPE on behalf of thousands of low income customers who didn't have the choice of their gaz provider.And in 2005, CPE settled the law suit for more than millions dollars.I have confirmed with my bank that Centerpoint Energy has been paid on a regular basis $every 5th of the month (EXIBIT1).Yet CPE charged me late fees each month after caching my payement.(exibit2).and went on to disconnect my service for $that I WILL NEVER PAY UNLESS ORDERED by the court.This was done despite having a sick kid in the house If many customers had a choice of a gaz provider CPE would not be even their last choice: it's not my choice either.My case will be settled in the court of law [redacted]
Thank you for your patience in our response for [redacted] - Revdex.com Complaint # [redacted] regarding disconnection of natural gas service due to nonpayment at the subject address of [redacted] Savage, Minnesota On June 13, 2016, CenterPoint Energy mailed a Notice of Disconnection to you in an attempt to collect a past due balance of $This Notice expired on June 23, 2016; when no payment was received and no payment arrangements were agreed upon, gas service was disconnected on July 6, You then contacted CenterPoint Energy on July 7, to inquire about the amount needed to restore service and stated that you had been making regular payments of $to CenterPoint Energy since January Because no such payments were made to your CenterPoint Energy account, our representative asked you to submit a copy of proof of these payments (via fax) to CenterPoint Energy’s Remittance Department so that the payments could be located and applied to your accountYou then asked to speak with a supervisor, who also stated that CenterPoint Energy required proof of payments before a reconnection order could be scheduledOn Friday, July 8, 2016, you again contacted CenterPoint Energy to inquire if the fax had been received, but our representative stated that had not been received Then, on July 11, 2016, you contacted CenterPoint Energy’s Executive Administrative Office regarding the misapplied payment issueOur office then received a copy of the “proof of payment,” which appeared to show a Payment History screen from a third-party online bill payment serviceFurther research indicated that four payments (totaling $256.00) were located on the previous account for natural gas service (Account# [redacted] -6) at your property, which is likely due to that account number having been entered when you set up bill payment servicesPlease note that while CenterPoint Energy offers Online Billing and payment services at www.centerpointenergy.com, the Company typically cannot assist with or modify any bill payment services provided by a third partyIf you have not yet done so, please ensure that any future payments you make are submitted to your current account number (Account# [redacted] -3) Your payments were then transferred from Account# [redacted] -to your current account (Account# [redacted] -3)The balance on your current account was $before the payments were applied, which left a remaining balance of $following the transfer You then asked that CenterPoint Energy restore your gas service that same day, and, in an attempt to resolve the issue, an exception was granted to restore service outside of CenterPoint Energy’s business hoursCenterPoint Energy offered to have our technician call you thirty minutes prior to arrival to coordinate the reconnection; however, when this call was made, our technician received no answerOur technician then arrived at your home and again attempted to contact you, but received no answer via telephone or at the front door, despite waiting over thirty minutes at your propertyOn July 12, 2016, you again contacted CenterPoint Energy and asked to have gas service restoredOur representative confirmed the contact phone number and again stated that you would receive a call thirty minutes prior to the technician’s arrivalOn July 13, 2016, a CenterPoint Energy technician attempted to reach you via telephoneAlthough this phone call was unanswered, our technician arrived at your residence, but found that again, no one was at the propertyOur technician then waited thirty minutes, but was unable to make contact with you via telephone or at your property On July 14, 2016, you again contacted our Executive Administrative Offices in an attempt to have gas service restored at your propertyA CenterPoint Energy representative confirmed the telephone number on your account and again explained CenterPoint Energy’s call ahead and appointment processesYou stated that you understood, and gas service was successfully reconnected later that day However, because your account remained past due in the amount of $following the reconnection of gas service, another Notice of Disconnection was sent on July 14, 2016, which stated that service could be disconnected on or after July 23, Because no payments or payment arrangements were made, the gas service at your property was disconnected on July 26, Following this disconnection, you then contacted CenterPoint Energy again on July 26, Our office explained that the remaining balance on your account was what remained following the transfer of the payments from the incorrect account numberAt this time, no further payments have been made to your current account or to the previous account for service at your property, and as such, your natural gas service cannot be reconnected Prior to receipt of this complaint, CenterPoint Energy was unaware of any potential medical situation at your propertyIf a resident at your property requires continued natural gas service due to a medical condition, CenterPoint Energy will reconnect gas service at the property if proof of the medical condition (a Certificate of Medical Needs Form signed by a medical professional) is receivedPlease contact me if such a situation exists at the property Please note the current charges consist of a past due amount of $68.14, current charges of $due August 10th, late fee of $and a reconnection fee that will display on his invoice scheduled to be mailed on August 11th, for $28.00; we only ask for the past due amount in order to restore service We apologize for any inconvenience that this matter may have caused you; and we thank you for the opportunity to address your concerns as we do appreciate your business Sincerely, Shauntee [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/04/24) */ April 24, Ms [redacted] Foley, MN Ms***: This letter responds to your complaint to the Revdex.com (Revdex.com) of Minnesota regarding payments made to your account for service at [redacted] , Minneapolis, Minnesota Your complaint states that you attempted to make an online payment for your account but due to technical issues, two payments (of $and $105) were submitted, although you had intended to make only one paymentBoth payments were applied to your account on April 13, Although you noted that CenterPoint Energy "had a problem with their site," our IT team was unable to recreate the issue that you experienced, and no similar problems were reported by other customers At the time your payments were submitted, your account balance was $Please note that CenterPoint Energy is only able to refund a credit balance from our customer's accounts, and as such, can only refund the overpayment of $on your accountUnfortunately, we are not able to remove payments made to satisfy a balance owed CenterPoint Energy regrets any inconvenience you may have experienced as a result of this issue Sincerely, [redacted] Regulatory Liaison CenterPoint Energy
