[redacted] has called and we have talked with [redacted] multiple times Her preferred form of communication is screaming and yellingShe was given info including quotes on the cash price of $We basically give away product if someone has to pay cash...as we are a medical company that bills insurances She chose to bill Medicare, BCBS, and Tricare We told her she may be responsible for her tricare deductible of $and possibly 20% co-insurance She stated multiple times that she can't afford to pay that much She decided to try to get insurance to pay for her two pairs of compression To help her out on her responsibility, we billed for items at $per pairThis is our price we bill forWe show manufacturer invoices to the insurances...its a and customary price for the items we billed for After her deductible and her co-insurance, we would hopefully get $for pair of 20-30mmHg Compression panty Insurance paid $total She called on Feb 16, and was upset with the amount of her responsibility of $and with the amount we billed for her items when we told her the cash price was a lot lessShe requested that we refund her insurance and she would pay the cash priceWe don't do refundsWe have it clearly posted in our store and she signed paper work recognizing thisWe offered to forgive her responsibility as a one time customer courtesy She agreedSo we never collected money from her...yet she is still upset? She has called back several times to complain about the amount her insurance paid as she has a cap on the amount they will pay for her We gave options to her She has not given us anything more than phone calls to complain about our prices We told her she can pay full price for them and we can refund her insurance company She last requested to keep it the way it is But she still wasn't happy We don't have time to continue to argue over something that is and customary for our business [redacted] came in for productShe wanted us to bill her insuranceWe gave her product she wanted and billed her insuranceShe owed us moneyWe said we would waive it this one time since it was a financial hardshipWe never collected money from herShe received productHer insurance paid us accordinglyWe will not be responding anymore to this ridiculous complaintWe need to spend our time helping customers that need and appreciate our helpThank You:)
Complaint: ***I am rejecting this response because: Your employee *** at the time totally lied to me when she told me that my insurance would only pay 15% She also never fully explained the "upgrade" which is not what I got In addition, I wasn't notified until two weeks after my order that your company could not get the Sigvaris compression hose and replaced it with a brand that I had not been fitted for Fortunately they work however they are not as expensive as you state I will need to see what your company was billed for these compression hose Since the website I visited sells them for $I find it very hard to believe that you paid more than $for both pairs.Sincerely,*** ***
This will be my last response to this nonsenseMrs*** received product that was signed for and billedShe signed and agreed to all termsIt's unfortunate she is not understanding thisWe are not "getting away" with anythingWe have happy customers and I'm sorry Mrs*** is not happy with our services....however this does not entitle her to free productThere is nothing more to dispute hereEverything she is upset about...she had signed off on and agreed to in writing. Thank You
Complaint: ***I am rejecting this response because:I have contacted Saffron's twice, after receiving paperwork from Medicare and BCBS. I did raise my voice, in response to similar treatment from Ms***I expected to pay cash as I had done on the one previous occasion I purchased a product from Saffron's, but the staff member who helped me offered to check my insurance coverage to see if they would cover the costs. When I came to pick up the hose I was informed that the insurance had paid, and no request was made for me to submit paperwork of any kind
I made my first call to Saffrons when I received the denial from Medicare, as I was shocked at the amount claimed, and my second call after I received the denial to BCBS, which had been in the same amount
I made my complaint to the BBU after a visit to my doctor's office at which I was informed that the office sold compression hose (thigh high) for cost:$My hose were panty hose, so I would expect that the cost for these would exceed the $30, but even they though the amount charged to insurance ($1,500) was excessive.
I called on 2/16/to ask how much my insurance had paid, as I had not, and still have not received paperwork from TricareI have not been advised of any responsibility for $by the insurance company--so I could not possibly have objected to the amount, which would have been less than the $per pair she quotes for my purchase, and which I was willing to pay when I picked up the hose
I rejected her offer to return the hose to them, and pay the cash amount (which they previously informed me would be discounted at $225), since I have insurance coverage that both I and my husband worked for, and have a right to useSincerely,*** ***
*** *** has called and we have talked with *** multiple times Her preferred form of communication is screaming and yellingShe was given info including quotes on the cash price of $We basically give away product if someone has to pay cash...as we are a medical company that
bills insurances
She chose to bill Medicare, BCBS, and Tricare We told her she may be responsible for her tricare deductible of $and possibly 20% co-insurance She stated multiple times that she can't afford to pay that much She decided to try to get insurance to pay for her two pairs of compression To help her out on her responsibility, we billed for items at $per pairThis is our price we bill forWe show manufacturer invoices to the insurances...its a and customary price for the items we billed for
After her deductible and her co-insurance, we would hopefully get $for pair of 20-30mmHg Compression panty Insurance paid $total
She called on Feb 16, and was upset with the amount of her responsibility of $and with the amount we billed for her items when we told her the cash price was a lot lessShe requested that we refund her insurance and she would pay the cash priceWe don't do refundsWe have it clearly posted in our store and she signed paper work recognizing thisWe offered to forgive her responsibility as a one time customer courtesy She agreedSo we never collected money from her...yet she is still upset?
