Safeway Insurance has not had to opportunity to inspect Ms [redacted] vehicle An appraiser has been assigned to inspect and evaluate the damage Once we receive the photos and estimate of damage we will contact Ms [redacted] for settlement We have advised the complainant accordingly
Initial Business Response / [redacted] (1000, 5, 2015/08/06) */ Contact Name and Title: Julie ***, Supervisor Contact Phone: [redacted] Contact Email: j***@safewayins.com August 6, Revdex.com NWabash Avenue Suite Chicago, IL RE: Claimant: Angela [redacted] Revdex.com Case Number: [redacted] Insured: Pablo [redacted] Our Claim Number: [redacted] To Whom It May Concern: This claim was reported on June 9th, as a three car rear end collisionOn June 10th a telephone message was left for the owner of the claimant vehicle, Rina [redacted] , who is the mother-in-law of Angela [redacted] The adjuster called again on June 18th, after not receiving a return call; however the telephone rang and then disconnected without being able to leave a messageThe adjuster mailed contact letters to both Rina and AngelaThe adjuster also requested the inspection of Rina [redacted] 's vehicle on this date On June 23rd the adjuster received a voicemail message from Angela advising that she was not injuredRina's vehicle was also inspected and deemed a total loss with a value over $11,on June 23rdOn June 29th, the adjuster called the carrier for the other vehicle involved and the carrier confirmed their insured damages were over $8,The adjuster called Angela and left a voice mail message advising that the vehicle was a total loss and suggested to go through their carrier as the damages from both claimant vehicles will exceed our insured's policy limit and we cannot pay at this timeOn June 29th, I received a call from Angela and she stated she is unable to use her insurance as she has a coverage issue on her policyI explained the property damage limits issue and that we will not be able to pay the full amount of her vehicle On July 6th, Angela called the adjuster and advised her that her insurance carrier denied her claim due to her not having a valid driver's license at the time of the accidentThe adjuster explained that we are waiting on the other carrier's subrogation demand, so that we can prorate the damages and let both her and the other insurance company know the amount we can payOn July 13th, the adjuster returned a call to Angela in which she advised that we still have not received the damage from the other person's insurance company We received the subrogation from the insurance carrier, and reviewed the damage on July 30thOn July 31st, Angela was advised that the combined property damage is in excess of the insured's limit, so the claims will need to be proratedShe was also told that we are confirming the out of pocket expenses for the other claimantThe out of pocket expenses were confirmed on August 4th and a letter was sent to Rina outlining the distribution of the policy limit and her portion of the settlementOn August 6th, the adjuster called Angela and left a voice mail message advising of the offer letter being mailed to RinaUpon receipt of the releases, we will secure a Letter of Guarantee and a copy of the salvage title from Rina's lien holder to process payment Thank you for consideration of our responseIf you have further questions, please call me at (***) [redacted] between the hours of 8:00am and 4:00pm, Monday through Friday Sincerely, Julie [redacted] Claims Supervisor Safeway Insurance Company
Initial Business Response / [redacted] (1000, 5, 2015/07/06) */ Contact Name and Title: Julie ***, Claims Super Contact Phone: [redacted] Contact Email: [redacted] To Whom it May Concern: The accident occurred on Thursday June 25, and Morgan called in the claim to usShe stated she needed a rentalShe was advised she does not have rental on her policy and we could not approve a rental under the other person's policy until we completed an investigationWe advised Morgan that the person operating the other person's vehicle was not listed on the policy and we needed to confirm permissive use and the facts of the loss before we could guarantee payment for her damages and rentalShe was advised if she did get in a rental we would reimburse her once we confirm the other party is at fault and coverage was okOn Monday June 29, the investigation was completed and we advised Morgan we have found the other person to be liable for the accidentOn June 30, she came to the office and received payment of $3,for her vehicle damage and $for rental advancement Thank you for your consideration of our responseIf you have any further questions, please call me at (480) 730-ext between the hours of 8:00am and 4:00pm Monday through Friday Sincerely, Julie [redacted] Claims Supervisor Safeway Insurance Company