I am rejecting this response because: ONLY PART OF THIS STATEMENT IS TRUE-->Upon arrival, our employee found the dryer already pulled away from the wall and you admitted you had removed the dryer hose prior to our technician arriving; WE HAD THE DRYER PULLED ~ 3" FROM THE WALL! THE RIP IS 15" FROM THE WALL THEREFORE, WE DID NOT DO THE RIP!! I HAVE ATTACHED TWO PHOTOS #IS A PHOTO OF THE RIP ITSELF IT IS UNEQUIVOCALLY IMPERATIVE TO NOTE THAT THE RIP, PICTURE #1, IS CUT AT THE FRONT AND PUCKERED TOWARDS THE BACK ANALYSIS--> THE PUCKERING IS FROM THE FORCE OF THE FOOT OF THE DRYER CUTTING THE VINYL FLOOR, FROM THE FRONT, WERE THE CUT IS, TO THE BACK WHERE THE PUCKERING OR ACCORDION LOOK IS THE BACK I AM REFERING TO IS THE TOP OF THE PHOTO AND REPRESENTS THE WALL, THE FRONT IS THE BOTTOM OF THE PHOTO AND IS THE FARTHEST FROM THE WALL CONCLUSION BASED ON PHOTO FACT----> THE RIP OCCURED WHEN PUSHING THE DRYER BACK TOWARDS THE WALL, THAT IS HOW YOU CUT AT THE FRONT AND PUCKER TOWARDS THE BACK IT IS 100% IMPOSSIBLE TO DO THIS BY PULLING THE DRYER OUT FROM THE WALL--- #PHOTO IS SHOWING A TOP DOWN VIEWTHE DRYER SIDE ON THE LEFT, THE WALL OF THE SINK ON THE RIGHT, THE RIP IN THE FLOOR, PUCKER TOWARDS THE WALL WHERE YOU SEE THE BASEBOARD CLEARLY AT THE TOP OF THE PICTURE.THIS IS FALSE---HE DID DAMAGE THE FLOOR---SEE THE ABOVE EXPLAINATION---As a courtesy, our employee reconnected the dryer hose at your request and pushed the dryer back against the wall after reconnecting the hoseHe did not damage the floor when the dryer was put back in placeTHIS IS FALSE--WE SAW, WHEN THE TECHNICIAN LEFT TO BY THE PART, HIS STUFF AND THE DRYER PARTS WERE ALL OVER THE DRUM TO THE DRYER WAS IN THE DOORWAY IN FRONT OF THE SINK THIS ACTION IS HOW THE WALL TRIM WAS CUT AND DAMAGED, BY HIM MOVING STUFF EVERYWHERE The CenterPoint Energy technician made all repairs from the front of the unit, eliminating the need to move the dryer forward (from the position you had placed it in prior to his arrival); THIS IS FALSE---THERE WAS ALL KINDS OF NOISE WHEN HE WAS WORKING AND A BIG "BANG" WHILE HE WAS HERE, THEN WE HEARD THE TECHNICIAN SAY, "OH S_ _T" THIS IS A COMPLETELY STATEMENT BY CENTERPOINT/SERVICE PLUS THIS HOUSE IS LESS THAN TWO MONTHS OLD, WE ARE NOT GOING TO CLOSE ON AND BUY A HOME WITH DAMAGED WOODWORK The indentation in the door is on the opposite side of the room from the dryer and not anywhere near where the technician was workingThere is no evidence to support your claim that CenterPoint Energy’s technician was responsible for this damageTHERE IS 100% EVIDENCE Therefore, we respectfully maintain our position regarding liability of this claim and stand by our denial.----LET'S TAKE THIS TO THE NEXT LEVEL IF CENTERPOINT IS STANDING BY THEIR CLAIM THEY ARE WRONG!!!WE WANT THEM TO REMOVE THE WAHER AND DRYER AND DISCONNECT THEM, REMOVE THEM FROM THE ROOM, STORE THEM IN A SAFE PLACE, REPLACE THE WOOD TRIM AND COMPLETE FLOOR WITH NEW PRODUCT, REPLACE AND RE-HOOK UP THE WASHER AND DRYER---MAKING OUR LAUNDRY ROOM LOOK LIKE NEW AGAIN THIS IS WHAT WE WANT THEM TO PAY FOR AS THIS IS TOTALLY THEIR FAULT
Thank you for your patience in our response regarding Revdex.com Complaint # [redacted] listed in the name of [redacted] for the address of [redacted] StLouis Park, MNPlease note our office spoke with Mr [redacted] on 10/17/and he confirmed that the only account/address that CenterPoint Energy’s Home Service Plus feature was requested for was the address at [redacted] ***, in Minneapolis, MN back on 4/3/The address located at [redacted] St., in StLouis Park, MN never requested the Home Service Plus feature and was therefore was removed on 9/8/ Please understand that the first month was a promotional month and no charges were incurred under the Home Service Plus feature However, the charges incurred for Home Service Plus were reversed from the account in the amount of $per month, for the amount of four months, with a credit due back of $minus the current bill amount due of $leaving a credit balance of $ We have attached a copy of the bill correction made for the address of [redacted] *** Please note Mr [redacted] also mentioned he may have made payments to the wrong account in error; once he is able to confirm the payment amounts we will gladly make those corrections as well for himIn the meantime if we can be of any further assistance please do not hesitate to let us know; as we do appreciate Mr [redacted] ***’s businessSincerely, Shauntee [redacted]
I am rejecting this response because of three points: This statement: Unfortunately, our representative did not clearly state that RAP coverage does not apply to appliances with pre-existing conditions." is severely understatedThe representative advised me to buy the replacement plan and wait for a month to replace the heater after advising me with the problem which I did and now I am waiting longer even to get this issue resolved and the water heater replacedAs an apology, you were offered two months compensation for the cost of RAP - this statement is false, the two months off were an offer that center point energy was giving everyone an incentive to join the RAP, that also was stated by the agent during the call about this offerLast but not least, the reason why I am complaining is that I have been paying for Service Plus for about two years so I don't have high unexpected costs like this and I am disappointed and I had to wait more than a month now for this repair, and I expect the information given to me by someone who represents center point energy (the representative) and should hold the business accountable and that's why the supervisor reviewed the callI wasn't expecting the supervisor to say, I reviewed the call but still will not honor your request
Dear Mr [redacted] ,We are in receipt of the complaint regarding the above-referenced propertyWe respectfully ask that this complaint be removed as beyond purview as it is unreasonable to complain about not receiving a call back when all callers were being informed that there were no service appointments available.Callers that have a Builder Warranty, Chas Roberts’ Warranty, or CAP Maintenance Plan, or callers with illnesses, elderly or children, and callers with one air conditioning unit were given priority.All calls were responded to in the order they were receivedGiven the extreme temperatures, as well as the volume of calls, it was not unheard of to not receive a call back as quickly as many homeowners wished, based on the volume of callsThis is the reason why callers were informed that there were no service appointments available, so they could call other contractors.We did in fact contact Mr [redacted] , but he did not answer his return callBy the time he had called back in, he went to the end of the queueAgain, with the volume of messages, and certain customers taking priority – all calls were responded to in the order they were receivedIf homeowners failed to answer their phone upon the call back, they were in fact moved to the back of the queue.Of special note, Mr [redacted] actually has two units on his home, which would have not made him a priority in this extreme heat, as well as a manufacturer parts warrantyThis warranty can be honored by any licensed contractor as it is a manufacturer warrantyIf at any time he was not happy with having to wait, he was more than welcome to contact another service provider.Respectfully,Damon B [redacted] VP of Residential Sales and Service
Thank you for your patience in our response regarding Revdex.com Complaint# [redacted] for Mr [redacted] We acknowledge receipt of Mr [redacted] ’s rebuttal rejection received in officePlease note on 6/7/16, Mr [redacted] contacted CNP/HSP regarding adding the Replacement Assistance Plan, it was at this time our representative advised that the refrigerator would be covered with RAP “if it is in working condition” Please understand the Replacement Assistance Plan was canceled for the refrigerator option only on 8/2/due to the pre-existing conditionWe apologize for any misunderstanding and inconvenience that this matter may have caused Mr [redacted] However, we stand by our decision to deny Mr [redacted] ’s request for Replacement Assistance in the amount of $Mr [redacted] has not been charged for the Replacement Assistance Plan Sincerely, Shauntee [redacted]
June 6, Mr [redacted] Plymouth, MN Mr [redacted] , This letter responds to your May complaint to the Revdex.com of Minnesota (Revdex.com) regarding problems with your air conditioning unit which was installed by CenterPoint Energy on March 21, On May 22, you called for service on your newly-installed air conditioning unit and stated that the “unit is not cooling”On May 25, our service tech discovered that the temperature expansion valve (a factory installed part) was malfunctioning and needed to be replacedThe part was ordered and sent to your home and scheduled for installation on May Your complaint correctly states the part could not be installed at that time due to the weatherThe repair was rescheduled and completed on May On June 1, you spoke with Dave [redacted] regarding your concerns about the Ruud equipment that was installedAt that time per your request we agreed to remove the problematic equipment and install new Carrier equipment at no chargeOn June 3, we returned to your home to install the Carrier equipment and check for proper operationWhen Dave [redacted] called to follow up you indicated it was functioning much betterI am confident this new equipment will provide years of trouble free service On behalf of CenterPoint Energy’s Home Service Plus, we apologize for the problems you’ve experienced after the installation and with the subsequent servicing of your equipmentIf you have any further questions or concerns, please call Dave [redacted] at ###-###-####Thank you Sincerely, Robin H Regulatory Liaison CenterPoint Energy