She has called back several times to complain about the amount her insurance paid as she has a cap on the amount they will pay for her We gave options to her She has not given us anything more than phone calls to complain about our prices We told her she can pay full price for them and we can refund her insurance company She last requested to keep it the way it is But she still wasn't happy.
We don't have time to continue to argue over something that is and customary for our business*** came in for productShe wanted us to bill her insuranceWe gave her product she wanted and billed her insuranceShe owed us moneyWe said we would waive it this one time since it was a financial hardshipWe never collected money from herShe received productHer insurance paid us accordinglyWe will not be responding anymore to this ridiculous complaintWe need to spend our time helping customers that need and appreciate our helpThank You:)
Complaint: ***I am rejecting this response because: The manufacturer's suggested retail price for these exact hose is $per pair They can look it up online just like I did. http://www*** My insurance paid 85% of the $allowable charges which means they got $above the cost for the same product In addition, a second call was made to this business on 6/and I was told that a "***" did not work there They owe me another $and I still have to refund my flexible spending account $as they will only approve the $co-pay based on my explanation of benefits I will not let them get away with this even if it means taking them to small claims court.Sincerely,*** ***
Mrs*** *** came into our Salem, ORlocation with a doctors RX on 03/27/for Compression StockingsWe do bill insurances...however she was told verbally and in writing that her particular insurance only covered a portion of the compression socks that she received She took a
premium product that costs more than what her insurance coversWhen choosing a premium product the cost difference between what the retail rate and insurance coverage is an upgrade This was explained in writing that she signed and dated in the Upgrade Understanding form that is attachedThis was also written on her receipt of proof of purchase...this is also attachedInsurance covered $(attached) for pair/unitsThe retail for the premium product she chose is $per pair = $for pairHer copay was $18....We only charged her $(clearly written on receipt that is attached)We actually didn't collect enough in upgrades or copay'sShe should have been charged more to cover the $retail cost. Mrs*** called our store on 06/16/15...upset ...thinking she was due a refundShe talked with my *** *** in turn contacted me and felt bad that Mrs*** was upsetI okayed a $refund back to Mrs***...not because it was owed...but because we wanted to make her happyShe was mailed this refund check on 06/17/I'm not sure why Mrs*** is upset...we are a small woman owned business in which we work very hard everyday to help peopleI'm not finding anything in the papers she signed to show otherwiseAlthough I would like Mrs*** to be happy with our services...we are not a non-profit....and we can not give free product outAfter giving her the refund check in good faith...we were paid in total $210....a $lossI'm not sure where the dispute is here? No further refund will be given.Thank You.Sincerely,*** ***CEO/OwnerSaffron's Specialized Medical
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***
[redacted] has called and we have talked with [redacted] multiple times Her preferred form of communication is screaming and yellingShe was given info including quotes on the cash price of $We basically give away product if someone has to pay cash...as we are a medical company that bills insurances She chose to bill Medicare, BCBS, and Tricare We told her she may be responsible for her tricare deductible of $and possibly 20% co-insurance She stated multiple times that she can't afford to pay that much She decided to try to get insurance to pay for her two pairs of compression To help her out on her responsibility, we billed for items at $per pairThis is our price we bill forWe show manufacturer invoices to the insurances...its a and customary price for the items we billed for After her deductible and her co-insurance, we would hopefully get $for pair of 20-30mmHg Compression panty Insurance paid $total She called on Feb 16, and was upset with the amount of her responsibility of $and with the amount we billed for her items when we told her the cash price was a lot lessShe requested that we refund her insurance and she would pay the cash priceWe don't do refundsWe have it clearly posted in our store and she signed paper work recognizing thisWe offered to forgive her responsibility as a one time customer courtesy She agreedSo we never collected money from her...yet she is still upset? She has called back several times to complain about the amount her insurance paid as she has a cap on the amount they will pay for her We gave options to her She has not given us anything more than phone calls to complain about our prices We told her she can pay full price for them and we can refund her insurance company She last requested to keep it the way it is But she still wasn't happy We don't have time to continue to argue over something that is and customary for our business [redacted] came in for productShe wanted us to bill her insuranceWe gave her product she wanted and billed her insuranceShe owed us moneyWe said we would waive it this one time since it was a financial hardshipWe never collected money from herShe received productHer insurance paid us accordinglyWe will not be responding anymore to this ridiculous complaintWe need to spend our time helping customers that need and appreciate our helpThank You:)
Complaint: ***I am rejecting this response because: Your employee *** at the time totally lied to me when she told me that my insurance would only pay 15% She also never fully explained the "upgrade" which is not what I got In addition, I wasn't notified until two weeks after my order that your company could not get the Sigvaris compression hose and replaced it with a brand that I had not been fitted for Fortunately they work however they are not as expensive as you state I will need to see what your company was billed for these compression hose Since the website I visited sells them for $I find it very hard to believe that you paid more than $for both pairs.Sincerely,*** ***
This will be my last response to this nonsenseMrs*** received product that was signed for and billedShe signed and agreed to all termsIt's unfortunate she is not understanding thisWe are not "getting away" with anythingWe have happy customers and I'm sorry Mrs*** is not happy with our services....however this does not entitle her to free productThere is nothing more to dispute hereEverything she is upset about...she had signed off on and agreed to in writing. Thank You
Complaint: ***I am rejecting this response because:I have contacted Saffron's twice, after receiving paperwork from Medicare and BCBS. I did raise my voice, in response to similar treatment from Ms***I expected to pay cash as I had done on the one previous occasion I purchased a product from Saffron's, but the staff member who helped me offered to check my insurance coverage to see if they would cover the costs. When I came to pick up the hose I was informed that the insurance had paid, and no request was made for me to submit paperwork of any kind
I made my first call to Saffrons when I received the denial from Medicare, as I was shocked at the amount claimed, and my second call after I received the denial to BCBS, which had been in the same amount
I made my complaint to the BBU after a visit to my doctor's office at which I was informed that the office sold compression hose (thigh high) for cost:$My hose were panty hose, so I would expect that the cost for these would exceed the $30, but even they though the amount charged to insurance ($1,500) was excessive.
