Safford Chrysler Jeep Dodge of Springfield

Revdex.com of Metro Washington DC and Eastern Pennsylvania K StNW, 10" Floor Washington DC 20005-Dear Revdex.com: My name is Ron G [redacted] I’m the GM/VP of Safford of SpringfieldI’m writing in regards to a complaint that was submitted to you on 01/08/with ID of [redacted] I spoke to the customer and we have come to an agreement to resolve the issue [redacted] is going to come into the store and review what it is that he has, before we cancel any productsOnce we determine what he wishes to cancel then we will do so at that timeHe is going to call me when he is available to come inSincerely, Ronald [redacted] G [redacted] GM/VP Safford of Springfield RG

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: When I asked about the lowball deal regarding these extra warranty the issue wasn't fully addressed I was promised a full refund from the finance specialist for the car dealer and this didn't happened It appears that I may received a partial refund but I feel that I was ripped off by the finance department My family has a history with this dealer and I expected better but I hoping that a full resolution can come Whether I get a discount on my next car repair or something I waited too long to get this resolved and I lost money and this wasn't fairThis situation isn't my fault and the burden shouldn't be on the customerRegards, [redacted]

I'm writing this letter in response to case ID of [redacted] for [redacted] I wanted to let you know that this case has been resolved to the customer's satisfaction If you have any further questions, please don't hesitate to contact me.Best Regards,Robert G***General ManagerSafford Chrysler Jeep Dodge of Springfield

If I could leave a zero rating I wouldThis dealership is absolutely horribleI was involved in a car accident and needed a new carI walked in with a preapproved application from Chrysler CapitalMy salesman, Mike, is the only good thing about this placeI walked out the first night with my JeepThe next day I receive a phone call from the finance manager, MeganShe needed me to come in and resign the contract, as the bank wouldn't accept it the way it was writtenMy husband and I went back in to sign and noticed our interest rate was HIGHER than the night beforeWe were financing less money than the previous nightShe tried to slide the information by and did not tell us of this changeWhen I asked about it, she gave a bogus excuseI made her correct the contract to the terms from the previous nightAbout week later, I start receiving letters from creditors in the mailSafford Jeep had apparently run my credit through at least different banks when I had already walked in with a preapproved letter, which is who I financed withMy husband and I went up there to discuss this new issue and everyone was gone for the evening that made decisionsThey call me today and state that they will not help us with the dispute processI signed NOTHING giving them permission to run my credit anywhereBuyer beware and save yourself a lot of griefGo with a reputable dealerThis one seriously conducts business illegallyIt is now almost a month after my sale and I am still running into issues, with no response or action taken from the owner or dealership Today, I received a call from the woman who processes the tags and registrations I gave them my Florida tag and title information, as my car had been totaled I even filled out the tag packet MYSELF in Megan's office I am fed up and am still awaiting answers and some action

Monday, January 25, 2016Revdex.com of Metro Washington DC and Eastern Pennsylvania K StNW, 10" Floor Washington DC 20005-3404Dear Revdex.com:My name is Ron G [redacted] I’m the GM/VP of Safford of SpringfieldI’m writing in regards to a complaint that was submitted to you on 01/08/with ID of [redacted] I spoke to the customer and we have come to an agreement to resolve the issue [redacted] is going to come into the store and review what it is that he has, before we cancel any productsOnce we determine what he wishes to cancel then we will do so at that timeHe is going to call me when he is available to come in.Sincerely,Ronald [redacted] G [redacted] GM/VP Safford of Springfield RG

