Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowSafety Sign's email is not true, I never received an order confirmation nor a phone call explaining these are 45' Rolls, I obviously would have changed the order at that time The very first I seen a price or quantity was after product shipped, and I immediately told them they did not read my unit of measure on my PO Clearly stating Inches Once I received tracking information, we were able to refuse shipment and now all product will go back to Safety Sign and we will find this tape elsewhere and not do business with them any longer.Invoice will not be paid due to the refused shipment.I tried to work out some type of solution, but the Customer Service Representatives were both very rude and both told me they were managers and refused to admit they read the PO incorrectly Regards, [redacted]
From: SSC Sales Date: Thu, Aug 4, at 1:PMSubject: RE: ID [redacted] To: [redacted] Dear Ms***: Thank you for your message below As an initial matter, the complaint was not identified as involving a commercial transaction under the Uniform Commercial Code (U.C.C.) The complainant, [redacted] , is a corporate business-to-business purchasing agent for [redacted] Corporation [redacted] ’s description below was written in the first person as if “she” was being personally held responsible for the transaction (which she is not) This transaction is between [redacted] Corporation and Safety Sign Company [redacted] , as an agent of [redacted] Corporation, faxed the attached PO [redacted] to our office after hours on July 19, We emailed [redacted] Corporation the attached order confirmation [redacted] on July 20, 2016, clearly showing that we believed the order placed was for rolls (there is no such thing as a 40” roll with our part number that was set forth on [redacted] ’s Purchase Order) [redacted] Corporation knew this because I personally spoke with [redacted] on July 19th and described the subject material to her These are rolls of black/yellow pressure sensitive tape that measure 3” X 45ft In addition, [redacted] Corporation clearly expected us to amend and conform its PO to our product requirements since it was sent to us with $as the unit price and a $item total In addition, all our order confirmations clearly state our return policy which is set forth below: RETURN POLICY: IF YOU ARE NOT SATISFIED WITH ANY STANDARD STOCK ITEM, CALL OUR CUSTOMER SERVICE DEPARTMENT AT 800-992-WITHIN FIVE BUSINESS DAYS OF RECEIPT OF YOUR ORDER TO RECEIVE A RETURN AUTHORIZATIONALL MERCHANDISE MUST BE RETURNED IN ITS ORIGINAL CONDITION AND PACKAGING, POSTAGE PREPAID, TO SAFETY SIGN COMPANYA FIFTEEN PERCENT (15%) RESTOCKING CHARGE APPLIES TO ALL ORDERSCUSTOM OR SPECIAL ORDER ITEMS ARE NOT CANCELABLE OR RETURNABLE FOR ANY REASONAFTER YOUR RETURN AUTHORIZATION HAS BEEN APPROVED, YOU WILL RECEIVE A MERCHANDISE CREDIT THAT IS VALID FOR NINETY DAYS AND IS APPLICABLE TOWARD THE PURCHASE OF MERCHANDISE ONLYNO CASH BACK WILL BE GIVENPLEASE CONTACT OUR CUSTOMER SERVICE DEPARTMENT FOR FURTHER DETAILS [redacted] (or her associates at this [redacted] location) has previously placed orders with our company and has received order confirmations from us [redacted] Corporation, therefore, is (or is deemed to be) aware of the terms and conditions of our return policy In this case, the “required on site date” set forth on [redacted] Corporation’s purchase order was September 5, 2016, so we filled and shipped the order on August 1, to ensure its timely receipt of these items What this means is that [redacted] Corporation had nearly weeks to advise of any discrepancy between what it thought it had ordered and what it was going to receive [redacted] Corporation does have an affirmative obligation under the U.C.Cto review sales contracts for accuracy and advise its vendors of any changes it may require in a timely fashion As a courtesy, our Order Confirmations