I called on 2/16/to ask how much my insurance had paid, as I had not, and still have not received paperwork from TricareI have not been advised of any responsibility for $by the insurance company--so I could not possibly have objected to the amount, which would have been less than the $per pair she quotes for my purchase, and which I was willing to pay when I picked up the hose
I rejected her offer to return the hose to them, and pay the cash amount (which they previously informed me would be discounted at $225), since I have insurance coverage that both I and my husband worked for, and have a right to useSincerely,*** ***
*** *** has called and we have talked with *** multiple times Her preferred form of communication is screaming and yellingShe was given info including quotes on the cash price of $We basically give away product if someone has to pay cash...as we are a medical company that
bills insurances
She chose to bill Medicare, BCBS, and Tricare We told her she may be responsible for her tricare deductible of $and possibly 20% co-insurance She stated multiple times that she can't afford to pay that much She decided to try to get insurance to pay for her two pairs of compression To help her out on her responsibility, we billed for items at $per pairThis is our price we bill forWe show manufacturer invoices to the insurances...its a and customary price for the items we billed for
After her deductible and her co-insurance, we would hopefully get $for pair of 20-30mmHg Compression panty Insurance paid $total
She called on Feb 16, and was upset with the amount of her responsibility of $and with the amount we billed for her items when we told her the cash price was a lot lessShe requested that we refund her insurance and she would pay the cash priceWe don't do refundsWe have it clearly posted in our store and she signed paper work recognizing thisWe offered to forgive her responsibility as a one time customer courtesy She agreedSo we never collected money from her...yet she is still upset?
She has called back several times to complain about the amount her insurance paid as she has a cap on the amount they will pay for her We gave options to her She has not given us anything more than phone calls to complain about our prices We told her she can pay full price for them and we can refund her insurance company She last requested to keep it the way it is But she still wasn't happy.
We don't have time to continue to argue over something that is and customary for our business*** came in for productShe wanted us to bill her insuranceWe gave her product she wanted and billed her insuranceShe owed us moneyWe said we would waive it this one time since it was a financial hardshipWe never collected money from herShe received productHer insurance paid us accordinglyWe will not be responding anymore to this ridiculous complaintWe need to spend our time helping customers that need and appreciate our helpThank You:)
Complaint: ***I am rejecting this response because: The manufacturer's suggested retail price for these exact hose is $per pair They can look it up online just like I did. http://www*** My insurance paid 85% of the $allowable charges which means they got $above the cost for the same product In addition, a second call was made to this business on 6/and I was told that a "***" did not work there They owe me another $and I still have to refund my flexible spending account $as they will only approve the $co-pay based on my explanation of benefits I will not let them get away with this even if it means taking them to small claims court.Sincerely,*** ***
Mrs*** *** came into our Salem, ORlocation with a doctors RX on 03/27/for Compression StockingsWe do bill insurances...however she was told verbally and in writing that her particular insurance only covered a portion of the compression socks that she received She took a
premium product that costs more than what her insurance coversWhen choosing a premium product the cost difference between what the retail rate and insurance coverage is an upgrade This was explained in writing that she signed and dated in the Upgrade Understanding form that is attachedThis was also written on her receipt of proof of purchase...this is also attachedInsurance covered $(attached) for pair/unitsThe retail for the premium product she chose is $per pair = $for pairHer copay was $18....We only charged her $(clearly written on receipt that is attached)We actually didn't collect enough in upgrades or copay'sShe should have been charged more to cover the $retail cost. Mrs*** called our store on 06/16/15...upset ...thinking she was due a refundShe talked with my *** *** in turn contacted me and felt bad that Mrs*** was upsetI okayed a $refund back to Mrs***...not because it was owed...but because we wanted to make her happyShe was mailed this refund check on 06/17/I'm not sure why Mrs*** is upset...we are a small woman owned business in which we work very hard everyday to help peopleI'm not finding anything in the papers she signed to show otherwiseAlthough I would like Mrs*** to be happy with our services...we are not a non-profit....and we can not give free product outAfter giving her the refund check in good faith...we were paid in total $210....a $lossI'm not sure where the dispute is here? No further refund will be given.Thank You.Sincerely,*** ***CEO/OwnerSaffron's Specialized Medical
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***