[A default letter is provided here which indicates your rejection of the business's response Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below:While what constitutes as rude as opposed to a good experience is a subjective matter, the facts that the business have provided are inaccurate While I did call them on 7/5, I was only able to reach a voice mail I called again on 7/and it wasn't until much later in the day [redacted] was able to get in touch with me At that point, it was already 2pm in the day and I had still not heard from the carrier on pickup, so the fact that the business is suggesting the carrier was going to come for pick up on the 6th of July is just a downright lie I had waited for the carrier to get in touch with me on July 5th as well as July 6th I did not attempt to cancel until the end of July 6th I do not appreciate this business twisting the truth around to make it seem like the mistake is on my shoulders for "apparently [not wanting] to wait until the 6th for pick up." I was waiting on the 6th No one from the carrier reached out to me Also, I was leaving on the 7th not the 8th This was discussed prior to my deposit charge, so I suppose that's another truth that got forgotten.Furthermore, I don't understand why this business couldn't have taken the time to sit down and talk with me about solutions to the whole problem It's impossible to get a hold of someone, and when you work with a time sensitive business would it not be a good idea to get some help then? What could have made this whole thing better is have someone able to see this case through and communicate Information is key here, and that's what botched this whole ordeal is the lack of information and communication from both the vendor and the carrier I needed my car picked up July 5th or 6th (heck I was even able to wait until the 7th) but no one communicated with me what was going on July 5th came and went with no word from either By July 6th, it was already a bit late in the day to have not heard from the carrier nor the vendor At that point, you just lose trust in the business.While I'm in discussion with my company right now about the reimbursement, they have let me decide which course to take We are already halfway through the dispute process with my bank If the dispute process changes, then I will discuss with my company Regards, [redacted]
In response to the complaint and the customers account of eventsWe are a transport broker and match a customer with car shipping needs with transport carriers available in their routeThe order was received on Saturday, January 14thI never told the customer his car would be picked up on the day the order was placed or on SundayIn fact, he was told the opposite and that due to placing an order on a Saturday he wouldn’t be looking at pickup until the week of January 16thCustomer told me that was fine as he was sending the car to his brother to get and engine put in and the engine wasn’t even arriving until approximately the 19thWe never promised a pickup day and told him once a driver and carrier was available to load the car I would contact himWe are a small office and sometimes cannot every call that comes in due to either being on the phone with other clients or out of the officeWe have a voicemail system in place for customers to leave messages on if we cannot answerOn January 18th we dispatched the clients order to a company called Priority Trans LLCThe ordered noted the car didn’t run and a winch was neededClient was contacted and told them their driver would be calling on 1/19/to schedule a time to load itThe customer did call and I reiterated to her that we do not setup the times for the driver as we are a separate company and do not operate the transport carrier, Priority Trans LLC and best to speak to them directlyAfter hanging up with the customer I contacted Priority Trans LLC though and told their dispatcher the driver needs to call them asap in regards to when he will be theirAfter the carrier arrived I was contacted and found out that the dispatcher at Priority Trans LLC sent the wrong truck out and they did not have a winch to load the carI contacted the customer, apologized and told them I would get working on finding a replacement truckOn Saturday at ~3pm, within hours, I was able to get a replacement truck, JDR Transport LLC, to load the car that day for himWhen I contacted the customer to let them know we had setup a carrier there was no arguing, they just said they already shipped it the day before on Friday and wanted cancel the orderCustomer’s complaint has been addressed and this should allow you to close it on your system Thank youA refund was requested to our credit card processor and we received the below receipt: (The processor advises that credits can take 3-days to appear in the customers account) ------------------------------------- General Information ------------------------------------- Merchant Account: Safeway Car Transport Date/Time : 01/24/6:11:PM EST ------------------------------------- Transaction Information ------------------------------------- Order ID : [redacted] Transaction Amount : $- Transaction ID : [redacted] Authorization Code : [redacted] Transaction Type : Card Refund Response : APPROVED ------------------------------------- Customer Billing Information ------------------------------------- First Name : [redacted] Last Name : [redacted]
In regards to the complaint, I contest that we were ever rude to the customer and we did not provide a horrible experience. We actually provided 2 trucking companies to the customer. The first one was delivering to early for her so we provided a second. The second company, [redacted] was...