always include the following reminder in big, bold type: THIS IS YOUR ORDER CONFIRMATIONPLEASE REVIEW ALL INFORMATION CAREFULLY AND CALL OUR CUSTOMER SERVICE DEPARTMENT IMMEDIATELY AT (800) 992-WITH ANY CORRECTIONS [redacted] (or someone in her office) received our email order confirmation on July 20, 2016, as shown on the attached “auto-reply.” According to her auto reply, [redacted] was out of the office but due back on July We did not hear from [redacted] Corporation on July 20, July 21, July 22, July 23, July 24, July 25, July 26, July 27, July 28, July 29, July 30, or July In fact, we heard nothing from [redacted] Corporation until we sent a courtesy notice advising them that their order had shipped on August 1, On August 1st, I advised [redacted] that we were willing to accept a return of these items per the terms and conditions of our company’s return policy, which includes a 15% re-stocking fee [redacted] became irate and told my manager, Joel C***, and me that [redacted] Corporation was simply going to refuse the shipment and pay nothingAs a result, [redacted] Corporation did not receive a valid Return Authorization from us and we have to date not received these items back As far as a resolution of this matter, it is clear to us that [redacted] Corporation has no intention of complying with any of the terms and conditions of our sales contract [redacted] has even indicated that they have no intention of paying for any of the shipping charges associated with the delivery or return of these items If our merchandise, currently being held as a bailment by [redacted] Corporation, is not returned to us in resellable condition, we will definitely be referring this matter to our legal collections department and pursue all lawful commercial collection actions available to us As a courtesy, we have closed [redacted] ’s Corporate account and will no longer provide any services and/or merchandise to [redacted] CorporationAs a measure of good will, if we receive our product back in resellable condition, we will consider refraining from reporting [redacted] Corporation for any late payment on the pending invoice to Dun & Bradstreet and we will consider refraining from filing a complaint with the Revdex.com against [redacted] Corporation Thank you for providing us with the opportunity to respond to this most unfortunate incident Very truly yours,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Safety Sign's email is not true, I never received an order confirmation nor a phone call explaining these are 45' Rolls, I obviously would have changed the order at that time. The very first I seen a price or quantity was after product shipped, and I immediately told them they did not read my unit of measure on my PO Clearly stating 40 Inches. Once I received tracking information, we were able to refuse shipment and now all product will go back to Safety Sign and we will find this tape elsewhere and not do business with them any longer.Invoice will not be paid due to the refused shipment.I tried to work out some type of solution, but the Customer Service Representatives were both very rude and both told me they were managers and refused to admit they read the PO incorrectly.
Regards,
[redacted]
From: SSC Sales <[email protected]>Date: Thu, Aug 4, 2016 at 1:29 PMSubject: RE: ID [redacted]To: [redacted] <[redacted][email protected]>
Dear Ms. [redacted]: Thank you for your message below. As an initial matter, the complaint was not identified as involving a commercial...
transaction under the Uniform Commercial Code (U.C.C.). The complainant, [redacted], is a corporate business-to-business purchasing agent for [redacted] Corporation. [redacted]’s description below was written in the first person as if “she” was being personally held responsible for the transaction (which she is not). This transaction is between [redacted] Corporation and Safety Sign Company.
