Safelink Wireless

I have to wonder exactly how the Revdex.com can POSSIBLE give this company an A+This seriously makes me doubt the validity and integrity of the Revdex.com anymoreSafelink's customer service IS THE WORST I HAVE EVER EXPERIENCED IN MY LIFE - BAR NONEI am in the process of reporting them to various government entities, alsoThis is after dealing with them multiple times for different issuesFirstly, the automated rat maze that is their telephone customer service IS THE MOST CIRCULAR RAT TRAP I have ever encountered, and I'm kind of an expert when it comes to circumventing automated customer service in order to talk to a real personTheir automated customer service number makes it NEARLY IMPOSSIBLE IF NOT COMPLETELY IMPOSSIBLE to talk to a live customer service repFurther, if you have a problem with your phone and they promise you that they will promptly send you a new one, THEY ARE LYINGIt will take you at least a month to get a new oneAND, if they promise that you can still use your hobbled but working one in the meantime - until you get your new one - THEY ARE LYINGI made the customer service agent PROMISE ME SEVERAL TIMES that they WOULD NOT CUT OFF MY SERVICE UNTIL I GOT A NEW ONEThen, when I tried to complain about it, they obfuscated and even hung up until I worked my way up the chain of commandEventually, I was 'supposed' to be talking to someone with authority and EVEN THEN he obfuscated, denied and hung upTWO POINTS HERE: WHAT IS OUR GOV'T DOING EVEN DEALING WITH THIS COMPANY AND HOW ON EARTH CAN THE Revdex.com GIVE THEM AND A+??? I am not even lodging (or have lodged) a formal complaint with the Revdex.com or using my real name for fear of retribution from Safelink via them cutting off my crucial service as I am disabled and on a fixed budgetSAFELINK IS AS SHADY AND CROOKED AS THEY COME

Contacted service department in reference to my mom's phone line to verify registration which was submitted weeks prior The registration was submitted on line and information for verification requested was text as indicated A copy of the front and back of her Medicaid card I spoke with [redacted] via the customer service line to check the status of the registration He said the information was rejected So, I asked why and what steps needed to be taken to resolve the issue Well he couldn't tell me if it was a quality reason that the information was rejected or anything specific Therefore, I wanted to speak with someone that could say hey I didn't get the text or maybe it was unreadable or the information needs to be submitted via email or mailed in According to [redacted] the representative, he couldn't connect me to another department for clarification or for further assistance His suggestion was to resend it Since my time is valuable I don't want to be dancing in circles I need to know how can this be resolved not a repeated cycle of denial The customer service experience was horrible There has to be a better method of assisting customers I couldn't imagine my mom or dad having to deal with this issue with their limited technology experience I know this is a service provided by the government but the government needs to ensure that customers receive the highest quality of customer service

I have been a customer with safelink wireless phone for over two years, Myself and my wife moved from one address to another in December but kept the same zip codeand Now Safelink has shut my phone off saying that there is more then one safelink phone in our home, this is not the caseI am retired and use my phone for medical reasons and I have been round and round with Safelink trying to have them restore the use of my phone to no availThey keep saying that the Data Base shows two phones in our home, which as I stated it is only one here which is my phoneI feel like I should not be penalized simply because someone that use to live here might have had a safelink phone that should have no bearing on what I haveThank You

I was approved and enrolled January 5th with SafelinkWhen I received my phone I called to activate it and was told it was they said give it a hour to work it never worked properly it would work on and off I called repeatedly to have the issues resolved over times it wouldn't even work to make a call when needed, my daughter was home and needed Thank God I was just getting off of work and she was able to text me from her tablet with an app that she down loaded it, she did try to call from the app but apps are not made for but Safelink phones should hints the name, I had to call from my phone in my car on the way home she was rushed to Golisano Children's Hospital via ambulance lights and siren'sSo once again I called Safelink I asked them if they wanted a lawsuit because they are well on the way!! Well after all that they said they were sending a new phone out took weeks to receive a different one March 1st Now I have that so called phone and it dose NOT work I have called to get it to work over times so farTalked to different customer services people and they all went through the same process to activate the phone they ask for the serial number tell me okay the phone is now activated when you hung up with us turn your phone on and back on and make a call if it does not work turn it on and back off and try again give it an hourThen I called hours later and tell them the phone has no service customer services says that because your phone is not activated I tell them I called hours ago and was told it was so the same steps were repeated hours later still no service went throw the same steps to activated the phone serial number and so on and then was told that I had to reply for Safelink my account was no longer active I was like what the lady said I had to apply every year I was like mam I just applied January 1st and my account says ENROLLED, she says I'll need your enrollment IDSo I hung up and called back with that info and went throw the whole process with the serial number etcThis time I had a guy that would somewhat listen and told him I've done this whole thing multiple times my phone will not activate and says service good through 01/02/that's years ago sir oh they must not of updated your phone I'll open a ticket up you'll have to wait hours before you call back and see what's going to happen, GREAT!!! So now I have a ticket number again no phone that works