I am rejecting this response because: Obviously there is a complete math error on their partI was instructed by the automate system that I needed to pay $to get my service turn back on the same dayThe $is a same day connection fee not sure what you are calling itI was also charged a $depositTechnician never knocked on the door because I was standing there with the door open watching himI even took a photo of him sitting in his car posting on Facebook how same day connection service is after pm at nightMy service was not reconnected safely or properly abd I had to pay a plumber to finish the Technicians joblet's ignore the fact the Technician assaulted me
March 27, Mr [redacted] Hopkins, MN Re: Revdex.com Complaint # [redacted] Mr [redacted] : Thank you for your patience in our response to your complaint filed with the Revdex.com (Revdex.com) regarding reimbursement for replacement of your water heaterCenterPoint Energy records reflect that you contacted Home Service Plus (HSP) on January 26, to schedule a water heater repairDuring this conversation, you advised our representative that your water heater was leaking water Later that day, our technician arrived to the referenced address and discovered that the bottom of the hot water heater’s tank had rusted out, which was the cause of the leakOur technician deemed the appliance non-repairable and advised that the appliance would need to be replacedOn February 1, 2017, you contacted HSP to correct the name on your account and inquire about the results of the service order from JanuaryOur representative advised you of the technician’s findings and suggestions and added the Replacement Assistance Plan (RAP) to your existing Total Repair Plan package at an additional cost of $per monthUnfortunately, our representative did not clearly state that RAP coverage does not apply to appliances with pre-existing conditionsOn March 2, 2017, you requested to replace the appliance through RAPOur representative informed you that the water heater’s pre-existing condition did not qualify for the RAP because it was found to be non-repairable in January prior to your enrollment in the programOn March 16th and 22nd you requested to speak with a supervisor because you wanted CenterPoint Energy to honor what the initial representative had offeredNumerous supervisors extended their most sincere apology for the inaccuracy of the information provided during the conversation on February As an apology, you were offered two months compensation for the cost of RAPCurrently, your account is enrolled in the Total Repair Plan and RAPAt this time, you have not been charged for the RAP planAlthough RAP reimbursement cannot be applied to your account for replacement of the water heater, you may de-enroll in RAP at no cost, if you wishYou may also continue enrollment in RAP, which still applies to other appliances in your homeWe ask that you please refer to the terms and conditions of the RAP located at: http://www.centerpointenergy.com/en-us/HSP/Pages/replacement-assistance-plan-ter...⇄ The Replacement Assistance Plan applies to appliances currently covered by your existing HSP repair plan at the covered residenceAt the time you enroll in the Replacement Assistance Plan, your covered appliances must meet code requirements and be in operating conditionWe apologize for any inconvenience this matter may have caused youIt is with regret that we are unable to honor your request for RAP coverage for replacement of the water heater Thank you, Shauntee [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/29) */ September 29, Mr [redacted] Minnetonka, MN 55345- Mr [redacted] : This letter responds to your complaint to the Revdex.com of Minnesota regarding the disconnection of your natural gas service at , [redacted] Minnetonka, Minnesota CenterPoint Energy records show that the gas meter at your property was replaced on August 27, As you note, you were not at the property at this time, so our technician left a door tag notifying you that the meter was turned off and to call CenterPoint Energy to have your service restored However, because you were unaware that the meter had been replaced, you then called a repair person to determine why you had no hot waterThe cost of this repair visit was $When you requested to have this amount reimbursed to you, your claim was denied You note that you were unaware that the gas service at your property had been turned off, and that no phone call or email was sent to notify you that this had occurredTo resolve this issue, and in the interest of good customer relations, I have credited your account for the cost of the unnecessary water heater repair ($189) Please contact me if you have any further questions regarding this issue Sincerely, Robin H Regulatory Liaison CenterPoint Energy [redacted] Initial Consumer Rebuttal / [redacted] (2000, 6, 2015/09/29) */
Initial Business Response / [redacted] (1000, 8, 2015/08/11) */ August 10, [redacted] St Francis, MN Dear Ms [redacted] : This letter responds to your complaint to the Revdex.com (Revdex.com) in which you stated CenterPoint Energy did not show up in the timeline provided to you to reconnect your gas services In your complaint you stated that CenterPoint Energy did not show up within the designated time for your reconnection orderThis was true for your first appointmentThe following appointments were missed, because you were unable to be home for the full day reconnection window When we received your complaint your gas service was still disconnectedAs you know, I called you the day we received this to schedule a reconnection of gas servicesI was able to provide you with a four hour window for your reconnection, and your gas service was reconnected on July 31, You may contact me directly if you have any further concerns Sincerely, Dominic A Customer Services CenterPoint Energy [redacted] Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/08/21) */
Initial Business Response / [redacted] (1000, 6, 2015/10/26) */ October 26, Ms [redacted] Cn Rapids, MN 55448- Ms [redacted] : This letter responds to your complaint to the Revdex.com (Revdex.com) of Minnesota regarding the reconnection of your natural gas service at [redacted] , Cn Rapids, MN 55448- CenterPoint Energy records show that your account was disconnected on October 7, 2015, due to a past due balance of $Notification regarding the disconnection of your natural gas service was sent on September and expired on October 2, Our records also show that you paid $(the past due plus current balance) on October However, our records do not show any contact until October 15, when you called to request that your gas service be reconnectedOur technician was sent to reconnect your gas service on October 16, but did not receive an answer via telephone or at your home upon arrivalYou then called our office on October and your gas service was reconnected later that day Although you stated that your gas service was disconnected for over a week, our records do not show that any request was made to restore the service until October Please note that in the event of disconnection of natural gas services, customers must call CenterPoint Energy to arrange to have their service restored Because your gas service has been restored, CenterPoint Energy considers this matter resolved Sincerely, Robin H Regulatory Liaison CenterPoint Energy [redacted] Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/11/05) */
March 7, Andrew T [redacted] MrT [redacted] , Thank you for your patience in our response to your complaint filed with the Revdex.com (Revdex.com) regarding the reimbursement check for the refund of repair charges totaling $We apologize for the previous information provided The check was mailed on February 28, We apologize for the delay in you receiving the check and any inconvenience this matter may have causedThank you for the opportunity to address the concernThank you, LaToya J [redacted]
