Sagebrush Dry Goods

To Whom It May Concern,Ms Matson has been a longstanding and valued member of Massage EnvyPlease find attached, the cancellation request acknowledged by Ms Matson on 11/19/To summarize,- Ms Matson marked that we provided great customer service on the cancellation form- We doubled the cancellation period from days to days so that Ms Matson had ample opportunity to use her remaining services- Ms Matson never communicated her family medical issues at any point during the cancellation on the form or in conversations with our associate- Ms Matson was offered a freeze (per our notes) that would have kept the account frozen for up to six months, but this was declinedOur members satisfaction is a priority in our business and if Ms Matson had communicated her situation as it has now been represented in the complaint, I am absolutely confident our managers would have found a way to work through itGiven the information presented at the time of the cancellation, we processed the Ms Matson's request by going ab [redacted] and beyond our protocol.That been said, we stand behind our ethics and strive for exemplary customer service at every opportunity We would like to request that Ms Matson, come back and use her remaining hours of service which have been unexpired for an additional days (re-expire August 31st 2016)I hope that this is a favorable and fair outcome for Ms Matson and we welcome her back into Massage EnvyLife is stressful enough, and our objective is to help our members and guests, not hinder them Kind Regards,Mark L***Franchisee

To Whom It May Concern,Ms Matson has been a longstanding and valued member of Massage EnvyPlease find attached, the cancellation request acknowledged by Ms Matson on 11/19/To summarize,- Ms Matson marked that we provided great customer service on the cancellation form- We doubled the cancellation period from days to days so that Ms Matson had ample opportunity to use her remaining services- Ms Matson never communicated her family medical issues at any point during the cancellation on the form or in conversations with our associate- Ms Matson was offered a freeze (per our notes) that would have kept the account frozen for up to six months, but this was declinedOur members satisfaction is a priority in our business and if Ms Matson had communicated her situation as it has now been represented in the complaint, I am absolutely confident our managers would have found a way to work through itGiven the information presented at the time of the cancellation, we processed the Ms Matson's request by going ab [redacted] and beyond our protocol.That been said, we stand behind our ethics and strive for exemplary customer service at every opportunity? We would like to request that Ms Matson, come back and use her remaining hours of service which have been unexpired for an additional days (re-expire August 31st 2016)I hope that this is a favorable and fair outcome for Ms Matson and we welcome her back into Massage EnvyLife is stressful enough, and our objective is to help our members and guests, not hinder them.? ? Kind Regards,Mark L***Franchisee

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To Whom It May Concern,Ms Matson has been a longstanding and valued member of Massage EnvyPlease find attached, the cancellation request acknowledged by Ms Matson on 11/19/To summarize,- Ms Matson marked that we provided great customer service on the cancellation form- We doubled the
cancellation period from days to days so that Ms Matson had ample opportunity to use her remaining services- Ms Matson never communicated her family medical issues at any point during the cancellation on the form or in conversations with our associate- Ms Matson was offered a freeze (per our notes) that would have kept the account frozen for up to six months, but this was declinedOur members satisfaction is a priority in our business and if Ms Matson had communicated her situation as it has now been represented in the complaint, I am absolutely confident our managers would have found a way to work through itGiven the information presented at the time of the cancellation, we processed the Ms Matson's request by going ab*** and beyond our protocol.That been said, we stand behind our ethics and strive for exemplary customer service at every opportunity? We would like to request that Ms Matson, come back and use her remaining hours of service which have been unexpired for an additional days (re-expire August 31st 2016)I hope that this is a favorable and fair outcome for Ms Matson and we welcome her back into Massage EnvyLife is stressful enough, and our objective is to help our members and guests, not hinder them.? ? Kind Regards,Mark L***Franchisee

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

To Whom It May Concern,Ms Matson has been a longstanding and valued member of Massage Envy. Please find attached, the cancellation request acknowledged by Ms Matson on 11/19/15. To summarize,- Ms Matson marked that we provided great customer service on the cancellation form- We doubled the...

cancellation period from 30 days to 60 days so that Ms Matson had ample opportunity to use her remaining services- Ms Matson never communicated her family medical issues at any point during the cancellation on the form or in conversations with our associate- Ms Matson was offered a freeze (per our notes) that would have kept the account frozen for up to six months, but this was declinedOur members satisfaction is a priority in our business and if Ms Matson had communicated her situation as it has now been represented in the complaint, I am absolutely confident our managers would have found a way to work through it. Given the information presented at the time of the cancellation, we processed the Ms Matson's request by going ab[redacted] and beyond our normal protocol.That been said, we stand behind our ethics and strive for exemplary customer service at every opportunity.  We would like to request that Ms Matson, come back and use her remaining 4.5 hours of service which have been unexpired for an additional 90 days (re-expire August 31st 2016)I hope that this is a favorable and fair outcome for Ms Matson and we welcome her back into Massage Envy. Life is stressful enough, and our objective is to help our members and guests, not hinder them.  Kind Regards,Mark L[redacted]Franchisee