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Safeway Stores - Eastern Region

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Reviews Safeway Stores - Eastern Region

Safeway Stores - Eastern Region Reviews (25)

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like to respond to a statement that was made about "confusion" I experienced, it was the employees and managers that were "confused", I tried multiple times to explain, and was told multiple times I was wrong I'm also aware that we weren't eligible to receive all the items, just a choice of one, at each milestoneI appreciate the quick response and solution Regards, [redacted]

[redacted] Thank you for your contacting us regarding the situation at our store I apologize that you did not receive the service or the outcome that you expectedIf you found hair (or any foreign object) in your food, you should take the item back to the store (preferably with the receipt of the purchase) to receive either a replacement of the item or a refund for the product in question In the case of a cake, it should be fairly obvious that it was purchased from Safeway so a receipt may not always be necessary, but as long as you have the item, the manager should accept it.At this point, I would be happy to reimburse you for the purchase of the cake (I will need to know how much it cost) I have already discussed the matter with the store director Shawn M [redacted] and he is not sure why you would not have been served properly He, too, extends his apologiesPlease provide me with the cost of the cake and I will send you a gift card as reimbursementWe appreciate your business and hope you give us the opportunity to serve you better in the futureSincerely, Craig M [redacted] , Public Affairs Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am sorry to inform you that NO COMMUNICATION what so ever has EVER been received from MrM [redacted] or anyone else from Safeway Furthermore, there were Two Handicapped (2) people who suffered due to Safeway's negligence I would think that more than $would be suitable, if anything were going to be sent Try sending the letter requiring a signature Postal people do steal For this reason, their cstatement is declined Once I receive justification for trheir negligence, I will remove this report - but until then [redacted] , et al

Thank you for your questions and bringing this to our attentionI checked with our Marketing Deptand was told that a customer does not need separate booklets for each item they wish to receive If the items they wish can be obtained with one book of stamps, then that is all that is required.Regarding the "special spots" or milestones, those are really intended to inform the customer holding the booklet(s) that they have reached a milestone where they can receive the item of their choice for that number of stamps Reaching the level does not mean that the customer receives all of the available items for that number of stampsWe apologize for any confusion that the customer experiencedPlease let me know if they have any other questions or concernsSincererly, Craig M***, Public Affairs Manager

October 8, Dear *** ***:
We have received your statement registered with the Revdex.com regarding the charge for your purchase on 8/30/I’m sorry to hear of this unfortunate incidentPlease accept my sincere apology for any frustration and inconvenience you
have experienced.Our goal, always, is to exceed the expectations of our customers, and when that level of excellence is compromised, even with one customer, we take it seriouslyWe have investigated this matter and determined that Safeway was funded once for your purchase which was refunded to you when you returned the groceriesYour comments regarding the level of customer service have been forwarded to the appropriate individuals for follow-upAs a gesture of goodwill, please accept the enclosed $gift card with the hope that we will have another opportunity to serve you better in the futureThank you for your feedbackWe really appreciate your continued businessSincerely,
Craig M
Public Affairs Manager

July 30, Dear *** ***:We have received your statement registered with the Revdex.com regarding your purchase of *** pudding and the expiration daleFm sorry to hear of this unfortunate incidentPlease accept my sincere apology for any distress or
inconvenience you have experienced.Our goal, always, is to exceed the expectations of our customers, and when that level of excellence is compromised, even with one customer, we take it seriouslyThe incident that you describe is unacceptable according to Safe way's standardsIt is our policy to only sell products within the sedateRest assured that your comments have been forwarded to the appropriate individuals for follow-up.As a gesture of goodwill, please accept the enclosed $gift card with the hope that we will have another opportunity to serve you better in the futureThank you for your feedbackWe really appreciate your continued business.Sincerely,

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I appreciate your time and consideration and look forward to continuing to be a loyal customer
Regards,
*** ***

June 13, 2014Dear *** ***:
We have received your statement registered with the Revdex.com regarding price discrepanciesIm sorry to hear of this unfortunate incidentPlease accept my sincere apology for any frustration and inconvenience you have experienced,Our
goal, always, is to exceed the expectations of our customers, and when that level of excellence is compromised, even with one customer, we take it seriouslyYour comments have been forwarded to the appropriate individuals for follow-up.As a gesture of goodwill, please accept the enclosed gift card with the hope that we will have another opportunity to serve you better in the futureThank you for your feedbackWe really appreciate your continued business

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Also, they have fixed the problem in the stores. During my last two visits I have seen no discrepancy between shelf and checkout price.
Regards,
[redacted]

[redacted]
Thank you for your contacting us regarding the situation at our store.  I apologize that you did not receive the service or the outcome that you expected.
If you found hair...

