Sager Family Homes

[redacted] Please See Attached Documents [redacted] Sager Family HomesInc.PO Box [redacted] TacomaWA [redacted] sagerfamilyhomes.comJuly [redacted] Revdex.com PO Box DuPont, WA 98327RE: Complaint ID: [redacted] ( [redacted] )Dear Representative Revdex.com:In regards to the complaint addressed aboveI would like to provide my depiction of events regarding the warranty procedure at Mr [redacted] homeIn summary, we have worked diligently and constantly to provide exceptional service throughout the entire warranty periodWe have gone above and beyond the specific warranty requirements in an attempt to earn Mr [redacted] satisfaction from day oneAt this point, we have come to the understanding that Mr [redacted] will never be satisfied, and has resorted to belittlingthreatening, and misleading complaintsWe have resolved all legitimate warranty claims to date, and have explained that additional claims that are not warranted or presented beyond the warranty period will not be addressed.While his complaint provides several general issues without citing specific examples, I will attempt to address each concern of Mr [redacted] directly.First let me say, that this was a fantastic home built with great quality and craftsmanshipMr [redacted] has submitted separate lists for perceived warranty claimsHis claims have ranged from his microwave turntable not spinning, to excessive dust in the house six months after his occupancy, to his assumption that our County approved furnace was installed with the wrong BTU's, and everything in betweenIn all we have acted on several dozen claims; all have been minor in nature, and many have been outside our scope of warranty, yet we have addressed them as a courtesy nonetheless.Mr [redacted] has stated that we have not responded to e-mail, written and phone correspondenceIn fact we have communicated with Mr [redacted] on occasions regarding warranty concerns4/23/14, 4/29/14, 5/5/14, 5/6/5/13/14, 5/20/14, 7/11/7/22/14, 7/24/14, 7/28/14, 10/28/14, 11/4/11/5/14, 11/6/12/29/14, 1/9/15, and 4/7/Beyond that we have completed house visits from our staff: 5/1/5/8/5/20/14, 5/22/14, 7/14/and 1/13/Another 6-visits from our subcontractors, and countless phone calls in betweenOur communication record has been exemplaryIn regards to the subfloor, carpet, and furnace vibrations issues I will address each below:The carpet at one point had a rolled pad on one step of the staircaseWe had the carpet company come on site and fix this issue although it was likely caused by actions of Mr [redacted] I show this claim as having been resolvedRegarding the subfloor issues mentionedThis is specifically involving a couple minor squeaks from the subfloorI have advised Mr [redacted] , that we cannot warranty minor squeaks, creaks and cracks, as all homes will settle slightly over timeHowever, as a courtesy we went onsite on 1/13/and attempted to resolve the few squeaks that Mr [redacted] had noticedWe were successful with removing one squeak, and temporarily with the restSince our repairs Mr [redacted] has advised that a few of the squeaks have returnedFurther he has expressed that he will only be satisfied if the floor is ripped up and rebuiltWe cannot go to this extreme measure, considering this isn't a valid warranty claim, and we are only addressing his concerns as courtesyIn response to the so called vibrating furnace, when we were onsite 1/13/he explained the furnace vibration, and after inspection, we discovered no vibration beyond that of a typical furnaceWe had communicated this information at the time.We have had various other warranty claims with other homeowners in the divisionWe have done our best to provide exceptional serviceWe have had no major warranty claims ($1,or more) and have attempted to address all claims as quickly as possible.William S [redacted] PresidentSager Family Homes, Inc.In conclusion, I would argue that Mr [redacted] claims are unfounded and unreasonableWe have managed and resolved numerous warranty and non-warranty claims alikeWe have gone above and beyond the call of duty, and, as the warranty period has expired, we intend no additional claims from Mr [redacted]

[redacted] Please See Attached Documents [redacted] August 31, [redacted] Tacoma, WA[redacted] Revdex.com PO Box Dupont, WA 98327RE: Complaint ID: [redacted] Dear Representative Revdex.com:This is my response to MrWilliam S [redacted] letter dated August 18, 2015.MrWilliam S***, states that he's only willing to try to fix the floor squeaks, but from underneath the houseHe have already tried this type of repair and it was unsuccessful, and only lasted for 12-hours, so this type of repair is only a short temporary repairAll the time that would be spent on a repair that doesn't last is only a waste of my time and the builder timeThe attempted repair, left insulation underneath the house not restored to the original form.MrS [redacted] also states that this is the only item that he would repair and no additional warranty issues were addressed by myselfThat is not a true statementI sent Sager Family Homes Inc, a End of Year Report Letter for repairs by certified mail postmarked March 27, 2015, however MrS [redacted] refused to pick up the letter, so it was returned to me unclaimed on April 24,That letter was a warranty repair requestI'm including a copy of the front of the envelope that was mailed to Sager Family Homes, Inc.MrS [redacted] makes an apology, but continue to make attacks on my characterI make my statements about the service, quality, and craftsmanship of the house, based on the customer service experience as well as things that I see around my houseSome of the issues that were discovered after the warranty expiration, I guess that's why they only give a one year warrantyIn one year, it's almost impossible for anyone to find all faults that's in a home, yet alone a single homeownerI welcome anyone into my home to see the issues and the reason why I make my statement in regards to the quality and craftsmanship of my homeThis is not the first new construction home that I have purchased in my lifetimeOthers builders that I have dealt with really never had to come back to make repairs, that I'm dealing with nowBefore the end of the warranty period they would come into the home and make the necessary repairs, instead of always claiming an item is not a warranty item.Others homeowner that I have talk with, in the community are having issues as well but choose not to pursue themAlmost everyone of them have been told at some point, the issues are not a warranty item by Sager Family Homes IncMaybe someone should come out to the community to talk with each homeowner, to see if I'm exaggerating my claim.I'm open for repairs to be made, however I don't want a repair done, knowing that it's not going to last and just so that MrS [redacted] can say that he attempted repairing itIf he's willing to see the repair to the end and if it only last for a week or so, that he would come back to repair it againI believe a independent contractor advice on the proper way to repair the subfloor would be appropriate.Sincerely, [redacted] **Homeowner