[redacted], as an agent of [redacted] Corporation, faxed the attached PO [redacted] to our office after hours on July 19, 2016. We emailed [redacted] Corporation the attached order confirmation [redacted] on July 20, 2016, clearly showing that we believed the order placed was for 40 rolls (there is no such thing as a 40” roll with our part number that was set forth on [redacted]’s Purchase Order). [redacted] Corporation knew this because I personally spoke with [redacted] on July 19th and described the subject material to her. These are rolls of black/yellow pressure sensitive tape that measure 3” X 45ft. In addition, [redacted] Corporation clearly expected us to amend and conform its PO to our product requirements since it was sent to us with $0.00 as the unit price and a $0.00 item total. In addition, all our order confirmations clearly state our return policy which is set forth below:
RETURN POLICY: IF YOU ARE NOT SATISFIED WITH ANY STANDARD STOCK ITEM, CALL OUR CUSTOMER SERVICE DEPARTMENT AT
800-992-1177 WITHIN FIVE BUSINESS DAYS OF RECEIPT OF YOUR ORDER TO RECEIVE A RETURN AUTHORIZATION. ALL MERCHANDISE
MUST BE RETURNED IN ITS ORIGINAL CONDITION AND PACKAGING, POSTAGE PREPAID, TO SAFETY SIGN COMPANY. A FIFTEEN PERCENT
(15%) RESTOCKING CHARGE APPLIES TO ALL ORDERS. CUSTOM OR SPECIAL ORDER ITEMS ARE NOT CANCELABLE OR RETURNABLE
FOR ANY REASON. AFTER YOUR RETURN AUTHORIZATION HAS BEEN APPROVED, YOU WILL RECEIVE A MERCHANDISE CREDIT THAT IS
VALID FOR NINETY DAYS AND IS APPLICABLE TOWARD THE PURCHASE OF MERCHANDISE ONLY. NO CASH BACK WILL BE GIVEN. PLEASE
CONTACT OUR CUSTOMER SERVICE DEPARTMENT FOR FURTHER DETAILS.
[redacted] (or her associates at this [redacted] location) has previously placed orders with our company and has received order confirmations from us. [redacted] Corporation, therefore, is (or is deemed to be) aware of the terms and conditions of our return policy.
In this case, the “required on site date” set forth on [redacted] Corporation’s purchase order was September 5, 2016, so we filled and shipped the order on August 1, 2016 to ensure its timely receipt of these items. What this means is that [redacted] Corporation had nearly 2 weeks to advise of any discrepancy between what it thought it had ordered and what it was going to receive. [redacted] Corporation does have an affirmative obligation under the U.C.C. to review sales contracts for accuracy and advise its vendors of any changes it may require in a timely fashion. As a courtesy, our Order Confirmations always include the following reminder in big, bold type:
THIS IS YOUR ORDER CONFIRMATION. PLEASE REVIEW ALL INFORMATION CAREFULLY AND CALL OUR CUSTOMER SERVICE DEPARTMENT IMMEDIATELY AT (800) 992-1177 WITH ANY CORRECTIONS.
[redacted] (or someone in her office) received our email order confirmation on July 20, 2016, as shown on the attached “auto-reply.” According to her auto reply, [redacted] was out of the office but due back on July 26. We did not hear from [redacted] Corporation on July 20, July 21, July 22, July 23, July 24, July 25, July 26, July 27, July 28, July 29, July 30, or July 31. In fact, we heard nothing from [redacted] Corporation until we sent a courtesy notice advising them that their order had shipped on August 1, 2016. On August 1st, I advised [redacted] that we were willing to accept a return of these items per the terms and conditions of our company’s return policy, which includes a 15% re-stocking fee. [redacted] became irate and told my manager, Joel C[redacted], and me that [redacted] Corporation was simply going to refuse the shipment and pay nothing. As a result, [redacted] Corporation did not receive a valid Return Authorization from us and we have to date not received these items back.
As far as a resolution of this matter, it is clear to us that [redacted] Corporation has no intention of complying with any of the terms and conditions of our sales contract. [redacted] has even indicated that they have no intention of paying for any of the shipping charges associated with the delivery or return of these items. If our merchandise, currently being held as a bailment by [redacted] Corporation, is not returned to us in resellable condition, we will definitely be referring this matter to our legal collections department and pursue all lawful commercial collection actions available to us. As a courtesy, we have closed [redacted]’s Corporate account and will no longer provide any services and/or merchandise to [redacted] Corporation. As a measure of good will, if we receive our product back in resellable condition, we will consider refraining from reporting [redacted] Corporation for any late payment on the pending invoice to Dun & Bradstreet and we will consider refraining from filing a complaint with the Revdex.com against [redacted] Corporation.
Thank you for providing us with the opportunity to respond to this most unfortunate incident.