We are in receipt of your complaint regarding concerns with the above-mentioned propertyYou have requested that we compensate you for the repair completed by another companyI have enclosed a copy of our service ticket from June 15, 2015, as well as the copy of your service ticket from the other company dated August 8, 2015.You equipment was installed in Your equipment had a one year labor, five year parts, and the standard two years for workmanshipThis was a brand new home at the time of purchaseIn October of 2006, we went out to your property for a no cool, and you were not homeOn August 2007, we were called out to your home for an air balanceChas Roberts has not performed any service or maintenance on this equipment since 2007.On June 14th, 2015, you called in indicating the equipment was not coolingWe sent a technician out to the property who then diagnosed an issue with your TXV (Thermo Expansion Valve) on the Air Handler(indoor unit)At this time your system had no warranty for parts, labor or workmanshipYou declined the repair and indicated you would get quotes from other companiesFirst and foremost, we want to make it clear that although the filter drier was found to be reversed, it did not impair the function of the equipment, nor did it cause the issue with the TXV on the indoor unitYour equipment has had no service or maintenance by Chas Roberts for the past yearsChas Roberts would have no idea what has occurred with this system in that time frame as we have not been out to the property since In addition, your system has apparently run without any issues for eight years,which is well outside any workmanship or warranty periodAgain, the filter drier would not cause the issue with the TXV on your equipment, therefore, we cannot compensate you for the cost to replace the TXV by the other companyWe understand that you were frustrated that no one contacted you regarding your request for compensation for the other company's repair, but per your verbal conversation with [redacted] , contact would be made if there was a change in status to your requestYour request to have us cover the part you had another company install was not something Chas Roberts was willing to do as you had no warranty, and the filter drier had zero impact on the failure of the TXV on your equipmentChas Roberts stands by our workAlthough your install is over nine years old, out of warranty, and has run without any issues for the past eight years per our service records, we will offer to refund the diagnostic fee of $Since you chose another contractor to complete the repair we recommended, we cannot compensate you for that [redacted] Vice President Residential Sales and Service
Initial Business Response / [redacted] (1000, 9, 2015/12/09) */ ***Document Attached [redacted] December 9, Mr [redacted] Sauk Centre, MN 56378- Mr [redacted] : This letter responds to your complaint to the Revdex.com (Revdex.com) regarding the balance on your former account for gas service at [redacted] Sauk Centre, Minnesota, 56378- Your complaint states that you should not owe the balance transferred from your prior account to your current account for natural gas serviceTo show how this balance accrued, I have attached a billing statement which shows the monthly charges and payments made to your account over the last twelve months The total amounts transferred to your current account are $in gas charges and $in Home Service Plus chargesYour most recent bill of $(sent November 30, 2015) was an accurate picture of the total owed on your accountHowever, a $payment from Energy Assistance has since paid the gas charges owedAt this time, your account owes only the $in unpaid Home Service Plus charges Please contact me if you have any further questions regarding this issue Sincerely, Robin H Regulatory Liaison CenterPoint Energy Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/12/11) */ No its not resolved they just added $for no reason saying that it was my previous gas bill and clearly its not I have proof on my bill last month and I talk to a person saying I owe nothing last month was cough up now they took and just kept on adding miscellaneous and adjustment and now I owe $not happy with the lies and cheating please help I'll send proof if need be any questions call [redacted] ***copied and pasted from email Final Business Response / [redacted] (4000, 13, 2015/12/14) */ Mr [redacted] : As shown on the provided Account History statement, the final balance when your account was closed was $This amount is also shown on the July 17, Final Bill I have attached to this response Since your account was closed, a total of $in payments have been receivedThis left $owed on your previous account ($in gas charges, and $in Home Service Plus charges)This amount was then transferred to your current account
January 15, Mr [redacted] Andover, Minnesota 55304- Re: Revdex.com Complaint # [redacted] Mr***: Thank you for your patience in our response to your complaint filed with the Revdex.com (Revdex.com) regarding disconnection of gas service at the address of [redacted] **, in Andover, Minnesota 55304-On December 13, 2017, CenterPoint Energy mailed a shut off notice to the subject address The shut off notice advised to make payment for the past due charges of $or agree to a payment plan no later than December 28, to avoid service interruptionOn December 29, CenterPoint Energy visited the property in an attempt to make contact and avoid disconnection Additionally, an outbound call was placed on January 6, When no payment or payment arrangements were received, disconnection of gas service occurred on January 9, All actions taken by CenterPoint Energy, including disconnection of the gas service, fully comply with the Minnesota Cold Weather Rule, which provides customers extra protection during this time of yearFollowing the disconnection, CenterPoint Energy received a payment of $122.12, which posted January 10, This payment does include the reconnect fee of $that will appear on the following monthly invoiceIn review of your complaint, an extension was granted on the remaining amount owed of $to be paid by February 9, We also would like to offer other options which could prevent disconnection of service in the future such as payment arrangements (extension and installment plans), online billing, and automatic bank draft options if necessary We apologize for any inconvenience this matter may have caused, and we would like to thank you for the opportunity to work on your behalf, as we do appreciate your ongoing businessThank you, Shauntee [redacted]
Revdex.com:I still believe that customers who's service wasn't taken care of the first time should get first in lineor have a specialty group that just deals with incorrect workI had to wait days each time it was wrongThink about that and make a postivie change for your customersI get mistakes happen but the first thing a company shpuld be doing is getting back to the customer who's work was incorrectly done firstNot making them wait like it is their faultYou're suppose to be the professionalsPeriod I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
January 16, Ms [redacted] Shakopee, MN 55379- Ms***: This letter responds to your complaint to the Revdex.com (Revdex.com) regarding billing errors on your CenterPoint Energy account for your property at [redacted] ***, Shakopee, Minnesota Your complaint states that your account has been incorrectly billed for Home Service Plus (HSP) since you enrolled in the Repair Plan in September Please note that your account has been billed for the correct amounts each month, but due to an issue with CenterPoint Energy’s system, the timing of these charges was set incorrectlyAs a result, HSP was not included with each bill as it should have beenIn other words, monthly HSP charges were assessed to your account each month after the bill for natural gas usage had already been sentSince you enrolled in the HSP Repair Plan in September 2015, your account has been billed as shown on the attached Billing StatementThis issue was corrected in December 2016, and the two most recent invoices have been sent with gas and HSP chargesIf you have any further questions regarding this issue, please contact meSincerely, Robin H Regulatory Liaison CenterPoint Energy