My experience has been horrible with this company Been put on hold minutes+ about times to transfer my government issued phone to a new one I purchased as the other one didn't work properly My phone was determined as defective & they would send me a new one They finally sent me a new phone, months later, a smartphone which doesn't work with the phone program They tried to transfer old phone to new phone, didn't work, about week later on 10/22, they shut my service off Now I'm trying to resolve by email, it's the same song & dance, they are doing nothing about it I have service days left with minutes but can't use it I am disabled & need this phone, I'll have to make cutbacks in my budget to get a cell phone, so hoping all you safe link employees are enjoying being paid for doing nothing

I am a social worker with a master's degree and have worked in this field for over 30 years. I mention this because this means I come across brick walls in attempting to help the homeless Veteran's I work with in obtaining a phone, so that can have some type of communication to obtain housing and a job. I am a pretty darn communicator. I must say (as I said to SAFELINK with no response to my email), that I have NEVER come across such poor communication or customer services as I have with safelink. I have in the last 3 months made applications for 3 persons needing a phone. Completed the application, provided ALL THE CORRECT DOCUMENTATION, and faxed it....each time I have checked the status (2 weeks later) I am told that they never received the application...funny since I actually have confirmation that the faxes went through. Try again and UPLOAD everything with the application....wait 2 or 3 weeks...Safelink doesn't have the application. One Vet brought a letter in 2 weeks ago and I ONCE AGAIN uploaded ALL of the correct information...and low and behold they didn't get it. Seriously? I have chatted several times, as their phone system is circular and under no circumstances does it allow you to speak to a live person. I would LOVE to have someone give me new information on how to help the Vets I work with

on Tuesday sept. 23, 2014 my safelink service was terminated because they decided to play more games with me.
they seem to confuse the problems I am having regarding tracfone (also operates safelink) with the safelink service.
my calls to them were not in regards to my safelink service
on Thursday sept. 18th I received a call from a woman who refused to giver name claimed she was with tracfone [redacted] (Verizon number), stated that if I call one more time that they would terminate my safelink service permantly.
on Monday sept. 22, I received a call from [redacted] XXX-XXX-XXXX said she was with safelink and was calling in regards to my complaint with usac, explained to her about the call I recived (above) and she asked what issues I have been having with my tracfone, I told her and she could basically careless and hung up on me.
on Tuesday sept. 23 about 2pm I discovered my safelink phone was disabled I called to ask what was the issue was told by the loss prevention person (no name given) that my phone has been permantly disabled and that I would need to buy a new one, and than hung up on me.

I have been a customer with safelink wireless phone for over two years, Myself and my wife moved from one address to another in December 2013 but kept the same zip code. and Now Safelink has shut my phone off saying that there is more then one safelink phone in our home, this is not the case. I am retired and use my phone for medical reasons and I have been round and round with Safelink trying to have them restore the use of my phone to no avail. They keep saying that the Data Base shows two phones in our home, which as I stated it is only one here which is my phone. I feel like I should not be penalized simply because someone that use to live here might have had a safelink phone that should have no bearing on what I have. Thank You

Contacted service department in reference to my mom's phone line to verify registration which was submitted 2 weeks prior. The registration was submitted on line and information for verification requested was text as indicated. A copy of the front and back of her Medicaid card. I spoke with [redacted] via the customer service line to check the status of the registration. He said the information was rejected. So, I asked why and what steps needed to be taken to resolve the issue. Well he couldn't tell me if it was a quality reason that the information was rejected or anything specific. Therefore, I wanted to speak with someone that could say hey I didn't get the text or maybe it was unreadable or the information needs to be submitted via email or mailed in. According to [redacted] the representative, he couldn't connect me to another department for clarification or for further assistance. His suggestion was to resend it. Since my time is valuable I don't want to be dancing in circles. I need to know how can this be resolved not a repeated cycle of denial. The customer service experience was horrible. There has to be a better method of assisting customers. I couldn't imagine my mom or dad having to deal with this issue with their limited technology experience. I know this is a service provided by the government but the government needs to ensure that customers receive the highest quality of customer service.

ABSOLUTELY THE WORST CUSTOMER SERVICE OF ANY COMPANY EVER! FOR A COMPANY THAT IS SUPPOSED TO ASSIST SENIORS THROUGH GOVERNMENT GRANTS, ITS CLEAR THAT NOBODY IS CHECKING THAT THE CUSTOMER SERVICE IS ADEQUATE NOT TO MENTION MORE THAN HALF OF THE REPS BARLY SPEAK ENGLISH AND HAVE A TENDANCY TO REPEAT THEMSELVES OVER AND OVER BUT OFFER NO HELP!! THE WORST!

