Sage Home Solutions

I am very happy with sage have used for about yeas..very easy ti schedule and always on time always friendly and polite and if I need a revisit they come right back ....would give them stars and recommend this company

Sage pest control has fraudulently use my personal information without my permission on their contract and billed me for services not rendered.Sage pest control has fraudulently billed me for $214.00 for services not rendered. On their contract, they have my name and other information without my signature. The statement that they have, there is someone else signature not mine nor my name.Sage pest control left a leaflet on my door stating that I owe them $101.48 past due. I never signed a contract with them.Desired SettlementI want Sage pest control to remove the derogatory or delinquent account from my credit report.Business Response It did come to our attention when [redacted] recently called in to discuss her account that the signature on her customer agreement did not match her name. We are unsure how this would have happened and apologize for the mistake in our paper work. We do have a call from [redacted] confirming the service that was rendered on 7/30/15. However since we do have a customer agreement that does not match with her name, we have cancelled her balance. We hope that this resolution is satisfactory to [redacted] and hope if she has any further questions or concerns that she will let us know.

Sage (Raleigh) failed to meet service obligations/breach of contract, no attempt to discuss or satisfy the problem, and billed $200 after complaint.We were sold an annual contract, which was delivered by email many weeks after signing. The contract specified delivery in certain months, but the service people continually cancelled or failed to show up for scheduled appointments, violating the contract. The contract also stipulated unlimited returns if we continued to find pests (service guarantee), and we reported these issues with no response or no-shows. When the provider doesn't show up and weeks go by, we have damages resulting from the pests. We called about the complaint first and received no response. Then we sent a letter documenting our complaint and asking to cancel the contract after the 3rd service delivery issue and no responses to our complaints reported to their phone line, and they didn't respond but sent a bill for the remainder of the year. They have yet to offer remedy, explanation or apology for their failure to meet their contractual obligations. So our complaint is failure to meet service obligations/breach of contract, no attempt to discuss or satisfy the problem, and inappropriate charges following a letter of complaint, documenting the issues.Desired SettlementCancellation of contract with no additional charges is preferred. We have paid for the 3 months (2 actually delivered).Business Response We appreciate the customers for taking the time to bring this to our attention. In our effort to provide great service we want make sure that our customer's problems are addressed properly. As we have checked in Mr. and Mrs. [redacted] account we would like to present what information we have. We offer our customers access to free re-services in between their regular services if an issue arises that needs to be addressed before their next regular service takes place. We only have record of one such re-service being scheduled, which was cancelled before the service took place. We have checked our phone records to see if indeed the customers called. We were unable to find a record of missed phone calls from the number we have on record. We have no records of any emails other than our attempt to contact the customers the day before the complaint was filed to discuss their account and help resolve their issues. The bill that the customer received included the amount for the regular service rendered on 7/31/2015 and the fee that is incurred if the Service Agreement is cancelled before the number of services agreed upon are not completed. We have tried to contact them to discuss their account and we want to help them take care of their situation. We will be contacting the customer to see what we can do to resolve their concerns. We appreciate them as customers and hope to provide the service they are would like. Consumer Response We have email records of several attempts to contact Sage Pest Control without response. We also wrote a letter. They are leaving information out of their response. For example, they say that they no records of MISSED calls, but did not address the three times we called about the bill and actually spoke to a service representative - the result of which is the call to us which they mention in their response. They are also not addressing the cancellations of service on their part. There were three separate occasions where service was scheduled, and cancelled at or AFTER they were supposed to come. I appreciate their note and would like them to contact us. I also asked for a WRITTEN, [redacted] mailed copy of the contract, which we have not received. We will not pay a cancellation fee for services not rendered, and again, we PAID for the 2 services that were.Final Business Response Looking further into this situation, we again would like to provide you with the information that we have, and hope resolve the issue, or where a miscommunication may have taken place. The Initial service took place in May, this service was paid for. The second service, or first Regular service, took place in July, and this was also paid for. We do see that the July service was rescheduled. We have no indication as to why the original scheduled date for July 2nd was not completed. We do apologize and wish we had information from our technician regarding his inability to complete the service that day. After the service was reschedule our technician did run into difficulties and was unable to perform the service on 7/22. He did call the customers that day to let them know. Sometimes we must reschedule a scheduled service because of unforeseen issues that present themselves. We hope for understanding about the events that we were unable to fix. The service was completed on 7/31. On 9/30 we were contacted by the [redacted] to schedule a re-service for October 3. Due to the severe rain and weather conditions our technicians were unable to perform many of the scheduled services that day. Because our office is closed on the weekend one of our Customer Service Representatives called the customer on Monday October 5 to reschedule the service. In the phone call on 10/5, our representative was told to cancel the account and send the bill. This is where we think there was a miscommunication. At this time, the [redacted] had a past due balance, however upon cancelling a service agreement another fee is added to the account. With the direction to cancel the account and send a bill, our representative cancelled the account, which adds the $110, and sent the statement. The new balance probably came as a shock and confusion to the [redacted]. If the number of services in the agreement are not able to be performed, the discount from the Initial service becomes due. That is where the $110 fee came from. We understand the frustration and confusion about this situation, but we hope this information is of value. We require the cancellation fee because we did not complete the agreement. We understand that there were multiple rescheduled appointments, but we never cancelled a service without authorization. The only cancelled service was the re-service. We would be happy to restore this account, remove the $110 charge, and continue to service the [redacted]. Most services do not need to be rescheduled, and this is not a common problem. We apologize that this happened multiple times in your case, and that there was not a way that you could have been informed sooner. We will be reaching out to the customer to determine their wishes in regards to the account.