I am rejecting this response because: I maintain the fact that my gaz has been disconnected unlawfully by Centerpoint Energy((CPE) just as it was done by the same company in 2002-against thousands of cusomers.As a result, Minnesota Attorney General Mike Hatch sue CPE on behalf of thousands of low income customers who didn't have the choice of their gaz provider.And in 2005, CPE settled the law suit for more than millions dollars.I have confirmed with my bank that Centerpoint Energy has been paid on a regular basis $every 5th of the month (EXIBIT1).Yet CPE charged me late fees each month after caching my payement.(exibit2).and went on to disconnect my service for $that I WILL NEVER PAY UNLESS ORDERED by the court.This was done despite having a sick kid in the house If many customers had a choice of a gaz provider CPE would not be even their last choice: it's not my choice either.My case will be settled in the court of law [redacted]
Thank you for your patience in our response for [redacted] - Revdex.com Complaint # [redacted] regarding disconnection of natural gas service due to nonpayment at the subject address of [redacted] Savage, Minnesota On June 13, 2016, CenterPoint Energy mailed a Notice of Disconnection to you in an attempt to collect a past due balance of $This Notice expired on June 23, 2016; when no payment was received and no payment arrangements were agreed upon, gas service was disconnected on July 6, You then contacted CenterPoint Energy on July 7, to inquire about the amount needed to restore service and stated that you had been making regular payments of $to CenterPoint Energy since January Because no such payments were made to your CenterPoint Energy account, our representative asked you to submit a copy of proof of these payments (via fax) to CenterPoint Energy’s Remittance Department so that the payments could be located and applied to your accountYou then asked to speak with a supervisor, who also stated that CenterPoint Energy required proof of payments before a reconnection order could be scheduledOn Friday, July 8, 2016, you again contacted CenterPoint Energy to inquire if the fax had been received, but our representative stated that had not been received Then, on July 11, 2016, you contacted CenterPoint Energy’s Executive Administrative Office regarding the misapplied payment issueOur office then received a copy of the “proof of payment,” which appeared to show a Payment History screen from a third-party online bill payment serviceFurther research indicated that four payments (totaling $256.00) were located on the previous account for natural gas service (Account# [redacted] -6) at your property, which is likely due to that account number having been entered when you set up bill payment servicesPlease note that while CenterPoint Energy offers Online Billing and payment services at www.centerpointenergy.com, the Company typically cannot assist with or modify any bill payment services provided by a third partyIf you have not yet done so, please ensure that any future payments you make are submitted to your current account number (Account# [redacted] -3) Your payments were then transferred from Account# [redacted] -to your current account (Account# [redacted] -3)The balance on your current account was $before the payments were applied, which left a remaining balance of $following the transfer You then asked that CenterPoint Energy restore your gas service that same day, and, in an attempt to resolve the issue, an exception was granted to restore service outside of CenterPoint Energy’s business hoursCenterPoint Energy offered to have our technician call you thirty minutes prior to arrival to coordinate the reconnection; however, when this call was made, our technician received no answerOur technician then arrived at your home and again attempted to contact you, but received no answer via telephone or at the front door, despite waiting over thirty minutes at your propertyOn July 12, 2016, you again contacted CenterPoint Energy and asked to have gas service restoredOur representative confirmed the contact phone number and again stated that you would receive a call thirty minutes prior to the technician’s arrivalOn July 13, 2016, a CenterPoint Energy technician attempted to reach you via telephoneAlthough this phone call was unanswered, our technician arrived at your residence, but found that again, no one was at the propertyOur technician then waited thirty minutes, but was unable to make contact with you via telephone or at your property On July 14, 2016, you again contacted our Executive Administrative Offices in an attempt to have gas service restored at your propertyA CenterPoint Energy representative confirmed the telephone number on your account and again explained CenterPoint Energy’s call ahead and appointment processesYou stated that you understood, and gas service was successfully reconnected later that day However, because your account remained past due in the amount of $following the reconnection of gas service, another Notice of Disconnection was sent on July 14, 2016, which stated that service could be disconnected on or after July 23, Because no payments or payment arrangements were made, the gas service at your property was disconnected on July 26, Following this disconnection, you then contacted CenterPoint Energy again on July 26, Our office explained that the remaining balance on your account was what remained following the transfer of the payments from the incorrect account numberAt this time, no further payments have been made to your current account or to the previous account for service at your property, and as such, your natural gas service cannot be reconnected Prior to receipt of this complaint, CenterPoint Energy was unaware of any potential medical situation at your propertyIf a resident at your property requires continued natural gas service due to a medical condition, CenterPoint Energy will reconnect gas service at the property if proof of the medical condition (a Certificate of Medical Needs Form signed by a medical professional) is receivedPlease contact me if such a situation exists at the property Please note the current charges consist of a past due amount of $68.14, current charges of $due August 10th, late fee of $and a reconnection fee that will display on his invoice scheduled to be mailed on August 11th, for $28.00; we only ask for the past due amount in order to restore service We apologize for any inconvenience that this matter may have caused you; and we thank you for the opportunity to address your concerns as we do appreciate your business Sincerely, Shauntee [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/04/24) */ April 24, Ms [redacted] Foley, MN Ms***: This letter responds to your complaint to the Revdex.com (Revdex.com) of Minnesota regarding payments made to your account for service at [redacted] , Minneapolis, Minnesota Your complaint states that you attempted to make an online payment for your account but due to technical issues, two payments (of $and $105) were submitted, although you had intended to make only one paymentBoth payments were applied to your account on April 13, Although you noted that CenterPoint Energy "had a problem with their site," our IT team was unable to recreate the issue that you experienced, and no similar problems were reported by other customers At the time your payments were submitted, your account balance was $Please note that CenterPoint Energy is only able to refund a credit balance from our customer's accounts, and as such, can only refund the overpayment of $on your accountUnfortunately, we are not able to remove payments made to satisfy a balance owed CenterPoint Energy regrets any inconvenience you may have experienced as a result of this issue Sincerely, [redacted] Regulatory Liaison CenterPoint Energy