CARELESS STAFF, WRECKED CAR, POLICE CALLED!
On Thursday August 4, I had come into Safford of Springfield Dodge dealer for a regular oil change as its a part of my warranty packageI own a brand new dodge ram Black STOCKNot scratch, mint conditionI had met with my advisor who was niceWaiting wasn't too badThe tragedy came hours laterI hear my name called, pack up my items ready to leave and head back to workWhen I see my truck and the people surrounding it in the Service Lane I knew something was wrongI was informed that one of the employees decided to wash my truck which I didn't authorize them to do and wrecked my truck running into not just one pole but MULTIPLE pole(s)! I had just said it was okay to change my oil, not take my truck around back and take it through a car washI had to take my truck into a repair shop F* AUTO BODY shortly after to get an estimate, cancel my work for the day, report this to my insurance, and file a claimThe most tragic part is that this dealership and the manager David E*** has done nothing to help assist me in getting a truck that I can drive in the meantimeI am 19, work every single dayI own a junk removal company and need that truck to workMost car rental agencies won't rent a car out unless you're It puts me in a bad placeI notified David E*** and he didn't seem to care and said they couldn't give me a truck on the lotIt truly pains me to have seen my truck not being cared for! and DAMAGED like it wasI mean seriously, how do you hit multiple poles with a brand new truck?! Do you not care?? I had to call the police to the dealership so that I could finally get the dealer's insurance infoDavid kept trying to sway me in going to their auto body shop which is illegalI can go to whoever I want and that is well within my rightsJust like a accidentIts my choiceThat's why the police were calledto protect me from their corrupt employees from getting over on me and having "their" people destroy my truck even more.I am now left without a truck for weeks, nobody has tried to help or assist from Safford Dodge in SpringfieldI have gotten an estimate, and like with any other claim, you deal with their insuranceBesides exchanging insurance cards, the manager, staff, and employees have left me in a horrible position not caring how I am going to fend for myselfI didn't cause any of thisI WARN YOU ALL WHOEVER READS THIS, THEY HAVE CARELESS STAFF, CHECK YOUR VEHICLES TO MAKE SURE THEY DIDN'T DAMAGE ITI am now stressed beyond beliefNo replacement truck, nothing but sorryI sure as heck know that if I drove a brand new vehicle I would take an extra second and look where I'm backing upNo care for my personal propertyCareless staff, and more specifically David A*** who wasn't trained very well on customer serviceHe has done nothing to better myself or the predicament I'm now inYou've been warned!
I should have never gotten out of bed this morning and had mt oil changed at this place!
Godbless

I’ve spoken to the two advisors who had assisted *** *** throughout the process of his repairWhile Mr.Cordovez did ask about partial warranty coverage, it was not until after he had authorized repairs on the vehicle AND the repairs had been completed*** *** told me personally when I
spoke to him (and applied a significant discount) that he was not aware of Chrysler Goodwill (warranty) extensions until after speaking to one of his *** drivers, which was after the vehicle has been completedA repair of this cost would not have been allowed to be authorized at the dealership level, and per any District Manager I have spoken to, we are not instructed to advertise warranty extensionsThose cases are usually used when the vehicle is days (not months out of warranty), and when we are dealing with a customer who gets his vehicle serviced regularly with the dealership as there would be evidence of upkeepNeither of those conditions applied to *** ***While I can certainly understand his frustration, based on the conditions, and scenario, there was nothing more (outside of the discount) that Safford could have done as we were acting within the guidelines set by ChryslerSincerely, Richard H***

I'm writing this letter in response to case ID of [redacted] for [redacted].  I wanted to let you know that this case has been resolved to the customer's satisfaction.  If you have any further questions, please don't hesitate to contact me.Best Regards,Robert G[redacted]General...

ManagerSafford Chrysler Jeep Dodge of Springfield

To Whom it may concern:The Revdex.com complaint ID [redacted] has been resolved as of September 26,2016 if there are any other questions in regards to this matter please feel free to contact us.Robert G[redacted]GM

In reference to the complaint [redacted] Consumer [redacted] Safford CJD refunded Mr. [redacted] $ 303  and also a refund from the service contract provider of $58.94 in addition  on 11/23/2016 Mr. [redacted]'s received a complimentary Oil change in regards to the state inspections we would be happy to offer a free  state inspection when needed as far as the emissions test its needed every two years only and I would be happy to offer  a free emissions test as a one time courtesy at the value of $28 I am asking that this case be closed as to we have complied with all Mr. [redacted]'s request.