estimated to pickup on 7/5/16. Customer wasn’t leaving the location until 7/8/16 so pickup was needed prior to that. Customer called us on 7/5 to let us know that she didn’t hear from the company so we contacted the carrier and they said they were running a day behind but would be picking up the car still. The customer called back on 7/5 again and said they never heard from anyone so called her dad already and had him flying in to drive the car back and now was canceling. She did not wait 2 days as indicated in her statement. Following the cancellation, [redacted] had called [redacted] who handles relocation's for the company [redacted] works for. [redacted] called me as asked what happened as we have done several moves for in the past without issue. I explained the situation and that the carrier was running a day behind but the customer apparently didn’t want to wait until the 6th for the pickup even though she wasn’t leaving until the 8th and that we had already provided her with the carrier information and that car would still be delivered as needed. We discussed the $150 that was already paid and [redacted] said that their company was paying for the relocation and that she would reimburse [redacted] for it and to not refund the $150. I sent [redacted] a copy of the $150 credit card receipt as she requested. So per my last conversation on with the company official handing her move she was reimbursed for the $150.
[A default letter is provided here which indicates your acceptance of the business's response. If you...
wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
In response to the complaint and the customers account of events. We are a transport broker and match a customer with car shipping needs with transport carriers available in their route. The order was received on Saturday, January 14th. I never told the customer his car would be picked up on the day...
the order was placed or on Sunday. In fact, he was told the opposite and that due to placing an order on a Saturday he wouldn’t be looking at pickup until the week of January 16th. Customer told me that was fine as he was sending the car to his brother to get and engine put in and the engine wasn’t even arriving until approximately the 19th. We never promised a pickup day and told him once a driver and carrier was available to load the car I would contact him. We are a small office and sometimes cannot every call that comes in due to either being on the phone with other clients or out of the office. We have a voicemail system in place for customers to leave messages on if we cannot answer. On January 18th we dispatched the clients order to a company called Priority Trans LLC. The ordered noted the car didn’t run and a winch was needed. Client was contacted and told them their driver would be calling on 1/19/17 to schedule a time to load it. The customer did call and I reiterated to her that we do not setup the times for the driver as we are a separate company and do not operate the transport carrier, Priority Trans LLC and best to speak to them directly. After hanging up with the customer I contacted Priority Trans LLC though and told their dispatcher the driver needs to call them asap in regards to when he will be their. After the carrier arrived I was contacted and found out that the dispatcher at Priority Trans LLC sent the wrong truck out and they did not have a winch to load the car. I contacted the customer, apologized and told them I would get working on finding a replacement truck. On Saturday at ~3pm, within 48 hours, I was able to get a replacement truck, JDR Transport LLC, to load the car that day for him. When I contacted the customer to let them know we had setup a carrier there was no arguing, they just said they already shipped it the day before on Friday and wanted cancel the order. Customer’s complaint has been addressed and this should allow you to close it on your system. Thank you. A refund was requested to our credit card processor and we received the below receipt: (The processor advises that credits can take 3-7 days to appear in the customers account) ------------------------------------- General Information ------------------------------------- Merchant Account: Safeway Car Transport Date/Time : 01/24/2017 6:11:37 PM EST ------------------------------------- Transaction Information ------------------------------------- Order ID : [redacted] Transaction Amount : $-150.00 Transaction ID : [redacted] Authorization Code : [redacted] Transaction Type : Card Refund Response : APPROVED ------------------------------------- Customer Billing Information ------------------------------------- First Name : [redacted] Last Name : [redacted]
