Safford Kia of Fredricksburg

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below The information that was provided by the business is incorrect I never submitted a claim with [redacted] , before, during, or after the total loss of my vehicle The business is not providing accurate information Once again, the business is displaying shady business practices The bottom line is Safford KIA in Fredericksburg, duped me out of $ [redacted] for unnecessary GAP insurance coverage Coverage that was already provided for and with my insurance company ( [redacted] ) and my insurance policy This response is just another form of stall tactics with Safford KIA Any claims that I made were handled through my insurance company [redacted] not through [redacted] I am entitled to a full refund of $***and here it is nearly months later and I am still waiting on an immediate resolution of my complaint Regards, [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] The customer provided documents from her insurance company

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below KIA Safford could have made these claims some time ago and not wait until today to do so By stating in their response "Customer had open Gap claim with [redacted] claim number [redacted] Initiated by [redacted] ***, canceled yesterday 4/21/by AllyRefund will be at the Dealer by 05/01/ The amount of the cancellation is due to the customerThere is no way the Dealership would have known what insurance offers in addition to basic coverage, it is the customer responsibility to know what their insurance companies provide All customers are offered the same products.", is a moot point at this juncture If KIA Safford had submitted the proper paperwork to [redacted] (i.ethe signed off [redacted] Cancellation Form that I signed in their offices in Fredricksburg in mid February 2016), I would have had a refund some time ago It is now near the end of April and will now have to wait until May for my refund check I will believe Safford KIA's good intentions when I actually receive contact from their offices (via telephone at [redacted] and or e-mail: [redacted] @outlook.com) letting me know that my refund check is on the premises and I am able to pick the check up I have been given the run around for so long with Safford KIA it is hard to believe in their word as a dissatisfied former customer[redacted] Regards, [redacted]

The customer purchased the vehicle on Feb 5, At the time of purchase the vehicle came with a 3 month mile Limited Warranty which expired on May 5, she was also offered the
option to purchase a vehicle service contract which was declinedThe customer brought the vehicle in on June 24, for an oil change and stating the engine warning lamp was present on the instrument clusterThe Tech found sand in the intake...the customer was informed and called her insurance company to file a vandalism claimThe insurance adjuster looked at the vehicle but never sent us the resultsThe customer stated that her deductible was $and she could not afford to pay that amount (we are willing to cover the deductible to help the customer out) now she is stating that the vehicle was in a flood however the vehicle has a clean car fax, clean title and showed no signs of water damage upon the original check out at the dealershipIn order to help we are willing to pay the deductible however when she purchased the vehicle it was in undamaged condition.
Best Regards
*** ***
*** *** * *** ***

In response to claim number *** Customer *** ***. Ms*** has opened a GAP claim with *** products after her total loss. Once a claim is opened the dealer cannot cancel or modify the policy, customer needs to contact Safeguard to cancel the claim.
Once the GAP claim has been cancelled the Dealership will refund monies due to customer

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The information that was provided by the business is incorrect I never submitted a claim with ***, before, during, or after the total loss of my vehicle The business is not providing accurate information Once again, the business is displaying shady business practices The bottom line is Safford KIA in Fredericksburg, duped me out of $for unnecessary GAP insurance coverage Coverage that was already provided for and with my insurance company (***) and my insurance policy This response is just another form of stall tactics with Safford KIA Any claims that I made were handled through my insurance company *** not through *** I am entitled to a full refund of $and here it is nearly months later and I am still waiting on an immediate resolution of my complaint
Regards,
*** ***