This response is in regards to a complaint submitted to the Revdex.com about Safford Chrysler Jeep Dodge of Springfield on 10/26/2016 by Mr. [redacted]. This complaint was assigned ID [redacted].We have been in contact with Mr. [redacted] and have successfully brought the matter to an equitable...

resolution.Please don't hesitate to contact me with any other issues or concerns that may arise,Sincerely,Robert G[redacted]General Manager Safford Chrysler Jeep Dodge of Springfield ###-###-####

To whom it may concern:I, Richard H[redacted], received the notice regarding complaint ID#[redacted]After reviewing the repair order and diagnosis, I rechecked for coverage of the ESIM (detector) via Chrysler's dealer connect website.  The component is not covered under any type of warranty...

 that the vehicle still has, including the pre-owned limited warranty.  I have included a print out directly from Chrysler's warranty coverage website including the customer's vehicle identification number and lack of coverage.After review, it appears the customer's complaint would be better suited to be addressed a[redacted] where the vehicle, and subsequent warranty was purchased.  It appears, after reading the customer's letter , that th the warranty was presented to them in an incorrect way.The ESIM (detector) is not covered under Chrysler's warranty and therefore Safford is not able to cover it under the warranty.  I hope that it is recognized Safford was part of no wrong doing.Please respond to [redacted] or email myself at rh[redacted] for confirmation that the Revdex.com has received this information.Thanks,Richard H[redacted]

Monday, January 25, 2016Revdex.com of Metro Washington DC and Eastern Pennsylvania 1411 K St. NW, 10" Floor Washington DC 20005-3404Dear Revdex.com:My name is Ron G[redacted] I’m the GM/VP of Safford of Springfield. I’m writing in regards to a complaint that was submitted to you on 01/08/2016 with ID of [redacted]. I...

spoke to the customer and we have come to an agreement to resolve the issue. [redacted] is going to come into the store and review what it is that he has, before we cancel any products. Once we determine what he wishes to cancel then we will do so at that time. He is going to call me when he is available to come in.Sincerely,Ronald ** G[redacted] GM/VP Safford of Springfield RG

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:  When I asked about the lowball deal regarding these extra warranty the issue wasn't fully addressed.  I was promised a full refund from the finance specialist for the car dealer and this didn't happened.   It appears that I may received a partial refund but I feel that I was ripped off by the finance department.  My family has a history with this dealer and I expected better but I hoping that a full resolution can come.  Whether I get a discount on my next car repair or something.  I waited too long to get this resolved and I lost money and this wasn't fair. This situation isn't my fault and the burden shouldn't be on the customer. Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:I was not concerned with the monastery amount with the 350 discount on a 4000 repair  is less then 9% deduction. I will not argue that I do my own service and upkeep as I do not see the point in paying 75 for full synthetic oil changes since I can do them myself for 35. I do not trust the service department there to do the routine maintenance without try to mislead me on future repairs as was evident when I received the inspection and the tech recommended new tires and breaks both of which had been replaced in the recently. the tires were replaced in the 4 months prior and I replaced the brakes and rotors 3 days before the vehicle had the transmission repaired.  the vehicle is at 40K miles,  there is not a lot of upkeep besides routine maintenance on the vehicle.I go back to wanting a standardized checklist so customers are informed of all their options.
Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: I am waiting to speak to the General Manager to come to an agreement, we had several conversations.  I will be seeking to have my emissions test done, along with tire rotated, along with free software update, 4 wheel alignment and my car checked to make sure there is nothing wrong with it at no charge to me.  To help the company settled this matter,  the general manager can write it off using the coupons from their site.http://www.[redacted]
Regards,
[redacted]

