Safety Quest Consulting

All customers who opt to have the recall repaired are made aware and sign a waiver that all work not related to the repair will not be covered by ToyotaThe remote start was not removed the wire harness was during the repairThe customer is responsible and signed paperwork that they are aware before any work proceeds

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] So they admit they removed the wire harnessThe old remote starter doesn't work with out the harnessThe mechanics that repaired the remote starter could not use the old remote starter because of the wire harness missingI understand if they don't repair accessoriesKeep in mind that this remote starter maybe after market, however it was originally installed by Toyota when I bought the truckI am missing parts of my original remote starter that I need to reinstall itBecause I'm missing that piece I have to pay for an entire new remote starter installation which cost me $ In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We do appologize for the missunderstanding between the Customer and our Business ManagerOnce a contract is sent into the lender you can not change the termsThey apply the refund to the loanThe contract will still say the orginal amount of payments but the amount owed will be decreased paying the loan off earlyThe salesperson did work with [redacted] and the issue has been resolvedShe has the credit applied to her accountShe also has the clarifiaction on how the credit applies to the loan itself

After looking into the matterI am not sure where the customers money isI have the documentation from the bank that the customer disputed the charge and was returned the money on The customer is now stating that the money has been taken againWe do not keep card numbers on fileWe do not have the moneyI am trying to see if the customer can authorize the bank to speak to us so that we can figure out what has happened

There was no fraud committed [redacted] was in an accident that he had in his personal vehicleHe brought it to the body shop at Curry Toyota [redacted] ***He was provided with a rental vehicle from Curry Toyota 0while his was being repaired [redacted] had an accident in that vehicle aswellThis is the transaction in questionHe was charged his deductible to fix Curry Toyota's vehicle that was damaged while he was driving and insuring itAfter the deductible was collected Curry Toyota's car was deemed a total lossThe customer was then intitled to his refundCurry was working with the customer and the insurance comapnies to sort out the matterWe do appologize that it took so longThe customer now has his repaired vehicle and the refund check for his $

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I spoke with Gwen C [redacted] from Curry Toyota She informed me that this is a common problem with their recall repairs She also told me that either [redacted] who originally installed the remote starter should have reinstalled my remote starter in "good faith"I'm not exactly sure what that means but it should've been done as a means of professionalism and responsible business practice I may have signed a waiver for reinstallation of accessoriesI was never informed that there would be electrical components missing from my truck that I needed to reinstall If I had not signed the proper documents which acknowledge that this item would not be reinstalled they would refuse to repair the recall item So how is that fair? Toyota is responsible for repairing my frame at no cost to meIf they did not repair my frame for the recall, I would still be driving with a hole in my frame which could be a major safety riskI have to sign that waiver in order to get my frame fixed Me simply being aware that this problem could occur is not a good enough explanation for me being financially responsible to reinstall the remote starter Glen C [redacted] said she would be contacting her representative from Toyota motor company headquarters and try to have this issue resolved I have not yet heard back from her In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because:Our son is not the owner of this car and cannot give authorization to do any work on this car Our son was asked to drop off the car at the dealership.The dealership contacted our son instead of the owner of the car In my last visit to the dealership, they refused to do any work on our car which was a violation of the the service agreement I was told that I should take my car elsewhere because my car was not welcome at the shop anymore When I asked the manager at the dealership about my contract, he stated that he does not care.We later cancel the agreement because we were paying for service which was not honored.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

When the customer came in she had a blown rear brake light and her emergency brake need adjusting plus the inspection that is what the initial charges were forWe completed the repairs and then her vehicle would not communicate with the inspection machineThis prevented us from performing the
inspectionWe did have her come back in and fixed the blown fuse that was preventing the inspection and the vehicle passed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
In response to their statements my son contacted me and told me that the mechanics stated that my brakes were low I told my son that the car was in the shop only for oil change and not brake job This is a common practice at this service department where they will try to tell you that you need other things to increase the price on the original work I was aware that my brakes were low before the car was brought to this dealership I am the only person in my household that can authorize a job beside my wife We are the owner of the car and neither my wife or I was called about any brake job My son was called instead of us at home to authorize work on my car My son does not even have a job because he is under my care How could he have authorize a job This is a scam and common practice by this dealer and shops to hike up the price on services and other repairs This is not the first time that this Curry did something like this However, this is the first time that I am making an official report.They violated the service contract by not servicing the car on July ** They did not notify either my wife or I about their decision until when I showed up to the dealership This allegation about a brake job was approximately months agoAt the time of their decision not to service my car the contract was fully up to date and we were still being charged monthly How can someone deny service and still charging monthly fees That is just out right dishonesty
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved. 9/**/8:00PM I just arrived home after taking delivery of my new Toyota Runner.We have arrived at a satisfactory agreement for both parties and I am satisfied with the final resolution.They honored their original commitment with a small modification,monh term as opposed to 36mos.Thank you fpr your assistance in this matter *** * ***
Sincerely,
*** ***