The customer purchased the vehicle on Feb 5, At the time of purchase the vehicle came with a 3 month mile Limited Warranty which expired on May 5, she was also offered the option to purchase a vehicle service contract which was declinedThe customer brought the
vehicle in on June 24, for an oil change and stating the engine warning lamp was present on the instrument clusterThe Tech found sand in the intake...the customer was informed and called her insurance company to file a vandalism claimThe insurance adjuster looked at the vehicle but never sent us the resultsThe customer stated that her deductible was $and she could not afford to pay that amount (we are willing to cover the deductible to help the customer out) now she is stating that the vehicle was in a flood however the vehicle has a clean car fax, clean title and showed no signs of water damage upon the original check out at the dealershipIn order to help we are willing to pay the deductible however when she purchased the vehicle it was in undamaged condition. Best Regards*** ***
*** *** * *** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted] The customer provided documents from her insurance company.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The information that was provided by the business is incorrect.  I never submitted a claim with [redacted], before, during, or after the total loss of my vehicle.  The business is not providing accurate information.  Once again, the business is displaying shady business practices.  The bottom line is Safford KIA in Fredericksburg, duped me out of $[redacted] for unnecessary GAP insurance coverage.  Coverage that was already provided for and with my insurance company ([redacted]) and my insurance policy.  This response is just another form of stall tactics with Safford KIA.  Any claims that I made were handled through my insurance company [redacted] not  through [redacted].  I am entitled to a full refund of $[redacted].00 and here it is nearly 4 months later and I am still waiting on an immediate resolution of my complaint.    
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
KIA Safford could have made these claims some time ago and not wait until today to do so.  By stating in their response "Customer had open Gap claim with [redacted] claim number [redacted].  Initiated by [redacted], canceled yesterday 4/21/2016 by Ally. Refund will be at the Dealer by 05/01/2016.  The amount of the cancellation is 337.12 due to the customer. There is no way the Dealership would have known what insurance offers in addition to basic coverage, it is the customer responsibility to know what their insurance companies provide.  All customers are offered the same products.", is a moot point at this juncture.  If KIA Safford had submitted the proper paperwork to [redacted] (i.e. the signed off [redacted] Cancellation Form that I signed in their offices in Fredricksburg in mid February 2016), I would have had a refund some time ago.  It is now near the end of April 2016 and will now have to wait until May 2016 for my refund check.  I will believe Safford KIA's good intentions when I actually receive contact from their offices (via telephone at [redacted] and or e-mail: [redacted]@outlook.com) letting me know that my refund check is on the premises and I am able to pick the check up.  I have been given the run around for so long with Safford KIA it is hard to believe in their word as a dissatisfied former customer.[redacted]
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[Provide details of why you are not satisfied with this resolution.]
Regards,
[redacted]
The customer provided documents from her insurance company.

Customer had open Gap claim with [redacted] claim number [redacted].  Initiated by [redacted], canceled yesterday 4/21/2016 by Ally. Refund will be at the Dealer by 05/01/2016.  The amount of the cancellation is 337.12 due to the customer. There is no way the Dealership would have known what insurance offers in addition to basic coverage, it is the customer responsibility to know what their insurance companies provide.  All customers are offered the same products.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
KIA Safford could have made these claims some time ago and not wait until today to do so.  
By stating in their response "Customer had open Gap claim with [redacted] claim number [redacted].  Initiated by [redacted], canceled yesterday 4/21/2016 by Ally. Refund will be at the Dealer by 05/01/2016.  The amount of the cancellation is 337.12 due to the customer. There is no way the Dealership would have known what insurance offers in addition to basic coverage, it is the customer responsibility to know what their insurance companies provide.  All customers are offered the same products.", is a moot point at this juncture.  
If KIA Safford had submitted the proper paperwork to [redacted] (i.e. the signed off [redacted] Cancellation Form that I signed in their offices in Fredricksburg in mid February 2016), I would have had a refund some time ago.  It is now near the end of April 2016 and will now have to wait until May 2016 for my refund check.  I will believe Safford KIA's good intentions when I actually receive contact from their offices (via telephone at 540-642-6725 and or e-mail: [email protected]) letting me know that my refund check is on the premises and I am able to pick the check up.  I have been given the run around for so long with Safford KIA it is hard to believe in their word as a dissatisfied former customer.
[redacted]
Regards,
[redacted]

In response to claim number [redacted] Customer [redacted].  Ms. [redacted] has opened a GAP claim with [redacted] products after her total loss.  Once a claim is opened the dealer cannot cancel or modify the policy, customer needs to contact Safeguard to cancel the...

claim.  Once the GAP claim has been cancelled the Dealership will refund monies due to customer.

Review: I purchased a vehicle through this branch location October 2015. I also purchased full coverage auto insurance the very same day at the dealership. This branch was insistent upon my purchasing GAP insurance through their dealership which I in the end did purchase the $500 GAP insurance. My vehicle was totalled in December 2015 and was officially declared a total loss by the insurance company. My insurance company informed me that my insurance included GAP insurance coverage and that I should contact Safford KIA to get a refund of my $500.00. Since contacting Safford KIA, I have been constantly given the run around. Each time they were contacted I was given a different story requiring different information. I eventually produced all their required documentation and for the second or third attempt signed off on the cancellation of GAP insurance (the form said that it takes 2 - 4 weeks for the refund. I even spoke with the General Manager, Tony L[redacted] (the week of February 21, 2016), and he assured me that the issues would be expedited right away. To date, I have made several attempts to contact the general manager via leaving various voice mail messages and messages left through the receptionist. He has not returned any of my calls. This is my first attempt in buying a car with a dealership and am thoroughly disgusted by their business practices and I will take my business elsewhere to replace my vehicle. Nor will I recommend to family, friends, and co-workers to take their business to Safford KIA of Fredericksburg. Their business practices are shady to say the least.Desired Settlement: 100% return of my $500.00 deposit ASAP.

