Safford Fiat of Tysons Corner

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.? Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I would like to add that the dealership waited until the last minute to request an emissions test from meI followed up with them weeks after sending them the emissions test as I had not heard backIt was at that point that I realized I sent it to the wrong email addressI called the dealership and told them what happened and resent it immediatelyAt that point they should have notified me that they would not be registering the vehicle, they did not thoughThis was all prior to my tags becoming expired and if they had told me I could have and would have registered my carBecause they said nothing I then waited for my tags to arrive in the mailWhen they did not arrive I followed up again to find out that they had decided not to complete the registrationThe source of my complaint is that they never informed me of anything, and as a result my tags expired and then when I called to resolve the issue they said they would register the car then but instead they failed to do it againIt was only when I involved the Dealership board two weeks later that they then followed throughI appreciate them paying for the ticket and the emissions testOnce I receive the money I will drop the complaint Regards, [redacted]

In response to the complaint submitted by [redacted] she was aware she needed to get emissions, however it did not become urgent on her part until she realized her tags had expired that being said in good faith Safford Fiat will refund [redacted] the $requested ($for the? ticket & $for the emissions) [redacted] tags should be ready by Wednesday January 6,at that time we will overnight the tags to herWe are asking that at this time the complaint be closed based on Safford satisfying all the above parameters

December 15, In response to a complaint filed by [redacted] On October 27, when **& ** [redacted] drove there [redacted] in to have it appraised and purchase a pre-owned vehicle, The salespersons Cliff L [redacted] proceeded to have the vehicle appraised once our vehicle appraiserwent out to the vehicle, he first walked around to make note of any exterior damage once that was completed he proceeded to enter the vehicle to take the vehicle on a road test, which is proper procedure when appraising a vehicleUpon entering he noticed, the seat was all the way forward to accommodate [redacted] driving preferenceSeeing that he would not fit he proceeded to adjust the seat back as the seat was moving back he noticed the seat dropped down a few inchesWhen he sat in the seat he noticed the left side dropped all the way down as if the seat track was broken during the test drive he attempted to stabilized the seat but it would not stay it was as if the track or frame was brokenWhen he arrived back from the road test he immediately went to the office were **.& [redacted] was Sitting to explain they had a really mice car but the seat had an issue would have to be taken into account when considering the cars value at that point **& [redacted] did not mention anything about the seatOnce they were giving the value they decided not to buy they walked to their car and that's when they started to accuse the dealership of breaking their seat the pre-owned Manager explained to them the seat was broken when he got into the car**& [redacted] made the accusation that the Pre Owned Manager broke it on purpose to get them to buy a car that he deniedspoke to **& [redacted] on October 29, | examine and relayed to them that there is slo way we could have broken there seat also upon review there seat with our technician we sloticed that there was a tennis ball under the seat which it may have been there for a while which could have been wedged under the seatIf we were negligent in breaking the Potters seat we would be happy to talk and try to come up with a resolution that is satisfactory to **& *** [redacted] but as stated don't see were we Safford Fiat is liableIf there are any other questions regarding this matter piease feel free to

We have been in contact with [redacted] and working to resolve the issueRobert G***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I would like to add that the dealership waited until the last minute to request an emissions test from meI followed up with them weeks after sending them the emissions test as I had not heard backIt was at that point that I realized I sent it to the wrong email addressI called the dealership and told them what happened and resent it immediatelyAt that point they should have notified me that they would not be registering the vehicle, they did not thoughThis was all prior to my tags becoming expired and if they had told me I could have and would have registered my carBecause they said nothing I then waited for my tags to arrive in the mailWhen they did not arrive I followed up again to find out that they had decided not to complete the registration The source of my complaint is that they never informed me of anything, and as a result my tags expired and then when I called to resolve the issue they said they would register the car then but instead they failed to do it againIt was only when I involved the Dealership board two weeks later that they then followed throughI appreciate them paying for the ticket and the emissions testOnce I receive the money I will drop the complaint Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However, I would like to add that the dealership waited until the last minute to request an emissions test from meI followed up with them weeks after sending them the emissions test as I had not heard backIt was at that point that I realized I sent it to the wrong email addressI called the dealership and told them what happened and resent it immediatelyAt that point they should have notified me that they would not be registering the vehicle, they did not though. This was all prior to my tags becoming expired and if they had told me I could have and would have registered my carBecause they said nothing I then waited for my tags to arrive in the mailWhen they did not arrive I followed up again to find out that they had decided not to complete the registration. The source of my complaint is that they never informed me of anything, and as a result my tags expired and then when I called to resolve the issue they said they would register the car then but instead they failed to do it againIt was only when I involved the Dealership board two weeks later that they then followed throughI appreciate them paying for the ticket and the emissions testOnce I receive the money I will drop the complaint
Regards,
*** ***

