Safety Alert USA LLC

We are in receipt of your request for transaction documentsWe have reviewed the file and supplied you with: Proof of shipping, Delivery Confirmation, Verification certificate, Welcome letter, Credit card receipt, Payment authorization form, intake sheet, Purchase letter, Congratulation letter, Medical form, Cancellation policy [redacted] ordered a Safety Alert Medical emergency Response unit that was shipped and delivered December 21, This unit has been set up and programmed with the monitoring serviceAnd we are still providing monitoring service to dateIf this customer is seeking a charge back it will cause our company a tremendous costAlong with the time and money disbursed to set up the services and cost for the equipmentWe believe this customer is trying to escape a cancellation fee that the customer has been informed of verbally and in writing [redacted] has never contacted this office to inform us that she has contacted the bank for a refundWe trust that this satisfies your needs and won’t escalate to a charge back Thank You, Safety Alert USA

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me If they will actually do this I have tried talking to them more than once Very pleased if company actually follows through this time Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: I did say no at the end of the conversation.They charged me anywayIt has now cost me over 500.00.After returning the device, they aslso charged me another months fee Regards, [redacted] ***

Complaint: [redacted] I am rejecting this response because: The company Safety Alert spent very little time and money maintaining and monitoring any security system for usOur unit was never plugged upSafety Alert provided no service-did nothing and monitored nothing for usThen demanded that we pay them $to stop doing nothingWe contacted them to cancel and send back their unit-they said our debit card was declinedA few weeks later Safety Alert withdrew a second payment of from that same acctall the while providing nothing and doing nothing Ok, let's end this Safety Alertsend us a return authorization and we'll send you your little unit Regards, [redacted]

This number is from Safety Alert located in Lakewood, NJ They are a company that prey on the elderly When they call they are saying they are calling in behalf of Medicare Which is b------t They prey on the elderly for their medical information and sell this monitoring system and is persistent I have called and complain to them that my mother does not need this She already has a Medical Alert with a different company Told her we was cancelling and wanted to send the money back The representative [redacted] indicated my mother had to keep the monitoring system for days during the trial period before she can cancel it Told them she did not open the package and we are sending it back She proceeded to tell me that will have to charge my mother $for early cancellation that was non refundable and included the $cancellation fee I have already closed her account down and they will not be able to bill her credit card The bank is going to dispute the charge for us since we have not opened the product What type of business will not honor your request for cancellation within days if you have not opened the product Please be aware that they are preying on the elderly and are rude

Please be advised that we cannot cancel the monitoring service on this account until [redacted] physically calls or writes to cancel the service. At this time we are obligated to continue the monitoring service at additional cost to us. Our cancellation fee after a unit has been programmed customized and shipped is $169.95 plus one month of monitoring service at 29.95 per month [redacted] has paid the $299.95 set up fee to date. In order to satisfy this customer we are willing to deduct her cancellation fee as well as one month of monitoring service from what she has already paid. We will therefore credit [redacted] $99.95 as soon as she cancels the service. Thank you in advance for your prompt attention to this matter.

Good afternoon,We would like to investigate this matter and resolve it amicably, however, the customer's name is not listed anywhere in this complaintI am not able to locate the file without the customer's nameI have tried to contact *** *** *** *** to obtain this information to no
availPlease provide our customer's name so we may come to a resolutionThank you

In response to your letter dated October 31, 2014, complaint ID referenced above, it is
with
sincere regret that we received this complaint
Please be advised that our company has recently undergone considerable restructuring and several people have been let go
I understand that that desired settlement is a refund but at this I would like to offer the ***
family an upgraded device and a month credit (a $value)The complaint has stated that her mother has been rushed to the hospital several times by way of I would like to take this opportunity to make this situation right and bring confidence and security to the *** family
Again, I sincerely regret this lapse in our customer service and look forward to hearing from you regarding our offer

Dear Representative Revdex.com,
We are writing this letter in response to the Revdex.com regarding a notification received by our customer *** ***In response to the complaint Safety Alert USA LLC is in fact a legitimate companyEnclosed is a copy of our web pageSafety Alert USA has over years combined experience in the medical alert businessAfter working with various companies we have learned the good and the bad of our industryWe believe as a new company we are the best and offer the bestIn good faith we have taken the time to customize and program ***
*** system and shipped it out to her*** *** clearly states in her statement that she wanted to go with Safety Alert and wanted to change her provider because we were cheaper*** *** also states in her statement that at the end of her conversation with our sales rep that she told them NO, if in fact she did say NO we as a company would have never continued with the process of customizing and programming a unit for her_ Safety Alert is in this business to help our senior citizens not to take advantage of them
*** *** *** *** *** ** *** *** *** ***
*** ***