[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:While what constitutes as rude as opposed to a good experience is a subjective matter, the facts that the business have provided are inaccurate. While I did call them on 7/5, I was only able to reach a voice mail. I called again on 7/6 and it wasn't until much later in the day [redacted] was able to get in touch with me. At that point, it was already 2pm in the day and I had still not heard from the carrier on pickup, so the fact that the business is suggesting the carrier was going to come for pick up on the 6th of July is just a downright lie. I had waited for the carrier to get in touch with me on July 5th as well as July 6th. I did not attempt to cancel until the end of July 6th. I do not appreciate this business twisting the truth around to make it seem like the mistake is on my shoulders for "apparently [not wanting] to wait until the 6th for pick up." I was waiting on the 6th. No one from the carrier reached out to me. Also, I was leaving on the 7th not the 8th. This was discussed prior to my deposit charge, so I suppose that's another truth that got forgotten.Furthermore, I don't understand why this business couldn't have taken the time to sit down and talk with me about solutions to the whole problem. It's impossible to get a hold of someone, and when you work with a time sensitive business would it not be a good idea to get some help then? What could have made this whole thing better is have someone able to see this case through and communicate. Information is key here, and that's what botched this whole ordeal is the lack of information and communication from both the vendor and the carrier. I needed my car picked up July 5th or 6th (heck I was even able to wait until the 7th) but no one communicated with me what was going on. July 5th came and went with no word from either. By July 6th, it was already a bit late in the day to have not heard from the carrier nor the vendor. At that point, you just lose trust in the business.While I'm in discussion with my company right now about the reimbursement, they have let me decide which course to take. We are already halfway through the dispute process with my bank. If the dispute process changes, then I will discuss with my company.
Regards,
[redacted]
Hello,A check was sent to the customer. We were not aware it was not received but will contact the customer and if in fact not received will have it reissued by 11/20/15. Thank you[redacted]
[A default letter is provided here which indicates your rejection of the business's response Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of why I am rejecting this response appear below:While what constitutes as rude as opposed to a good experience is a subjective matter, the facts that the business have provided are inaccurate While I did call them on 7/5, I was only able to reach a voice mail I called again on 7/and it wasn't until much later in the day [redacted] was able to get in touch with me At that point, it was already 2pm in the day and I had still not heard from the carrier on pickup, so the fact that the business is suggesting the carrier was going to come for pick up on the 6th of July is just a downright lie I had waited for the carrier to get in touch with me on July 5th as well as July 6th I did not attempt to cancel until the end of July 6th I do not appreciate this business twisting the truth around to make it seem like the mistake is on my shoulders for "apparently [not wanting] to wait until the 6th for pick up." I was waiting on the 6th No one from the carrier reached out to me Also, I was leaving on the 7th not the 8th This was discussed prior to my deposit charge, so I suppose that's another truth that got forgotten.Furthermore, I don't understand why this business couldn't have taken the time to sit down and talk with me about solutions to the whole problem It's impossible to get a hold of someone, and when you work with a time sensitive business would it not be a good idea to get some help then? What could have made this whole thing better is have someone able to see this case through and communicate Information is key here, and that's what botched this whole ordeal is the lack of information and communication from both the vendor and the carrier I needed my car picked up July 5th or 6th (heck I was even able to wait until the 7th) but no one communicated with me what was going on July 5th came and went with no word from either By July 6th, it was already a bit late in the day to have not heard from the carrier nor the vendor At that point, you just lose trust in the business.While I'm in discussion with my company right now about the reimbursement, they have let me decide which course to take We are already halfway through the dispute process with my bank If the dispute process changes, then I will discuss with my company Regards, [redacted]
