There must be a delay in Revdex.com getting info to us We talked with Mr [redacted] today and are getting a final on Thursday of this week and putting in a couple of umbrella sleeves for him Thanks
I am rejecting this response because: We still have yet to hear from the companyI called again on Thursday, 8/31/with [redacted] ***, the owner, and still no response or call call back
We are aware of what [redacted] is detailing We have been out to look at it before I believe everything is covered under his contract [redacted] had told us that he wanted to stain all the concrete all one color That being said, we will send our someone to look at the issues again next week Thanks
Our contract states that we are not responsible for any damage caused by others The fence of the [redacted] is blowing over is not our responsibility I did tell them that if they could get another door I would hang it for them as they had no idea how to do it Our company has had many representatives contact them about their water chemistry and we have sent guys out at NO COST to them Our chemistry has been dead on for the last year as you can see from the attached route cards If not their pool would be green We went out when the [redacted] complained about "spots" in their pool We found a screw in their pool that was moving around and leaving rust spots on their pool We can't control if they put stuff in their pool that will rust stain their pool [redacted] were on pool service with us for over a year and have just now cancelled And that is fine [redacted] ***Sage Pools [redacted]
Customer paid for upgraded panel to control solar and plumbing spacing for solar to hook into We moved entire equipment to side of house, from backyard corner at no extra cost They are ready for solar We will contact customer to explain the same Thanks
I am rejecting this response because: [redacted] states he spoke to his employees [redacted] and [redacted] regarding the Black Algae and they are not recalling the situation correctlyThe situation was brought to both [redacted] and [redacted] 's attention back on October 31, We started with a few dots on the bottom of our pool and [redacted] came out November 15, 2016, diagnosing the spots as Black AlgaeThis was confirmed when we came home to a bottle of Black Algaside killer by our pool equipment, which had been added by [redacted] on December 2, I (***) spoke with [redacted] on December 17, expressing concern that the black dots were growing [redacted] instructed [redacted] to dump the remaining Black Algaside into the poolAs of December 27th, there were black dots on the bottom of the poolIt was not until another visit from [redacted] after two months that the screw was foundMy complaint and concern is that if the dots had been diagnosed correctly in the first place, we would only have three and the situation could have been solved quicklyDue to a misdiagnoses and nothing being done during our weekly service visits, the problem is much worseI am still requesting that our monthly service be returned due to our pool being neglected I am also rejecting the response due to contract item that [redacted] stated..."Contractor will take reasonable precautions to avoid unnecessary damage." Not securing a fence and just laying it against the posts is not reasonable precautionsDue to poor workmanship and not paying attention to the necessary precautions, the fence blew over and damaged propertyWhen brought to ***'s attention he stated he would take care of it and still has notHe recognized in that moment that his contractors could have been more responsible with securing the fence and now he is trying to back track[redacted]
We are well aware of [redacted] issue We did correct a crack area in her pool and patched that area of Plaster In our contract it stipulates that if we need to do a repair and patch there is no guarantee that colors can match We have not collected [redacted] final payment However, I told her directly that we would send out our plaster crew to look at it again and re-plaster the entire pool That was in December WE have not plastered any pools since November due to the rains Especially a full pool that needs to be drained and could have a "pop" issue without water weight I will send the crew by next week to look at it again and when the weather allows, we will re-plaster her pool at no additional cost This is over and above what is stated in her contract If you need a copy of contract or just that section we are happy to go over it with you and/or send it to you Thank you
We will contact homeowner to set up a meeting to address concerns
There must be a delay in Revdex.com getting info to us We talked with Mr [redacted] today and are getting a final on Thursday of this week and putting in a couple of umbrella sleeves for him Thanks
I am rejecting this response because: We still have yet to hear from the companyI called again on Thursday, 8/31/with [redacted] ***, the owner, and still no response or call call back
We are aware of what [redacted] is detailing We have been out to look at it before I believe everything is covered under his contract [redacted] had told us that he wanted to stain all the concrete all one color That being said, we will send our someone to look at the issues again next week Thanks
Our contract states that we are not responsible for any damage caused by others The fence of the [redacted] is blowing over is not our responsibility I did tell them that if they could get another door I would hang it for them as they had no idea how to do it Our company has had many representatives contact them about their water chemistry and we have sent guys out at NO COST to them Our chemistry has been dead on for the last year as you can see from the attached route cards If not their pool would be green We went out when the [redacted] complained about "spots" in their pool We found a screw in their pool that was moving around and leaving rust spots on their pool We can't control if they put stuff in their pool that will rust stain their pool [redacted] were on pool service with us for over a year and have just now cancelled And that is fine [redacted] ***Sage Pools [redacted]
We are at the homeowners house today actually We are fixing his concerns Thank you
Customer paid for upgraded panel to control solar and plumbing spacing for solar to hook into We moved entire equipment to side of house, from backyard corner at no extra cost They are ready for solar We will contact customer to explain the same Thanks
I am rejecting this response because: [redacted] states he spoke to his employees [redacted] and [redacted] regarding the Black Algae and they are not recalling the situation correctlyThe situation was brought to both [redacted] and [redacted] 's attention back on October 31, We started with a few dots on the bottom of our pool and [redacted] came out November 15, 2016, diagnosing the spots as Black AlgaeThis was confirmed when we came home to a bottle of Black Algaside killer by our pool equipment, which had been added by [redacted] on December 2, I (***) spoke with [redacted] on December 17, expressing concern that the black dots were growing [redacted] instructed [redacted] to dump the remaining Black Algaside into the poolAs of December 27th, there were black dots on the bottom of the poolIt was not until another visit from [redacted] after two months that the screw was foundMy complaint and concern is that if the dots had been diagnosed correctly in the first place, we would only have three and the situation could have been solved quicklyDue to a misdiagnoses and nothing being done during our weekly service visits, the problem is much worseI am still requesting that our monthly service be returned due to our pool being neglected I am also rejecting the response due to contract item that [redacted] stated..."Contractor will take reasonable precautions to avoid unnecessary damage." Not securing a fence and just laying it against the posts is not reasonable precautionsDue to poor workmanship and not paying attention to the necessary precautions, the fence blew over and damaged propertyWhen brought to ***'s attention he stated he would take care of it and still has notHe recognized in that moment that his contractors could have been more responsible with securing the fence and now he is trying to back track[redacted]
We are well aware of [redacted] issue We did correct a crack area in her pool and patched that area of Plaster In our contract it stipulates that if we need to do a repair and patch there is no guarantee that colors can match We have not collected [redacted] final payment However, I told her directly that we would send out our plaster crew to look at it again and re-plaster the entire pool That was in December WE have not plastered any pools since November due to the rains Especially a full pool that needs to be drained and could have a "pop" issue without water weight I will send the crew by next week to look at it again and when the weather allows, we will re-plaster her pool at no additional cost This is over and above what is stated in her contract If you need a copy of contract or just that section we are happy to go over it with you and/or send it to you Thank you
I am rejecting this response because:All retaining wall approvals were done by May 2017. Your excuse is invalid.
We have sent lien releases and finished project We will contact customer to see what else he is talking about