Safety & Compliance Services, Inc.

Proper drug testing protocol was followed for our client by a certified collector

I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the
offer I reviewed appear below
A "certified" collector does not tell the customer that their urine is "being rejected because it is not the "right temperature"" nor does a "ceritfied collector" tell the customer that "it is dirty" thereby implicating you must be doing drugs" which this collector stated when asked what she meant by "it isn't the right temperature." No certified lab in the State of Virginia when you go in to do a urine sample tells the customer this This is not standard protocol in handling a urine sample! Ths company should be "banned" from being allowed to collect urine and/or this collector should be fired for her accusations of "assuming" what was or wasn't in the urine and "fined" for turning away someone who had the right amount of urine in the sample, but instead was denied it for the above reason This is not how certified collectors or certified labs operate in the State of Virignia! Even doing an over the counter dip-stick method, can turn out positive or negative, but it still must be sent to a certified lab for a conclusive reading In my case, had that urine they said "wasn't the right tempertaure" and that "it was dirty" had been sent to a certified lab, nothing would have been found in it Thereby their "slanderous" statement prevented me from obtaining a job because of their "false" accusations A "certified" collector doesn't inform the customer, rather it informs the client after it has been read by a ceritifed medical technican from a certified lab as to the results of the urine test and was was or wasn't found in it
Regards,
*** ***

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
You cannot tell me that you cannot have a "defective cup"  and/or a "defective strip" due to storage temperatures or manufactured and that the manufacturer of this cup never has "never" had a batch of cups that don't read properly.  It happens in all products that are made from time to time.  Nothing made is always "perfect" and functioning properly.  It also isn't proper protocol/conduct for an "office person" to advise a patient that: "Well since it is not the right temperture it means that your "urine is dirty" thereby meaning you must be doing drugs" and we are going to tell the employer that, as the office person informed.  This statement is slanderous in implying that because it "wasn't the right temperature" that the person must be on drugs!  This office is a Safety and Compliance office, not a certifiedl medical lab, nor is it the DOT.  It is simply using DOT supplies, which could be old supplies, outdated and defective.   As in any testing (even in pregnancy testing over the counter product can be positive and when tested by a doctor and sent to a certified medical lab can come back negative), a second party (whereby  sent to a medical labl) to review your findings makes the result conclusive.  If this specific urine specimen had been sent to a "certified laboratory"  not read by a layman, the results would have showed NEGATIVE for any drugs in it, for which this office failed to do, relying soley on a cup that could have been defective and by a reader who had an attitude and wasn't reading it right.
[redacted]

Safety and Compliance Services, Inc. follows Federal DOT guidelines for drug and alcohol testing.  All specimen collection cups have a temperature strip on them, and the temperature of the urine must fall between 90 and 100 degrees to be an acceptable specimen.
Below details the portion of the regulation dealing with temperature of urine specimens:
DOT Rule 49 CFR Part 40 Section 40.65
Subpart E - Urine Specimen Collections
 
 
(b) Temperature. You must check the temperature of the specimen no later than four minutes after the employee has given you the specimen.
 
(1) The acceptable temperature range is 32–38 °C/90–100 °F.
 
(2) You must determine the temperature of the specimen by reading the temperature strip attached to the collection container.
 
(3) If the specimen temperature is within the acceptable range, you must mark the “Yes” box on the CCF.
 
(4) If the specimen temperature is outside the acceptable range, you must mark the “No” box and enter in the “Remarks” line your findings about the temperature.
 
(5) If the specimen temperature is outside the acceptable range, you must immediately conduct a new collection using direct observation procedures.

Review: I was applying for a temporary position through a company called [redacted] who in turn told me I had to go for a urine test for this company on a temp assignment to start November 12 and run to the end of the year and may be possibly beyond. The position was working for an insurance company in data entry. The temp agency sent me to a company called Safety and Compliance located at [redacted], same phone number for the [redacted] you have on this site for the urine test.

Upon arrival, I was asked to pull up pant legs and to roll down my socks. Then I was told to wash my hands and was given the urine cup to pee in and to make sure that I had peed enough into the cup where the line designated and if I had more to just pee in the toliet. After I was finished, I was to put the cup on the bathroom counter. When the lady came in (not a med tech or medical person), she looked at the cup with my pee in it and told me "it wasn't the right temperature" and that this office would be rejecting the sample and notifying the employer. She told me to go sit down and I would have to do another one, but I couldn't stay as I had someone waiting for me in the car who had an appointment. The person who drove me there as I got into the car, told me they could wait and for me to go back in. When I went back in to tell them I could then do another urine sample, this same lady told me the only way they could do it was for someone to witness my urinating in the bathroom with me. I simply told them that this is an invasion of my privacy. I left.