I am rejecting this response because: ONLY PART OF THIS STATEMENT IS TRUE-->Upon arrival, our employee found the dryer already pulled away from the wall and you admitted you had removed the dryer hose prior to our technician arriving; WE HAD THE DRYER PULLED ~ 3" FROM THE WALL! THE RIP IS 15" FROM THE WALL THEREFORE, WE DID NOT DO THE RIP!! I HAVE ATTACHED TWO PHOTOS #IS A PHOTO OF THE RIP ITSELF IT IS UNEQUIVOCALLY IMPERATIVE TO NOTE THAT THE RIP, PICTURE #1, IS CUT AT THE FRONT AND PUCKERED TOWARDS THE BACK ANALYSIS--> THE PUCKERING IS FROM THE FORCE OF THE FOOT OF THE DRYER CUTTING THE VINYL FLOOR, FROM THE FRONT, WERE THE CUT IS, TO THE BACK WHERE THE PUCKERING OR ACCORDION LOOK IS THE BACK I AM REFERING TO IS THE TOP OF THE PHOTO AND REPRESENTS THE WALL, THE FRONT IS THE BOTTOM OF THE PHOTO AND IS THE FARTHEST FROM THE WALL CONCLUSION BASED ON PHOTO FACT----> THE RIP OCCURED WHEN PUSHING THE DRYER BACK TOWARDS THE WALL, THAT IS HOW YOU CUT AT THE FRONT AND PUCKER TOWARDS THE BACK IT IS 100% IMPOSSIBLE TO DO THIS BY PULLING THE DRYER OUT FROM THE WALL--- #PHOTO IS SHOWING A TOP DOWN VIEWTHE DRYER SIDE ON THE LEFT, THE WALL OF THE SINK ON THE RIGHT, THE RIP IN THE FLOOR, PUCKER TOWARDS THE WALL WHERE YOU SEE THE BASEBOARD CLEARLY AT THE TOP OF THE PICTURE.THIS IS FALSE---HE DID DAMAGE THE FLOOR---SEE THE ABOVE EXPLAINATION---As a courtesy, our employee reconnected the dryer hose at your request and pushed the dryer back against the wall after reconnecting the hoseHe did not damage the floor when the dryer was put back in placeTHIS IS FALSE--WE SAW, WHEN THE TECHNICIAN LEFT TO BY THE PART, HIS STUFF AND THE DRYER PARTS WERE ALL OVER THE DRUM TO THE DRYER WAS IN THE DOORWAY IN FRONT OF THE SINK THIS ACTION IS HOW THE WALL TRIM WAS CUT AND DAMAGED, BY HIM MOVING STUFF EVERYWHERE The CenterPoint Energy technician made all repairs from the front of the unit, eliminating the need to move the dryer forward (from the position you had placed it in prior to his arrival); THIS IS FALSE---THERE WAS ALL KINDS OF NOISE WHEN HE WAS WORKING AND A BIG "BANG" WHILE HE WAS HERE, THEN WE HEARD THE TECHNICIAN SAY, "OH S_ _T" THIS IS A COMPLETELY STATEMENT BY CENTERPOINT/SERVICE PLUS THIS HOUSE IS LESS THAN TWO MONTHS OLD, WE ARE NOT GOING TO CLOSE ON AND BUY A HOME WITH DAMAGED WOODWORK The indentation in the door is on the opposite side of the room from the dryer and not anywhere near where the technician was workingThere is no evidence to support your claim that CenterPoint Energy’s technician was responsible for this damageTHERE IS 100% EVIDENCE Therefore, we respectfully maintain our position regarding liability of this claim and stand by our denial.----LET'S TAKE THIS TO THE NEXT LEVEL IF CENTERPOINT IS STANDING BY THEIR CLAIM THEY ARE WRONG!!!WE WANT THEM TO REMOVE THE WAHER AND DRYER AND DISCONNECT THEM, REMOVE THEM FROM THE ROOM, STORE THEM IN A SAFE PLACE, REPLACE THE WOOD TRIM AND COMPLETE FLOOR WITH NEW PRODUCT, REPLACE AND RE-HOOK UP THE WASHER AND DRYER---MAKING OUR LAUNDRY ROOM LOOK LIKE NEW AGAIN THIS IS WHAT WE WANT THEM TO PAY FOR AS THIS IS TOTALLY THEIR FAULT
Thank you for your patience in our response regarding Revdex.com Complaint # [redacted] listed in the name of [redacted] for the address of [redacted] StLouis Park, MNPlease note our office spoke with Mr [redacted] on 10/17/and he confirmed that the only account/address that CenterPoint Energy’s Home Service Plus feature was requested for was the address at [redacted] ***, in Minneapolis, MN back on 4/3/The address located at [redacted] St., in StLouis Park, MN never requested the Home Service Plus feature and was therefore was removed on 9/8/ Please understand that the first month was a promotional month and no charges were incurred under the Home Service Plus feature However, the charges incurred for Home Service Plus were reversed from the account in the amount of $per month, for the amount of four months, with a credit due back of $minus the current bill amount due of $leaving a credit balance of $ We have attached a copy of the bill correction made for the address of [redacted] *** Please note Mr [redacted] also mentioned he may have made payments to the wrong account in error; once he is able to confirm the payment amounts we will gladly make those corrections as well for himIn the meantime if we can be of any further assistance please do not hesitate to let us know; as we do appreciate Mr [redacted] ***’s businessSincerely, Shauntee [redacted]
I am rejecting this response because of three points: This statement: Unfortunately, our representative did not clearly state that RAP coverage does not apply to appliances with pre-existing conditions." is severely understatedThe representative advised me to buy the replacement plan and wait for a month to replace the heater after advising me with the problem which I did and now I am waiting longer even to get this issue resolved and the water heater replacedAs an apology, you were offered two months compensation for the cost of RAP - this statement is false, the two months off were an offer that center point energy was giving everyone an incentive to join the RAP, that also was stated by the agent during the call about this offerLast but not least, the reason why I am complaining is that I have been paying for Service Plus for about two years so I don't have high unexpected costs like this and I am disappointed and I had to wait more than a month now for this repair, and I expect the information given to me by someone who represents center point energy (the representative) and should hold the business accountable and that's why the supervisor reviewed the callI wasn't expecting the supervisor to say, I reviewed the call but still will not honor your request
Dear Mr [redacted] ,We are in receipt of the complaint regarding the above-referenced propertyWe respectfully ask that this complaint be removed as beyond purview as it is unreasonable to complain about not receiving a call back when all callers were being informed that there were no service appointments available.Callers that have a Builder Warranty, Chas Roberts’ Warranty, or CAP Maintenance Plan, or callers with illnesses, elderly or children, and callers with one air conditioning unit were given priority.All calls were responded to in the order they were receivedGiven the extreme temperatures, as well as the volume of calls, it was not unheard of to not receive a call back as quickly as many homeowners wished, based on the volume of callsThis is the reason why callers were informed that there were no service appointments available, so they could call other contractors.We did in fact contact Mr [redacted] , but he did not answer his return callBy the time he had called back in, he went to the end of the queueAgain, with the volume of messages, and certain customers taking priority – all calls were responded to in the order they were receivedIf homeowners failed to answer their phone upon the call back, they were in fact moved to the back of the queue.Of special note, Mr [redacted] actually has two units on his home, which would have not made him a priority in this extreme heat, as well as a manufacturer parts warrantyThis warranty can be honored by any licensed contractor as it is a manufacturer warrantyIf at any time he was not happy with having to wait, he was more than welcome to contact another service provider.Respectfully,Damon B [redacted] VP of Residential Sales and Service
Thank you for your patience in our response regarding Revdex.com Complaint# [redacted] for Mr [redacted] We acknowledge receipt of Mr [redacted] ’s rebuttal rejection received in officePlease note on 6/7/16, Mr [redacted] contacted CNP/HSP regarding adding the Replacement Assistance Plan, it was at this time our representative advised that the refrigerator would be covered with RAP “if it is in working condition” Please understand the Replacement Assistance Plan was canceled for the refrigerator option only on 8/2/due to the pre-existing conditionWe apologize for any misunderstanding and inconvenience that this matter may have caused Mr [redacted] However, we stand by our decision to deny Mr [redacted] ’s request for Replacement Assistance in the amount of $Mr [redacted] has not been charged for the Replacement Assistance Plan Sincerely, Shauntee [redacted]
June 6, Mr [redacted] Plymouth, MN Mr [redacted] , This letter responds to your May complaint to the Revdex.com of Minnesota (Revdex.com) regarding problems with your air conditioning unit which was installed by CenterPoint Energy on March 21, On May 22, you called for service on your newly-installed air conditioning unit and stated that the “unit is not cooling”On May 25, our service tech discovered that the temperature expansion valve (a factory installed part) was malfunctioning and needed to be replacedThe part was ordered and sent to your home and scheduled for installation on May Your complaint correctly states the part could not be installed at that time due to the weatherThe repair was rescheduled and completed on May On June 1, you spoke with Dave [redacted] regarding your concerns about the Ruud equipment that was installedAt that time per your request we agreed to remove the problematic equipment and install new Carrier equipment at no chargeOn June 3, we returned to your home to install the Carrier equipment and check for proper operationWhen Dave [redacted] called to follow up you indicated it was functioning much betterI am confident this new equipment will provide years of trouble free service On behalf of CenterPoint Energy’s Home Service Plus, we apologize for the problems you’ve experienced after the installation and with the subsequent servicing of your equipmentIf you have any further questions or concerns, please call Dave [redacted] at ###-###-####Thank you Sincerely, Robin H Regulatory Liaison CenterPoint Energy
