Safeway, Inc.

Thank you for your feedback. We apologize for any inconvenience this may have caused. We are aware of the recent issues with our Mobile App, and they have been resolved. We recommend uninstalling, and re installing the app. We have forwarded your comments regarding our agent,...

[redacted], to our Management Support Team for review and corrective action. After reviewing your account, we show that the offer has in fact expired. Unfortunately, there is no way for us to re-add the coupon, or send you a new one. As a courtesy, we have added a $5 credit to your account. This credit will come off the next time you shop with us, and use your Club Card.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Thank you for your response, however, the 5.00 credit is not equivalent to the savings I would have had if the Safeway App would have been working properly, or if you had a way to honor the advertised sales price that I could have used in lieu of the app. I faithfully use my Safeway card, and have for years. There has never been a problem before the cumbersome use of a faulty app. provided by the company. This is not a device, nor a service provider failure on my part. I would normally purchase a qty of 20 at 3.99 ea. from the usual 5.99 price. That is approximately 40.00 in savings.This is why I requested the advertised price be honored. I did not think that the company would want to issue a 40.00 gift card, whereas, it would be mutually beneficial if I were able to purchase the item from your company at the lower price.I would also request to receive a review of managements review with regard to [redacted]'s behavior as a supervisor/mgr. in customer support pertaining to her conversation with me.
Regards,
[redacted]

Upon receipt of this complaint from Mr. [redacted], we forwarded to our Risk Management team for further investigation. All injury claims are handled by an outside company, [redacted] CMS. Our Risk Management Director has forwarded Mr. [redacted]'s case back to [redacted] to investigate his claim once again....

They will contact Mr. [redacted] with their final decision once they are done with this investigation. There is a possibility that the outcome may not change, but we have asked that they take a second look at the case for a final decision.

Thank you for your feedback. We apologize for any inconvenience this may have caused. We are aware of the recent issues with our Mobile App, and they have been resolved. We recommend uninstalling, and re installing the app. We have forwarded your comments regarding our agent,...

[redacted], to our Management Support Team for review and corrective action. After reviewing your account, we show that the offer has in fact expired. Unfortunately, there is no way for us to re-add the coupon, or send you a new one. As a courtesy, we have added a $5 credit to your account. This credit will come off the next time you shop with us, and use your Club Card.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Thank you for your response, however, the 5.00 credit is not equivalent to the savings I would have had if the Safeway App would have been working properly, or if you had a way to honor the advertised sales price that I could have used in lieu of the app. I faithfully use my Safeway card, and have for years. There has never been a problem before the cumbersome use of a faulty app. provided by the company. This is not a device, nor a service provider failure on my part. I would normally purchase a qty of 20 at 3.99 ea. from the usual 5.99 price. That is approximately 40.00 in savings.This is why I requested the advertised price be honored. I did not think that the company would want to issue a 40.00 gift card, whereas, it would be mutually beneficial if I were able to purchase the item from your company at the lower price.I would also request to receive a review of managements review with regard to [redacted]'s behavior as a supervisor/mgr. in customer support pertaining to her conversation with me.

Regards,

Upon receipt of this complaint from Mr. [redacted], we forwarded to our Risk Management team for further investigation. All injury claims are handled by an outside company, [redacted] CMS. Our Risk Management Director has forwarded Mr. [redacted]'s case back to [redacted] to investigate his claim once again....

They will contact Mr. [redacted] with their final decision once they are done with this investigation. There is a possibility that the outcome may not change, but we have asked that they take a second look at the case for a final decision.