As you say, There is sides to every complaint and these are and very untrue accusations towards our business.On or around Nov 2014 We(Professional Finish Inc.) were contracted from (Pacific Preservation) to complete a rehab project with Miscellaneous
items.Right from the start of the project we had issues from where there inspector had overlooked several items that we were not contracted to repair but needed attention.At that point we took pictures of all missed items and summited them for approval to be added to our original scope of work and proceeded to move forward with work. It took over a month to get anything approved and I was dealing with different associates from (Pacific Preservation) witch was very frustrating. It seemed as if we talked to someone different every time we was on the phoneWhile we was performing work on the property we got an email from (Pacific Preservation) wanting all floor measurements for all the new floor coverings so they could order the materialIt is in our signed contract that (Pacific Preservation) is responsible for all floor covering materials Carpet, Pad, Vinyl etc. We provided (Pacific Preservation) wit all necessary measurements and continued with work as we still was dealing with numerous people we then got an email stating that (Pacific Preservation) was not buying materials for floor coverings that it was a TYPO!!! In the contract and if we wasn't willing to purchase materials then they was going to bring a 3rd party in to do all floor covering and remove it from our signed contractWe are under a signed contract that states that we (Professional Finish Inc.) are to perform and install all floor coverings and that them (Pacific Preservation) will provide ALL MATERIALSThen they say its a typo in the contract?? and they are going to remove it from our scope of work and let another contractor perform the work. At that point we stopped all work due to (Pacific Preservation) Breaching the contractThere were several red flags that popped up during this whole process and they just keep making excuses as why we were the ones who broke the terms when its very obvious who breached the contract.Thanks,Robert G***Owner
Hello, This is the 2nd time I have replied to this complaint. I have all necessary paper work showing that this company is in breach of contract and as far as the job being delayed that would reflect on their inspector and office personal not doing there job right because they dragged their feet on telling us they wasn't buying the flooring materials. If you go to Line 1 paragraph 1 on the contract it states that (Pacific Preservation) is responsible for all floor covering. We waited a month for approvals on work that should have never been missed by their inspector and it also took over a month for them to get utilities turned on. Not only have I got a lot of time and money in the work we performed on this project and funds lost on materials that had to be returned I also have a lot of time involved in all these false accusations and taking time out to answer to them. Pacific Preservation s just trying to put all there troubles on somebody else like me which I will not accept. I run a very strict and professional business we would have never just stopped work on a $30,000.00 rehab unless there was major problems and that's why we stopped all work on this particular project. This company is very un-professional and they run these projects backwards and then blame the contractors for their mistakes or delay I will not keep letting them harass me. At this point its very childless that they keep going through the Revdex.com to address this problem. I will keep replying as long as they keep complaining. Thanks,Robert G[redacted]Owner
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The length of time for the overlooked items to be approved is due to us needing approval from our client before moving forward with the items that deteriorated between when the property was bid and when we were issued an approval. Change orders should be normal for a professional in a construction business. The number of associates to speak with should be irrelevant. A company that handles a large volume of work has employees that handle different aspects of work, it would be unreasonable to expect to only interact with one employee in a company that handles orders on a national level. One of the individuals he is referring to did contact Robert for flooring measurements, because we needed to know the measurements if Robert wanted us to provide the flooring. I sent Robert an email explaining that his work order had an approval amount calculated for a purchase and installation, and the work order (that he signed) said on the carpet line item and vinyl line item "Includes all Labor AND MATERIALS". If he wanted to purchase the flooring, I told him we had calculated for that and he had that option, or we could purchase it as a convenience and deduct the flooring cost from his purchase and installation approval. There was no typo in the contract and nobody at Pacific Preservation suggested there was. I did tell him on the phone that we did not remove the line that stated that we would purchase the flooring (an oversight that I admitted to him that I believed could be handled in a professional matter). So while the contract said we would provide flooring, it also said we would not. We caught the contradiction while he was working and brought it to his attention, trying in good faith to correct it. He responded by trying to hold the work hostage by only agreeing to continue if we added terms he wanted to a new contract. We suggested removing the flooring lines entirely since he didn't want to pay for materials, and didn't want us to pay for the materials, but he refused to do anything unless he received a new contract with his terms. This is a violation of his Vendor Service Level Agreement, a contract he signed, stating that in a disagreement regarding payment terms, the vendor is not allowed to stop or delay work.