Buisness has fraudulently created service contracts trying to deceive customers out of money for services and agreements they did not agree to.Sage has tried to mstrong arm me into paying for service charges that was never agreed to. They have presented me with a service agreement that does not contain my signature, correct address, and has a date I was out of town. I specifically refused to sign a service agreement when sage salesman was offering services. Along with terrible service with multiple complaints, multiple calls for repeat service calls to come back out to service correctly now sage believes they can make customer pay for services not rendered.Desired SettlementI would like to be refunded for all of my payments for services that were never completed correctly. All treatments were no where near satisfactory or what was promised, and certainly not as described.Business Response We appreciate [redacted] bringing this to our attention and after looking into the account we have realized that the address on the customer agreement was wrong. We deeply apologize for this error on our part, and have reached out to the customer to resolve this matter to the customers satisfaction.

There has been a lack of response to my telling them I was not happy with their service and wanted it stopped. It felt like a run around.I have had at least 4 communications with the company in the last 4 months. I am still getting bills even thought in Jan 2016 I spoke with the manager and said I wanted the service STOPPED. They had already tried in the previous months to make me happy by supposedly sending a service provider out to deal with the spiders that were still an issue. I just wanted the service STOPPED and they continue to bill me. I told them I wanted out and they said there would be a cancellation fee. I told them with all the communication I had been having with them, there should be NO cancellation fee. I had never been happy with the service. I would NEVER recommend this company and in fact people should run away. their business practices are abhorrent.Desired SettlementI want them to take the fee of $112.65 off my bill and I want an apology for not granting me the cancellation when I initially asked months ago.Business Response We reached out to [redacted] and have been able to resolve this matter to the customer's satisfaction. We appreciate the opportunity to address this issue and if there is anything else that we can do, we hope that [redacted] will let us know. Consumer Response The company called me today and I feel happy with their response and explanation. I just wished it had happened sooner and with out my having to call them 4 times.

False advertising of products/services and consumer satisfaction. The salesman that came to my home and told absolute lies about their products and services. He also said if the products did not work for my home I would be able to void the contract and not have to pay the $110.00 cancelation fee. After they performed 2 regular treatments at $99/treatment and 2 re-service appointments I still have voles, ants, flees, wasp, yellow jackets, and etc. When they called to reschedule the 3rd regular treatment I explained that their product wasn't working and they said they would perform another re-service but I would have to pay extra. At this point I asked to cancel any future treatments and my contract because their product was not working and I should not have to pay for a defective product. They canceled my account but now I continue to receive notices of past due amounts for the cancellation fee. I have called them multiple times to resolve the issue but their only option is for me to either re-instate my account (continue paying for regular service treatments) or pay the cancellation fee. The company is selling a product that doesn't perform even remotely close to what the sales representative told me and expects me to pay for a defective product. If their product/services worked as advertised, I would be more than happy to uphold my end of the agreement and pay what is owed. However, in terms of the contract/agreement they have not upheld their responsibilities; therefore the contract and cancellation fee should be voided!Desired SettlementVoid my contract and remove/eliminate any cancellation fee.Business Response We appreciate [redacted] bringing this to our attention and would like to do everything we can to rectify any problems or miscommunication.According to our records we performed the Initial Service on 8/31/15, and the first Regular (quarterly Service) on 10/6/15. During the appointment in October we performed a Yard Broadcast Treatment that targets fleas and ticks. Because the Sales Representative did not mention the extra charge of $29 for this treatment, we did it for free. This is the only time we performed the Broadcast Treatment.We understand that it is frustrating when customers do not see desired results which is why we as a company want to do everything we can for [redacted]. We are confident that our products can take care of and manage the problems that concern [redacted], however these results will come when we perform the services on a certain schedule, and when we perform additional Re-services. According to our records, only two services were performed, the Initial and the Regular. For severe insect problems, more services are usually needed to bring desired results. We would be happy and more than willing to provide [redacted] with 2 or 3 services that take place every 2-3 weeks to address his pest problems. We are also willing to perform as many Broadcast Treatments that are needed to treat for fleas, and we will not charge [redacted] for these special treatments. We would like to reinstate [redacted]'s account, perform a free Re-service, and then about two weeks later start with the quarterly services again. At any point between the quarterly visits, [redacted] can request free Re-services. We will do everything we can to provide a satisfactory service for [redacted]. We hope that he is willing to let us perform future treatments as we are confident that with the proper service schedule, and any additional Re-services, our products will prove beneficial for [redacted]. We also recommend that if there are any pets on the property he would need to have them treated for fleas and ticks as well to ensure the best possible results.We are unable to waive any fees unless we are able to do everything we can as a company, if the problems persist after three services, including one of those services being completed by a technician manager then we can waive the associated fees.

I am very happy with sage have used for about 2 yeas..very easy ti schedule and always on time always friendly and polite ... and if I need a revisit they come right back ....would give them 20 stars and recommend this company

Great work and customer service

We've been a customer of Sage's for about 2 years now. Can't say enough good things about the company. Every service tech has been nothing but professional. Great service all around!