Sage Software

I bought the product sage 50 on December 18, 2018. The product was not compatible with my MAC. The following Monday. I made a request for a refund. The lady emailed me a from to fill out for my refund. Several weeks went by and I called again. The gentleman I spoke with stated that I needed to fill out another refund request form because they had not received my 1st form. He said it would take 7-10 days for the refund to show in my bank account. After 10 days I called again. The gentleman stated that their refund policy had changed and that now it would take 14-21 days for my refund. I called today January 29th 2019 and the gentleman asked me to resubmit a copy of my receipt so that he could 'have more eyes? look at it. I stated that I bet this happens to several people trying to get refunds, that this can not only be me. Sure enough I have found hundreds of complaints about the same thing happening to me. Is this legal? Can companies honestly just steal peoples money like this?
Product_Or_Service: Sage 50
Account_Number: XXXXXXXXXX

This company is horrible and it has continually harassed me with emails, mail and phone calls for years, regardless of the numerous times I have requested that they stop and remove me from their lists. I am so glad found a different company for my software needs.

I was autocharged $807.45 for a product I do not want. When I called to inform it was very difficult to reach someone and they would not put me through to billing. They routed me through sales. When I did receive a contact name for my 'manager' I left numerous messages that were not returned. Front end people told me it could not be reversed.
Product_Or_Service: Sage 50CA premium with support
Order_Number: ***
Account_Number:

I was auto renewed in May 18 2018 for a product I did not require. My company has been closed since March 2017 and I no longer require this software.

I have been trying to contact someone since June 24th when I noticed the visa charge.

I am trying to get a refund for this product that I never used or had access to. I need to have this $800 charge reversed, simply for the fact the key was never opened or activated.
Product_Or_Service: Sage 50

I have had to deal with nothing short of a nightmare dealing with Sage. I signed up for the program for my small business in February. We discovered they were double billing us so I contacted them in April. I spoke with *** from their sales team and asked to be refunded for the second billing. He emailed me and asked for me to send proof of the double billing. I did this and heard nothing back.

The next month we were double billed again, I called and was redirected. Each time they would place me on hold I would get hung up on. I'd send emails, no replies. Every month we would be double billed, every month I would call to try and make it stop and I would be given the run around.

On July 25th (yes that's right 4 months later) I spent an entire day being placed on hold, hung up on, messaging the Facebook account ANYTHING I could think of to speak with someone. I was disconnected 12 times in one day. I finally spoke with someone who said I had two accounts, but they couldn't terminate them without management permission. I asked for written confirmation that they were terminated and for my refund. It never came.

This month we were charged AGAIN. I copied every email I had ever been given by sage and said that I would escalate the situation to social media and the Revdex.comx. I did hear back from them (shocking) and they said they terminated my licenses and would process the refund.

A week later: nothing. I call to check, they haven't done the refunds yet but would let me know when they did. Another week: nothing. No correspondence, no refund, nothing.

Sage, this has been the absolute worst customer service experience I have ever had. I would never recommend your company to anyone. You've stolen money from a small business, refused to help me, and wasted my time.
Product_Or_Service: Sage 50
Account_Number: I have two numbers a

I have a Pro Subscription with Sage Software that renews annually. When it auto renewed in January 2018, we were charged for a Premium renewal at a rate of $1004.65 included sales tax. Over $400 more than the Pro subscription. After numerous calls to resolve the issue, we did not receive any refund to the credit card so contacted the credit card company, Chase. Sage issued a charge back shortly thereafter. Sage is now disputing the chargeback on a charge that they erroneously made in the first place and were not authorized to charge.
Product_Or_Service: Sage 50 Annual Pro Subscriptio

We were looking for an accounting package and came across Sage50 and wanted to have a look at it without purchasing it.
In order to even view their software I had to give a Credit Card Number which I did in Dec 2017.
We looked at it and decided it was not suitable for us. We noticed that even though we never signed up for it - never registered as a customer actually using it - they began charging $35.35 every month from Dec to this month of June.
We don't want it, we do not use it as they know, and we need a refund for all payments and need all future charges to stop.

On October 10, 2017 I purchased Sage 50 First Step accounting package on behalf of the Port Kells Art Club, a non-profit charitable organization. After receiving the software a week later I determined it was inadequate for our purposes. Sage guarantees the satisfaction or money is refunded.
On October 18, 2017 I contacted Sage (***) by telephone and requested the refund. I sent a copy of my receipt and was told it would take several weeks before the refund was processed. A few days later I emailed Sage asking how to return the software. I received no reply.
On February 22 2018 I contacted Sage about the status of my refund. I spoke with Lily Song and sent her copies of my previous correspondence with *** as well as a copy of the receipt. She told me she would handle it.
On April 13 2018 I emailed Lily Song and asked what the status of my refund was. I received no reply.
On April 22, 2018 I spoke with Sage (Marie Ake) about the problem and forwarded her my previous correspondence with both *** and Lily Song as well as a copy of the receipt. She assured me she would phone me 3 days later with an answer. She did not phone.
I contacted Marie Ake the following day by email and she did respond by email. My request for a refund was refused and she would refer the matter to the VP. She asked me to be patient.
On May 13 2018 I asked Sage (Marie Ake) for a status update on my refund. I received no reply.
On May 23 2018 I again asked Sage (Marie Ake) for a status update on my refund. I again received no reply.
I have been patient long enough