(or any foreign object) in your food, you should take the item back to the store (preferably with the receipt of the purchase) to receive either a replacement of the item or a refund for the product in question.  In the case of a cake, it should be fairly obvious that it was purchased from Safeway so a receipt may not always be necessary, but as long as you have the item, the manager should accept it.At this point, I would be happy to reimburse you for the purchase of the cake (I will need to know how much it cost).  I have already discussed the matter with the store director Shawn M[redacted] and he is not sure why you would not have been served properly.  He, too, extends his apologies.
Please provide me with the cost of the cake and I will send you a gift card as reimbursement.
We appreciate your business and hope you give us the opportunity to serve you better in the future.
Sincerely,
Craig M. [redacted], Public Affairs Manager

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint:...

[redacted]
I am sorry to inform you that NO COMMUNICATION what so ever has EVER been received from Mr. M[redacted] or anyone else from Safeway.  Furthermore, there were Two Handicapped (2) people who suffered due to Safeway's negligence.  I would think that more than $25.00 would be suitable, if anything were going to be sent.  Try sending the letter requiring a signature.  Postal people do steal.  For this reason, their cstatement is declined.  Once I receive justification for trheir negligence, I will remove this report - but until then ...[redacted], et al

June 13, 2014
Dear [redacted]:We have received your statement registered with the Revdex.com regarding price discrepancies with your Safeway.com deliveries and coupon redemption. I'm sorry to hear of these unfortunate incidents. Please accept my sincere apology for any...

frustration and inconvenience you have experienced.Our goal, always, is to exceed the expectations of our customers, and when that level of excellence is compromised, even with one customer, we take it seriously. Your comments have been forwarded to the appropriate individuals for follow-up.As a gesture of goodwill, please accept the enclosed 20 gift card with the hope that we will have another opportunity to serve you better in the future. Thank you for your feedback. We really appreciate your continued business.
Sincerely,

Check Message tab or see attached.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
I would like to respond to a statement that was made about "confusion" I experienced, it was the employees and managers that were "confused",
I tried multiple times to explain, and was told multiple times I was wrong.  I'm also aware that we weren't eligible to receive all the items, just a
choice of one, at each milestone. I appreciate the quick response and solution.
Regards,
[redacted]

Thank you for your questions and bringing this to our attention.
I checked with our Marketing Dept. and was told that a customer does not need separate booklets for each item they wish to receive.  If the items they wish can be obtained with one book of stamps, then that is all that is...

required.Regarding the "special spots" or milestones, those are really intended to inform the customer holding the booklet(s) that they have reached a milestone where they can receive the item of their choice for that number of stamps.  Reaching the level does not mean that the customer receives all of the available items for that number of stamps.
We apologize for any confusion that the customer experienced.
Please let me know if they have any other questions or concerns.
Sincererly,
Craig M[redacted], Public Affairs Manager

October 8, 2014Dear [redacted]:We have received your statement registered with the Revdex.com regarding the charge for your purchase on 8/30/14. I’m sorry to hear of this unfortunate incident, Please accept my sincere apology for any frustration and inconvenience you...

have experienced.Our goal, always, is to exceed the expectations of our customers, and when that jevel of excellence is compromised, even with one customer, we take it seriously. We have investigated this matter and determined that Safeway was funded once for your purchase which was refunded to you when you returned the groceries. Your comments regarding the level of customer service have been forwarded to the appropriate individuals for follow-up.As a gesture of goodwill, please accept the enclosed $20 gift card with the hope that we will have another opportunity to serve you better in the future. Thank you for your feedback. We really appreciate your continued business.Sincerely,Craig MPublic Affairs Manager

Review: The Safeway in the [redacted] shopping center regularly has a higher price at the cash register than what is advertised on the shelves. Today a red onion was listed as $1.99 / lb on the shelf but $2.29 per pound at the register. I've definitely seen this (as in I confirmed it) twice before and am fairly certain I've seen it many times before. Note: the price is ALWAYS higher at the register.Desired Settlement: Get the prices right both on the shelves and at the register.

