Safeway

On Monday March XX XXXX at approximately 7:40 pm, I purchased 4 Jonah Dungeness crabs. They were $6.99 a pound. The total cost was $18.94. When I arrived home approximately 8:30pm my intention was to separate the crabs and cook them over the 3 day weekend. Unfortunately the crabs had a foul smell and the legs were falling off. I took the crabs back to Safeway on Tuesday 3-24 after waiting for customer service, only to be told by someone speaking behind a door no returns and no refunds. I was offered an opportunity to go through the store and pickup items comparable to the cost of the crabs, but I declined. One staffer after speaking to the same person behind the door suggested I call corporate. I immediately made the call and spoke with Erica. She was able to locate the purchase using the number from my receipt. She gave me a reference #(XXXXXXXX)and told me to expect a call within 2-3 business days to discuss a refund. On March 27 I called corporate to make an inquiry concerning my complaint. This time I spoke with Nicolas. He told me they'll be no refunds due to the corona virus. I informed him of the conversation I had with Erica and he said she misinformed me. I truly understand the crisis we all are experiencing right now. My hours have been cut while others are not working at all. I didn't return the food due to a change of mind or overbuying. I wanted to treat myself. Selling food not consumable while choosing to withhold my money due to corona virus is unacceptable. Where's the fairness in that'
Corona virus or not, I deserve a refund!
Product_Or_Service: 4 Jonah Dungenes Crabs
Order_Number: XXXXXXXXXXX
Account_Number: ref#XXXXXXXX