Monday, January 25, 2016
0pt; margin-bottom: 5pt;">Revdex.com of Metro Washington DC and Eastern Pennsylvania
1411 K St. NW, 10" Floor Washington DC 20005-3404
Dear Revdex.com:
My name is Ron G[redacted] I’m the GM/VP of Safford of Springfield. I’m writing in regards to a complaint that was submitted to you on 01/08/2016 with ID of [redacted]. I spoke to the customer and we have come to an agreement to resolve the issue. [redacted] is going to come into the store and review what it is that he has, before we cancel any products. Once we determine what he wishes to cancel then we will do so at that time. He is going to call me when he is available to come in.
Sincerely,
Ronald ** G[redacted]
GM/VP
Safford of Springfield
RG

If I could leave a zero rating I would. This dealership is absolutely horrible. I was involved in a car accident and needed a new car. I walked in with a preapproved application from Chrysler Capital. My salesman, Mike, is the only good thing about this place. I walked out the first night with my Jeep. The next day I receive a phone call from the finance manager, Megan. She needed me to come in and resign the contract, as the bank wouldn't accept it the way it was written. My husband and I went back in to sign and noticed our interest rate was HIGHER than the night before. We were financing less money than the previous night. She tried to slide the information by and did not tell us of this change. When I asked about it, she gave a bogus excuse. I made her correct the contract to the terms from the previous night.
About 1 week later, I start receiving letters from creditors in the mail. Safford Jeep had apparently run my credit through at least 7 different banks when I had already walked in with a preapproved letter, which is who I financed with.
My husband and I went up there to discuss this new issue and everyone was gone for the evening that made decisions. They call me today and state that they will not help us with the dispute process. I signed NOTHING giving them permission to run my credit anywhere.
Buyer beware and save yourself a lot of grief. Go with a reputable dealer. This one seriously conducts business illegally.
It is now almost a month after my sale and I am still running into issues, with no response or action taken from the owner or dealership. Today, I received a call from the woman who processes the tags and registrations. I gave them my Florida tag and title information, as my car had been totaled. I even filled out the tag packet MYSELF in Megan's office. I am fed up and am still awaiting answers and some action.

Review: I went in to the dealership on 10/15/13 and turned my vehicle in around 10:30 am that morning. I spoke with [redacted], in the service department. I explained that my alarm would go off at 1:30 am, and my dome lights would flicker on and off, and finally got to the point where they wouldnt go off at all. I was told by [redacted], that they would check out my jeep and get back to me. I didnt hear anything from [redacted], so I called in around 130 pm. While speaking with [redacted] on the phone, I was told that they were trying to get the part from Chrysler in NY, but, they were having problems getting the part. He told me that he would call me back once he knew what was going on with the part. I never heard anything until the following day. When [redacted] called me on 10/16/13, he told me that they found the part, but it wasnt through Chrysler, and he wanted to know if it was okay to use the part. I told him it wasnt a problem. I picked up the vehicle later on that evening after being told that it was fixed.On 10/19 and 10/20/13 the jeep alarm proceeded to go off at 1:30 am. So, on 10/21/13 I took the jeep back to Chrysler, this time I stayed at the dealership, and [redacted] told me that they werent able to find anything. On 10/23/13 the dome lights started flashing again. On 10/24/13 at 7:30 am, I drove my jeep back to the dealer, as the dome lights flickered the entire time. I dropped off my jeep very early in the morning, and [redacted] yet again didnt bother to reach out to let me know what was going on with my car. I called [redacted] at 2:33 pm, to check the status, and he said that they were still doing test. Mind you, I dropped my car off at 7:30 am!!! He told me that he would call me back to let me know the status, and here it is 9:32 am the next day (10/25/13), and I still havent heard from this man.Is this how you treat you customers? I paid for a service and for what? Nothing has been solved and lets not talks about the fact that I have gone without a vehicle for two days, with no transportation,Desired Settlement: Better Service! Put yourself in other people's shoes. If your not able to fix the problem then say so!