Very truly yours,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowSafety Sign's email is not true, I never received an order confirmation nor a phone call explaining these are 45' Rolls, I obviously would have changed the order at that time The very first I seen a price or quantity was after product shipped, and I immediately told them they did not read my unit of measure on my PO Clearly stating Inches Once I received tracking information, we were able to refuse shipment and now all product will go back to Safety Sign and we will find this tape elsewhere and not do business with them any longer.Invoice will not be paid due to the refused shipment.I tried to work out some type of solution, but the Customer Service Representatives were both very rude and both told me they were managers and refused to admit they read the PO incorrectly Regards, [redacted]
From: SSC Sales Date: Thu, Aug 4, at 1:PMSubject: RE: ID [redacted] To: [redacted] Dear Ms***: Thank you for your message below As an initial matter, the complaint was not identified as involving a commercial transaction under the Uniform Commercial Code (U.C.C.) The complainant, [redacted] , is a corporate business-to-business purchasing agent for [redacted] Corporation [redacted] ’s description below was written in the first person as if “she” was being personally held responsible for the transaction (which she is not) This transaction is between [redacted] Corporation and Safety Sign Company [redacted] , as an agent of [redacted] Corporation, faxed the attached PO [redacted] to our office after hours on July 19, We emailed [redacted] Corporation the attached order confirmation [redacted] on July 20, 2016, clearly showing that we believed the order placed was for rolls (there is no such thing as a 40” roll with our part number that was set forth on [redacted] ’s Purchase Order) [redacted] Corporation knew this because I personally spoke with [redacted] on July 19th and described the subject material to her These are rolls of black/yellow pressure sensitive tape that measure 3” X 45ft In addition, [redacted] Corporation clearly expected us to amend and conform its PO to our product requirements since it was sent to us with $as the unit price and a $item total In addition, all our order confirmations clearly state our return policy which is set forth below: RETURN POLICY: IF YOU ARE NOT SATISFIED WITH ANY STANDARD STOCK ITEM, CALL OUR CUSTOMER SERVICE DEPARTMENT AT 800-992-WITHIN FIVE BUSINESS DAYS OF RECEIPT OF YOUR ORDER TO RECEIVE A RETURN AUTHORIZATIONALL MERCHANDISE MUST BE RETURNED IN ITS ORIGINAL CONDITION AND PACKAGING, POSTAGE PREPAID, TO SAFETY SIGN COMPANYA FIFTEEN PERCENT (15%) RESTOCKING CHARGE APPLIES TO ALL ORDERSCUSTOM OR SPECIAL ORDER ITEMS ARE NOT CANCELABLE OR RETURNABLE FOR ANY REASONAFTER YOUR RETURN AUTHORIZATION HAS BEEN APPROVED, YOU WILL RECEIVE A MERCHANDISE CREDIT THAT IS VALID FOR NINETY DAYS AND IS APPLICABLE TOWARD THE PURCHASE OF MERCHANDISE ONLYNO CASH BACK WILL BE GIVENPLEASE CONTACT OUR CUSTOMER SERVICE DEPARTMENT FOR FURTHER DETAILS [redacted] (or her associates at this [redacted] location) has previously placed orders with our company and has received order confirmations from us [redacted] Corporation, therefore, is (or is deemed to be) aware of the terms and conditions of our return policy In this case, the “required on site date” set forth on [redacted] Corporation’s purchase order was September 5, 2016, so we filled and shipped the order on August 1, to ensure its timely receipt of these items What this means is that [redacted] Corporation had nearly weeks to advise of any discrepancy between what it thought it had ordered and what it was going to receive [redacted] Corporation does have an affirmative obligation under the U.C.Cto review sales contracts for accuracy and advise its vendors of any changes it may require in a timely fashion As a courtesy, our Order Confirmations always include the following reminder