Initial Business Response / [redacted] (1000, 5, 2015/07/09) */ Contact Name and Title: Safeway [redacted] Claims Contact Phone: XXX XXX XXXX Contact Email: [redacted] @safewayins.com This matter is subject to the laws and regulations of the State of California, and any complaints should be handled by the California Department of Insurance
In review of this claim, we have received no documentation supporting that the transmission problems of Mr [redacted] [redacted] are related to this rear end collisionMr [redacted] vehicle sustained $in damage and there was no damage to our insured’s vehicleHis vehicle was drivable from the scene of the accident and for several days thereafterIn addition, the vehicle has 126,miles We understand that Mr [redacted] believes that the transmission problems are related to this accidentHowever, we have advised Mr [redacted] that the only way to confirm if the transmission damage is related to this loss is to have the transmission torn down and the gears testedHis mechanic confirmed that testing the gears will reveal whether they were broken as a result of this loss or worn out as a result of wear and tearWe explained to Mr [redacted] that if the transmission damage is the result of this accident, we will pay for the repairs to the transmission, the tear down and the associated rentalIn regards to the damage to the rear of his vehicle, the repairs should take no longer than two daysWe are more than happy to reimburse Mr [redacted] for the two days of rental should he choose to have the damages repaired
Tracy h [redacted] is the worse costumer service agent I ever spoken withHer demeanor was insultingShe accused me of recording the conversation when I put her on speaker to read off the claim numberI called back a few days later to speak to a Jesse D [redacted] her supervisor to bring it to his attention, he could care lessI asked him to bring it to her attention and have Tracy call me or email me with an apologyWhich he replied that isn\'t going to happenWell I hope others read this review and think twice before paying an insurance company that does not have any remorse for an accidentThese people need to be trained or not work with the public
Safeway Insurance has not had to opportunity to inspect Ms [redacted] vehicle An appraiser has been assigned to inspect and evaluate the damage Once we receive the photos and estimate of damage we will contact Ms [redacted] for settlement We have advised the complainant accordingly
Initial Business Response / [redacted] (1000, 5, 2015/08/06) */ Contact Name and Title: Julie ***, Supervisor Contact Phone: [redacted] Contact Email: j***@safewayins.com August 6, Revdex.com NWabash Avenue Suite Chicago, IL RE: Claimant: Angela [redacted] Revdex.com Case Number: [redacted] Insured: Pablo [redacted] Our Claim Number: [redacted] To Whom It May Concern: This claim was reported on June 9th, as a three car rear end collisionOn June 10th a telephone message was left for the owner of the claimant vehicle, Rina [redacted] , who is the mother-in-law of Angela [redacted] The adjuster called again on June 18th, after not receiving a return call; however the telephone rang and then disconnected without being able to leave a messageThe adjuster mailed contact letters to both Rina and AngelaThe adjuster also requested the inspection of Rina [redacted] 's vehicle on this date On June 23rd the adjuster received a voicemail message from Angela advising that she was not injuredRina's vehicle was also inspected and deemed a total loss with a value over $11,on June 23rdOn June 29th, the adjuster called the carrier for the other vehicle involved and the carrier confirmed their insured damages were over $8,The adjuster called Angela and left a voice mail message advising that the vehicle was a total loss and suggested to go through their carrier as the damages from both claimant vehicles will exceed our insured's policy limit and we cannot pay at this timeOn June 29th, I received a call from Angela and she stated she is unable to use her insurance as she has a coverage issue on her policyI explained the property damage limits issue and that we will not be able to pay the full amount of her vehicle On July 6th, Angela called the adjuster and advised her that her insurance carrier denied her claim due to her not having a valid driver's license at the time of the accidentThe adjuster explained that we are waiting on the other carrier's subrogation demand, so that we can prorate the damages and let both her and the other insurance company know the amount we can payOn July 13th, the adjuster returned a call to