*** *** was contacted on Monday November 9,and his vehicle was brought in Tuesday November 10,and was repaired the next day the vehicle is back with *** *** and the issue should be resolved. Robert G***Safford Fiat of Tysons Corner###-###-####

In response to the
complaint submitted by *** *** she was aware she needed to get emissions,
however it did not become urgent on her part until she realized her tags had
expired that being said in good faith Safford Fiat
will refund *** *** the
$requested ($for the ticket & $for the emissions)*** *** tags should be ready by Wednesday January 6,at that time we will
overnight the tags to herWe are asking that at this time the complaint be
closed based on Safford satisfying all the above parameters

I apologize for the inconvenience and the miscommunication we are making every attempt to address this issue. Someone will be in contact with you shortly if they have not already . Robert G***Safford Auto

*** *** was contacted on Monday November 9,and his vehicle was brought in Tuesday November 10,and was repaired the next day the vehicle is back with *** *** and the issue should be resolved
Robert G***
Safford Fiat of Tysons
Corner###-###-####

In response to the
complaint submitted by *** *** she was aware she needed to get emissions,
however it did not become urgent on her part until she realized her tags had
expired that being said in good faith Safford Fiat will refund *** *** the
$requested ($for the ticket
& $for the emissions)*** *** tags should be ready by Wednesday January 6,at that time we will
overnight the tags to herWe are asking that at this time the complaint be
closed based on Safford satisfying all the above parameters

In response to the
complaint submitted by *** *** she was aware she needed to get emissions,
however it did not become urgent on her part until she realized her tags had
expired that being said in good faith Safford Fiat will refund *** *** the
$requested ($for the ticket
& $for the emissions)*** *** tags should be ready by Wednesday January 6,at that time we will
overnight the tags to herWe are asking that at this time the complaint be
closed based on Safford satisfying all the above parameters

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

December 15, 2014
In response to a complaint filed by [redacted]. On October 27, 2014 when **. & **. [redacted] drove there 2007 [redacted] in to have it appraised and purchase a pre-owned vehicle, The salespersons Cliff L[redacted] proceeded to have the vehicle appraised once...

our vehicle appraiserwent out to the vehicle, he first walked around to make note of any exterior damage once that was completed he proceeded to enter the vehicle to take the vehicle on a road test, which is proper procedure when appraising a vehicle. Upon entering he noticed, the seat was all the way forward to accommodate [redacted] driving preference. Seeing that he would not fit he proceeded to adjust the seat back as the seat was moving back he noticed the seat dropped down a few inches. When he sat in the seat he noticed the left side dropped all the way down as if the seat track was broken during the test drive he attempted to stabilized the seat but it would not stay it was as if the track or frame was broken. When he arrived back from the road test he immediately went to the office were **.& [redacted] was Sitting to explain they had a really mice car but the seat had an issue would have to be taken into account when considering the cars value at that point **. & [redacted] did not mention anything about the seat. Once they were giving the value they decided not to buy they walked to their car and that's when they started to accuse the dealership of breaking their seat the pre-owned Manager explained to them the seat was broken when he got into the car. **. & [redacted] made the accusation that the Pre Owned Manager broke it on purpose to get them to buy a car that he denied. spoke to **. & [redacted] on October 29, 2014 | examine and relayed to them that there is slo way we could have broken there seat also upon review there seat with our technician we sloticed that there was a tennis ball under the seat which it may have been there for a while which could have been wedged under the seat. If we were negligent in breaking the Potters seat we would be happy to talk and try to come up with a resolution that is satisfactory to **. & [redacted] but as stated don't see were we Safford Fiat is liable. If there are any other questions regarding this matter piease feel free to

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, I would like to add that the dealership waited until the last minute to request an emissions test from me. I followed up with them 2 weeks after sending them the emissions test as I had not heard back. It was at that point that I realized I sent it to the wrong email address. I called the dealership and told them what happened and resent it immediately. At that point they should have notified me that they would not be registering the vehicle, they did not though. This was all prior to my tags becoming expired and if they had told me I could have and would have registered my car. Because they said nothing I then waited for my tags to arrive in the mail. When they did not arrive I followed up again to find out that they had decided not to complete the registration. The source of my complaint is that they never informed me of anything, and as a result my tags expired and then when I called to resolve the issue they said they would register the car then but instead they failed to do it again. It was only when I involved the Dealership board two weeks later that they then followed through. I appreciate them paying for the ticket and the emissions test. Once I receive the money I will drop the complaint.
Regards,
[redacted]

[redacted] was contacted on Monday November 9,2015 and his vehicle was brought in Tuesday November 10,2015 and was repaired the next day the vehicle is back with [redacted] and the issue should be resolved. Robert G[redacted]Safford Fiat of Tysons Corner###-###-####

We have been in contact with [redacted] and working to resolve the issueRobert G[redacted]

[A default letter is provided here...

which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]