in big, bold type: THIS IS YOUR ORDER CONFIRMATIONPLEASE REVIEW ALL INFORMATION CAREFULLY AND CALL OUR CUSTOMER SERVICE DEPARTMENT IMMEDIATELY AT (800) 992-WITH ANY CORRECTIONS [redacted] (or someone in her office) received our email order confirmation on July 20, 2016, as shown on the attached “auto-reply.” According to her auto reply, [redacted] was out of the office but due back on July We did not hear from [redacted] Corporation on July 20, July 21, July 22, July 23, July 24, July 25, July 26, July 27, July 28, July 29, July 30, or July In fact, we heard nothing from [redacted] Corporation until we sent a courtesy notice advising them that their order had shipped on August 1, On August 1st, I advised [redacted] that we were willing to accept a return of these items per the terms and conditions of our company’s return policy, which includes a 15% re-stocking fee [redacted] became irate and told my manager, Joel C***, and me that [redacted] Corporation was simply going to refuse the shipment and pay nothingAs a result, [redacted] Corporation did not receive a valid Return Authorization from us and we have to date not received these items back As far as a resolution of this matter, it is clear to us that [redacted] Corporation has no intention of complying with any of the terms and conditions of our sales contract [redacted] has even indicated that they have no intention of paying for any of the shipping charges associated with the delivery or return of these items If our merchandise, currently being held as a bailment by [redacted] Corporation, is not returned to us in resellable condition, we will definitely be referring this matter to our legal collections department and pursue all lawful commercial collection actions available to us As a courtesy, we have closed [redacted] ’s Corporate account and will no longer provide any services and/or merchandise to [redacted] CorporationAs a measure of good will, if we receive our product back in resellable condition, we will consider refraining from reporting [redacted] Corporation for any late payment on the pending invoice to Dun & Bradstreet and we will consider refraining from filing a complaint with the Revdex.com against [redacted] Corporation Thank you for providing us with the opportunity to respond to this most unfortunate incident Very truly yours,
The consumer responded via phone as follows: The consumer states that the company has resolved the matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Safety Sign's email is not true, I never received an order confirmation nor a phone call explaining these are 45' Rolls, I obviously would have changed the order at that time. The very first I seen a price or quantity was after product shipped, and I immediately told them they did not read my unit of measure on my PO Clearly stating 40 Inches. Once I received tracking information, we were able to refuse shipment and now all product will go back to Safety Sign and we will find this tape elsewhere and not do business with them any longer.Invoice will not be paid due to the refused shipment.I tried to work out some type of solution, but the Customer Service Representatives were both very rude and both told me they were managers and refused to admit they read the PO incorrectly.
Regards,
[redacted]
From: SSC Sales <[email protected]>Date: Thu, Aug 4, 2016 at 1:29 PMSubject: RE: ID [redacted]To: [redacted] <[redacted][email protected]>
Dear Ms. [redacted]: Thank you for your message below. As an initial matter, the complaint was not identified as involving a commercial...
transaction under the Uniform Commercial Code (U.C.C.). The complainant, [redacted], is a corporate business-to-business purchasing agent for [redacted] Corporation. [redacted]’s description below was written in the first person as if “she” was being personally held responsible for the transaction (which she is not). This transaction is between [redacted] Corporation and Safety Sign Company.
