Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The length of time for the overlooked items to be approved is due to us needing approval from our client before moving forward with the items that deteriorated between when the property was bid and when we were issued an approvalChange orders should be for a professional in a construction businessThe number of associates to speak with should be irrelevantA company that handles a large volume of work has employees that handle different aspects of work, it would be unreasonable to expect to only interact with one employee in a company that handles orders on a national levelOne of the individuals he is referring to did contact Robert for flooring measurements, because we needed to know the measurements if Robert wanted us to provide the flooringI sent Robert an email explaining that his work order had an approval amount calculated for a purchase and installation, and the work order (that he signed) said on the carpet line item and vinyl line item "Includes all Labor AND MATERIALS"If he wanted to purchase the flooring, I told him we had calculated for that and he had that option, or we could purchase it as a convenience and deduct the flooring cost from his purchase and installation approvalThere was no typo in the contract and nobody at Pacific Preservation suggested there wasI did tell him on the phone that we did not remove the line that stated that we would purchase the flooring (an oversight that I admitted to him that I believed could be handled in a professional matter)So while the contract said we would provide flooring, it also said we would notWe caught the contradiction while he was working and brought it to his attention, trying in good faith to correct itHe responded by trying to hold the work hostage by only agreeing to continue if we added terms he wanted to a new contractWe suggested removing the flooring lines entirely since he didn't want to pay for materials, and didn't want us to pay for the materials, but he refused to do anything unless he received a new contract with his termsThis is a violation of his Vendor Service Level Agreement, a contract he signed, stating that in a disagreement regarding payment terms, the vendor is not allowed to stop or delay work Regards, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.The length of time for the overlooked items to be approved is due to us needing approval from our client before moving forward with the items that deteriorated between when the property was bid and when we were issued an approvalChange orders should be for a professional in a construction businessThe number of associates to speak with should be irrelevantA company that handles a large volume of work has employees that handle different aspects of work, it would be unreasonable to expect to only interact with one employee in a company that handles orders on a national levelOne of the individuals he is referring to did contact Robert for flooring measurements, because we needed to know the measurements if Robert wanted us to provide the flooringI sent Robert an email explaining that his work order had an approval amount calculated for a purchase and installation, and the work order (that he signed) said on the carpet line item and vinyl line item "Includes all Labor AND MATERIALS"If he wanted to purchase the flooring, I told him we had calculated for that and he had that option, or we could purchase it as a convenience and deduct the flooring cost from his purchase and installation approvalThere was no typo in the contract and nobody at Pacific Preservation suggested there wasI did tell him on the phone that we did not remove the line that stated that we would purchase the flooring (an oversight that I admitted to him that I believed could be handled in a professional matter)So while the contract said we would provide flooring, it also said we would notWe caught the contradiction while he was working and brought it to his attention, trying in good faith to correct itHe responded by trying to hold the work hostage by only agreeing to continue if we added terms he wanted to a new contractWe suggested removing the flooring lines entirely since he didn't want to pay for materials, and didn't want us to pay for the materials, but he refused to do anything unless he received a new contract with his termsThis is a violation of his Vendor Service Level Agreement, a contract he signed, stating that in a disagreement regarding payment terms, the vendor is not allowed to stop or delay work Regards, [redacted] ***