In response to the complaint and the customers account of eventsWe are a transport broker and match a customer with car shipping needs with transport carriers available in their routeThe order was received on Saturday, January 14thI never told the customer his car would be picked up on the day the order was placed or on SundayIn fact, he was told the opposite and that due to placing an order on a Saturday he wouldn’t be looking at pickup until the week of January 16thCustomer told me that was fine as he was sending the car to his brother to get and engine put in and the engine wasn’t even arriving until approximately the 19thWe never promised a pickup day and told him once a driver and carrier was available to load the car I would contact himWe are a small office and sometimes cannot every call that comes in due to either being on the phone with other clients or out of the officeWe have a voicemail system in place for customers to leave messages on if we cannot answerOn January 18th we dispatched the clients order to a company called Priority Trans LLCThe ordered noted the car didn’t run and a winch was neededClient was contacted and told them their driver would be calling on 1/19/to schedule a time to load itThe customer did call and I reiterated to her that we do not setup the times for the driver as we are a separate company and do not operate the transport carrier, Priority Trans LLC and best to speak to them directlyAfter hanging up with the customer I contacted Priority Trans LLC though and told their dispatcher the driver needs to call them asap in regards to when he will be theirAfter the carrier arrived I was contacted and found out that the dispatcher at Priority Trans LLC sent the wrong truck out and they did not have a winch to load the carI contacted the customer, apologized and told them I would get working on finding a replacement truckOn Saturday at ~3pm, within hours, I was able to get a replacement truck, JDR Transport LLC, to load the car that day for himWhen I contacted the customer to let them know we had setup a carrier there was no arguing, they just said they already shipped it the day before on Friday and wanted cancel the orderCustomer’s complaint has been addressed and this should allow you to close it on your system Thank youA refund was requested to our credit card processor and we received the below receipt: (The processor advises that credits can take 3-days to appear in the customers account) ------------------------------------- General Information ------------------------------------- Merchant Account: Safeway Car Transport Date/Time : 01/24/6:11:PM EST ------------------------------------- Transaction Information ------------------------------------- Order ID : [redacted] Transaction Amount : $- Transaction ID : [redacted] Authorization Code : [redacted] Transaction Type : Card Refund Response : APPROVED ------------------------------------- Customer Billing Information ------------------------------------- First Name : [redacted] Last Name : [redacted]
In regards to the complaint, I contest that we were ever rude to the customer and we did not provide a horrible experience. We actually provided 2 trucking companies to the customer. The first one was delivering to early for her so we provided a second. The second company, [redacted] was...
estimated to pickup on 7/5/16. Customer wasn’t leaving the location until 7/8/16 so pickup was needed prior to that. Customer called us on 7/5 to let us know that she didn’t hear from the company so we contacted the carrier and they said they were running a day behind but would be picking up the car still. The customer called back on 7/5 again and said they never heard from anyone so called her dad already and had him flying in to drive the car back and now was canceling. She did not wait 2 days as indicated in her statement. Following the cancellation, [redacted] had called [redacted] who handles relocation's for the company [redacted] works for. [redacted] called me as asked what happened as we have done several moves for in the past without issue. I explained the situation and that the carrier was running a day behind but the customer apparently didn’t want to wait until the 6th for the pickup even though she wasn’t leaving until the 8th and that we had already provided her with the carrier information and that car would still be delivered as needed. We discussed the $150 that was already paid and [redacted] said that their company was paying for the relocation and that she would reimburse [redacted] for it and to not refund the $150. I sent [redacted] a copy of the $150 credit card receipt as she requested. So per my last conversation on with the company official handing her move she was reimbursed for the $150.