[redacted], as an agent of [redacted] Corporation, faxed the attached PO [redacted] to our office after hours on July 19, 2016. We emailed [redacted] Corporation the attached order confirmation [redacted] on July 20, 2016, clearly showing that we believed the order placed was for 40 rolls (there is no such thing as a 40” roll with our part number that was set forth on [redacted]’s Purchase Order). [redacted] Corporation knew this because I personally spoke with [redacted] on July 19th and described the subject material to her. These are rolls of black/yellow pressure sensitive tape that measure 3” X 45ft. In addition, [redacted] Corporation clearly expected us to amend and conform its PO to our product requirements since it was sent to us with $0.00 as the unit price and a $0.00 item total. In addition, all our order confirmations clearly state our return policy which is set forth below:
RETURN POLICY: IF YOU ARE NOT SATISFIED WITH ANY STANDARD STOCK ITEM, CALL OUR CUSTOMER SERVICE DEPARTMENT AT
800-992-1177 WITHIN FIVE BUSINESS DAYS OF RECEIPT OF YOUR ORDER TO RECEIVE A RETURN AUTHORIZATION. ALL MERCHANDISE
MUST BE RETURNED IN ITS ORIGINAL CONDITION AND PACKAGING, POSTAGE PREPAID, TO SAFETY SIGN COMPANY. A FIFTEEN PERCENT
(15%) RESTOCKING CHARGE APPLIES TO ALL ORDERS. CUSTOM OR SPECIAL ORDER ITEMS ARE NOT CANCELABLE OR RETURNABLE
FOR ANY REASON. AFTER YOUR RETURN AUTHORIZATION HAS BEEN APPROVED, YOU WILL RECEIVE A MERCHANDISE CREDIT THAT IS
VALID FOR NINETY DAYS AND IS APPLICABLE TOWARD THE PURCHASE OF MERCHANDISE ONLY. NO CASH BACK WILL BE GIVEN. PLEASE
CONTACT OUR CUSTOMER SERVICE DEPARTMENT FOR FURTHER DETAILS.
[redacted] (or her associates at this [redacted] location) has previously placed orders with our company and has received order confirmations from us. [redacted] Corporation, therefore, is (or is deemed to be) aware of the terms and conditions of our return policy.
In this case, the “required on site date” set forth on [redacted] Corporation’s purchase order was September 5, 2016, so we filled and shipped the order on August 1, 2016 to ensure its timely receipt of these items. What this means is that [redacted] Corporation had nearly 2 weeks to advise of any discrepancy between what it thought it had ordered and what it was going to receive. [redacted] Corporation does have an affirmative obligation under the U.C.C. to review sales contracts for accuracy and advise its vendors of any changes it may require in a timely fashion. As a courtesy, our Order Confirmations always include the following reminder in big, bold type:
THIS IS YOUR ORDER CONFIRMATION. PLEASE REVIEW ALL INFORMATION CAREFULLY AND CALL OUR CUSTOMER SERVICE DEPARTMENT IMMEDIATELY AT (800) 992-1177 WITH ANY CORRECTIONS.
[redacted] (or someone in her office) received our email order confirmation on July 20, 2016, as shown on the attached “auto-reply.” According to her auto reply, [redacted] was out of the office but due back on July 26. We did not hear from [redacted] Corporation on July 20, July 21, July 22, July 23, July 24, July 25, July 26, July 27, July 28, July 29, July 30, or July 31. In fact, we heard nothing from [redacted] Corporation until we sent a courtesy notice advising them that their order had shipped on August 1, 2016. On August 1st, I advised [redacted] that we were willing to accept a return of these items per the terms and conditions of our company’s return policy, which includes a 15% re-stocking fee. [redacted] became irate and told my manager, Joel C[redacted], and me that [redacted] Corporation was simply going to refuse the shipment and pay nothing. As a result, [redacted] Corporation did not receive a valid Return Authorization from us and we have to date not received these items back.
As far as a resolution of this matter, it is clear to us that [redacted] Corporation has no intention of complying with any of the terms and conditions of our sales contract. [redacted] has even indicated that they have no intention of paying for any of the shipping charges associated with the delivery or return of these items. If our merchandise, currently being held as a bailment by [redacted] Corporation, is not returned to us in resellable condition, we will definitely be referring this matter to our legal collections department and pursue all lawful commercial collection actions available to us. As a courtesy, we have closed [redacted]’s Corporate account and will no longer provide any services and/or merchandise to [redacted] Corporation. As a measure of good will, if we receive our product back in resellable condition, we will consider refraining from reporting [redacted] Corporation for any late payment on the pending invoice to Dun & Bradstreet and we will consider refraining from filing a complaint with the Revdex.com against [redacted] Corporation.
Thank you for providing us with the opportunity to respond to this most unfortunate incident.
Very truly yours,