Initial Business Response /* (1000, 13, 2016/03/15) */
Hi ***,
Sorry I didn't get the other onesI'm not sure how I missed them
Brian and I just couldn't see eye to eyeHe wants "SEO" but doesn't want to do what I suggest for SEO
I was going to recommend another personBut then
things started to get inflamed on Facebook Messenger
If you have any recommendations as to how I can make Brian feel better I'm very happy to help
Sage
Initial Consumer Rebuttal /* (3000, 15, 2016/03/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi,
In response to Sage's comments, I never intentionally ignored anything he wanted to do regarding Eljay SEO, including the redesign of the siteAfter all, I was paying him for his advice/expertiseIgnoring it would be stupid and counterproductive
Also, the FB conversation went exactly as I said in my initial complaintThere was no "inflammation." I was not rude to Sage nor did I make any inappropriate comments to himThat's not my style
The truth is this: we did something (not sure what) to rub him wrongIf he can't be honest and tell us what/why then we'll never know and that's not our problemIf he doesn't want a particular client, that's his prerogativeOur problem is the way he handled it without giving us proper noticeIt was deceitful and unfair
I've thought about this a bit and because of this I'm going to request a 50% refund on the services he renderedThat seems fair to meI paid what I paid with the expectation of a continuing relationship and help, and I'm not completely sure he used all the time I paid him for anyway, as he said something about having "money in the pot" still right before the redesign of the site, which was handled by someone else
In the future, I hope he can give clients he no longer whats to work with a decent amount of notice and at least give them a real explanationDropping people like they're hot without reason is not only a bad way to run a business, it's also bad for relationshipsI run several businesses and when I decide that I no longer want to work with someone I usually tell them why and give notice
Final Business Response /* (4000, 21, 2016/03/31) */
I'll send a paypal payment to you for $
Thanks!
Sage
Final Consumer Response /* (2000, 23, 2016/04/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you
Initial Business Response /* (1000, 13, 2016/03/15) */
Hi ***,
Sorry I didn't get the other onesI'm not sure how I missed them
Brian and I just couldn't see eye to eyeHe wants "SEO" but doesn't want to do what I suggest for SEO
I was going to recommend another personBut then
things started to get inflamed on Facebook Messenger
If you have any recommendations as to how I can make Brian feel better I'm very happy to help
Sage
Initial Consumer Rebuttal /* (3000, 15, 2016/03/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Hi,
In response to Sage's comments, I never intentionally ignored anything he wanted to do regarding Eljay SEO, including the redesign of the siteAfter all, I was paying him for his advice/expertiseIgnoring it would be stupid and counterproductive
Also, the FB conversation went exactly as I said in my initial complaintThere was no "inflammation." I was not rude to Sage nor did I make any inappropriate comments to himThat's not my style
The truth is this: we did something (not sure what) to rub him wrongIf he can't be honest and tell us what/why then we'll never know and that's not our problemIf he doesn't want a particular client, that's his prerogativeOur problem is the way he handled it without giving us proper noticeIt was deceitful and unfair
I've thought about this a bit and because of this I'm going to request a 50% refund on the services he renderedThat seems fair to meI paid what I paid with the expectation of a continuing relationship and help, and I'm not completely sure he used all the time I paid him for anyway, as he said something about having "money in the pot" still right before the redesign of the site, which was handled by someone else
In the future, I hope he can give clients he no longer whats to work with a decent amount of notice and at least give them a real explanationDropping people like they're hot without reason is not only a bad way to run a business, it's also bad for relationshipsI run several businesses and when I decide that I no longer want to work with someone I usually tell them why and give notice
Final Business Response /* (4000, 21, 2016/03/31) */
I'll send a paypal payment to you for $
Thanks!
Sage
Final Consumer Response /* (2000, 23, 2016/04/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you