Angela in which she advised that we still have not received the damage from the other person's insurance company We received the subrogation from the insurance carrier, and reviewed the damage on July 30thOn July 31st, Angela was advised that the combined property damage is in excess of the insured's limit, so the claims will need to be proratedShe was also told that we are confirming the out of pocket expenses for the other claimantThe out of pocket expenses were confirmed on August 4th and a letter was sent to Rina outlining the distribution of the policy limit and her portion of the settlementOn August 6th, the adjuster called Angela and left a voice mail message advising of the offer letter being mailed to RinaUpon receipt of the releases, we will secure a Letter of Guarantee and a copy of the salvage title from Rina's lien holder to process payment Thank you for consideration of our responseIf you have further questions, please call me at (***) [redacted] between the hours of 8:00am and 4:00pm, Monday through Friday Sincerely, Julie [redacted] Claims Supervisor Safeway Insurance Company
MrL [redacted] check was issued and mailed on August He can call me at [redacted] he has not received the check
Initial Business Response / [redacted] (1000, 5, 2015/07/06) */ Contact Name and Title: Julie ***, Claims Super Contact Phone: [redacted] Contact Email: [redacted] To Whom it May Concern: The accident occurred on Thursday June 25, and Morgan called in the claim to usShe stated she needed a rentalShe was advised she does not have rental on her policy and we could not approve a rental under the other person's policy until we completed an investigationWe advised Morgan that the person operating the other person's vehicle was not listed on the policy and we needed to confirm permissive use and the facts of the loss before we could guarantee payment for her damages and rentalShe was advised if she did get in a rental we would reimburse her once we confirm the other party is at fault and coverage was okOn Monday June 29, the investigation was completed and we advised Morgan we have found the other person to be liable for the accidentOn June 30, she came to the office and received payment of $3,for her vehicle damage and $for rental advancement Thank you for your consideration of our responseIf you have any further questions, please call me at (480) 730-ext between the hours of 8:00am and 4:00pm Monday through Friday Sincerely, Julie [redacted] Claims Supervisor Safeway Insurance Company
Initial Business Response / [redacted] (1000, 5, 2015/07/09) */ Contact Name and Title: Safeway [redacted] Claims Contact Phone: XXX XXX XXXX Contact Email: [redacted] @safewayins.com This matter is subject to the laws and regulations of the State of California, and any complaints should be handled by the California Department of Insurance
In review of this claim, we have received no documentation supporting that the transmission problems of Mr [redacted] [redacted] are related to this rear end collisionMr [redacted] vehicle sustained $in damage and there was no damage to our insured’s vehicleHis vehicle was drivable from the scene of the accident and for several days thereafterIn addition, the vehicle has 126,miles We understand that Mr [redacted] believes that the transmission problems are related to this accidentHowever, we have advised Mr [redacted] that the only way to confirm if the transmission damage is related to this loss is to have the transmission torn down and the gears testedHis mechanic confirmed that testing the gears will reveal whether they were broken as a result of this loss or worn out as a result of wear and tearWe explained to Mr [redacted] that if the transmission damage is the result of this accident, we will pay for the repairs to the transmission, the tear down and the associated rentalIn regards to the damage to the rear of his vehicle, the repairs should take no longer than two daysWe are more than happy to reimburse Mr [redacted] for the two days of rental should he choose to have the damages repaired
Tracy h [redacted] is the worse costumer service agent I ever spoken withHer demeanor was insultingShe accused me of recording the conversation when I put her on speaker to read off the claim numberI called back a few days later to speak to a Jesse D [redacted] her supervisor to bring it to his attention, he could care lessI asked him to bring it to her attention and have Tracy call me or email me with an apologyWhich he replied that isn\'t going to happenWell I hope others read this review and think twice before paying an insurance company that does not have any remorse for an accidentThese people need to be trained or not work with the public