Business

Response:

In response to claim number [redacted] Customer [redacted]. Ms. [redacted] has opened a GAP claim with [redacted] products after her total loss. Once a claim is opened the dealer cannot cancel or modify the policy, customer needs to contact Safeguard to cancel the claim. Once the GAP claim has been cancelled the Dealership will refund monies due to customer.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The information that was provided by the business is incorrect. I never submitted a claim with [redacted], before, during, or after the total loss of my vehicle. The business is not providing accurate information. Once again, the business is displaying shady business practices. The bottom line is Safford KIA in Fredericksburg, duped me out of $500 for unnecessary GAP insurance coverage. Coverage that was already provided for and with my insurance company ([redacted]) and my insurance policy. This response is just another form of stall tactics with Safford KIA. Any claims that I made were handled through my insurance company [redacted] not through [redacted]. I am entitled to a full refund of $500.00 and here it is nearly 4 months later and I am still waiting on an immediate resolution of my complaint.

Regards,

Business

Response:

Customer had open Gap claim with [redacted] claim number [redacted]. Initiated by [redacted], canceled yesterday 4/21/2016 by Ally. Refund will be at the Dealer by 05/01/2016. The amount of the cancellation is 337.12 due to the customer. There is no way the Dealership would have known what insurance offers in addition to basic coverage, it is the customer responsibility to know what their insurance companies provide. All customers are offered the same products.

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

KIA Safford could have made these claims some time ago and not wait until today to do so. By stating in their response "Customer had open Gap claim with [redacted] claim number [redacted]. Initiated by [redacted], canceled yesterday 4/21/2016 by Ally. Refund will be at the Dealer by 05/01/2016. The amount of the cancellation is 337.12 due to the customer. There is no way the Dealership would have known what insurance offers in addition to basic coverage, it is the customer responsibility to know what their insurance companies provide. All customers are offered the same products.", is a moot point at this juncture. If KIA Safford had submitted the proper paperwork to [redacted] (i.e. the signed off [redacted] Cancellation Form that I signed in their offices in Fredricksburg in mid February 2016), I would have had a refund some time ago. It is now near the end of April 2016 and will now have to wait until May 2016 for my refund check. I will believe Safford KIA's good intentions when I actually receive contact from their offices (via telephone at 540-642-6725 and or e-mail: [email protected]) letting me know that my refund check is on the premises and I am able to pick the check up. I have been given the run around for so long with Safford KIA it is hard to believe in their word as a dissatisfied former customer.[redacted]

Regards,

Review: I purchased this car on February 5, 2015 and was assured that the car was an excellent car I was presented a clean car fax that showed no damages to the car. The Dealer has had this car and sent it also to Nissan. Kia service department found sand in the intake and after a few days have stated that they could not file and to file with my insurance company. I filed with my insurance company a vandalism claim who has just contacted me and informed me that the car shows signs the car has been in a flood and Kia states it is not there issue and that I must pay the 8 thousand I still owe on the car. I am currently unemployed and needed the car to find a job but this is not happening now.. I am extremely upset and feel that things were taken off the car fax so that it could be sold. It was not sold as is and the warrenty ran out 1 month after the limited warrentyDesired Settlement: I want this car to be fixed or replaced at the companies expense Im a low middle class person who is not going to be walked on by a big business because they can. Thank you

Business

Response:

The customer purchased the vehicle on Feb 5, 2015. At the time of purchase the vehicle came with a 3 month 3000 mile Limited Warranty which expired on May 5, 2015 she was also offered the option to purchase a vehicle service contract which was declined. The customer brought the vehicle in on June 24, 2015 for an oil change and stating the engine warning lamp was present on the instrument cluster. The Tech found sand in the intake...the customer was informed and called her insurance company to file a vandalism claim. The insurance adjuster looked at the vehicle but never sent us the results. The customer stated that her deductible was $500 and she could not afford to pay that amount (we are willing to cover the deductible to help the customer out) now she is stating that the vehicle was in a flood however the vehicle has a clean car fax, clean title and showed no signs of water damage upon the original check out at the dealership. In order to help we are willing to pay the deductible however when she purchased the vehicle it was in undamaged condition. Best Regards