Business

Response:

June 13, 2014Dear [redacted]:We have received your statement registered with the Revdex.com regarding price discrepancies. Im sorry to hear of this unfortunate incident. Please accept my sincere apology for any frustration and inconvenience you have experienced,Our goal, always, is to exceed the expectations of our customers, and when that level of excellence is compromised, even with one customer, we take it seriously. Your comments have been forwarded to the appropriate individuals for follow-up.As a gesture of goodwill, please accept the enclosed 20 gift card with the hope that we will have another opportunity to serve you better in the future. Thank you for your feedback. We really appreciate your continued business.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Also, they have fixed the problem in the stores. During my last two visits I have seen no discrepancy between shelf and checkout price.

Regards,

Safeway Grocery Delivery is an unreliable and disrespectful operation. They rarely arrive during the paid, reserved delivery window, forcing customers to reschedule their lives to accommodate poorly schedule and poorly trained drivers. When running behind schedule, drivers rarely, if ever, proactively call customers to warn of delays. There is no focus on customer service at Safeway Grocery Deliver. The product is substandard and I will be switching to other grocery delivery services.

Review: On 10/15/2013 7:30PM, I tried to purchase $200 gift card at local safeway store, located at [redacted], VA [redacted]. The associate store manager ([redacted]) came to check my driver license to match my credit card and the driver license. After she confirmed that the credit card was mine and was authorized to use, She told me I had to use cash or debit card to purchase the gift cards.

I told her that I purchased many gift cards in this and other safeway stores without any problems. After a while, She claimed I can use it if the gift card amount is $25 or $50, The credit card was allowed to use or I had to use cash. She claimed that was a new safeway store policy that no credit card is accepted in gift card purchase, but she cannot show it. However, I called safeway headquarter, it is not true at all.

1) why she check my driver license if the credit card is not used in this transaction. She can just tell me that I have to use cash to buy gift card. Checking driver license means she try to check identification and authorization to use the cards.

2) [redacted] is very rude and keep saying the credit card is not allowed. Apparently, she was lying.

3) if this is a new policy, I did not see any written notice. All of other safeway stores still accept the credit card purchase on gift cards.

4) So ridiculous if the gift card amount is lower than the amount she thought, the credit card can be used. Looks her thinking is the safeway store policy.Desired Settlement: 1) Give [redacted] an store policy lesson.

2) Show the new written policy on gift card purchase in whole store if there is one.

3) As a manager, she cannot check a customer's identification if there is no necessary. In this case, if the credit card is not allowed, there is no necessary to check customer identification to match the name on both credit card and the driver license.

Review: I was in the [redacted] Safeway store in [redacted]. Of the four customer service resisters, one was broken and the other three had customers waiting for assistance, waiting so long that I eventually gave up and abandoned my groceries in the store. At least three employees walked back and forth by the registers without stopping to help.Desired Settlement: Have an attendant watching those machines so if someone needs help they get it right away.

Business

Response:

October 8, 2014Dear [redacted]:We have received your statement registered with the Revdex.com regarding the charge for your purchase on 8/30/14. I’m sorry to hear of this unfortunate incident, Please accept my sincere apology for any frustration and inconvenience you have experienced.Our goal, always, is to exceed the expectations of our customers, and when that jevel of excellence is compromised, even with one customer, we take it seriously. We have investigated this matter and determined that Safeway was funded once for your purchase which was refunded to you when you returned the groceries. Your comments regarding the level of customer service have been forwarded to the appropriate individuals for follow-up.As a gesture of goodwill, please accept the enclosed $20 gift card with the hope that we will have another opportunity to serve you better in the future. Thank you for your feedback. We really appreciate your continued business.Sincerely,Craig MPublic Affairs Manager

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Description: Grocers - Retail, Grocery - Bulk Food Stores

Address: 4551 Forbes Boulevard, Lanham, Maryland, United States, 20797

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