I have a safelink wireless phone. I had 50,000 minutes. They deactivated my phone stating that I hadn't been using my phone, which I had. They said that in order to reactivate my phone, I had to purchase another airtime card, which I did. When they deactivated my phone, they said that they needed to send me a replacement phone so that the phone would not be deactivated again because the phone was defective. The man ensured me that my minutes would be transferred to my new phone and that my phone would remain active until I activated my new one. They cut my phone off when they processed my order leaving me with no phone for five days, and took all of my minutes but 10,000. I have recorded conversations declaring and promising my 49,831 minutes back. I have called several times and been on the phone for up to three hours with no progress, and still no web services. They took my minutes and will not fix my phone or Internet or their mistake.

My grandmother is 83 years old and has no other phone. Safelink sent her a cell phone with minutes after she filled out their paperwork and provided the necessary documents. One month goes by and they shut off her service claiming they don't have the proper documents and she has been getting the runaround with the company for months now. I personally faxed the docs in for her and have a confirmation. They claim they haven't received. Now today I uploaded into their site online. This is really the worst service we have ever received with cell phone providers. There's our government money well spent!

I have to wonder exactly how the Revdex.com can POSSIBLE give this company an A+. This seriously makes me doubt the validity and integrity of the Revdex.com anymore. Safelink's customer service IS THE WORST I HAVE EVER EXPERIENCED IN MY LIFE - BAR NONE. I am in the process of reporting them to various government entities, also. This is after dealing with them multiple times for different issues. Firstly, the automated rat maze that is their telephone customer service IS THE MOST CIRCULAR RAT TRAP I have ever encountered, and I'm kind of an expert when it comes to circumventing automated customer service in order to talk to a real person. Their automated customer service number makes it NEARLY IMPOSSIBLE IF NOT COMPLETELY IMPOSSIBLE to talk to a live customer service rep. Further, if you have a problem with your phone and they promise you that they will promptly send you a new one, THEY ARE LYING. It will take you at least a month to get a new one. AND, if they promise that you can still use your hobbled but working one in the meantime - until you get your new one - THEY ARE LYING. I made the customer service agent PROMISE ME SEVERAL TIMES that they WOULD NOT CUT OFF MY SERVICE UNTIL I GOT A NEW ONE. Then, when I tried to complain about it, they obfuscated and even hung up until I worked my way up the chain of command. Eventually, I was 'supposed' to be talking to someone with authority and EVEN THEN he obfuscated, denied and hung up. TWO POINTS HERE: WHAT IS OUR GOV'T DOING EVEN DEALING WITH THIS COMPANY AND HOW ON EARTH CAN THE Revdex.com GIVE THEM AND A+??? I am not even lodging (or have lodged) a formal complaint with the Revdex.com or using my real name for fear of retribution from Safelink via them cutting off my crucial service as I am disabled and on a fixed budget. SAFELINK IS AS SHADY AND CROOKED AS THEY COME.

I was approved and enrolled January 5th 2015 with Safelink. When I received my phone I called to activate it and was told it was they said give it a hour to work it never worked properly it would work on and off I called repeatedly to have the issues resolved over 30 times it wouldn't even work to make a 911 call when needed, my daughter was home and needed 911 Thank God I was just getting off of work and she was able to text me from her tablet with an app that she down loaded it, she did try to call 911 from the app but apps are not made for 911 but Safelink phones should hints the name, I had to call 911 from my phone in my car on the way home she was rushed to Golisano Children's Hospital via ambulance lights and siren's. So once again I called Safelink I asked them if they wanted a lawsuit because they are well on the way!!
Well after all that they said they were sending a new phone out took 4 weeks to receive a different one March 1st 2015 . Now I have that so called phone and it dose NOT work I have called to get it to work over 9 times so far. Talked to different customer services people and they all went through the same process to activate the phone they ask for the serial number tell me okay the phone is now activated when you hung up with us turn your phone on and back on and make a call if it does not work turn it on and back off and try again give it an hour. Then I called 24 hours later and tell them the phone has no service customer services says that because your phone is not activated I tell them I called 24 hours ago and was told it was so the same steps were repeated 5 hours later still no service went throw the same steps to activated the phone serial number and so on and then was told that I had to reply for Safelink my account was no longer active I was like what the lady said I had to apply every year I was like mam I just applied January 1st 2015 and my account says ENROLLED, she says I'll need your enrollment ID. So I hung up and called back with that info and went throw the whole process with the serial number etc. This time I had a guy that would somewhat listen and told him I've done this whole thing multiple times my phone will not activate and says service good through 01/02/2001 that's 14 years ago sir oh they must not of updated your phone I'll open a ticket up you'll have to wait 24 hours before you call back and see what's going to happen, GREAT!!! So now I have a ticket number again no phone that works.

I tryed for 4 hours to apply for this life line cell service they would not take my application even though im on ssi they just keep saying we need to transfer you to another department 4 hours of this I gave up after a hour on the phone with a supervisor that refused to take my application

I have spent the last week fighting with there customer service. I have been hung up on and called a liar. There is no excuse for this kind of treatment.