Safford Hyundai Springfield

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: I requested that the business inform me of the date that the lien release was received Once determined, submit $100.00/ per day from that date until 5/11/ Regards, [redacted] ***

Good Morning,
I bought a Pre-Owned Hyundai *** at the said dealership on 5/14/ I was able to take it home the same day with upon completion of all necessary financing paper works and with a print out vehicle registration & and a hard vehicle plate they gave me that they said all is validAfter months, I got issues with my car already:
After months my AC compressors broke down and needed a replacement which cost me $which I literally cried on my job desk when I was told about the cost of replacementBut I have no choice but to pay it on my own even after calling this dealership about the issue and they said they can't cover it I sent an email to their Pre-Owned Manager Mr Rob B*** regarding this matter because it is just really very Frustrating to me that the AC compressor broke down in just months and he said that he will need to get an approval to the Branch Manager, Mr Scott L**As of this date I have not heard any response yet even when I

I was in contact with a salesman for about a week before I made the trip down from Pittsburgh (about a hour drive) in a snowstormBefore I left, I asked about a warning light in one of the picturesThey assured me the issue was fixed and I had nothing to worry aboutI make the hour drive, get there, and guess what? The warning light is still there, and it is not resolvedThe Adaptive headlights don’t work, and that can be a $fixSalesman tried explaining to me that the headlights work and that the light disappeared and then just came back on before I arrivedManager came over and made the situation worseWas with wildly incompetent or lying when he said his tech’s fixed the issue and then all of a sudden the issue popped back upAlso, they have a $doc feeI use to work at a dealership and we had a $doc fee, and I thought that was ridiculousThe salesman smugly informed me; “Welcome to Virginia” and stated that it would be illegal if he charged other customers

I sold my vehicle to this dealership on 4/21/ Although I still owed money on it, Safford paid off my loan and agreed to give me the difference between the price that I sold it to them for and what I owed They informed me that "someone" would call me once they received the title from the bankI waited several days before I inquired about the status of their receipt of the titleEach time I called or emailed the dealership, they referred me to finance and dismissed me as though I was a childThe bank informed me that the title was released to Safford on 4/25/I have called a different person in their finance department several times since that dateI went back to the dealership on 4/28/to speak to the salesman who purchased my vehicleThe salesman refused to speak to me and no one has ever returned my calls or emails to tell me whether they received the title or when they will give me the check that they still owe me

Good Morning,
I bought a Pre-Owned Hyundai *** at the said dealership on 5/14/ I was able to take it home the same day with upon completion of all necessary financing paper works and with a print out vehicle registration & and a hard vehicle plate they gave me that they said all is validAfter months, I got issues with my car already:
After months my AC compressors broke down and needed a replacement which cost me $which I literally cried on my job desk when I was told about the cost of replacementBut I have no choice but to pay it on my own even after calling this dealership about the issue and they said they can't cover it I sent an email to their Pre-Owned Manager Mr Rob B*** regarding this matter because it is just really very Frustrating to me that the AC compressor broke down in just months and he said that he will need to get an approval to the Branch Manager, Mr Scott L**As of this date I have not heard any response yet even when I

I apologize for the inconvenience in looking back at the service history the vehicle had a clean bill of health and the light did come back on prior to your arrival I would like to offer to reimburse you for gas used to get here and again offer a sincere apology the Manager and the
salesperson have been trained on how to handle such situation if it arises againIf there are any other concerns please feel free to contact meRobert G***General Manager

I was in contact with a salesman for about a week before I made the trip down from Pittsburgh (about a hour drive) in a snowstormBefore I left, I asked about a warning light in one of the picturesThey assured me the issue was fixed and I had nothing to worry aboutI make the hour drive, get there, and guess what? The warning light is still there, and it is not resolvedThe Adaptive headlights don’t work, and that can be a $fixSalesman tried explaining to me that the headlights work and that the light disappeared and then just came back on before I arrivedManager came over and made the situation worseWas with wildly incompetent or lying when he said his tech’s fixed the issue and then all of a sudden the issue popped back upAlso, they have a $doc feeI use to work at a dealership and we had a $doc fee, and I thought that was ridiculousThe salesman smugly informed me; “Welcome to Virginia” and stated that it would be illegal if he charged other customers

I have purchased two vehicles from Safford Hyundai (Genesis, Rav 4) and both times have had really great experiencesMy salesman, Kyro, the sales managers Scott and Buster, and the GM Robert G all treated me fairlyThey are keen negotiators, but understand a fair priceI have serviced my vehicles here for regular maintenance as well as unplanned repairsService department is competent and well-equippedWaiting area is clean and convenient, shuttle to the mall is nice, and I am always kept abreast of my vehicle's statusI have referred the service department to family and friends who have had similar experiencesWould recommend

I sold my vehicle to this dealership on 4/21/ Although I still owed money on it, Safford paid off my loan and agreed to give me the difference between the price that I sold it to them for and what I owed They informed me that "someone" would call me once they received the title from the bankI waited several days before I inquired about the status of their receipt of the titleEach time I called or emailed the dealership, they referred me to finance and dismissed me as though I was a childThe bank informed me that the title was released to Safford on 4/25/I have called a different person in their finance department several times since that dateI went back to the dealership on 4/28/to speak to the salesman who purchased my vehicleThe salesman refused to speak to me and no one has ever returned my calls or emails to tell me whether they received the title or when they will give me the check that they still owe me

I have purchased two vehicles from Safford Hyundai (Genesis, Rav 4) and both times have had really great experiencesMy salesman, Kyro, the sales managers Scott and Buster, and the GM Robert G all treated me fairlyThey are keen negotiators, but understand a fair priceI have serviced my vehicles here for regular maintenance as well as unplanned repairsService department is competent and well-equippedWaiting area is clean and convenient, shuttle to the mall is nice, and I am always kept abreast of my vehicle's statusI have referred the service department to family and friends who have had similar experiencesWould recommend

On Sunday May 20th I bought a *** ***A few weeks after, I had a licensed technician install a remote starter in the vehicleBefore I installed the starter I had various issues with the vehicle that kept me going back and forth to the dealer- safety window was not working; as well as the emergency break wasn't working that wellOn Saturday August I was out, after I started my vehicle it started to malfunctionHazard lights kept flickering, alarm kept going off, display unit showed that all doors were opened when they weren't, no break light etc
I brought the vehicle to the Safford Hyundai the following dayThe sales representative asked me what was the issue and I told himHe then said that the vehicle was unsafe to drive merely because I had no break light therefore I had to leave the carOn Monday August 20th I left work early and went to the dealer to find out the issueI was told by the adviser in the service department that they cannot seem to fi

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the
responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:
I requested that the business inform me of the date that the lien release was received Once determined, submit $100.00/ per day from that date until 5/11/
Regards,
*** ***

The above referenced complaint has been resolved if there are any other questions or concerns regarding this matter please feel free to contact me.Regards,Robert G[redacted]General ManagerSafford Hyundai