Sage charged our company automatically and they supposedly sent out an email to confirm that this was happening. However, the email they had in their system was an old outdated email. Last year they sent us a receipt for the purchase of the program to our current email yet did not change their system to update the info for some reason. Now they have charged us almost $500 for something we have not used or downloaded or anything! When calling to get this refunded, they told me they can't do this because they sent out an email (to our old email) and that was it! I have explained many times to them that we have email correspondence on the new email account that was never sent anything regarding this upcoming charge. ***, a rep of Sage, on the phone told me that they call the companies before hand to confirm that this charge should go ahead. This however also never happened! I was sent to *** where he said he was unable to do anything and that someone would call me in 24-48 hrs to help me further with this issue. This never happened, and I have called *** numerous times since and have left messages, never able to get through to him, and not one return call at all. He seems to be the only person that is able to help me out for some reason. It has been 10 days since this correspondence started on April 17. I continue to be told different things that have only so far proved to be efforts to brush me off! It feels like Sage is stealing $500 from our company, a charity by the way, while refusing to handle this complaint. This is terrible customer service! I will say that ***, another rep of Sage, agreed with my complaint and wanted to do what she could to help. This was appreciated. Also, to let you know, I never have issues with other companies. I am not the type that causes problems where ever I go. This is the first time I have ever had to seek help in a variety of different ways.

I am looking for a refund to this charge and am looking for someone to deal with this in serious manner unlike what has been my experience with

I was charged $378.00 Canadian on March 24/18 for which I was given no opportunity to cancel. I have tried unsucessfullyrepeated times to get a refund
March 14/18 5:39 AM, received an email thanking me for my subscription with confirmation of the amount being $378.00. Phone number was given if I wanted to discuss. I emailed back immediately to have it cancelled not realizing that my MC was charged at 6:01AM. I again asked them to cancel it. I emailed yet again on March 26 and still as with the above have not received a response to date. In and around Apr2 I emailed them yet again as after 5 attempts their telephone system would not put me through to anyone. I then chatted with *** on their website who said she would pass it to her manager and I never heard back. On Apr 13 I chatted with *** on their website and he promised to escalate and would get back to me on the following Monday. I am stunned by the lack of communication and the cost. I had originally signed up in early 2017 for Sage Online at a cost of ~$180.00 and stopped using it because it was more than I needed. I also thought I had cancelled my subscription.

Only allow to cancel by phone, eventhough you sign up by email. When you call their number doesn't work

Sent letter for Auto Renewal of annual contract for service and Payroll solution services Tax formulas etc
Feb 15, 2017

Product did not auto renew as lead to believe. Called and was sent to sales to get the hard sell for changing to more expensive product not needed. Finally got them to set up customer care annual contract however they still did not reinstate the payroll solution access. Was given the run around for an entire day on the phone. Still waiting for resolution to pay.

Sage has you pay for customer support upfront with software yearly and extorts you to pay for more support because of windows updates corrupt files.
We have been a user of Sage Peachtree Accounting, Now SAGE 50, for over 25 years. Over the years, as Operating systems changed, we of course had to purchase the new version of the program to continue using it. Now Peachtree changes over $675 a year for the privilege to use it for 1 year this comes with 1 year unlimited customer support. I just bought my last package in October of 2017.

I was told yesterday by ***, "sage is not connecting with windows 10 properly because of compatibility issue, and because Microsoft did an update I have data errors. The only option you are presented with is "buy more support" 6 months- 499.99. If I do not pay they will not fix the problem. This is extortion form SAGE 50. He suggested I call again. I spent all of yesterday on hold and waiting for call backs wasting an entire day and still no help.

Today I called *** XXXXX said they have 13 people today they are helping with the problem. *** the *** Manager *** would not help me. Pay or no help is the theme. The only option you are presented with is "buy more support" 6 months- 499.99. If I do not pay they will not fix the problem.

Sage has unethical business, unfair business and is just not worth doing business with in the future. How is a small business supposed to stay in business when there accounting company are extortionists.

We have been a user of Sage Peachtree Accounting for over 22 years. Over the years, as Operating systems changed, we of course had to purchase the new version of the program to continue using it, no problem. We purchased Sage 50 in September 2015 as a "Traditional" (meaning you own it, no need for subscription or annual renewal) accounting Software package for our then new Server 2012 operating system, again, no problem.

Fast forward, we start the software on December 14, 2017 and receive a "License Expired" notice at the top of the page; you can look at your data but cannot add or change anything; you are basically "locked out" of your software. Long story short, after hours on the phone being told things like "Microsoft updated and now you need new version...." "we don't offer the Traditional package any longer...." "we don't communicate with your software so it's not us, it's the Microsoft update issue...." etc., etc., etc., the only option you are presented with is "buy the upgrade" which will be a subscription driven program from that point on. Price ranges from roughly $675.00 to 1,200.00. Asked to speak with Manager, had to leave messages for return call. After leaving three messages over two days, still no return call. So, I bite the bullet and buy a one user renewal for about $721.00 tax included. They then tell you all will be normal in about an hour or so on a Friday afternoon;apparently just enough time for them to leave for the weekend with no intentions of turning my software license back on in their server so that my software will authenticate when I launch it on my end; SO THEY DO TALK TO MY SOFTWARE every time I launch it! Two days later, still "locked out" and of course it's the weekend so no one to contact by phone or on line.

Conclusion, if I ever get my database freed up from being held as a "hostage", I am basically left with no choice int eh matter but to seek out another accounting software program to use. If that's not poor, unethical business practice, unfair business practice, I don't know what is.

What say ye Sage?

Double charge on my Credit Card for same product
On the 3rd of August 2017 I was contacted by sage to renew early for a 15% discount which I accepted and paid for. However, I was charged again for product on the 18th of October I have been trying to get the money refunded to my credit card plus the interest incurred and so far Douglas Jones the sage employee has not done enough to escalate this issue. Please help.

Thank You