Business

Response:

[redacted] <[redacted]>10:54 AM (49 minutes ago)to me[redacted],

I am writing in response to the Revdex.com ID #[redacted] from customer [redacted]

[redacted]. This is my formal response to her letter written to you.

**. [redacted]a came into our service department 10/15/13 (Invoice #[redacted]) with a complaint of interior dome lamps not turning off once vehicle is started

and intermittently the alarm goes off by itself and a radio complaint. We immediately found a broken door ajar switch (which made since for the

interior light staying on and the alarm going off). We also gave her a estimate to replace her radio which she declined. We gave her an estimate

and she authorized the work so we proceeded. She picked up the vehicle and returned 10/21/13 complaining of the alarm going off again. We road tested

and set the alarm several times and could not duplicate the customers concern. She picked up the vehicle and left.

She returned 10/24/13 for the same complaints of the interior light and the alarm going off again as well as she requested a Virginia Emissions

Inspection. We inspected the vehicle and determined the rear latch and switch were the source of the concern. We presented her with an estimate and

she authorized the repairs along with the completed Emissions Inspection. The parts had to be ordered and she elected to pick up her vehicle. The

parts arrived and she has been notified and has not returned in for repairs, nor has she paid for the Emissions Inspection that she requested to be

performed.

At this point we are still waiting for her to return for the completion of repairs as well as her to pay for services see requested for us to perform.

Both the door switch originally replaced and the the latch we are wanting to replace with cause the same outcome with the interior lights and alarm. Plus

this vehicle being a 1998 the parts are not as plentiful as they once were. We have the parts are are waiting for her. Her desired settlement is stated

as "Replacement". We need her vehicle to do that. Our desired settlement is for her to bring us her vehicle so we can perform the repairs that she

authorized us to do and for her to pay for the repairs to her car and the Emissions Inspection she requested.

Regards,

Service Manager

Safford CJD of Springfield

###-###-####

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

The door that [redacted]

speaks of has been damaged since 2002. I

didn’t start having the problems with my interior lights and my alarm until when

I first showed up to get the issued resolved. [redacted] needs to just admit that

they don’t know what the heck the problem is!

I refuse to keep paying for parts that won’t resolve the problem. I guess they would like me to keep paying for parts until they do finally

find the issue. They claimed that they fixed the issue initially, only

for me to have to show with the same problems, not once but three times!

Let it be known that I never once spoke to anyone named [redacted]

[redacted]. So, how would he know anything

about the situation? Secondly, I was told by [redacted] in front of two

other employees, “he wasn’t going to charge me for the emissions, and that I

shouldn’t think that they aren’t interested in finding out what the real issue

is with the jeep.” [redacted] should be

ashamed of himself to imply that I wouldn’t pay for the emissions that I

requested!!! Thirdly, there is no way I

would have been able to receive my keys without receiving them from [redacted].

As for the parts, that needed to be ordered once again, I

was told by [redacted] that since it was a Friday it would take until Monday or

Tuesday before the parts would come in.

So, he suggested that I pick up the vehicle so I’m not without one for

the entire weekend. I asked [redacted] at

around 10:30 am if I could be picked up, and [redacted] said, “yes.” Only for me to have to find my own way up

there at around 2 pm.

The entire experience with this dealership has been the

worst!

Regards,

Business

Response:

[redacted]<[redacted]>

Review: I've called the dealer several times asking about the status of my tags/plates. Left numerous voicemails with [redacted] who handles vehicle registration/tags she has yet to return any of my phone calls.

It's been over 90 days that I purchased my vehicle from the dealer and I have yet to hear once from them as to the status.

I've also contacted their sales manager and he never returned my phone call.

Tried to get a hold of someone else who might handle my issue and was told by the operator [redacted] was the only one that handles that.

There customer service has been unacceptable to someone who just payed $38,000 for a new vehicle.Desired Settlement: I want an apology from them as well as to let me know what is going on with my tags