Safeway Moving

TO whom It may Concern, upon arrival at the customers pick up location my driver preformed a walk through,after seeing the additional items and additional services that is needed my driver gave the customer daughter a revised quote.the customer was not in the apt upon our arrival, my driver notified the customer daughter which was there, that full packing needs to be done because a lot of loose items were not packed.we gave her a revised quote,she did not agree to the price,my driver left the site.the next day she called agreeing to the new price,we came out to do the job.customer knew since the 1st day we came out that there is going to be a change in price,due to additional items as well as full packing service.customer claims in her complaint that we did not put her bed together,please keep in mind that we only put together items that we take apart.the bed was disassembled when we got there.Thank yoi***

Complaint: [redacted] I am rejecting this response becausei am being sent to a third party claims department outside of contract.im not even sure I was talking to their dispatch as their local phone number rings to a real estate company Sincerely, [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Our belongings were finally delivered, however this mover is absolutely one I would never recommend to anyone Communication was very poor and they seemed to treat the day window as a target delivery date Had we not contacted you there is no doubt that we would still not have received our belongings The driver who delivered our stuff was rerouted (according to him) because he was told a customer in [redacted] was complaining We relied on the 'A' rating at the Revdex.com which is totally not consistent with our experience Sincerely, [redacted]