Regards,
[redacted]
As you say, There is sides to every complaint and these are and very untrue accusations towards our business.On or around Nov 2014 We(Professional Finish Inc.) were contracted from (Pacific Preservation) to complete a rehab project with Miscellaneous
items.Right from the start of the project we had issues from where there inspector had overlooked several items that we were not contracted to repair but needed attention.At that point we took pictures of all missed items and summited them for approval to be added to our original scope of work and proceeded to move forward with work. It took over a month to get anything approved and I was dealing with different associates from (Pacific Preservation) witch was very frustrating. It seemed as if we talked to someone different every time we was on the phoneWhile we was performing work on the property we got an email from (Pacific Preservation) wanting all floor measurements for all the new floor coverings so they could order the materialIt is in our signed contract that (Pacific Preservation) is responsible for all floor covering materials Carpet, Pad, Vinyl etc. We provided (Pacific Preservation) wit all necessary measurements and continued with work as we still was dealing with numerous people we then got an email stating that (Pacific Preservation) was not buying materials for floor coverings that it was a TYPO!!! In the contract and if we wasn't willing to purchase materials then they was going to bring a 3rd party in to do all floor covering and remove it from our signed contractWe are under a signed contract that states that we (Professional Finish Inc.) are to perform and install all floor coverings and that them (Pacific Preservation) will provide ALL MATERIALSThen they say its a typo in the contract?? and they are going to remove it from our scope of work and let another contractor perform the work. At that point we stopped all work due to (Pacific Preservation) Breaching the contractThere were several red flags that popped up during this whole process and they just keep making excuses as why we were the ones who broke the terms when its very obvious who breached the contract.Thanks,Robert G***Owner
Hello, This is the 2nd time I have replied to this complaint. I have all necessary paper work showing that this company is in breach of contract and as far as the job being delayed that would reflect on their inspector and office personal not doing there job right because they dragged their feet on telling us they wasn't buying the flooring materials. If you go to Line 1 paragraph 1 on the contract it states that (Pacific Preservation) is responsible for all floor covering. We waited a month for approvals on work that should have never been missed by their inspector and it also took over a month for them to get utilities turned on. Not only have I got a lot of time and money in the work we performed on this project and funds lost on materials that had to be returned I also have a lot of time involved in all these false accusations and taking time out to answer to them. Pacific Preservation s just trying to put all there troubles on somebody else like me which I will not accept. I run a very strict and professional business we would have never just stopped work on a $30,000.00 rehab unless there was major problems and that's why we stopped all work on this particular project. This company is very un-professional and they run these projects backwards and then blame the contractors for their mistakes or delay I will not keep letting them harass me. At this point its very childless that they keep going through the Revdex.com to address this problem. I will keep replying as long as they keep complaining. Thanks,Robert G[redacted]Owner
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The length of time for the overlooked items to be approved is due to us needing approval from our client before moving forward with the items that deteriorated between when the property was bid and when we were issued an approval. Change orders should be normal for a professional in a construction business. The number of associates to speak with should be irrelevant. A company that handles a large volume of work has employees that handle different aspects of work, it would be unreasonable to expect to only interact with one employee in a company that handles orders on a national level. One of the individuals he is referring to did contact Robert for flooring measurements, because we needed to know the measurements if Robert wanted us to provide the flooring. I sent Robert an email explaining that his work order had an approval amount calculated for a purchase and installation, and the work order (that he signed) said on the carpet line item and vinyl line item "Includes all Labor AND MATERIALS". If he wanted to purchase the flooring, I told him we had calculated for that and he had that option, or we could purchase it as a convenience and deduct the flooring cost from his purchase and installation approval. There was no typo in the contract and nobody at Pacific Preservation suggested there was. I did tell him on the phone that we did not remove the line that stated that we would purchase the flooring (an oversight that I admitted to him that I believed could be handled in a professional matter). So while the contract said we would provide flooring, it also said we would not. We caught the contradiction while he was working and brought it to his attention, trying in good faith to correct it. He responded by trying to hold the work hostage by only agreeing to continue if we added terms he wanted to a new contract. We suggested removing the flooring lines entirely since he didn't want to pay for materials, and didn't want us to pay for the materials, but he refused to do anything unless he received a new contract with his terms. This is a violation of his Vendor Service Level Agreement, a contract he signed, stating that in a disagreement regarding payment terms, the vendor is not allowed to stop or delay work.
Regards,
[redacted]