The customer signed all the documentation before the repair that he was aware and responsible for any repairs not related the the recall

Curry Toyota's position: Customer brought his vehicle in on April *** His Son drove the car in for a service and inspection results determined that the brakes needed replacementWe called the number that was given to us and the Son approved the workAt approx 5pm the Father called
saying that he was not paying for the brakes and his Son had no right to authorize the workWe were never informed by any person that only the Father could authorize the workIt is our duty and responsibility to notify the customer who signed the RO (in this case the Son) of any safety related concerns that need to be addressedSeveral months prior it was noted that the brakes would need attention so there was sufficient notificationThe Dealership had to absorb the cost of the labor and the old parts were put back on the car as the customer refused to pay for the work authorized and performed. July *** *** *** came ti the dealership and after using profanity and threatening our Assistant Service Manager Anthony A*** we asked him to leave.** *** refused and the Police were called to restore order and peace*** *** was told to leave by the State Police after a discussion. July ***, Service Director Mark R*** met with *** and *** ***We asked *** *** why he feels he should not have paid for the worn out brakes and he responded his Son has no permission to do anything with his carI asked then why he allowed his Son to bring the car in and how would we know this is the rule in his house? I also asked ** *** if we had let his Son drive out of the Dealership with worn out brakes and there was an accident what conversation would we be having today? He refused to answer my question and threw up his hand toward me and said he is done speaking with meI left the roomWe cancelled the customers warranties at their request

We have been in constant contact with the customer and working with the customer to resolve the customers concernsTo protect the customers privacy we can not expand on the resolutionWe will be delivering his car to him in the next couple of days

All customers who opt to have the recall repaired are made aware and sign a waiver that all work not related to the repair will not be covered by Toyota. The remote start was not removed the wire harness was during the repair. The customer is responsible and signed paperwork that they are aware...

before any work proceeds.

We did not charge [redacted] for the work that her son authorized on the vehicle. [redacted] came into the store the following day. At her request we issued the cancellation of the Extended Warranty and Service Contract that she purchased with her vehicle.

There was no fraud committed. [redacted] was in an accident that he had in his personal vehicle. He brought it to the body shop at Curry Toyota [redacted]. He was provided with a rental vehicle from Curry Toyota 0while his was being repaired. [redacted] had an accident...

in that vehicle aswell. This is the transaction in question. He was charged his deductible to fix Curry Toyota's vehicle that was damaged while he was driving and insuring it. After the deductible was collected Curry Toyota's car was deemed a total loss. The customer was then intitled to his refund. Curry was working with the customer and the insurance comapnies to sort out the matter. We do appologize that it took so long. The customer now has his repaired vehicle and the refund check for his $500.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
So they admit they removed the wire harness. The old remote starter doesn't work with out the harness. The mechanics that repaired the remote starter could not use the old remote starter because of the wire harness missing. I understand if they don't repair accessories. Keep in mind that this remote starter maybe after market, however it was originally installed by Toyota when I bought the truck. I am missing parts of my original remote starter that I need to reinstall it. Because I'm missing that piece I have to pay  for an entire new remote starter installation which cost me $450.00. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 I spoke with Gwen C[redacted] from Curry Toyota.  She informed me that this is a common problem with their recall repairs.  She also told me that either [redacted] who originally installed the remote starter should have  reinstalled my remote starter in "good faith". I'm not exactly sure what that means but it should've been done as a means of professionalism  and  responsible business practice.  I may have signed a waiver for reinstallation of accessories. I was never informed that there would be electrical components missing from my truck that I needed to reinstall.  If I had not signed the proper documents  which acknowledge that this item would not be reinstalled they would refuse to repair the recall item.  So how is that fair? Toyota is responsible for repairing my frame at no cost to me. If they did not repair my frame for the recall, I would still be driving with a hole in my frame which could be a major safety risk. I have to sign that waiver in order to get my frame fixed.  Me simply being aware that this problem could occur is not a good enough explanation for me being financially responsible to reinstall the remote starter.  Glen C[redacted] said she would be contacting her representative from Toyota motor company headquarters and try to have this issue resolved.  I have not yet heard back from her. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Our son is not the owner of this car and cannot give authorization to do any work on this car.  Our son was asked to drop off the car at the dealership.The dealership contacted our son instead of the owner of the car.  In my last visit to the dealership, they refused to do any work on our car which was a violation of the the service agreement.  I was told that I should take my car elsewhere because my car was not welcome at the shop anymore.  When I asked the manager at the dealership about my contract, he stated that he does not care.We later cancel the agreement because we were paying for service which was not honored.] 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We do appologize for the missunderstanding between the Customer and our Business Manager. Once a contract is sent into the lender you can not change the terms. They apply the refund to the loan. The contract will still say the orginal amount of payments but the amount owed will be decreased paying...

the loan off early. The salesperson did work with [redacted] and the issue has been resolved. She has the credit applied to her account. She also has the clarifiaction on how the credit applies to the loan itself.