I am rejecting this response because: Obviously there is a complete math error on their partI was instructed by the automate system that I needed to pay $to get my service turn back on the same dayThe $is a same day connection fee not sure what you are calling itI was also charged a $depositTechnician never knocked on the door because I was standing there with the door open watching himI even took a photo of him sitting in his car posting on Facebook how same day connection service is after pm at nightMy service was not reconnected safely or properly abd I had to pay a plumber to finish the Technicians joblet's ignore the fact the Technician assaulted me
March 27, Mr [redacted] Hopkins, MN Re: Revdex.com Complaint # [redacted] Mr [redacted] : Thank you for your patience in our response to your complaint filed with the Revdex.com (Revdex.com) regarding reimbursement for replacement of your water heaterCenterPoint Energy records reflect that you contacted Home Service Plus (HSP) on January 26, to schedule a water heater repairDuring this conversation, you advised our representative that your water heater was leaking water Later that day, our technician arrived to the referenced address and discovered that the bottom of the hot water heater’s tank had rusted out, which was the cause of the leakOur technician deemed the appliance non-repairable and advised that the appliance would need to be replacedOn February 1, 2017, you contacted HSP to correct the name on your account and inquire about the results of the service order from JanuaryOur representative advised you of the technician’s findings and suggestions and added the Replacement Assistance Plan (RAP) to your existing Total Repair Plan package at an additional cost of $per monthUnfortunately, our representative did not clearly state that RAP coverage does not apply to appliances with pre-existing conditionsOn March 2, 2017, you requested to replace the appliance through RAPOur representative informed you that the water heater’s pre-existing condition did not qualify for the RAP because it was found to be non-repairable in January prior to your enrollment in the programOn March 16th and 22nd you requested to speak with a supervisor because you wanted CenterPoint Energy to honor what the initial representative had offeredNumerous supervisors extended their most sincere apology for the inaccuracy of the information provided during the conversation on February As an apology, you were offered two months compensation for the cost of RAPCurrently, your account is enrolled in the Total Repair Plan and RAPAt this time, you have not been charged for the RAP planAlthough RAP reimbursement cannot be applied to your account for replacement of the water heater, you may de-enroll in RAP at no cost, if you wishYou may also continue enrollment in RAP, which still applies to other appliances in your homeWe ask that you please refer to the terms and conditions of the RAP located at: http://www.centerpointenergy.com/en-us/HSP/Pages/replacement-assistance-plan-ter...⇄ The Replacement Assistance Plan applies to appliances currently covered by your existing HSP repair plan at the covered residenceAt the time you enroll in the Replacement Assistance Plan, your covered appliances must meet code requirements and be in operating conditionWe apologize for any inconvenience this matter may have caused youIt is with regret that we are unable to honor your request for RAP coverage for replacement of the water heater Thank you, Shauntee [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/09/29) */ September 29, Mr [redacted] Minnetonka, MN 55345- Mr [redacted] : This letter responds to your complaint to the Revdex.com of Minnesota regarding the disconnection of your natural gas service at , [redacted] Minnetonka, Minnesota CenterPoint Energy records show that the gas meter at your property was replaced on August 27, As you note, you were not at the property at this time, so our technician left a door tag notifying you that the meter was turned off and to call CenterPoint Energy to have your service restored However, because you were unaware that the meter had been replaced, you then called a repair person to determine why you had no hot waterThe cost of this repair visit was $When you requested to have this amount reimbursed to you, your claim was denied You note that you were unaware that the gas service at your property had been turned off, and that no phone call or email was sent to notify you that this had occurredTo resolve this issue, and in the interest of good customer relations, I have credited your account for the cost of the unnecessary water heater repair ($189) Please contact me if you have any further questions regarding this issue Sincerely, Robin H Regulatory Liaison CenterPoint Energy [redacted] Initial Consumer Rebuttal / [redacted] (2000, 6, 2015/09/29) */
Initial Business Response / [redacted] (1000, 8, 2015/08/11) */ August 10, [redacted] St Francis, MN Dear Ms [redacted] : This letter responds to your complaint to the Revdex.com (Revdex.com) in which you stated CenterPoint Energy did not show up in the timeline provided to you to reconnect your gas services In your complaint you stated that CenterPoint Energy did not show up within the designated time for your reconnection orderThis was true for your first appointmentThe following appointments were missed, because you were unable to be home for the full day reconnection window When we received your complaint your gas service was still disconnectedAs you know, I called you the day we received this to schedule a reconnection of gas servicesI was able to provide you with a four hour window for your reconnection, and your gas service was reconnected on July 31, You may contact me directly if you have any further concerns Sincerely, Dominic A Customer Services CenterPoint Energy [redacted] Initial Consumer Rebuttal / [redacted] (2000, 10, 2015/08/21) */
Initial Business Response / [redacted] (1000, 6, 2015/10/26) */ October 26, Ms [redacted] C
n Rapids, MN 55448- Ms [redacted] : This letter responds to your complaint to the Revdex.com (Revdex.com) of Minnesota regarding the reconnection of your natural gas service at [redacted] , C
n Rapids, MN 55448- CenterPoint Energy records show that your account was disconnected on October 7, 2015, due to a past due balance of $Notification regarding the disconnection of your natural gas service was sent on September and expired on October 2, Our records also show that you paid $(the past due plus current balance) on October However, our records do not show any contact until October 15, when you called to request that your gas service be reconnectedOur technician was sent to reconnect your gas service on October 16, but did not receive an answer via telephone or at your home upon arrivalYou then called our office on October and your gas service was reconnected later that day Although you stated that your gas service was disconnected for over a week, our records do not show that any request was made to restore the service until October Please note that in the event of disconnection of natural gas services, customers must call CenterPoint Energy to arrange to have their service restored Because your gas service has been restored, CenterPoint Energy considers this matter resolved Sincerely, Robin H Regulatory Liaison CenterPoint Energy [redacted] Initial Consumer Rebuttal / [redacted] (2000, 8, 2015/11/05) */
March 7, Andrew T [redacted] MrT [redacted] , Thank you for your patience in our response to your complaint filed with the Revdex.com (Revdex.com) regarding the reimbursement check for the refund of repair charges totaling $We apologize for the previous information provided The check was mailed on February 28, We apologize for the delay in you receiving the check and any inconvenience this matter may have causedThank you for the opportunity to address the concernThank you, LaToya J [redacted]
