Advertisement stated on email to try product free and only pay shipping & handling
1st complaint : I was only looking for eye cream ( purchase ) but once you put in your information a second product populates in with similar offer only pay shipping and handling so I had order confirmation emails for a Order Confirmation # @ charge 2ND:
.....***Order Confirmation #*** @ charge
originally when I called on 8-5-16, I was not able to understand customer service rep and I asked to speak with an English speaking rep..was told she was the only one answering calls or available
I asked to be sent a RMA # for a full refund and was told they only could give me 15% refund..then after constant back and forth the rep went up numerous percentages but still was told unable to give me a 100% refund
At this time my husband is a retired veteran and he was more firm ( while still polite) but he insisted on a full refund and advise rep that we were going to file a complain
Advertisement stated on email to try product free and only pay shipping & handling
1st complaint : I was only looking for eye cream ( purchase ) but once you put in your information a second product populates in with similar offer only pay shipping and handling so I had order confirmation emails for a Order Confirmation # @ charge 2ND:
.....***Order Confirmation #*** @ charge
originally when I called on 8-5-16, I was not able to understand customer service rep and I asked to speak with an English speaking rep..was told she was the only one answering calls or available
I asked to be sent a RMA # for a full refund and was told they only could give me 15% refund..then after constant back and forth the rep went up numerous percentages but still was told unable to give me a 100% refund
At this time my husband is a retired veteran and he was more firm ( while still polite) but he insisted on a full refund and advise rep that we were going to file a complain