When I told the person who drove me there (a man), he said wait here let me see what is going on as that doesn't make sense that your pee has to be a certain temperature? He went in and asked why I supposedly failed the urine test and the same lady who waited on me said it wasn't the "right temperature" to do the test. When he ased what do you mean it isn't the right temperature, he was told by another lady that it means my "urine is dirty" meaning it must be loaded with drugs. He then got upset knowing full well, I don't take prescription medication of any kind, nor do I do drugs, nor do I drink, or smoke and told them that what they just said was "slanderous" and could be taken to court on this. They got very upset after that, and a man in the office escort him out of their office. A certified medical lab or medical office doesn't verbally tell someone that we can't take your urine sample because "it isn't the right temperature" or that "we are rejecting it because it "isn't the right temperature" or that it is "dirty" "implicating that the urine has drugs in it when in fact it hasn't been tested by a certified lab. Because of this office, Safety & Compliances Servcices, Inc, I did not get the temp assignment due to their rejecting the specimen for this reason. Had this same specimen been sent out to a certified medical lab for urine testing, nothing would have been found in my urine. This company is acting as though they can take urine samples and be able to tell by temperature reading whether it will test negative or positive. A simple dip stick test is not CONCLUSIVE as to what all is in someone's urine. Even on that premise, the urine would have to be sent out for confirmation to the conclusion they seek. This is not the correct protocol for testing a urine sample or the correct protocol in dealing with a customer who is giving it to them. I have never been treated unethically in this manner in giving a urine sample for any company I have ever worked for.Desired Settlement: They should be fined and closed down as they are not a "licensed medical facility: to properly take urine specimens and read them like a certified medical technican can. I just lost out on a position that I would have had to the end of the year of $12.00 an hour for 25-30 hours a week equaling approximately $4,312.00. Even if they were doing a dip stick test they would still have to send that specimen to a certified medical lab to be veified of their findings and I know for a fact, the reading by any medical lab in State of Virginia would have found it to be NEGATIVE of any substance(s) that they were looking for. I have never failed a urine test in my life and I am now 63 years old! I should be compensated for the money I have now lost by their acting like a medical lab for which they are not and their unethical practice of taking urine samples. Even when a lab gets that a urine sample that has been sent out, it is not a certain body temperature.

Business

Response:

Proper drug testing protocol was followed for our client by a certified collector.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

A "certified" collector does not tell the customer that their urine is "being rejected because it is not the "right temperature"" nor does a "ceritfied collector" tell the customer that "it is dirty" thereby implicating you must be doing drugs" which this collector stated when asked what she meant by "it isn't the right temperature." No certified lab in the State of Virginia when you go in to do a urine sample tells the customer this. This is not standard protocol in handling a urine sample! Ths company should be "banned" from being allowed to collect urine and/or this collector should be fired for her accusations of "assuming" what was or wasn't in the urine and "fined" for turning away someone who had the right amount of urine in the sample, but instead was denied it for the above reason. This is not how certified collectors or certified labs operate in the State of Virignia! Even doing an over the counter dip-stick method, can turn out positive or negative, but it still must be sent to a certified lab for a conclusive reading. In my case, had that urine they said "wasn't the right tempertaure" and that "it was dirty" had been sent to a certified lab, nothing would have been found in it. Thereby their "slanderous" statement prevented me from obtaining a job because of their "false" accusations. A "certified" collector doesn't inform the customer, rather it informs the client after it has been read by a ceritifed medical technican from a certified lab as to the results of the urine test and was was or wasn't found in it.

Regards,

Business

Response:

Safety and Compliance Services, Inc. follows Federal DOT guidelines for drug and alcohol testing. All specimen collection cups have a temperature strip on them, and the temperature of the urine must fall between 90 and 100 degrees to be an acceptable specimen.

Below details the portion of the regulation dealing with temperature of urine specimens:

DOT Rule 49 CFR Part 40 Section 40.65

Subpart E - Urine Specimen Collections

(b) Temperature. You must check the temperature of the specimen no later than four minutes after the employee has given you the specimen.

(1) The acceptable temperature range is 32–38 °C/90–100 °F.

(2) You must determine the temperature of the specimen by reading the temperature strip attached to the collection container.

(3) If the specimen temperature is within the acceptable range, you must mark the “Yes” box on the CCF.

(4) If the specimen temperature is outside the acceptable range, you must mark the “No” box and enter in the “Remarks” line your findings about the temperature.

(5) If the specimen temperature is outside the acceptable range, you must immediately conduct a new collection using direct observation procedures.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

You cannot tell me that you cannot have a "defective cup" and/or a "defective strip" due to storage temperatures or manufactured and that the manufacturer of this cup never has "never" had a batch of cups that don't read properly. It happens in all products that are made from time to time. Nothing made is always "perfect" and functioning properly. It also isn't proper protocol/conduct for an "office person" to advise a patient that: "Well since it is not the right temperture it means that your "urine is dirty" thereby meaning you must be doing drugs" and we are going to tell the employer that, as the office person informed. This statement is slanderous in implying that because it "wasn't the right temperature" that the person must be on drugs! This office is a Safety and Compliance office, not a certifiedl medical lab, nor is it the DOT. It is simply using DOT supplies, which could be old supplies, outdated and defective. As in any testing (even in pregnancy testing over the counter product can be positive and when tested by a doctor and sent to a certified medical lab can come back negative), a second party (whereby sent to a medical labl) to review your findings makes the result conclusive. If this specific urine specimen had been sent to a "certified laboratory" not read by a layman, the results would have showed NEGATIVE for any drugs in it, for which this office failed to do, relying soley on a cup that could have been defective and by a reader who had an attitude and wasn't reading it right.