[A default letter is provided here which indicates your acceptance of the business's response. If you...
wish, you may update it before sending it.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
In response to the complaint and the customers account of events. We are a transport broker and match a customer with car shipping needs with transport carriers available in their route. The order was received on Saturday, January 14th. I never told the customer his car would be picked up on the day...
the order was placed or on Sunday. In fact, he was told the opposite and that due to placing an order on a Saturday he wouldn’t be looking at pickup until the week of January 16th. Customer told me that was fine as he was sending the car to his brother to get and engine put in and the engine wasn’t even arriving until approximately the 19th. We never promised a pickup day and told him once a driver and carrier was available to load the car I would contact him. We are a small office and sometimes cannot every call that comes in due to either being on the phone with other clients or out of the office. We have a voicemail system in place for customers to leave messages on if we cannot answer. On January 18th we dispatched the clients order to a company called Priority Trans LLC. The ordered noted the car didn’t run and a winch was needed. Client was contacted and told them their driver would be calling on 1/19/17 to schedule a time to load it. The customer did call and I reiterated to her that we do not setup the times for the driver as we are a separate company and do not operate the transport carrier, Priority Trans LLC and best to speak to them directly. After hanging up with the customer I contacted Priority Trans LLC though and told their dispatcher the driver needs to call them asap in regards to when he will be their. After the carrier arrived I was contacted and found out that the dispatcher at Priority Trans LLC sent the wrong truck out and they did not have a winch to load the car. I contacted the customer, apologized and told them I would get working on finding a replacement truck. On Saturday at ~3pm, within 48 hours, I was able to get a replacement truck, JDR Transport LLC, to load the car that day for him. When I contacted the customer to let them know we had setup a carrier there was no arguing, they just said they already shipped it the day before on Friday and wanted cancel the order. Customer’s complaint has been addressed and this should allow you to close it on your system. Thank you. A refund was requested to our credit card processor and we received the below receipt: (The processor advises that credits can take 3-7 days to appear in the customers account) ------------------------------------- General Information ------------------------------------- Merchant Account: Safeway Car Transport Date/Time : 01/24/2017 6:11:37 PM EST ------------------------------------- Transaction Information ------------------------------------- Order ID : [redacted] Transaction Amount : $-150.00 Transaction ID : [redacted] Authorization Code : [redacted] Transaction Type : Card Refund Response : APPROVED ------------------------------------- Customer Billing Information ------------------------------------- First Name : [redacted] Last Name : [redacted]
[A default letter is provided here which indicates your rejection of the business's response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint. For your reference, details of why I am rejecting this response appear below:While what constitutes as rude as opposed to a good experience is a subjective matter, the facts that the business have provided are inaccurate. While I did call them on 7/5, I was only able to reach a voice mail. I called again on 7/6 and it wasn't until much later in the day [redacted] was able to get in touch with me. At that point, it was already 2pm in the day and I had still not heard from the carrier on pickup, so the fact that the business is suggesting the carrier was going to come for pick up on the 6th of July is just a downright lie. I had waited for the carrier to get in touch with me on July 5th as well as July 6th. I did not attempt to cancel until the end of July 6th. I do not appreciate this business twisting the truth around to make it seem like the mistake is on my shoulders for "apparently [not wanting] to wait until the 6th for pick up." I was waiting on the 6th. No one from the carrier reached out to me. Also, I was leaving on the 7th not the 8th. This was discussed prior to my deposit charge, so I suppose that's another truth that got forgotten.Furthermore, I don't understand why this business couldn't have taken the time to sit down and talk with me about solutions to the whole problem. It's impossible to get a hold of someone, and when you work with a time sensitive business would it not be a good idea to get some help then? What could have made this whole thing better is have someone able to see this case through and communicate. Information is key here, and that's what botched this whole ordeal is the lack of information and communication from both the vendor and the carrier. I needed my car picked up July 5th or 6th (heck I was even able to wait until the 7th) but no one communicated with me what was going on. July 5th came and went with no word from either. By July 6th, it was already a bit late in the day to have not heard from the carrier nor the vendor. At that point, you just lose trust in the business.While I'm in discussion with my company right now about the reimbursement, they have let me decide which course to take. We are already halfway through the dispute process with my bank. If the dispute process changes, then I will discuss with my company.
Regards,
[redacted]
Hello,A check was sent to the customer. We were not aware it was not received but will contact the customer and if in fact not received will have it reissued by 11/20/15. Thank you[redacted]