We are in receipt of your complaint regarding concerns with the above-mentioned propertyYou have requested that we compensate you for the repair completed by another companyI have enclosed a copy of our service ticket from June 15, 2015, as well as the copy of your service ticket from the other company dated August 8, 2015.You equipment was installed in Your equipment had a one year labor, five year parts, and the standard two years for workmanshipThis was a brand new home at the time of purchaseIn October of 2006, we went out to your property for a no cool, and you were not homeOn August 2007, we were called out to your home for an air balanceChas Roberts has not performed any service or maintenance on this equipment since 2007.On June 14th, 2015, you called in indicating the equipment was not coolingWe sent a technician out to the property who then diagnosed an issue with your TXV (Thermo Expansion Valve) on the Air Handler(indoor unit)At this time your system had no warranty for parts, labor or workmanshipYou declined the repair and indicated you would get quotes from other companiesFirst and foremost, we want to make it clear that although the filter drier was found to be reversed, it did not impair the function of the equipment, nor did it cause the issue with the TXV on the indoor unitYour equipment has had no service or maintenance by Chas Roberts for the past yearsChas Roberts would have no idea what has occurred with this system in that time frame as we have not been out to the property since In addition, your system has apparently run without any issues for eight years,which is well outside any workmanship or warranty periodAgain, the filter drier would not cause the issue with the TXV on your equipment, therefore, we cannot compensate you for the cost to replace the TXV by the other companyWe understand that you were frustrated that no one contacted you regarding your request for compensation for the other company's repair, but per your verbal conversation with [redacted] , contact would be made if there was a change in status to your requestYour request to have us cover the part you had another company install was not something Chas Roberts was willing to do as you had no warranty, and the filter drier had zero impact on the failure of the TXV on your equipmentChas Roberts stands by our workAlthough your install is over nine years old, out of warranty, and has run without any issues for the past eight years per our service records, we will offer to refund the diagnostic fee of $Since you chose another contractor to complete the repair we recommended, we cannot compensate you for that [redacted] Vice President Residential Sales and Service
Initial Business Response / [redacted] (1000, 9, 2015/12/09) */ ***Document Attached [redacted] December 9, Mr [redacted] Sauk Centre, MN 56378- Mr [redacted] : This letter responds to your complaint to the Revdex.com (Revdex.com) regarding the balance on your former account for gas service at [redacted] Sauk Centre, Minnesota, 56378- Your complaint states that you should not owe the balance transferred from your prior account to your current account for natural gas serviceTo show how this balance accrued, I have attached a billing statement which shows the monthly charges and payments made to your account over the last twelve months The total amounts transferred to your current account are $in gas charges and $in Home Service Plus chargesYour most recent bill of $(sent November 30, 2015) was an accurate picture of the total owed on your accountHowever, a $payment from Energy Assistance has since paid the gas charges owedAt this time, your account owes only the $in unpaid Home Service Plus charges Please contact me if you have any further questions regarding this issue Sincerely, Robin H Regulatory Liaison CenterPoint Energy Initial Consumer Rebuttal / [redacted] (3000, 11, 2015/12/11) */ No its not resolved they just added $for no reason saying that it was my previous gas bill and clearly its not I have proof on my bill last month and I talk to a person saying I owe nothing last month was cough up now they took and just kept on adding miscellaneous and adjustment and now I owe $not happy with the lies and cheating please help I'll send proof if need be any questions call [redacted] ***copied and pasted from email Final Business Response / [redacted] (4000, 13, 2015/12/14) */ Mr [redacted] : As shown on the provided Account History statement, the final balance when your account was closed was $This amount is also shown on the July 17, Final Bill I have attached to this response Since your account was closed, a total of $in payments have been receivedThis left $owed on your previous account ($in gas charges, and $in Home Service Plus charges)This amount was then transferred to your current account
January 15, Mr [redacted] Andover, Minnesota 55304- Re: Revdex.com Complaint # [redacted] Mr***: Thank you for your patience in our response to your complaint filed with the Revdex.com (Revdex.com) regarding disconnection of gas service at the address of [redacted] **, in Andover, Minnesota 55304-On December 13, 2017, CenterPoint Energy mailed a shut off notice to the subject address The shut off notice advised to make payment for the past due charges of $or agree to a payment plan no later than December 28, to avoid service interruptionOn December 29, CenterPoint Energy visited the property in an attempt to make contact and avoid disconnection Additionally, an outbound call was placed on January 6, When no payment or payment arrangements were received, disconnection of gas service occurred on January 9, All actions taken by CenterPoint Energy, including disconnection of the gas service, fully comply with the Minnesota Cold Weather Rule, which provides customers extra protection during this time of yearFollowing the disconnection, CenterPoint Energy received a payment of $122.12, which posted January 10, This payment does include the reconnect fee of $that will appear on the following monthly invoiceIn review of your complaint, an extension was granted on the remaining amount owed of $to be paid by February 9, We also would like to offer other options which could prevent disconnection of service in the future such as payment arrangements (extension and installment plans), online billing, and automatic bank draft options if necessary We apologize for any inconvenience this matter may have caused, and we would like to thank you for the opportunity to work on your behalf, as we do appreciate your ongoing businessThank you, Shauntee [redacted]
Revdex.com:I still believe that customers who's service wasn't taken care of the first time should get first in lineor have a specialty group that just deals with incorrect workI had to wait days each time it was wrongThink about that and make a postivie change for your customersI get mistakes happen but the first thing a company shpuld be doing is getting back to the customer who's work was incorrectly done firstNot making them wait like it is their faultYou're suppose to be the professionalsPeriod I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me
January 16, Ms [redacted] Shakopee, MN 55379- Ms***: This letter responds to your complaint to the Revdex.com (Revdex.com) regarding billing errors on your CenterPoint Energy account for your property at [redacted] ***, Shakopee, Minnesota Your complaint states that your account has been incorrectly billed for Home Service Plus (HSP) since you enrolled in the Repair Plan in September Please note that your account has been billed for the correct amounts each month, but due to an issue with CenterPoint Energy’s system, the timing of these charges was set incorrectlyAs a result, HSP was not included with each bill as it should have beenIn other words, monthly HSP charges were assessed to your account each month after the bill for natural gas usage had already been sentSince you enrolled in the HSP Repair Plan in September 2015, your account has been billed as shown on the attached Billing StatementThis issue was corrected in December 2016, and the two most recent invoices have been sent with gas and HSP chargesIf you have any further questions regarding this issue, please contact meSincerely, Robin H Regulatory Liaison CenterPoint Energy