Complaint: ***
I am rejecting this response because: I apologize for the lack of information and did receive a call from safety alert today and provided them with the information requested
Regards,*** ***

Please note that a response was faxed. Please advise as to any further action that is required on our part
Thank you,
Safety Alert USA

Good afternoon,I have investigated this matter and have come to the following conclusionOur customer, *** *** was appropriately billed April, May &
June in the amount of $She was then billed again in the amount of $in July She was also billed $in July which she should have been because that is when her recurring monthly monitoring payment should have startedWe spoke with *** *** and agreed upon a courtesy of free months of monitoring ($29.95x3)A computer generated error then charged *** *** in August in the amounts of $and $We would like to resolve this by issuing a credit for the August charges in the amount of $We would like to also honor our original agreement with *** *** of months free monitoring serviceIf this is satisfactory to the Revdex.com, please submit a response stating such and a credit in the amount of $will be issued to *** ***'s credit card on fileHer recurring monthly monitoring service will begin again on December 3, Please adviseThank you in advance

Good afternoon,I am in receipt of this complaint and am currently investigating the matterI will respond shortlyThank you

Complaint: [redacted]
I am rejecting this response because:We still have not received the mercantdise. They have told us they have shipped like 10 times. They are lying again.We should have gotten it before now. I think they are scamming people.
Regards,[redacted]

We are in receipt of your request for transaction documents. We have reviewed the...

file and supplied you with:
Proof of shipping, Delivery Confirmation, Verification certificate, Welcome letter, Credit card receipt, Payment authorization form, intake sheet, Purchase letter, Congratulation letter, Medical form, Cancellation policy
[redacted] ordered a Safety Alert Medical emergency Response unit that was shipped and delivered December 21, 2013. This unit has been set up and programmed with the monitoring service. And we are still providing monitoring service to date. If this customer is seeking a charge back it will cause our company a tremendous cost. Along with the time and money disbursed to set up the services and cost for the equipment. We believe this customer is trying to escape a cancellation fee that the customer has been informed of verbally and in writing. [redacted] has never contacted this office to inform us that she has contacted the bank for a refund. We trust that this satisfies your needs and won’t escalate to a charge back.
Thank You,
Safety Alert USA

Complaint: [redacted]
I am rejecting this response because: The company Safety Alert spent very little time...

and money maintaining and monitoring any security system for us. Our unit was never plugged up. Safety Alert provided no service-did nothing and monitored nothing for us. Then demanded that we pay them $169.95 to stop doing nothing. We contacted them to cancel and send back their unit-they said our debit card was declined. A few weeks later Safety Alert withdrew a second payment of 109.95 from that same acct. all the while providing nothing and doing nothing.
Ok, let's end this Safety Alert. send us a return authorization and we'll send you your little unit.
Regards,
[redacted]

Please be advised that we cannot cancel the monitoring service on this account until [redacted] physically calls or writes to cancel the service. At this time we are obligated to
continue the monitoring service at additional cost to us. Our cancellation fee after a unit has been programmed customized and shipped is $169.95 plus one month of monitoring service at 29.95 per month [redacted] has paid the $299.95 set up fee to date. In order to satisfy this customer we are willing to deduct her cancellation fee as well as one month of monitoring service from what she has already paid.
We will therefore credit [redacted] $99.95 as soon as she cancels the service.
Thank you in advance for your prompt attention to this matter.

Good morning,We are currently investigating this complaint and will respond shortly. Thank you.[redacted]

They misrepresented themselves to my brother and myself, told my father that his doctor ordered this and we were lead to believe that the system was free through Medicare. We have closed my father's account and filed a report with The Ombudsmans office as well as the sheriff and with the State of New Jersey where these charlatains are from. Disgusting and shameful to steal from unwitting seniors.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   If they will actually do this.  I have tried talking to them more than once.  Very pleased if company actually follows through this time.
Regards, [redacted]